High Meadows

High Meadow Close, Pinner, London HA5 2HD
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9.6 70 Reviews
  • High Meadows, London
Designed by award winning architects, High Meadows is a 45 bed care home providing premium rooms and landscaped gardens in the heart of Pinner.

Their mission is to provide a home from home environment, delivering personalised care by highly skilled and compassionate staff. They believe respecting people’s choices and beliefs is just as important as looking after their physical well-being. As such, all care plans are individually tailored and regularly updated by doctors and therapists in consultation with the resident and their loved ones.

Our smart and comfortable bedrooms have en-suite and shower facilities, and are furnished with an electric bed, smart TV with Sky, as well as Wi-Fi and telephone access. Ground floor rooms also have a private terrace garden, and everyone can participate in gardening the communal grounds.

Communal areas can be used for socialising and relaxation, including dayrooms, a library, cinema, salon with attending beauty therapists, and newly landscaped gardens.

Each unit has its own dining room with daily menu’s tailored to taste. Vegetarian and special dietary considerations are provided for. Meals can be served in the dining rooms or as room service, for those residents who prefer to eat in their own room.
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Care Provided by High Meadows

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact High Meadows to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact High Meadows to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Vivo Medical Care Ltd
  • Privately Owned

Person in Charge

  • Mariana Costa (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (45)

Visiting

  • They are open and available to be visited 24 hours a day and 7 days a week. Feel free to drop in for a viewing and someone can take you around on a tour.

Parking

  • There is parking within the grounds of the Home itself and also along the surrounding roads.

High Meadows Reviews (70)

