High Meadows

High Meadow Close, Pinner, London HA5 2HD
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9.6 75 Reviews
  • High Meadows, London
Set in the heart of Pinner, High Meadows Care Home is a thoughtfully designed 45-bed residence, created by award-winning architects to offer high-quality care in a welcoming and comfortable setting. With beautifully landscaped gardens and elegant interiors, the home provides a calm and homely environment for residents.

The team at High Meadows is dedicated to delivering person-centred care, tailored to each individual’s needs, preferences, and lifestyle. Great importance is placed on dignity, independence, and respect, ensuring residents feel valued and supported at all times. Care plans are regularly reviewed and developed in collaboration with healthcare professionals, residents, and their families.

All bedrooms are stylish, well-equipped, and include en-suite shower facilities, electric profiling beds, smart TVs with Sky, Wi-Fi, and telephone access. Ground floor rooms benefit from private terrace gardens, while all residents can enjoy the communal outdoor spaces.

A variety of communal areas are available, including comfortable lounges, a library, cinema room, hair and beauty salon, and attractive gardens, encouraging both relaxation and social engagement.

Dining is an important part of daily life, with meals freshly prepared and tailored to individual tastes and dietary requirements. Residents may dine in dedicated dining areas or choose to enjoy meals in the comfort of their own room.
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Care Provided by High Meadows

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1750
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • Self-Funded Nursing Care: £1700 – £1750
  • Self-Funded Nursing Dementia Care: £1750 – £1800
  • RESPITE Self-Funded Residential Care: £1968 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1968 – £2000
  • RESPITE Self-Funded Nursing Care: £1968 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £2018 – £2050

Fees at High Meadows Care Home are based on the individual needs and level of care required. The home provides a range of services, including residential, nursing, and dementia care, with both long-term and respite stays available.


For residents in permanent placements who are eligible, Funded Nursing Care (FNC) contributions are applied, which can reduce the overall weekly cost. Respite care fees are inclusive of this element, which may make them appear higher in comparison. All fees are discussed transparently, and a personalized assessment is completed to provide an accurate quotation based on individual care needs.

The price(s) shown are provided by the care home. Contact High Meadows for full pricing details and T&Cs.

Contact High Meadows to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact High Meadows to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Vivo Medical Care Ltd
  • Privately Owned

Person in Charge

  • Mariana Costa (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • High Meadows Care Home welcomes visitors 24 hours a day, seven days a week, recognizing the importance of maintaining close relationships with family and friends. Flexible visiting arrangements allow loved ones to spend time with residents at their convenience, supporting their comfort and emotional well-being. The home provides a warm and welcoming environment where visitors can enjoy meaningful time together in safe and comfortable surroundings.

Parking

  • High Meadows Care Home offers on-site parking within the grounds for visitors and staff. Additional parking is available along the surrounding roads, providing convenient access for those visiting the home.

High Meadows Reviews (75)

9.6

High Meadows has a Review Score of 9.6 (9.550) out of 10, based on 43 reviews in the last 2 years.
Over all time High Meadows has 75 reviews.

Overall Experience
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Date Published
  • 75
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  • 43
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Reviewer Connection to High Meadows
  • 29
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  • 2
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Total of 75, showing 1-20
Review from F H (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recent admission, so have had a slightly bumpy experience, but overall we have been personally impressed by the staff and care provided to the resident.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for taking the time to leave a review.

We appreciate your honest feedback and understand that moving into a new home can sometimes come with challenges. We are pleased to hear that, overall, you have been impressed by the care provided and the dedication of our staff.

Your comments are valued, and we will continue working to ensure every resident and family has the best possible experience.
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Review from Pauline H (Wife of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the way my husband was treated when he first moved into High Meadows. He was very difficult, and all the staff were very patient. Everyone is very friendly and approachable, and I am very happy that he is at High Meadows.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for taking the time to share your feedback.

We are pleased to hear that your husband was supported well during his move to High Meadows and that our team's patience and kindness made a positive difference during what can be a challenging transition. It is also wonderful to know that you find our staff friendly and approachable.

We appreciate your feedback and will continue to look for ways to improve the experience of our residents and their families.
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Review from Arun G (Son of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now been in the home for some months, and I, together with other family members, have been able to judge the care more fully. During this time, we have found the care to be very good. Things don't always work perfectly, but after highlighting concerns, most of the staff have responded
promptly. There are some aspects of the care we think could be better, but I think that would be true anywhere.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for taking the time to share your feedback.

We are delighted to hear that you and your family have found your father's care to be very good. We appreciate your recognition of our team's efforts to respond promptly to any concerns raised.

Thank you also for your constructive comments. We are always looking for ways to improve and value feedback from residents and their families.
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Review from Emma B (Friend of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High Meadows treated my friend with the utmost dignity and respect and could not of done enough for her.
The management and staff are all very helpful and friendly.
The home itself is warm, friendly, spotlessly clean and beautifully furnished.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your kind review and for taking the time to share your experience.

