Leah Lodge Care Home

Very high quality care. Warm caring environment. Great food. Lovely rooms and environment. Excellent communication and personalised care. Lots of activities and occupational activities. Well managed. High quality personal care. Couldn't praise the place enough.

I cannot speak highly enough of Leah Lodge and its staff. My mum, who has moderate Alzheimer's, moved in a month ago. We were both worried about this big step as she had been living with me and my family but we really needn't have been. The staff were so supportive throughout the decision-making and moving-in process and Mum settled in quickly. She is very happy in her new home and enjoys the activities, especially the outings (she has been to a local school, to church and Gardens) and has already made a couple of friends! The staff are caring, positive and friendly and always willing to listen however busy they are. The best thing for us as a family is that we can relax knowing that Mum is so well looked after and it's great to see her living her own life again having been so dependent on us. We love visiting her at Leah Lodge, sitting in the cafe having tea and cake or relaxing in the beautiful garden. It's such a warm and welcoming atmosphere!

I am super happy with the care that Leah Lodge provides for my mum. Mum moved into Leah Lodge in Oct 2024 and she has done nothing but thrive. All the staff are not only caring but lovely and helpful, nothing is too much trouble. She joins in with all the activities and when they go out on days out she has a great time.

It has been a great relief to know that mum is in such wonderful hands.

Dad arrived following a hospital stay and in the late stages of dementia for end of life care. He is being wonderfully cared for by all the team who are kind, thoughtful, helpful and caring. We feel that dad could not be in better hands.

Be warned. Fees rise very sharply, punishing longer term residents. Each year fees have increased well above inflation; after 3 years we are now paying an extra £3000 per month, considerably more than new residents do for the same care. This is an injustice but management are indifferent to our objections, caring only about their profits.

We have all been really happy with the care provided at Leah Lodge. My stepdad settled in quickly, and is very fond of the staff, telling us how well they look after him. He has really enjoyed some of the activities, and the activities staff are outstanding. The care is very good and staff are quick to communicate any concerns. He says the food is great, and it's nice to have the cafe area to sit and talk when we visit. It has been a huge relief to know that he is safe and well cared for. I could never have imagined someone so fiercely independent would be happy in a care home, but it has suited him remarkably well.

Management and all the team at Leah Lodge provided our family with exceptional support when we needed it the most. On entering a care home setting for the first time, Dad presented significant challenges to the team and his family and the Leah Lodge team worked with him and the family with great care, sensitivity and compassion. We, the family, our very pleased to be able to recommend Leah Lodge to readers considering placing a loved one in their care - our experience has been a very positive one, in very difficult circumstances.

As for the comfort and maintenance of good health, menus are varied and interesting, beds are wide and comfortable, rooms are well furnished, and there is ready access to the doctor who visits the home every week.

Leah Lodge is a well run, caring place for people with dementia. The staff are professional but kind and friendly with the residents, who are given plenty of agency over decisions. It fosters a good environment, with plenty of activities and things for the residents to do. This is the fourth home that my mother has been in (this happened more by accident that because we're difficult!), so I have a good understanding of how care homes work, and it is definitely the best, from the settling in process to the day-to-day lived experience.

Leigh Lodge is always thinking up new ways to improve the lives of their residents. It's exciting to be involved in their plans and to be asked for our ideas.

Leah Lodge provide a high level of personal care. All staff from housekeeping to reception are helpful and friendly. My father is happy there, enjoying the food and company of the other residents and staff who have taken time to get to know him and will always have a chat.

Leah Lodge was the obvious choice for Mum when she needed residential care as my mother-in-law had lived there previously for several years and been very well looked after. Mum has been there for over 18 months now and is very happy. She settled in straight away so the transition was much easier than I expected. I think it is due to the warmth and friendliness of all the carers who convey a great deal of compassion and kindness mixed with good humour and fun. Overall it is a very welcoming and friendly place which I believe sets it apart from other homes.

My mum has been in Leah Lodge since mid-December last year. We chose the home because it was near to my sister and we liked the cosy atmosphere. It took my Mum a little time to settle in because it was such a big change from her previous life but she has adapted well and appreciates many things about the home, including the enthusiastic activities team; many kind staff; and the nice places to sit out in the courtyard, garden and lobby/cafe area. She gets many visitors and we appreciate the ability to make ourselves tea and coffee in the cafe. There are often parties and events - my sister and husband accompanied my mother to the summer fete up the road at the sister home. I attended the Wimbledon strawberries and cream party and have been out with her and other residents on several trips to the pub! We also appreciated the kindness and flexibility shown by a staff member who recently ensured she did not have a long wait for hospital transport home by going to collect her on the local bus.

Their communication with us was prompt, clear and comprehensive and I would just like to say a big thank you to all who have been involved. My father-in-law has made a speedy recovery, which is remarkable as he is 94 years old, and I believe that this is primarily due to the high quality of care that he has received.

Regular social activities engage and stimulate. The loss of independence, so painful for our loved ones, can be a safe, joyful, sociable and loving stage of their lives here at Leah Lodge.

Really nice caring home with a lovely friendly atmosphere. They have done wonders with my mum completely improving her physical and mental health. More like a hotel than a care home and it's right on my doorstep and there are no visiting hours you can visit your loved one whenever you want.

Having Dad so well looked after and so local to us made a huge difference to our whole family. We were always welcomed at Leah Lodge with huge kindness and warmth and I felt confident that he was being cared for very well.

Mum has been at Leah Lodge for nearly 2 years now, and overall we are very pleased that we chose Leah Lodge (from the 9 care homes we looked at) - it is a small building, which has its pluses and minuses, but we love the homely and friendly feel it has, partly as a result of it's size. Mum's dementia has, sadly, been steadily getting worse and, in the last few weeks, we have had to deal with particularly difficult changes involving loss of mobility, eating problems and extra health issues, all of which the excellent staff have handled with great care and professionalism. The superb care she has received has made it so much better to bear as a family and, more importantly, Mum remains happy and content for most of the time - the fact that Mum has been able to stay at Leah throughout her challenging journey is a big positive for us. Also, the communication with the family from the senior care staff, and their attentiveness to Mum's changing condition, has been excellent.

We love Leah Lodge! It's like being part of a big extended family. From the moment, they 'thought outside the box' and took our Dad in with just two hours notice, with a member of staff coming to Queen Elizabeth to do his assessment to bringing Dad back to life and then helping us through our mum's sudden death, they have been nothing short of wonderful. We go in every day to see our Dad and everyone is always there, ready with a smile and a chat. The staff and carers are so human and care deeply about the residents and their families. The lodge itself is cosy, clean and calm and the gardens and courtyards are really beautiful. Plus there's always coffee, homemade sausage rolls and fairy cakes in the cafe for residents and visitors. Leah Lodge will have a special place in our hearts forever.

Group meeting with senior management regarding dissatisfaction of customer service on many issues. Meeting was managed appallingly, staff were aggressive and bullying ethos towards relatives. Several attendees cried or walked out. Attendees interrupted each other and managers berated relatives for raising their voices when upset. No care or concern shown towards relatives. Relatives told that if they were not happy, "Then why is your loved one still living here?" Management didn't listen to relatives and were unsympathetic and did not seem willing to change. Residents viewed as 'profit' not human beings.