9.6

High Meadows has a Review Score of 9.6 (9.555) out of 10, based on 42 reviews in the last 2 years.
Over all time High Meadows has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to High Meadows
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Total of 70, showing 21-40
Review from Helen M (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family found the care given to my elderly Father was excellent. The staff genuinely took an interest and concern in my Fathers welfare and comfort. Knowing this meant the family did not have the constant worry about how my Father was doing on a day-to-day basis as the staff always kept us fully
informed.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your wonderful review. We are so pleased to hear that your father received excellent care and that our staff's genuine concern for his well-being brought peace of mind to your family. Keeping families informed and comfortable is a priority for us and we are grateful for the trust you've placed in our team. Thank you for sharing your experience!
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Review from William C (Relative of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to take a moment to express my sincere appreciation for the exceptional care and service provided at High Meadows. The professionalism and friendliness of the staff are truly commendable. Everyone goes above and beyond to make my mom feel comfortable and supported, which creates such a warm
and welcoming atmosphere.
I also want to highlight the new manager's approachability and responsiveness. It's evident that she is always eager to help and is committed to ensuring that both residents and their families feel heard and cared for. It's rare to find such a dedicated and compassionate team, and I'm genuinely grateful for everything they do.
Their hard work and dedication do not go unnoticed, and I'm so thankful for the peace of mind they provide.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your kind review. We're thrilled to hear that you and your mom have had such a positive experience at High Meadows. It's wonderful to know that our staff's professionalism, friendliness and all the team have made you feel supported. Your appreciation of our team's hard work means a lot to us and we're grateful for the opportunity to care for your mom.
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Review from C J (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at High Meadows for nearly 8 months and has settled in very well. All the staff are very caring and attentive to her everyday needs. Any concerns or questions we have had have been dealt with in a timely, professional and caring manner. High Meadows is just the kind of care home we
hoped for.
Reply from Mariana Costa, Manager at High MeadowsThank you for your kind review. We are so pleased to hear that your mother has settled in well at High Meadows and that her care needs are being met with attentiveness and professionalism. It's our goal to provide the highest standard of care, and we're delighted that you feel confident and supported in her care.
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Review from Sharon C (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the excellent care and nursing needs for our dad, the staff are always polite and friendly and they show respect to our dad, especially when feeding him, they are so gentle with him. His room is always clean and when we visit he is always clean and cared for. As soon as you walk
through the door in reception it's clean, airy and bright. The food our dad received is excellent to the point we could eat it, good portions. It was his 90th birthday 2 weeks ago and the staff came in with a birthday cake and sang happy birthday to him. They also decorated too. Honestly we have nothing but praise for the Home and the staff.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your kind review. We're so pleased to hear that your dad is receiving excellent care and that the staff are making a positive impact on his well-being. We're also glad he enjoyed his 90th birthday celebration. Your feedback means a lot to us, and we truly appreciate your trust and support.
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Review from Sylvia F (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been in the home for two months now. All staff I have had contact with have been very friendly and helpful. I also feel that the staff do their very best to accommodate the needs and wishes of our mother. Activities are held daily and seem appropriate. There have been some very good music
events which our mother has really enjoyed. Other residents are also friendly and speak extremely positively about the home. I do find the rooms a little small but there is adequate space for clothing and personal belongings. The beds are very high quality with anti bedsore mattresses and the room is kept spotlessly clean. My mother also has a small private outside area which for her is lovely. She has a bird table and enjoys watching the activity. The food is also excellent, the meat is tender and there is good variety. Management is efficient and responsive. The cost of the home is a little on the high side, particularly in view of the smaller rooms, but otherwise we are extremely satisfied.
Reply from Mariana Costa, Manager at High MeadowsThank you for taking the time to share your thoughtful review. We are delighted to hear that your mother is enjoying her time at High Meadows and that the staff have been able to meet her needs and wishes. It's wonderful to know she's been enjoying the activities and the music events.
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Review from Sandra M (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My main worry is the lack of management presence at weekends, with emails being left until Monday to be dealt with.
The staff are very friendly and helpful and my father seems very happy at High Meadows. Long may it continue.
Reply from Mariana Costa, Home Manager at High MeadowsThank you for your feedback and for your kind words about the staff and your father's happiness at High Meadows. I want to reassure you that while there isn't a manager physically on-site over the weekend, I am always monitoring emails and in close contact with the home. I also conduct spot visits and have access to the CCTV system for remote checks, ensuring continuous oversight. Additionally, the Deputy Manager and I are available via an on-call number for any urgent concerns, and our reception and nursing teams are ready to assist with any matters that arise. We've had no incidents related to weekend management, and I am always available to meet with relatives if needed. Thank you again for sharing your thoughts, and we remain committed to providing excellent care.
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Review from Alison W (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our almost 100 year old mother has been at High Meadows for about 3 months, before which she was living pretty independently in her own house. She made the decision to go into residential care as she felt she did not want "to have to think any longer". She has indeed earned the privilege of just having
a rest and her wish has been realised. My sister and I in turn, could not have hoped for her to have more caring, professional and skilled staff or a more comfortable room (complete with small garden).
Mum suffers a level of anxiety at times and the staff not only care very well for her physically, they are also understanding of her emotional needs.
The overall ambiance at High Meadows is friendly, calm and reassuring and the communication between the home and family is excellent.
We feel very lucky to have found High Meadows for mum and cannot recommend it highly enough!
Reply from Mariana Costa, Manager at High MeadowsThank you so much for sharing your positive experience with us. We are truly honoured to care for your mother, and it's wonderful to hear that she is finding comfort and peace at High Meadows. We also deeply appreciate your kind words about the ambiance of our home and the communication we maintain with families. It's our goal to create a calm, reassuring environment where both residents and their loved ones feel supported.
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Review from M S (Guardian of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very very pleased with the overall care and support from care home staff, very helpful, disciplined, great care and support.
Whenever I visit the care home I see smiley faces always ready to co-operate with me and answer any queries or questions I ask them.
Blessing's.
Reply from Mariana Costa, Home Manager at High MeadowsThank you so much for your thoughtful review. We're thrilled to hear that you are pleased with the care and support your loved one is receiving. Our team is dedicated to providing the best care possible and it's wonderful to know that their helpfulness and positive attitude make such a difference. We truly appreciate your kind words and your trust in us.