We are pleased to hear that your friend was treated with dignity and respect and that our team made a positive difference during her time with us. Your comments are greatly appreciated.

We will be sure to share your feedback with the team, who are dedicated to providing the highest standard of care and support to all our residents.

Thank you again for your support.
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Review from D K (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was welcomed recently, initially for a 3 month period, which has now been made permanent. He is very happy and well cared for. His family are relieved to know that he is safe and feels secure. In a very difficult time, all the staff have made the move to the home as stress-free as possible.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for taking the time to leave a review and for your positive comments about the home and team.

We also noted your ratings for overall experience and value for money and would welcome the opportunity to understand if there is anything we could improve further. Please feel free to contact the management team if you would like to discuss your feedback with us.
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Review from Nina C (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for 9 months. She is settled. The staff are warm and caring, and mum's needs are met.
The home is clean and well maintained. They have a variety of activities on offer, but unfortunately, Mum won't participate. They have a variety of things on the menu, but portions can be small.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your feedback and for your kind comments about our staff and the care your mum receives. We are pleased to hear that she has settled well and that you are happy with the cleanliness and environment of the home.

We understand that every resident has different preferences regarding social activities. Our team regularly encourages residents to participate and offers a variety of options, while always respecting individual choice and comfort. Your mum is often invited to join activities, however she frequently prefers not to participate, and we fully respect her wishes.

We were also sorry to read your comments regarding portion sizes, as this has not previously been raised with us. Your mum is always offered additional servings if requested.

We would be happy to arrange a meeting to discuss your experience further and address any concerns.
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Review from Constance A (Wife of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of High Meadows has been very good indeed. The staff are so caring. My husband is very happy, and that makes me happy too. His room is excellent and most comfortable, and laundry is done daily. The staff always have time to discuss any concerns. It's a very good care home.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your kind feedback. We are delighted to hear that you are happy with the care and support provided by our team. Your comments are greatly appreciated and will be shared with the staff.
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Review from Susan G (Niece of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the niece of a resident.
My aunt has been at High Meadows since 2020. We have been very impressed with the level of care and how the staff work to integrate my aunt into the community. They always speak to her when they bring in food for her. As she is now nearly 97 and not mobile, she is limited
in the activities she can participate in.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your lovely feedback and continued support since your aunt joined High Meadows in 2020. We are delighted to hear that you have been impressed with the care provided and the efforts our team makes to ensure your aunt feels included and valued within the community.

We understand the challenges that can come with limited mobility, and our staff always strive to provide companionship, dignity, and meaningful interaction in everyday moments. Your kind comments will be shared with the team.
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Review from Jeffrey W (Husband of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All personnel are very courteous and respectful. They are aware of my wife's requirements and respond accordingly. If there is any issue that requires medical attention, then they are able to obtain medication from the GP promptly.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your kind feedback. We are pleased to hear that our team has been courteous, respectful, and responsive to your wife's needs.

It is important to us that residents receive prompt support and medical attention when required, and we appreciate your recognition of our staff's efforts.
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Review from Carey P (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is 11 months since I last wrote a review for High Meadows, and mum has now lived here for 18 months.
She is totally content at High Meadows, and the staff understands her needs, likes and dislikes. Mum's memory is not so good these days, which is understandable as she will be 101 years old in 5
days time. She remembers that she asked to move to a care home because she does not want to think anymore.
High Meadows fulfils her needs and feels like home to her now. High Meadows welcomes visitors, and staff are always friendly and welcoming when we visit. Mum cannot remember what happens from hour to hour, but the staff tell us what is important.
I still would highly recommend High Meadows for others looking for a care home, and cannot thank the staff enough for the way they care for mum.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your lovely review and continued support. We are so pleased to hear that your mum feels happy and at home at High Meadows.
Your kind words about our staff and care mean a great deal to us. Thank you again for your recommendation and trust in our team.
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Review from I P (Son of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been a resident for 6 months, having decided he did not want the worry of his own home. He feels comfortable and at home here.
The staff have kept us informed of his progress and any problems.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for sharing your feedback. We are pleased to hear that your dad feels comfortable and at home with us, and that choosing residential care has given him reassurance.

We are also glad that you feel well informed about his progress, as open communication with families is very important to us. Thank you for your continued trust.
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Review from Paul W (Son of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the six months my mum has been here.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your feedback. We are very pleased to hear that you have been happy with your mum's care during her time with us and appreciate you taking the time to share your experience.
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Review from R R (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have, without exception, been absolutely superb. The care and understanding shown to Dad has been and continue to be exemplary. Thank you.
Reply from Mariana Costa, Home Manager at High MeadowsThank you very much for your kind feedback. We are delighted to hear that our team have consistently provided such exemplary care and understanding to your dad. Your appreciation means a great deal to everyone, and we thank you for your trust and support.
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Review from L A (Friend of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my friend has been at the care home, I've been very satisfied with the care she has received from the staff and, in particular, the nursing staff. With the absence of a permanent activities organiser, I find that the residents are now at a loose end and have nothing to look forward to, like they
used to. Hopefully, this can be sorted very soon.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for taking the time to share your feedback. We are very pleased to hear that you are satisfied with the care your friend has received, particularly from our nursing and care staff.

