Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, residential dementia and end of life care.
The dedicated team, many of whom live locally, work in partnership with each person who lives at the home, and their loved ones, to encourage residents to keep active and plan their own daily...
Care Provided by Excelcare Westport Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,400
- Self-Funded Residential Dementia Care: from £1,450
- RESPITE Self-Funded Residential Care: from £1,400
- RESPITE Self-Funded Residential Dementia Care: from £1,450
Fees include all personal care, meals, activities, all bedding and furniture provided. Laundry services.
Contact Excelcare Westport Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Excelcare
- Private Owned
Person in charge
- Rajiv Mungur (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (38)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Protected mealtimes. 8.45 - 9.45, 12.30 - 13.30 & 17.00 - 18.00
Parking
- Street parking.
Excelcare Westport Care Home Reviews (115)
Excelcare Westport Care Home has a Review Score of 10 (9.989) out of 10, based on 30 reviews in the last 2 years.
Over all time Excelcare Westport Care Home has 115 reviews.
It is a very good home. I like the staff. They look after me very well. We have plenty of activities. I have plenty of close friends here.
Thank you very much for this Feedback, we are very happy you are enjoying all the moments at Westport.
The staff are really friendly and caring towards my mum. They make her feel loved and safe. The care home is also clean and a nice environment to be in.
Thank you for the compliments; this is highly appreciated, and we will give this feedback to our team.
The staff at Westport Care Home are warm and compassionate and provide a very soothing and safe environment for my aunt. It is clean and bright. I don’t have any concerns for her when I leave. It would be nice to see books, magazines and papers on every table that residents can just flick through when they choose.
Thank you for your review of Westport Care Home, we are pleased your aunt is happy at the home. We will pass on your suggestion to the Home Manager, thank you for letting us know.
The care is so good and we can not be happier. We have no complaints. The staff are amazing.
Hi Kim, Thank you very much for your positive feedback.
Since my mum has been here she has been treated with the utmost dignity, kindness, and respect, I go away after visiting her knowing she is safe and cared for, all the staff are friendly and helpful.
Hi, thank you very much for your positive feedback.
I was welcomed to the party and offered nicely cooked barbequed food, salads and drinks. My brother looked well-groomed and happy. I left after this but the party continued with music and singing.
Thank you so much for taking the time to share your positive experience at Westport Care Home. We greatly appreciate your kind words and feedback. It brings us immense joy to know that you have a wonderful and satisfying experience with us. Providing exceptional care and a comfortable environment...
Since my father's arrival on 24th July, the staff have been so informative and communication has been very good. Empathy, caring and helpful.
Thank you for your response for Westport and it is lovely to hear that the team there have been caring to your father.
Extremely helpful on every visit. Very clean surroundings. We feel at peace knowing our loved one is safe and being well cared for. The staff here all do an excellent job. they all deserve medals.
Thank you for your kind review of Westport and it's good to hear that your loved one feels safe and well cared for. The team will be very proud to read this. Thanks.
Staff are very nice and caring, very helpful. We are happy with the care and support.
Thank you for your very kind words for Westport and it's good to hear you think the team are helpful and caring. Thanks again, Celia.
Very impressed with the care home and all the staff - excellent and very caring.
Thank you for your kind review of Westport; it's always heart-warming for the team to get good feedback. Kind regards.
All the staff are great.
Never had any issues.
Thank you for taking the time to leave a review. It is good to hear that your Mum is well looked after in the home. Kind regards.
I must say I was really impressed with the whole experience. The staff were very welcoming and friendly, the property was very clean, tidy and easy to get around. We had enough privacy to have some quality time with my nan but the security to know there was always someone around if we needed them. Most importantly my Nan is settled and seems very comfortable.
As a family, we had viewed 4 or 5 homes in the East London area. From the homes viewed, only one of the care managers bothered to visit our home, in order to ascertain our mother's needs. During this home visit, it was clear Westport's manager had a deep understanding and empathy toward our mother's needs. This gave us great reassurance for a possible placement within Westport. This initial feeling turned out to be spot on, as we couldn't be more pleased with how the first week's stay, has gone. Any slight teething problems were sorted as soon as a word was had with the manager. Efficiency is the name of the day.