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Review from S S (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise management, nursing staff and indeed every staff member, in the office, the caterers and all the care givers enough. My mother was treated with such kindness, gentleness and respect throughout her stay. At her eventual passing, every aspect was handled with compassion and professionalism.
This meant that a very emotional and distressing time for the family was eased as much as was humanly possible, for which we all express our sincere and heartfelt thanks.
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Review from B L (Friend of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one the care and compassion shown by all staff was exemplary. She was very warmly welcomed which was important given this was her first excursion into care and thereafter, she developed a perfect professional relationship with the staff who dealt with her personal needs. The management equally
were fully consistent with her situation and always aware of her current position.
Reply from The Manager, Manager at High MeadowsThank you very much for the kind feedback you have provided. We greatly value your appreciation. Please remember that we are always here to listen and make it better for your loved ones. Take care!
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Review from Kate R (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I cannot thank High Meadows enough for the care and compassion they have shown, not only to our parents but also to us while our parents were residents at the home. Mum and Dad were both admitted after recent stays in hospital, initially for respite. Mum came home after 8 weeks but Dad,
who had greater nursing needs, stayed there. The staff were outstanding. Dad was treated with respect and dignity at all times. All staff were so friendly and nothing was too much trouble. The home is like a hotel, in fact, that's what we called it 'the respite hotel'. The rooms are clean, spacious and well-equipped. There are activities for residents in the morning and afternoon and the dining rooms are beautifully laid out. Dad spent 3 months at the home and sadly passed away at the end of October. All staff went above and beyond our expectations following Dad's death - their support for us as a family has been amazing, even in the days since his passing, this has continued.
Reply from The Manager, Manager at High MeadowsThank you very much for your kind words and appreciation for the care provided by the staff. This is what makes the job we do worth and satisfaction. I will pass your praise to all the staff. We wish you all the best and good health, especially Mum. Please do visit us when you are around. thank you, again!
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Review from Brian P (Son of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
High Meadows, the whole team provide excellent care for our dad and it is like a little family for all the residents with great understanding of the needs and care requirements for every resident.
Reply from High Meadows, Manager at High MeadowsDear Brian, thank you for the feedback. We really appreciate your feedback as it helps us to improve the service we provide to our service users. Family's support means a lot to us. Thank you!
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Review from Susan G (Friend of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High Meadows is a lovely home in every aspect. My friend is so happy and content there. When it was his birthday, a lovely get-together with all the other residents was organised which is lovely for all the other residents too.
A very well-liked care home with all the residents cared for in all facilities.
Reply from High Meadows, Manager at High MeadowsDear Susan, thank you very much for your kind words. We are very glad that your friend is happy here so as you feel reassured. Thank you again, for the feedback.
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Review from L B (Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent except for the food which is deteriorating, not as good as it was when I first came. Everything else is very good.
Reply from The Manager, Manager at High MeadowsThank you for your kind review. we are trying our best to make the food likeable for everyone. The chef is always ready to listen and will speak to you soon. Again, thank you for the appreciation and we are very glad to be part of your life and be able to support you.
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Review from C H (Relative of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Don't be fooled by the smart surroundings. The care is very poor. We raised concerns, the manager did not comply with the concerns procedure. She was defensive, one of the most dismissive and arrogant people I have ever met, who also lied. It is clearly a business and not a caring organisation at all.
The carers were pleasant but they were overstretched which meant people did not have their basic care needs met. I have escalated my concerns to the company director - he listened but nothing changed, so it is now with the CQC.
Reply from The Manager, Manager at High MeadowsWe regret to learn of your dissatisfaction with your recent experience. Our commitment is to provide exceptional service to all clients while maintaining a zero-tolerance policy towards impolite or abusive behaviour directed at our staff. Regrettably, we were compelled to discontinue the intended service for your loved one due to the family's unacceptable conduct. As a healthcare provider, we endeavour to strike a balance between the best interests of our staff and the standard of care we extend to our residents. We are disappointed that we could not work with you to provide the best care to your loved one. It is imperative to highlight that bodies such as the CQC play a pivotal role in providing support to care providers and safeguarding the public from harm, so as a secure work environment for healthcare professionals. We take your feedback seriously and seek to redress any issues, always mindful of our legal obligations. we appreciate your feedback.
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Review from S T (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother likes living here but she would like more attention to the small things which make life pleasurable - more attentive to her personal needs - being treated as an individual.
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Review from M V (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving excellent care. The staff are very helpful and kind. I am kept updated on any changes to my mother's medication. High Meadows is a beautiful peaceful home and the cleanliness throughout is outstanding.
My mother has settled in very well and I would highly recommend this nursing
home.
Reply from The Manager, Manager at High MeadowsThank you very much for your kind and positive review. We try our best to make sure our residents are looked after well and happy at the home. Your co-operation and support is highly appreciated!
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Review from M H (Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy in this excellent care home, celebrating my 90th birthday next month. I have as much care as needed being fairly independent. In fact, my health has improved since living here, having 24-hour care and enjoying excellent food, though too much at times! My patio garden, bird feeders, and
water bowl give an excellent source of pleasure. My computer keeps me in daily up-to-date info into the big wide world while living in a comfortable bubble.
Reply from The Manager, Manager at High MeadowsThank you very much for the lovely feedback. We will continue to support and help you to achieve your daily goals as much as we can. We are very happy to have and support you here at High Meadows. Love from all the staff.
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Review from D J (Resident) assisted by family/friend published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been living at High Meadows for over a year. I am happy in my room and with the care I receive from the staff, who are all very kind to me.
Reply from The Manager, Manager at High MeadowsThank you for the review with your kind words. Your reviews will be taken very seriously and we will work towards the betterment of service and make your life more enjoyable and exciting at High Meadows.
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Review from K E (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are friendly and caring and respectful and approachable at all times. The surroundings are lovely and the home peaceful for all residents.
Reply from The Manager at High MeadowsThank you for your review. We appreciate your kind words, as they boost our pride in our work. Will pass this on to all the team. Thank you again!
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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for High Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.555 for High Meadows is calculated as follows: ( (329 Excellents x 5) + (120 Goods x 4) + (32 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 490 Ratings = 4.555
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for High Meadows is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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