High Meadows

High Meadow Close, Pinner, London HA5 2HD
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9.6 70 Reviews
  • High Meadows, London
Designed by award winning architects, High Meadows is a 45 bed care home providing premium rooms and landscaped gardens in the heart of Pinner.

Their mission is to provide a home from home environment, delivering personalised care by highly skilled and compassionate staff. They believe respecting people’s choices and beliefs is just as important as looking after their physical well-being. As such, all care plans are individually tailored and regularly updated by doctors and therapists in consultation with the resident and their loved ones.

Our smart and comfortable bedrooms have en-suite and shower facilities, and are furnished with an electric bed, smart TV with Sky, as well as Wi-Fi and telephone access. Ground floor rooms also have a private terrace garden, and everyone can participate in gardening the communal grounds.

Communal areas can be used for socialising and relaxation, including dayrooms, a library, cinema, salon with attending beauty therapists, and newly landscaped gardens.

Each unit has its own dining room with daily menu’s tailored to taste. Vegetarian and special dietary considerations are provided for. Meals can be served in the dining rooms or as room service, for those residents who prefer to eat in their own room.
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Care Provided by High Meadows

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact High Meadows to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact High Meadows to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Vivo Medical Care Ltd
  • Privately Owned

Person in Charge

  • Mariana Costa (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (45)

Visiting

  • They are open and available to be visited 24 hours a day and 7 days a week. Feel free to drop in for a viewing and someone can take you around on a tour.

Parking

  • There is parking within the grounds of the Home itself and also along the surrounding roads.

High Meadows Reviews (70)

9.6

High Meadows has a Review Score of 9.6 (9.555) out of 10, based on 42 reviews in the last 2 years.
Over all time High Meadows has 70 reviews.

Overall Experience
  • 51
  • 17
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Date Published
  • 70
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  • 42
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Reviewer Connection to High Meadows
  • 27
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  • 5
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Total of 70, showing 41-60
Review from M L (Friend of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was well cared for by caring staff. When well enough she enjoyed excellent activities. She ate well from the very good menu.
Reply from The Manager, Manager at High MeadowsThank you for your kind words. We are happy to have you as part of our High Meadows family. We greatly appreciate your presence at the home and your good spirit towards all our residents and staff.
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Review from Susan F (Respite Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I has a very restful time at High Meadows. The staff were very sympathetic to my needs and a very low time in my life.
Reply from The Manager, Manager at High MeadowsThank you very much for your kind words and we very much liked working with you. We hope you are doing great and please visit us for a coffee when you are nearby. Take care!
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Review from M H (Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I value my independence (such as it is) for there is help when needed. I value the endless number of carers for their empathy and kindness. It is no easy task for these Indian lassies caring in a different language and culture and they do very well on the whole.
Reply from The Manager, Manager at High MeadowsThank you very much and really appreciate your kindness for commenting on the service provided. It is never possible to achieve anything without your support.
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Review from J R (Daughter-in-law of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a lovely day put on by the staff. Great entertainment, great food, and well attended by family and friends. We can't praise enough the wonderful effort put in by everyone involved.
Reply from The Manager, Manager at High MeadowsThank you for your kind appreciation. We look forward to having more good times with you and everyone!
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Review from Oliver D (Husband of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Summer Fete 19/08/23.
Very enjoyable and very well organised. Lots of lovely food and drink and the entertainment was really good.
Reply from The Manager, Manager at High MeadowsThank you for your lovely feedback. We are glad you and family enjoyed it well.
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Review from K S (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into High Meadows for respite care after a hospital stay. The staff are very caring and look after him very well. Everything is immaculately clean and the food is good. Dad has Parkinson's and having his medication managed for him has been a higher weight off his mind. I would not hesitate
to recommend High Meadows.
Reply from The Manager, Manager at High MeadowsDear Katy,
Thank you very much for your kind and encouraging words. I shall pass this to all the staff. We will continue to do our best for dad with your support!
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Review from Gemma B (Granddaughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather was very well cared for at High Meadows and I would recommend them to others. His room was very comfortable and we always felt that all family members including much younger members of the family could visit at any point. The staff were always very friendly and caring.
Reply from The Manager, Manager at High MeadowsDear Gemma,

