High Meadows

High Meadow Close, Pinner, London HA5 2HD
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9.6 61 Reviews
  • High Meadows, London
Designed by award winning architects, High Meadows is a 45 bed care home providing premium rooms and landscaped gardens in the heart of Pinner.

Their mission is to provide a home from home environment, delivering personalised care by highly skilled and compassionate staff. They believe respecting people’s choices and beliefs is just as important as looking after their physical well-being. As such, all care plans are individually tailored and regularly updated by doctors and therapists in consultation with the resident and their loved ones.

Our smart and comfortable bedrooms have en-suite and shower facilities, and are furnished with an electric bed, smart TV with Sky, as well as Wi-Fi and telephone access. Ground floor rooms also have a private terrace garden, and everyone can participate in gardening the communal grounds.

Communal areas can be used for socialising and relaxation, including dayrooms, a library, cinema, salon with attending beauty therapists, and newly landscaped gardens.

Each unit has its own dining room with daily menu’s tailored to taste. Vegetarian and special dietary considerations are provided for. Meals can be served in the dining rooms or as room service, for those residents who prefer to eat in their own room.
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Care Provided by High Meadows

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Vivo Medical Care Ltd

Person in Charge

  • Mariana Costa (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (45)

Visiting

  • They are open and available to be visited 24 hours a day and 7 days a week. Feel free to drop in for a viewing and someone can take you around on a tour.

Parking

  • There is parking within the grounds of the Home itself and also along the surrounding roads.

High Meadows Reviews (61)

9.6

High Meadows has a Review Score of 9.6 (9.607) out of 10, based on 34 reviews in the last 2 years.
Over all time High Meadows has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to High Meadows
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Total of 61, showing 41-60
Review from Christopher R (Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been convalescing at High Meadows now for 15 months. I have found the house and staff welcoming and supportive. The home is clean, tightly run and has a nice ambience; the staff are friendly and helpful. Some staff have gone beyond the call of duty by providing me with emotional and mental support
when needed. There are regular stretches/exercises involving residents as coordinated by the activities team and a steady stream of activities that culminate in a summer fete. The food is satisfactory although more healthy options would be good. Like most care home establishments turnover of staff is an issue.
Reply from Norma Vidot, Manager at High Meadows
Thank you very much for your feedback, much appreciated, will share with staff.
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Review from F T (Daughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is on the nursing unit and has been treated well with his health issues as they have progressed. The staff, although busy, find time to communicate with me and update me, there is a choice of food at mealtimes and it is always well presented. We have experienced some problems with laundry.
Reply from Norma Vidot, Manager at High Meadows
Your feedback is very much appreciated, I will share it with staff. Thank you.
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Review from Judith K (Cousin of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High Meadows offers an extremely high standard of care in all aspects of residential care. The staff without exception were attentive, kind and caring, all had a pleasant manner.
The management were efficient and thorough as well.
The receptionist was helpful, pleasant and kind.
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Review from M N (Husband of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst I have little experience of care homes my initial response is that the care and attention is more than I expected and the level of friendly attitude is very welcome.
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Review from Patricia B (Sister of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the home and all the staff. It's like a first-class hotel.
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Review from Barbara B (Daughter of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff and management were extremely kind and helpful. They treated Dad with respect and dignity throughout and spent time with him helping to feed him. They were always making sure he had enough to drink and catered for his needs. They always offered us tea when we visited and always told
us what Dad has been doing and how he had reacted. On the day my dad passed away all of the staff were so kind and caring.
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Review from L A (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum initially went into respite care in December 2019. However, dementia diagnoses and now in the dementia unit, the care and support received from High Meadows have been excellent - the team are mindful of not only treating my mum with respect but me too. Lockdown has been exceptionally difficult,
but I am confident all that could have been done, has been done.
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Review from Roy B (Husband of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Under the present ongoing circumstances with no access to the home for many months, it is difficult to give my views. Having only 2 or 3 external visits lately my answers can only be based on what my wife tells me. I can see when visiting that she is happy and contented and pleased with the staff.
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Review from J L (Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is good. We've got carers who are helpful, caring, kind and sympathetic. I can't find any fault at all. Good attendance. Very good service.
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Review from Sylvia B (Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since arriving at the care home I have been well looked after with kindness. I've also been encouraged to mix with other residents and join in with any activities. It was strange at first but we got used to it. Medical needs are kept an eye on.
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Review from P C (Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my wife died 2 years ago, my family decided that I should not look after myself and recommended me to move to High Meadows. Since moving here I have felt very much at home, and the prospect of spending the rest of my life here is the best future I can imagine.
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Review from Anita B (Daughter-in-law of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In these worrying times, High Meadows has been very good at keeping us informed and video call to our mum. She is always happy with her care and when she has an issue she is happy to raise her concerns. We are fortunate to be able to visit (pre-COVID) weekly so spent much time in High Meadows.
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Review from B R (Friend of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The managers is a warm, kind and welcoming person, she is an excellent manager and really tries to help settle elderly people into High Meadows.
The staff are kind, friendly and efficient. It is a clean, smart, casual home and does give the feeling one is in their own home rather than a care institution.
Also, one member of staff is very efficient and a hard-working nurser. My friend is very happy in High Meadows.
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Review from S B (Resident) assisted by family/friend published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with all the facilities, care and staff.
Extremely pleasant room with direct viewing access to pleasant grounds and garden.
A variety of activities are offered throughout the week.
All in all, you would not be disappointed.
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Review from Kim P (Daughter of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful care home - more like a hotel! Mum had 2 weeks respite here and was treated with the utmost respect by all staff. The care she received was amazing. Nothing was too much trouble, and staff carry out their duties with concern for the residents as well as always smiling! The support they gave
us as a family was also invaluable and very much appreciated.
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Review from Margaret W (Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home efficient, friendly and extremely helpful. In fact, I feel and so do all my relatives and friends that I could not have chosen better. The only thing I lack is a landline number but I believe this is in hand.
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Review from N L (Son of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities with wonderful caring staff.
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Review from Peter R (Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am here as a respite service user and I found the services and the staff to be first class in every respect. I will have no hesitation in recommending High Meadows to anybody looking for such an establishment.
I feel certain that High Meadow will go from strength to strength.
And I wish everybody
concerned a long and successful career ahead.
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Review from C B (Respite Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very comfortable and very well looked after at High Meadows for respite care after a hip replacement operation. The food was lovely, the staff pleasant, polite and encouraging and I recovered more quickly than I had expected to.
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Review from Anthony F (Son of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home excellent. My mother is full of praise for the staff, food and rooms. Everyone there wants to help you. No job was too much for staff. Well done! We would not hesitate to use you in the future, mum's care was excellent.
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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for High Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.607 for High Meadows is calculated as follows: ( (288 Excellents x 5) + (78 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 397 Ratings = 4.607
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for High Meadows is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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