High Meadows

My mother was in for 2 weeks respite care following a fall. She needed help with washing, dressing herself and changing her dressing. The staff were all lovely. The nurse used Elastoplast on a 92 year old. This is painful on thin skin. My mother was not given enough fluid and ended up dehydrated in hospital for a day. This needs rectifying for future residents. On 2 occasions, we could not find any staff to sign her out.

Everybody who who works here is outstanding, from the admin staff, kitchen staff, to the carers nurses and Management. We could not have found better

I find the premises clean and vey welcoming and the Room MY brother is in, very pleasant and the Staff are caring for the residents and treat them with dignity The facilities are are very good with activities and when my brother is in his chair he moved into the lounge to see the rest of the residents

My mother moved into High Meadows for end of life care where she stayed for 6 weeks up until her dignified and peaceful death. She and all of us who visited her were shown the utmost respect and compassion by all care staff, regardless of their role. The staff understood and responded sensitively to her needs, and listened and acted upon any concerns we expressed. Her care plan was regularly reviewed to ensure her symptoms were controlled and she was comfortable. We will never forget the kindness at such a distressing time. The staff communicated well with us, as well as members of the palliative care team, ensuring Mum's best interests were paramount.

From the outset, the manager and admin team were professional, welcoming and efficient. Her room was comfortable and clean, and her privacy and dignity maintained at all times.

We knew Mum was in safe hands right from the outset.

My husband was in your care for about 10 weeks. During that time he was treated with dignity, compassion and excellent care and treatment by every member of staff at High Meadows. The accommodation was first class always warm and comfortable, and no request from him was ever denied. Sadly, he passed away but when there, I knew he was in safe hands and I could rest easy. Thank you all.

Our mother has been here for 2 months now and has settled gradually due to the excellent care and patience of the staff. An up to date purpose built facility, which is extremely clean. The staff are lovely. Very much like a top quality hotel.

There is a good variety of activities provided for residents each month.

Staff very pleasant, and willing and caring, when around. Activities organiser post mostly vacant. Food menu has not much variety for those on soft food diet.

The family found the care given to my elderly Father was excellent. The staff genuinely took an interest and concern in my Fathers welfare and comfort. Knowing this meant the family did not have the constant worry about how my Father was doing on a day-to-day basis as the staff always kept us fully informed.

Their hard work and dedication do not go unnoticed, and I'm so thankful for the peace of mind they provide.

My mother has been at High Meadows for nearly 8 months and has settled in very well. All the staff are very caring and attentive to her everyday needs. Any concerns or questions we have had have been dealt with in a timely, professional and caring manner. High Meadows is just the kind of care home we hoped for.

We are very happy with the excellent care and nursing needs for our dad, the staff are always polite and friendly and they show respect to our dad, especially when feeding him, they are so gentle with him. His room is always clean and when we visit he is always clean and cared for. As soon as you walk through the door in reception it's clean, airy and bright. The food our dad received is excellent to the point we could eat it, good portions. It was his 90th birthday 2 weeks ago and the staff came in with a birthday cake and sang happy birthday to him. They also decorated too. Honestly we have nothing but praise for the Home and the staff.

Our mother has been in the home for two months now. All staff I have had contact with have been very friendly and helpful. I also feel that the staff do their very best to accommodate the needs and wishes of our mother. Activities are held daily and seem appropriate. There have been some very good music events which our mother has really enjoyed. Other residents are also friendly and speak extremely positively about the home. I do find the rooms a little small but there is adequate space for clothing and personal belongings. The beds are very high quality with anti bedsore mattresses and the room is kept spotlessly clean. My mother also has a small private outside area which for her is lovely. She has a bird table and enjoys watching the activity. The food is also excellent, the meat is tender and there is good variety. Management is efficient and responsive. The cost of the home is a little on the high side, particularly in view of the smaller rooms, but otherwise we are extremely satisfied.

The staff are very friendly and helpful and my father seems very happy at High Meadows. Long may it continue.

We feel very lucky to have found High Meadows for mum and cannot recommend it highly enough!

Blessing's.

I cannot praise management, nursing staff and indeed every staff member, in the office, the caterers and all the care givers enough. My mother was treated with such kindness, gentleness and respect throughout her stay. At her eventual passing, every aspect was handled with compassion and professionalism. This meant that a very emotional and distressing time for the family was eased as much as was humanly possible, for which we all express our sincere and heartfelt thanks.

From day one the care and compassion shown by all staff was exemplary. She was very warmly welcomed which was important given this was her first excursion into care and thereafter, she developed a perfect professional relationship with the staff who dealt with her personal needs. The management equally were fully consistent with her situation and always aware of her current position.

My brother and I cannot thank High Meadows enough for the care and compassion they have shown, not only to our parents but also to us while our parents were residents at the home. Mum and Dad were both admitted after recent stays in hospital, initially for respite. Mum came home after 8 weeks but Dad, who had greater nursing needs, stayed there. The staff were outstanding. Dad was treated with respect and dignity at all times. All staff were so friendly and nothing was too much trouble. The home is like a hotel, in fact, that's what we called it 'the respite hotel'. The rooms are clean, spacious and well-equipped. There are activities for residents in the morning and afternoon and the dining rooms are beautifully laid out. Dad spent 3 months at the home and sadly passed away at the end of October. All staff went above and beyond our expectations following Dad's death - their support for us as a family has been amazing, even in the days since his passing, this has continued.

High Meadows, the whole team provide excellent care for our dad and it is like a little family for all the residents with great understanding of the needs and care requirements for every resident.