Thank you for your kind review. I will surely pass the words to the team. Please do stop by when you are in the area for a cuppa, we would love that. Take care!
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Review from F C (Daughter of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with this care home. Care provided by staff is exemplary. Home environment is comfortable and airy, and reported food is delicious.
Reply from Maya Beekarry, Deputy Manager at High MeadowsThank you for the positive review - will pass it over to the staff.
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Review from H S (Daughter of Resident) assisted by family/friend published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled very well at High Meadows. We are extremely pleased with the care she is receiving and the friendliness of all the staff. The home has a bright and welcoming environment with lovely gardens which my mother really enjoys.
Reply from Norma Vidot, Manager at High MeadowsThank you very much for your positive feedback, I will share it with staff.
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Review from Christopher R (Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been convalescing at High Meadows now for 15 months. I have found the house and staff welcoming and supportive. The home is clean, tightly run and has a nice ambience; the staff are friendly and helpful. Some staff have gone beyond the call of duty by providing me with emotional and mental support
when needed. There are regular stretches/exercises involving residents as coordinated by the activities team and a steady stream of activities that culminate in a summer fete. The food is satisfactory although more healthy options would be good. Like most care home establishments turnover of staff is an issue.
Reply from Norma Vidot, Manager at High MeadowsThank you very much for your feedback, much appreciated, will share with staff.
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Review from F T (Daughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is on the nursing unit and has been treated well with his health issues as they have progressed. The staff, although busy, find time to communicate with me and update me, there is a choice of food at mealtimes and it is always well presented. We have experienced some problems with laundry.
Reply from Norma Vidot, Manager at High MeadowsYour feedback is very much appreciated, I will share it with staff. Thank you.
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Review from Judith K (Cousin of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High Meadows offers an extremely high standard of care in all aspects of residential care. The staff without exception were attentive, kind and caring, all had a pleasant manner.
The management were efficient and thorough as well.
The receptionist was helpful, pleasant and kind.
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Review from M N (Husband of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst I have little experience of care homes my initial response is that the care and attention is more than I expected and the level of friendly attitude is very welcome.
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Review from Patricia B (Sister of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the home and all the staff. It's like a first-class hotel.
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Review from Barbara B (Daughter of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff and management were extremely kind and helpful. They treated Dad with respect and dignity throughout and spent time with him helping to feed him. They were always making sure he had enough to drink and catered for his needs. They always offered us tea when we visited and always told
us what Dad has been doing and how he had reacted. On the day my dad passed away all of the staff were so kind and caring.
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Review from L A (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum initially went into respite care in December 2019. However, dementia diagnoses and now in the dementia unit, the care and support received from High Meadows have been excellent - the team are mindful of not only treating my mum with respect but me too. Lockdown has been exceptionally difficult,
but I am confident all that could have been done, has been done.
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Review from Roy B (Husband of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Under the present ongoing circumstances with no access to the home for many months, it is difficult to give my views. Having only 2 or 3 external visits lately my answers can only be based on what my wife tells me. I can see when visiting that she is happy and contented and pleased with the staff.
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Review from J L (Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is good. We've got carers who are helpful, caring, kind and sympathetic. I can't find any fault at all. Good attendance. Very good service.
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Review from Sylvia B (Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since arriving at the care home I have been well looked after with kindness. I've also been encouraged to mix with other residents and join in with any activities. It was strange at first but we got used to it. Medical needs are kept an eye on.
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Review from P C (Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my wife died 2 years ago, my family decided that I should not look after myself and recommended me to move to High Meadows. Since moving here I have felt very much at home, and the prospect of spending the rest of my life here is the best future I can imagine.
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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for High Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.555 for High Meadows is calculated as follows: ( (329 Excellents x 5) + (120 Goods x 4) + (32 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 490 Ratings = 4.555
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for High Meadows is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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