We also appreciate your comments regarding activities and understand how important structured engagement is for residents' wellbeing. Please be assured that this is being actively reviewed, and we hope to have improvements in place very soon.

Thank you again for your honest and valuable feedback.
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Review from Finola M (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the care is very good. The staff are kind and attentive. Everywhere is smart and clean, and my mum is well-fed and looked after.
There is a new activities coordinator that needs more support from management to differentiate activities.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for taking the time to share your review. We are pleased to hear that your mum is well cared for, and that you have found our staff kind and attentive, with a clean and comfortable environment.

We also appreciate your comments regarding activities and the support for our new activities coordinator. Your feedback is valued and will be taken into consideration as we continue to develop and improve our activities programme.

Thank you again for your honest and constructive feedback.
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Review from T G (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the care home for almost 6 months and received excellent care and always treated with dignity. The staff are always friendly and caring, treating mum with respect. Regular updates are received from the staff, management and nurses.
As a famiy we are very confident with the team and
the support that is given to us during this difficult time.
Reply from Mariana Costa, Home Manager at High MeadowsThank you very much for your kind and thoughtful feedback. We are delighted to hear that your mum has received excellent care and is always treated with dignity and respect by our team.

We are also pleased that you feel well supported and kept informed by our staff, nurses, and management. Your confidence in the care we provide means a great deal to us, especially during what we understand can be a very difficult time for families.

Thank you again for your trust and support.
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Review from J D (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into High Meadows in July this year and has been so happy and well cared for. The 18th October was her 100th birthday. A party was held and all the staff went over and beyond to make it the most wonderful occasion. The room was beautifully decorated and the cake was so delicious .. cooked
at the home. I am constantly delighted in how the staff care and interact with mum. She is enjoying her life now at High Meadows.
Reply from Mariana Costa, Home Manager at High MeadowsThank you so much for your wonderful feedback. We are delighted to hear that your mum is happy and well cared for at High Meadows. It was an absolute honour and joy to celebrate her incredible 100th birthday with her - such a special milestone! Our team takes great pride in creating a warm, family-like environment where every resident feels valued and supported. Your kind words mean a great deal to all of us.
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Review from Delia P (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother was in for 2 weeks respite care following a fall. She needed help with washing, dressing herself and changing her dressing. The staff were all lovely. The nurse used Elastoplast on a 92 year old. This is painful on thin skin. My mother was not given enough fluid and ended up dehydrated in
hospital for a day. This needs rectifying for future residents. On 2 occasions, we could not find any staff to sign her out.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for sharing your feedback. We're sorry to hear of your concerns and welcome the opportunity to respond. According to our care records, your mother was drinking well during her stay and there were no indications of dehydration at the time. We were also never informed that she became dehydrated or required a hospital visit, certainly not whilst at High Meadows. We can also confirm that Elastoplast is not used in our home. No concerns or complaints were raised with us by your mother or family members during her stay and, had we been made aware, we would have investigated immediately. With regard to outings, we kindly remind families that it is important to inform staff when taking residents out, so we can ensure their safety. Our reception and unit staff are normally present, and it is very unusual for no one to be visible unless an emergency requires staff to attend elsewhere. We remain committed to providing safe, supportive, and high-quality care for all our residents.
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Review from Stephen S (Son of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident here since September 2024.
We have been and continue to be impressed with the facilities, the excellent staff and the level of care.
Everybody who who works here is outstanding, from the admin staff, kitchen staff, to the carers nurses and Management. We could not have
found better
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your wonderful feedback. We're delighted that your mother's care and our team's efforts have impressed you. We take great pride in providing excellent support and facilities, and we're always here to assist you and your family.
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Review from Janet M (Wife of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the premises clean and vey welcoming and the Room MY brother is in, very pleasant and the Staff are caring for the residents and treat them with dignity The facilities are are very good with activities and when my brother is in his chair he moved into the lounge to see the rest of the residents
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your kind feedback. We're glad you find our home clean, welcoming, and that your brother's room and care meet your expectations. Our team is dedicated to providing respectful and engaging support for all residents. Please feel free to reach out if we can assist further.
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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for High Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.550 for High Meadows is calculated as follows: ( (337 Excellents x 5) + (120 Goods x 4) + (36 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 502 Ratings = 4.55
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for High Meadows is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about High Meadows

What types of Care is High Meadows registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does High Meadows have?

There are 45 Single Rooms.

What are the Facilities & Services at High Meadows?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is High Meadows to the centre of London?

12.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact High Meadows to verify any information. View our terms and conditions. High Meadows has an Enhanced Service - more info.