cannot fault the personal care, attention and management of her needs. She is very happy. Thank you
Sarah S (Daughter of Resident)
a friendly, caring atmosphere. The residents are treated kindly, with dignity and good humour.
J G (Friend of Resident)
This care home employs people who have "caring" running through their whole being
R G (Son of Resident)
Please call us for further information about our fees, what's included and for any seasonal offers that may be running. Please note, fee's are subject to availability and an assessment.
**Limited Availability**
These prices are only a guideline, please contact Leah Lodge Care Home to find out the exact price for your requirements.
Visitors are warmly welcomed
Parking available on the premises
Leah Lodge Care Home has a Review Score of 9.8 (9.789) out of 10, based on 43 reviews in the last 2 years. Over all time Leah Lodge Care Home has 92 reviews.
Review from Godfrey B (Respite Resident) published on 14 August 2019
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Overall Experience
5.0 out of 5
Reply from Jessica Tettey, Home Admissions Advisor at Leah Lodge Care Home
Thank you for your kind words, it was a pleasure to have you and your wife come and stay with us. We aim to do everything we can to make our residents as comfortable and happy as possible. The team here are looking forward to seeing you both again very soon.
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Review from Joanne S (Daughter of Resident) published on 19 April 2019
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5.0 out of 5
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Review from J R (Niece of Resident) published on 24 January 2019
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Overall Experience
5.0 out of 5
Reply from Penny Hammond, General Manager at Leah Lodge Care Home
Thank you so much for the lovely feedback. The Leah Lodge team do their best to make everyone welcome and feel at home when they visit.
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Review from J G (Friend of Resident) published on 18 July 2018
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5.0 out of 5
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Review from Sarah S (Daughter of Resident) published on 10 July 2018
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5.0 out of 5
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Review from R A (Son of Resident) published on 6 July 2018
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5.0 out of 5
Competent and professional management team. Responsive to requests for information.
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Review from Peter H (Respite Resident) published on 18 June 2018
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Overall Experience
5.0 out of 5
Reply from Roy Smith, General Manager at Leah Lodge Care Home
We are glad you enjoyed your stay. It was a pleasure to meet you and we hope to see you again soon. All the team work hard to make people feel welcome in an unfamiliar environment and I am glad you recognised the efforts they made.
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Review from Lousie T (Daughter of Resident) published on 30 April 2018
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Overall Experience
4.0 out of 5
She only had a few about Leah Lodge.
Her wet nappies (particularly at night) were not changed quickly enough/not at all.
Her clothes getting "lost" (we are trying to deal with that).
I would like
On the plus side the home doesn't smell, mum gets a shower, she is treated with respect, the entertainment is good. Staff seem like a good crew. This is a place I can deal with.
Reply from Roy Smith, General Manager at Leah Lodge Care Home
Thank you for the feedback. If you could provide the home with dates where support around continence was not to the required standard then I will gladly look into this. We do have a complaints procedure which outlines clear timescales and what you can expect in a response which I would encourage you to use with any areas of dissatisfaction for the future.
I am glad you found the team to be of a good standard. I believe you will be hard-pushed to find a better "crew"! See you again soon.
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Review from Jason C (Son of Resident) published on 4 April 2018
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Overall Experience
5.0 out of 5
Reply from Roy Smith, General Manager at Leah Lodge Care Home
It was a pleasure to have your dad stay with us. Please let your dad know that we are having Sky Sports installed this month as a result of his feedback. We hope to see you again in the near future.
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Review from N N (Resident) published on 4 April 2018
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Overall Experience
5.0 out of 5
Reply from Roy Smith, General Manager at Leah Lodge Care Home
Thank you for your kind words. I am glad you enjoyed your stay with us and that you found everything to be "excellent". We look forward to welcoming you again soon.
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Review from R G (Son of Resident) published on 3 April 2018
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Overall Experience
4.0 out of 5
Reply from Roy Smith, General Manager at Leah Lodge Care Home
Thank you for your feedback. You will be pleased to hear that a review of the activity provision at Leah Lodge is already underway. The new activity strategy will encompass more personalised activities linked to individual's passions and interests; improved involvement of residents; the seeking of regular feedback; provision of meaningful 1-to-1 sessions and, now the weather is improving and with access to a new minibus, more excursions away from the home. I am sure you will see a difference over the coming months.
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Review from F B (Granddaughter of Resident) published on 5 January 2018
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5.0 out of 5
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Review from Deborah B (Daughter of Resident) published on 5 January 2018
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5.0 out of 5
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Review from C C (Daughter of Resident) published on 11 December 2017
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4.0 out of 5
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Review from Joan K (Daughter of Resident) published on 8 December 2017
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5.0 out of 5
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Review from Jo L (Relative of Resident) published on 8 December 2017
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5.0 out of 5
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Review from A L (Cousin of Resident) published on 13 November 2017
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5.0 out of 5
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Review from P C (Friend of Resident) published on 30 October 2017
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Overall Experience
1.0 out of 5
Reply from Belinda Watson, General Manager at Leah Lodge Care Home
As General Manager at Leah Lodge, I am disappointed to read this feedback, particularly as I have not met the visitor who submitted the review or had the opportunity to discuss the matter in person. We recognise that mealtimes are of huge significance to the older people who live with us and I am confident that the food served here at Leah Lodge is of a consistently high standard, nutritionally balanced use good quality, fresh ingredients. Food choices are very individual and I have personally met with the resident concerned on several occasions to discuss their mealtime preferences. Our chef also regularly holds meetings with the residents as a group to plan menus which reflect the seasons and offer variety and choice. The team at Leah Lodge is united in the desire to make a difference to the lives of the people that live with us and welcome feedback in order to develop and improve our service.