My mother has been a resident at Westport for ten months now and the care and attention she has received has been second to none. She is very happy there, so much so she constantly tells us how much she likes it. The staff are always very friendly and are very good at keeping us in touch with what's going on. My mum couldn't be in better hands.
Thank you so very much for your kind words and mum is a pleasure to look after. So glad also that mum enjoyed her birthday.
Excellent on all counts. They've dealt with covid brilliantly. They care so well for my friend of 38 years.
Always a first-class experience. We are always greeted with professionalism and a happy smiley face and a welcome. Our friend is so well looked after with respect, kindness and excellent care. We are so so happy with this home.
Thank you Gary and we always look forward to your visits and your feedback.
Staff are always helpful, friendly and supportive. They look after my mother-in-law and they give her all the support she needs, nothing is too much trouble for them to ensure that she lives with dignity and respect. The staff are easy to approach if we have any questions or concerns.
Staff on duty during my visit were extremely helpful, professional and pleasant. The service user whom I visited was treated with so much respect and dignity. I thoroughly enjoyed my visit.
And I am extremely happy with Westport with the exceptional care the staff give her. Mum's happiness and her progress and seeing my mum happy is all that matters to my family. The care provided for my mum has been nothing but exceptional and the carers are always polite and are more than welcoming when it comes to resident's families.
Thanks, David your mum is a pleasure to look after and is doing so well. Thanks again for coming for her birthday and for the lovely cake.
I'd like to take this opportunity to say how grateful I am for the care and support my mum-in-law is receiving from all the staff at Westport. Her room is lovely, clean and tidy with her personal pictures in it to make it feel more homely. The staff are extremely kind, lovely and helpful taking great care of her and making us feel very welcome when we're able to visit. Her health and wellness is paramount with excellent service. The staff take great pride in their daily workload, with activities such as painting, making things, baking, as well as everyday chores like laundry and washing up to help keep the residents stimulated and active if they wish to participate in.
Thank you so much for your kind words and we are happy that you have been enjoying your visits through this very difficult time. Please let us know if there is anything else that we can do as we always welcome feedback from our families.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- Posted: Monday 20 Jul 2026This incredible achievement is a testament to the dedication, compassion, and hard work of our amazing team, who strive every day to create a warm, welcoming, and supportive home for...
- Posted: Wednesday 08 Jul 2026It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- Posted: Wednesday 01 Jul 2026Our home came alive with World Cup excitement! ????? Residents and team members enjoyed a fantastic day together, sharing smiles, great company, and the excitement of the beautiful game. Moments...
There are no upcoming events for Excelcare Westport Care Home.
Awards / Recognitions (15)
- Recipient: Excelcare Westport Care HomeDate: Friday 30 Jan 2026
- Recipient: ExcelcareDate: Friday 30 Jan 2026
- Recipient: ExcelcareDate: Friday 31 Jan 2025
Meet the Team (4)
Originally from Mauritius, Rajiv came to the UK and did a Diploma in Hospitality Management and Guest Relationships in 2004. I joined Excel Care as a Unit Manager in 2015 and managed one whole floor which consisted of people living with Dementia. Rajiv was well-positioned to meet the challenging needs of people living with Dementia and built empathetic relationships with the patients. In 2019, Rajiv was promoted to Support Operation Manager for the same company which required a high level of delegation and people management. In June 2023 I was promoted to be a home manager for Westport Care Home.
Lekshmi was a nurse in a native place in Kerala India. Lekshmi came to the UK in 2008 and completed her NVQ level 4 in Health and Social care. Lekshmi started her career with Excel Care Holdings in 2008. First, I worked as a team leader and progressed to senior, and now, I am a deputy.
Dhvani has been with Excelcare since 2025 and works closely with the management team to support the smooth and efficient running of the home’s administration. She plays an important role in helping to maintain high standards across all areas of the home.
Pelumi has been with Excelcare since September 2022 and is responsible for creating and delivering meaningful, purposeful activities and outings. These are planned through a structured programme, developed in collaboration with people living in the home and their families, to support engagement, wellbeing, and quality of life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Westport Care Home to verify any information. View our terms and conditions. Excelcare Westport Care Home has an Enhanced Service - more info.