Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, residential dementia and end of life care.
The dedicated team, many of whom live locally, work in partnership with each person who lives at the home, and their loved ones, to encourage residents to keep active and plan their own daily...
Care Provided by Excelcare Westport Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,400
- Self-Funded Residential Dementia Care: from £1,450
- RESPITE Self-Funded Residential Care: from £1,400
- RESPITE Self-Funded Residential Dementia Care: from £1,450
Fees include all personal care, meals, activities, all bedding and furniture provided. Laundry services.
Contact Excelcare Westport Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Excelcare
- Private Owned
Person in charge
- Rajiv Mungur (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (38)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Protected mealtimes. 8.45 - 9.45, 12.30 - 13.30 & 17.00 - 18.00
Parking
- Street parking.
Excelcare Westport Care Home Reviews (115)
Excelcare Westport Care Home has a Review Score of 10 (9.989) out of 10, based on 30 reviews in the last 2 years.
Over all time Excelcare Westport Care Home has 115 reviews.
The staff at Westport are all amazing! My uncle is a very nervous person, but since being at Westport, he has completely come out of himself and has told us he never wants to leave. He is so happy thanks to the care of all the staff and we appreciate you all! Thank you.
Thank you for taking the time to leave your lovely comment of our home and our team - it means a lot to us.
Westport Care Home is a fantastic place that provides excellent care to my uncle. The staff are very caring and attentive and make my uncle and family feel very comfortable.
Thank you and is great to hear your positive feedback. This We will shared with our team members
I attended today's meeting for relatives with my husband. All aspects of care were covered, including health, doctors and dentistry, catering, activities, and days out. Much has been planned for the coming months. The meeting took place outside in the well-kept garden, and refreshments were available. An excellent meeting. Thank you to all who attended. I'm certainly impressed with everything at Westport Care Home and couldn't be happier that my brother-in-law is living at this home - it really is 'homely'. A massive thank you to all the staff. It was great to meet the handyman, who has done so much to help my brother-in-law.
Thank you so much for your kind and thoughtful feedback.
We are delighted to hear that you and your husband enjoyed today's relatives' meeting and found it informative and enjoyable. It was wonderful to be able to hold the meeting in our garden and share with families the plans and activities we...
The review was a relatives meeting attended by members of staff and a few relatives. General outlook of what is going on at the care home: health, welfare, food, and activities were all discussed.
Thank you for attending our Relatives, we will share this feedback to the team.
Absolutely great, very professional and always greeted with a smile, also very helpful for example, I asked for a parking permit, and she advised me to check the street as there was ongoing work on the street, in many others, very accommodating. All care homes should have a receptionist like Dhvani.
Thank you for this positive feedback, this will be shared to the Team..
Lovely care home with excellent staff who are very caring and friendly.
Thank you for your lovely positive feedback. This will be shared with the Team member.
I would like to express my gratitude to all the staff at Westport Care Home, I would like to say that Zak has been exceptionally kind and caring to my father, as has George and all of the staff. A special thank you to Lekshmi
Thank you for your positive feedback. This will be shared to the team.
The staff are very attentive and friendly.
Thank you for your positive feedback. this will be shared to the Team..
My wife is very happy in this home.
Your compliments will be shared with the wider team.
Best wishes
My mum is well cared for and staff are aware of her needs. Staff are loving and friendly and attentive to residents. Activities are ongoing and residents are encouraged to participate (no matter their ability). The home is always clean and fresh. I am extremely satisfied with my mum's care.
We are happy to know that your mum is receiving good care at Westport . This positive feedback will be shared with the team.
Excellent care home. Wonderful staff.
Thank you for your Feedback. We will share this with the Team.
Fantastic, welcoming care home - so pleased we found it.
Thank you for your positive feedback and we are pleased you have choose Westport ( Excelcare).
Came to Christmas Party. Staff me me feel very welcome. Mum and myself had a nice time.
Thank you very much for your Feedback, we are very delighted that you both enjoyed. This review will be shared to the Team..