Belinda Watson, General manager, Leah Lodge
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Review from Susan V (Resident) published on 4 July 2017
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5.0 out of 5
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Review from Valerie G (Resident) published on 22 June 2017
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5.0 out of 5
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The Review Score of 9.8 (9.789) out of 10 for Leah Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.789 for Leah Lodge Care Home is calculated as follows: ( (435 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 508 Ratings = 4.789
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Leah Lodge Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Apr 2019
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Job Title: General Manager
What I do:
I am the General Manager of Rectory Court and Leah Lodge, as such I have the overall responsibility of the homes with the support from my team. My role can vary from day to day and no two days are ever the same.
My experience:
I have been working in the care industry for over 30 years, starting as a care assistant, then going back to further education to become a manager first for Suffolk County Council and then into the private sector. I have a passion for Dementia care and hold an advanced Dementia training qualification in addition I have a Dementia mapping qualification which I undertook with Bradford University.
About me:
I am have been married for over 30 years to Adrian a teacher, I have two sons Tim and Tom both currently studying at university. I am a highly competitive person who likes to succeed.
I love to shop and find a bargain!
Job Title: Deputy Manager
Joined: 2019
What I do:
I oversee the running of Leah Lodge alongside the Manager. It's our ethos to make it a family-feeling home where everybody is welcome.
My Experience:
I have been a Registered Nurse for 29 years with varied experience in elderly care, which covers Clinical Nursing in a 300-bed hospital, Occupational Nursing, Private Nursing and Nurse Manager roles.
I have been with Cinnamon for 4 years now as a Care services Manager/ Deputy Manager role which allows me to make a difference to the people we care for and work with.
About Me:
I have been happily married for 24 years and have two beautiful daughters. Reading is the best form of relaxation for me, and my happiest time is when I explore new places and foods with my family.
Job Title: Home Admissions Advisor
Joined: 2019
What I Do:
I am Home Admissions Advisor for both Leah Lodge and Rectory Court. I started with Cinnamon in 2019.
I help families and potential residents through their journey of considering a care home for their loved ones.
I consider it a privilege to be able to advise people on such a difficult and emotional journey.
My Experience:
I have worked in the luxury care sector now since 2015 and my role is a varied and enjoyable one. I am one of the lucky people who loves what I do every day.
Previous to this I was an estate agent, I worked my way through from Accounts Assistant to Lettings and Sales Branch Manager when I left University.
About Me:
I am originally from the Wirral and I moved to London with my husband in 2015 due to his career and have created a lovely life here.
We now have a 7-year-old son and a 5-year-old daughter who keep us busy most of the time. We enjoy going on holiday and socialising with friends whenever we get the chance.
Job Title: Administrator
I am overjoyed to be part of the Leah Lodge team. I am really excited to watch this home be successful and most of all see the residents be delivered excellent care and live in the luxury accommodation we offer.
Being part of the team from the beginning gives me great pleasure in getting to know the residents and their families and show the pride and passion we hope to deliver to Leah Lodge at all times.
My working background has been working within the care industry for just over 4 and half years now having varied roles. These range from working in the Support Office delivering general support to the homes when they were under pressure, completing payrolls, purchase ledger, sales and finance. Whilst completing these varied roles the best part is being out visiting the homes, helping the employees and mainly caring for the residents which is what brings me to work as an administrator at Leah Lodge.
Job Title: Head of Housekeeping
I am proud to be Head Housekeeper in Leah Lodge.
I have over 12 years’ experience in a care home environment and before that in 4-5 star hotels.
Myself and my highly-experienced team, are really enjoying making sure that very high standards are maintained, so that residents, visitors and staff have a clean, safe, welcoming environment to live in, visit and work.
I enjoy music, eating out and walking my dog Edna.
Job Title: Head Chef
Joined: 2017
What I Do:
I’m the head chef here at Leah Lodge I started as a 2nd chef at Rectory Court and was delighted to become Head Chef; my role now is to work closely with my team and all our residents to provide a nutritional and healthy menu with the odd treat. I liaise with our residents to find out their likes and dislikes and provide an alternative meal of their choice if they wish. Me and my team will always aim to please and provide a good dining experience.
My Experience:
I have 6 years of experience working in catering and have enjoyed every moment, learning new things all the time. I have a BETEC level 2 in hospitality and catering and an NVQ level 2 in kitchen services and food safety.
About Me:
When I’m not working I spend time with my three sons and visiting my family, I like socialising with my friends and having a good meal out with somebody else cooking.
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