Westport Care Centre

14/26 Westport Street, Lime House, Wapping, London E1 0RA

Gold Standard Framework Accreditation COMMEND February 2018.
Work with Downs Syndrome and Dementia dual diagnosis.

CQC rated GOOD in July 2016.

5 star on the door for food hygiene

Group: Excelcare Holdings

Person in charge: Denise Marks (Registered Manager)

Local Authority / Social Services: London Borough of Tower Hamlets Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Down Syndrome • Schizophrenia • Stroke

Admission Information: pre assessment. Ages from 18 to 100.

Languages Spoken by Staff (other than English): Bengali; Bangla, Polish

Single Rooms: 38

Shared Rooms: 3

Rooms with ensuite WC: 41

Weekly Charges Guide: Personal Care Single £620 – £750 (These prices are only a guideline, please contact Westport Care Centre to find out the exact price for your requirements.)

fees are dependent on pre assessment.
Fees include all personal care, meals, activities, all bedding and furniture provided. Laundry services.

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

nearest station is Limehouse. Situated opposite the Troxy Theatre.

Visiting:

Protected mealtimes.

Parking:

Street parking. Underground parking.

Latest Care Quality Commission* Report on Westport Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Westport Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Westport Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.822 for Westport Care Centre is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) ) ÷ 45 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.205 Points relating to the number of positive Reviews for Westport Care Centre is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.8 Target = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Westport Care Centre has a Review Score of 9 (9.027) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westport Care Centre?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westport Care Centre

  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Great-Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1

My sister is a resident and is very well looked after. They have also recently taken in her husband and he is also very well looked after. I also told the manager that I would be happy to be a resident there should the need arise.

How likely would you be to recommend Westport Care Centre? Extremely Likely

Overall Standard

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Treated with Dignity

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Staff

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Management

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Value for Money

Average Rating:   4.8 out of 5

Have cared for my brother for the past 5 years and I am happy with him being at Westport. Staff always notify me of any concerns and keep me up to date with everything. I have spent the last couple of Christmas days there with everyone and the atmosphere, food and everything was lovely. I would recommend Westport to anyone that needs a care home for their loved one. My husband's father (we wanted him to spend his last days at Westport) received end of life care there and it was a dignified and caring death.

How likely would you be to recommend Westport Care Centre? Extremely Likely

Overall Standard

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Care / Support

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Average Rating:   5 out of 5

I would highly recommend Westport Care Centre. My aunt has had the highest level of care since she has been residing there. The management and staff are very friendly but also very efficient. My aunt's room is always clean and her bed always made. When I was visiting yesterday, there was bingo before lunch. I have been to the Christmas parties and the live music and atmosphere make it great fun for everyone. There is a very pleasant outside area which is great to have especially in the summer months.

How likely would you be to recommend Westport Care Centre? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   5 out of 5

Westport care centre put on a fantastic 90th birthday party for my mum. A singer was provided, food and its the first time I can honestly say my mum was the happiest I've ever seen her. This care home is exceptional.

How likely would you be to recommend Westport Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

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