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Care Homes Owned by Excelcare

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Excelcare
Excelcare is a leading, family-run company with 30 warm and welcoming care homes and a compassionate homecare service, situated amongst local communities within Cambridge, Essex, London and Milton Keynes.

Since 1989, Excelcare has supported people to lead a high quality of life, delivering person-centred care that is as individual as the individuals they care for with empathy, kindness and respect.

Excelcare Locations (30)

 - Browse 30 Care Homes owned by Excelcare
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Excelcare Westport Care Home
14-26 Westport Street, Stepney Green, London E1 0RA 
Top 20 carehome award certificate
10 112 reviews
Excelcare Westport Care Home, London, London
Top 20 carehome award certificate
"I would like to express my gratitude to all the staff at Westport Care Home, I would like to say that Zak has been exceptionally kind and…"   Read all 112 reviews
  • from £1,400 / week
  • 44 Rooms
Location Type Care Home

Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Etheldred House
Clay Street, Histon, Cambridge CB24 9EY 
10 146 reviews
Excelcare Etheldred House, Cambridge, Cambridgeshire
"My wife is well looked after in the care home with good carers and management. I have no worries at all about my wife's care and needs! The…"   Read all 146 reviews
  • from £1,650 / week
  • 85 Rooms
Location Type Care Home

Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia. The care home, which offers long term ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Excelcare Hunters Down Care Home
Hartford Road, Huntingdon PE29 1XL 
10 83 reviews
Excelcare Hunters Down Care Home, Huntingdon, Cambridgeshire
"Perfect atmosphere and very friendly staff. Immaculately clean and well presented. Excellent and caring staff. Perfect home from home.…"   Read all 83 reviews
  • from £1,400 / week
  • 102 Rooms
Location Type Care Home

Hunters Down is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65 and over including those living with dementia. The home is situated in Huntingdon ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Peartree Care Home
195/199 Sydenham Road, Sydenham, London SE26 5HF 
Top 20 carehome award certificate
10 139 reviews
Excelcare Peartree Care Home, London, London
Top 20 carehome award certificate
"Peartree Care Home is a very pleasant and caring place to be associated with. It's a friendly and welcoming environment. The staff appeared…"   Read all 139 reviews
  • from £1,750 / week
  • 75 Rooms
Location Type Care Home

Peartree is a beautiful, purpose-built care home close to Sydenham town centre in South East London. Warm and friendly, they are extremely proud of their excellent reputation for offering ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Buchan House Care Home
Buchan Street, Kings Hedges, Cambridge CB4 2XL 
Top 20 carehome award certificate
10 75 reviews
Excelcare Buchan House Care Home, Cambridge, Cambridgeshire
Top 20 carehome award certificate
"We had out doubts about David coming into care. His dementia is very complex and although he understands he cannot speak. We are now…"   Read all 75 reviews
  • from £1,400 / week
  • 66 Rooms
Location Type Care Home

Buchan House is a care home providing person-centred care for adults aged 65+, including those living with dementia and those with nursing needs. Situated close to the King Hedges area, north of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Neath House
Currier Drive, Neath Hill, Milton Keynes MK14 6NS 
Top 20 carehome award certificate
10 64 reviews
Excelcare Neath House, Milton Keynes, Buckinghamshire
Top 20 carehome award certificate
"My Dad recently passed at nearly 93 years of age but what a wonderful past two years he had at Neath House Care Home. I cannot speak more…"   Read all 64 reviews
  • from £1,375 / week
  • 47 Rooms
Location Type Care Home

Neath Hill Care Centre is full of charm and character and has a distinct homely feeling. Situated in a quiet residential area of Milton Keynes, there are strong local community links with local shops ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Dovecote Manor
Whalley Drive, Bletchley, Milton Keynes MK3 6EN 
10 70 reviews
Excelcare Dovecote Manor, Milton Keynes, Buckinghamshire
"The staff at Dovecote are friendly and welcoming. They've always been quick to respond to any queries and are eager to help residents and…"   Read all 70 reviews
  • from £1,500 / week
  • 44 Rooms
Location Type Care Home