Westport Care Home has a very strong leadership dedicated to doing their best for every resident. The staff appear to be well trained and very attentive to the residents with their approach to care. They have varied activities, and consideration is given to individual needs and capabilities regarding food. There is a strong emphasis on earth residents' dignity, safety and choice.
Thank you so much for taking the time to give us this review. It really means a lot to us to receive such wonderful feedback. This will be shared with team members.
The staff at Westport are excellent. My mother receives great care in a very open and relaxed environment. My mother is able to wander within the property and the open surrounding garden spaces. This suits my mum very well as she is a very active person.
West port Care Home is a good care home. Residents are well looked after and the home is nice and clean. The home has welcoming atmosphere and good home cooked food is served plentiful.
Thank you for your positive feedback. This will be shared with the whole Team..
The staff are always welcoming and approachable. They respond to general queries and assist when required. They notice when residents need assistance and the care is superb. They communicate respectfully when dealing with the residents. Personally I never feel that I can't approach them and they are always smiling and willing. My cousin is cared for here.Thank you.
Thank you for your positive Feedback. This will be shared to the Team..
I feel at ease knowing my nan is being looked after by very capable carers.
Thank you for your kind words. We are pleased to hear that you are satisfied with the care, support, and facilities provided to your nan.
I could not have found a better place for my aunt to be cared for. Everyone is very friendly and welcoming.
Thank you for your kind words! Your feedback means a lot to us and helps us continue improving the care we provide our people living in Westport.
Lovely room & facilities.
Very caring staff.
Thank you so much for your kind words. We're so glad we could make a difference. This will be shared to the team..
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- Posted: Monday 20 Jul 2026This incredible achievement is a testament to the dedication, compassion, and hard work of our amazing team, who strive every day to create a warm, welcoming, and supportive home for...
- Posted: Wednesday 08 Jul 2026It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- Posted: Wednesday 01 Jul 2026Our home came alive with World Cup excitement! ????? Residents and team members enjoyed a fantastic day together, sharing smiles, great company, and the excitement of the beautiful game. Moments...
There are no upcoming events for Excelcare Westport Care Home.
Awards / Recognitions (15)
- Recipient: Excelcare Westport Care HomeDate: Friday 30 Jan 2026
- Recipient: ExcelcareDate: Friday 30 Jan 2026
- Recipient: ExcelcareDate: Friday 31 Jan 2025
Meet the Team (4)
Originally from Mauritius, Rajiv came to the UK and did a Diploma in Hospitality Management and Guest Relationships in 2004. I joined Excel Care as a Unit Manager in 2015 and managed one whole floor which consisted of people living with Dementia. Rajiv was well-positioned to meet the challenging needs of people living with Dementia and built empathetic relationships with the patients. In 2019, Rajiv was promoted to Support Operation Manager for the same company which required a high level of delegation and people management. In June 2023 I was promoted to be a home manager for Westport Care Home.
Lekshmi was a nurse in a native place in Kerala India. Lekshmi came to the UK in 2008 and completed her NVQ level 4 in Health and Social care. Lekshmi started her career with Excel Care Holdings in 2008. First, I worked as a team leader and progressed to senior, and now, I am a deputy.
Dhvani has been with Excelcare since 2025 and works closely with the management team to support the smooth and efficient running of the home’s administration. She plays an important role in helping to maintain high standards across all areas of the home.
Pelumi has been with Excelcare since September 2022 and is responsible for creating and delivering meaningful, purposeful activities and outings. These are planned through a structured programme, developed in collaboration with people living in the home and their families, to support engagement, wellbeing, and quality of life.
Frequently Asked Questions about Excelcare Westport Care Home
What types of Care is Excelcare Westport Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Westport Care Home have?
There are 38 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Excelcare Westport Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Westport Care Home to the centre of London?
4.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Westport Care Home to verify any information. View our terms and conditions. Excelcare Westport Care Home has an Enhanced Service - more info.