Dovecote Manor is a residential care centre for older people situated in the town of Bletchley, close to the home of the historical Code Breakers, Bletchley Park. The home is close to the main line ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Sweyne Court
Hockley Road, Rayleigh SS6 8EB 
10 156 reviews
Excelcare Sweyne Court, Rayleigh, Essex
"My uncle moved into Sweyne Court recently when it became too hard to look after him at home The team at Sweyne have made the transition…"   Read all 156 reviews
  • from £1,400 / week
  • 43 Rooms
Location Type Care Home

Sweyne Court is purpose-built, located in scenic surroundings and specialises in dementia care. All provision is personalised to the individual and strengthened by a key worker ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare St Georges Court
Russell Street, Cambridge CB2 1HT 
9.9 99 reviews
Excelcare St Georges Court, Cambridge, Cambridgeshire
"I came to the home with a friend to visit our friend who moved in last year and who we used to go bingo with, I was surprised at how homely…"   Read all 99 reviews
  • from £1,350 / week
  • 76 Rooms
Location Type Care Home

St Georges Court is a 76 bedded care home providing person-centred care for adults aged 65+, including those living with Dementia and those with nursing needs. Situated just off of Hills Road, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Limetree Care Home
8 Limetree Close, Off Christchurch Road, Lambeth, London SW2 3EN 
Top 20 carehome award certificate
9.9 73 reviews
Excelcare Limetree Care Home, London, London
Top 20 carehome award certificate
"The management are extremely good at Limetree and the staff are very experienced. The level of care and professionalism shown is impressive…"   Read all 73 reviews
  • 92 Rooms
Location Type Care Home

Limetree Care Home provides person-centred dementia care in a spacious and homely environment. Jonathan and the team at Limetree, recognise the importance of ensuring that every resident receives ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Goldenley
11/13 Richmond Avenue, Benfleet SS7 5HE 
9.9 76 reviews
Excelcare Goldenley, Benfleet, Essex
"I have been very impressed by the level of care shown to my friend as she descended into dementia. All of the staff are of the highest…"   Read all 76 reviews
  • from £1,295 / week
  • 41 Rooms
Location Type Care Home

Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms. It is located nearby ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Park Avenue Care Home
69 Park Avenue, Bromley BR1 4EW 
9.9 97 reviews
Excelcare Park Avenue Care Home, Bromley, London
"The manager and staff were always warm, caring and welcoming. They have a lovely, warm relationships with residents. The nurses…"   Read all 97 reviews
  • from £1,847 / week
  • 51 Rooms
Location Type Care Home

Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care. Many residents are living ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Waterhall Care Home
Fern Grove, Bletchley, Milton Keynes MK2 3QH 
9.9 77 reviews
Excelcare Waterhall Care Home, Milton Keynes, Buckinghamshire
"I have nothing but praise for this care home and all the staff that look after my wife, Linda, in this home. I can leave her in this home…"   Read all 77 reviews
  • from £1,475 / week
  • 57 Rooms
Location Type Care Home

Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Longfield
Fambridge Close, Maldon CM9 6DJ 
9.9 82 reviews
Excelcare Longfield, Maldon, Essex
"Each visit to the home is a pleasure. It is truly a home! All staff are friendly and so supportive to all the people living at Longfield.…"   Read all 82 reviews
  • from £1,344 / week
  • 40 Rooms
Location Type Care Home

Longfield is a homely, comfortable single-storey care home in the pretty coastal town of Maldon, Essex. It specialises in caring for older people living with or without dementia. There is a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare St Fillans Care Home
St Fillan Road, Colchester CO4 0PT 
9.9 87 reviews
Excelcare St Fillans Care Home, Colchester, Essex
"This home really feels like a home. My mother is well known and genuinely loved. She is always clean and presentable. Even as she declines,…"   Read all 87 reviews
  • from £1,375 / week
  • 71 Rooms
Location Type Care Home

Nestled in a quiet residential area of St John’s, near Colchester in Essex, beautiful St Fillans Care Home provides a variety of long-term and respite care, including residential, residential ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Stanley Wilson Lodge
Four Acres, Saffron Walden CB11 3JE 
9.9 72 reviews
Excelcare Stanley Wilson Lodge, Saffron Walden, Essex
"I came to Stanley Wilson having suffered an awkward fall and fractured some ribs, so I was in pain. The staff were very kind and welcoming.…"   Read all 72 reviews
  • from £1,800 / week
  • 80 Rooms
Location Type Care Home

Stanley Wilson Lodge is a purpose-built 75 bedded home with en-suite facilities offering high-quality nursing, residential and dementia care. All services are built around each resident’s ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Excelcare Abbot Care Home
Partridge Road, Harlow CM18 6TD 
9.9 125 reviews
Excelcare Abbot Care Home, Harlow, Essex
"My mum is very happy at Abbot Care Home. She is enjoying the activities and loves to socialise. The staff are very friendly, helpful and…"   Read all 125 reviews
  • from £1,300 / week
  • 117 Rooms
Location Type Care Home

Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Sherrell House
414 Fencepiece Road, Chigwell IG7 5DP 
9.9 120 reviews
Excelcare Sherrell House, Chigwell, Essex
"At a recent 'bake off' competition at Sherrell House residents and tiheir families were invited to donate their contribution of a home made…"   Read all 120 reviews
  • from £1,400 / week
  • 92 Rooms
Location Type Care Home

Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs. The home has two specialist ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Brook House Care Home
45 Seymour Street, Cambridge CB1 3DJ 
9.8 75 reviews
Excelcare Brook House Care Home, Cambridge, Cambridgeshire
"We had to make the decision to put our Dad into Brooke House Care Home as our mum was taken very ill and was admitted to hospital and will…"   Read all 75 reviews
  • from £1,400 / week
  • 35 Rooms
Location Type Care Home

Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia. Situated close to Cambridge city centre, just off Mill Road, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Fitzwilliam House
Rooks Street, Cottenham, Cambridge CB24 8QZ 
9.8 101 reviews
Excelcare Fitzwilliam House, Cambridge, Cambridgeshire
"Fitzwilliam home is a lovely home for my mom , the residents are very well looked after by all the caring carers who give 100% to all…"   Read all 101 reviews
  • from £1,350 / week
  • 40 Rooms
Location Type Care Home

Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia. Situated in the village of Cottenham with access to a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Primrose Croft
Primrose Street, Victoria Street, Cambridge CB4 3EH 
9.8 78 reviews
Excelcare Primrose Croft, Cambridge, Cambridgeshire
"I recently visited a family friend at Primrose Croft and was genuinely impressed by the level of care provided. Everyone was warm and…"   Read all 78 reviews
  • from £1,364 / week
  • 38 Rooms
Location Type Care Home

Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia. The home is within walking distance of the River Cam and local ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Castlemead Court Care Home
Wolverton Road, Newport Pagnell MK16 8HW 
9.8 120 reviews
Excelcare Castlemead Court Care Home, Newport Pagnell, Buckinghamshire
"I cannot speak highly enough of Castlemead. All the staff are very welcoming, caring and friendly. Nothing is too much trouble. The…"   Read all 120 reviews
  • from £1,450 / week
  • 79 Rooms
Location Type Care Home

Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare The Willows Care Home
Heathercroft, Great Linford, Milton Keynes MK14 5EG 
9.8 148 reviews
Excelcare The Willows Care Home, Milton Keynes, Buckinghamshire
"Myself and my family are very pleased with the level of care our Mum has received in her 2 1/2 years as a resident. Home is very clean and…"   Read all 148 reviews
  • from £1,300 / week
  • 130 Rooms
Location Type Care Home

The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes. Set in spacious, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Windmill Lodge Care Home
115 Lyham Road, London SW2 5PY 
9.8 66 reviews
Excelcare Windmill Lodge Care Home, London, London
"Overall, I think the staff are amazing for what they have to do. Definitely could do with working less hours with what they have to see and…"   Read all 66 reviews
  • 93 Rooms
Location Type Care Home

Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Lime Court
Lime Avenue, Dovercourt, Harwich CO12 4DE 
9.8 96 reviews
Excelcare Lime Court, Harwich, Essex
"If you ever need the care of a loved one, and you live near Harwich, don't give a second thought about trusting Sue and her amazing team at…"   Read all 96 reviews
  • from £1,175 / week
  • 44 Rooms
Location Type Care Home

Lime Court is a 44-bed care home, including four double rooms, spread over two floors, with lift access and five separate themed lounges. The home specialises in dementia and care for elderly people, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Okeley Care Home
Corporation Road, Chelmsford CM1 2AR 
9.8 168 reviews
Excelcare Okeley Care Home, Chelmsford, Essex
"Dad has experienced many health issues since he moved in November 2025, and overall the care and empathy has been excellent. Recently…"   Read all 168 reviews
  • from £1,550 / week
  • 84 Rooms
Location Type Care Home

Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Glennfield Care Home
Money Bank, Wisbech PE13 2JF 
9.7 82 reviews
Excelcare Glennfield Care Home, Wisbech, Cambridgeshire
"My mum is now living within your care home. We know she is being looked after extremely well and that she is safe and well, like having…"   Read all 82 reviews
  • from £1,300 / week
  • 88 Rooms
Location Type Care Home

Located in a peaceful residential area, Glennfield is a purpose-built care home in the historic market town of Wisbech, near the royal estate of Sandringham in Norfolk. A dedicated and experienced ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Winifred Dell Care Home
Essex Way, Great Warley, Brentwood CM13 3AX 
9.7 151 reviews
Excelcare Winifred Dell Care Home, Brentwood, Essex
"From the moment he walked in, there was a positive, friendly atmosphere. My dad is comfortable and extremely well looked after. We are so…"   Read all 151 reviews
  • from £1,500 / week
  • 76 Rooms
Location Type Care Home

Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care. It encourages residents and visiting families and friends ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Excelcare Ashlyn Care Home
Vicarage Wood, Harlow CM20 3HD 
9.7 73 reviews
Excelcare Ashlyn Care Home, Harlow, Essex
"The staff have helped us so much from the first time we made contact, right the way through to getting Mum (in law) somewhere she can be…"   Read all 73 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care. It encourages residents and visiting families and friends to be ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Excelcare Aliwal Manor Care Home
Turners Lane, Whittlesey, Peterborough PE7 1EH 
9.7 75 reviews
Excelcare Aliwal Manor Care Home, Peterborough, Cambridgeshire
"My wife is suffering with dementia, heart trouble, bowel and bladder problems and the inability to walk. She is cared for by a kind, caring…"   Read all 75 reviews
  • from £1,150 / week
  • 32 Rooms
Location Type Care Home

Caring for 32 people, Aliwal Manor is a small, intimate care home with a big heart. They offer expert, personal care and support to people needing respite care and long-term residential care, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Excelcare Reviews (2986)

9.9

Excelcare has a Group Review Score of 9.9 (9.861) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Excelcare must have a Review Score.

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Review of

Excelcare St Georges Court

from J B (Friend of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend regularly in St George's court care home. They have been living there a few years now and seem to be happy and made new friends. there is always lots going on in the home, They hold a monthly coffee mornings where they invite the community and friends and family to join. They look
after my friend so well and also visitors like me.
Reply from Jayne Wardell, Home Manager at Excelcare St Georges CourtThank you so much for your kind and thoughtful review. We're truly delighted to hear that your friend is happy at St George's Court and has built meaningful friendships during their time with us-that means a great deal to our whole team.
It's wonderful to know that you enjoy visiting and feel welcomed as part of our extended community. Our monthly coffee mornings are something we're very proud of, so it's lovely to hear they've made a positive impression and help bring residents, families, and the local community together.
Thank you again for taking the time to share your experience-it really does mean a lot to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Excelcare Primrose Croft

from Ann J (Friend of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited a family friend at Primrose Croft and was genuinely impressed by the level of care provided. Everyone was warm and welcoming, engaging in conversations and activities as well as happy to answer any questions. It was wonderful to see how attentive and compassionate the team are!
Reply from Rachel Pardoe, Home Manager at Excelcare Primrose CroftThank you so much for your kind words. Were delighted to hear you had such a positive experience at Primrose Croft. Our team takes great pride in providing compassionate, attentive care, and your feedback means a lot to everyone. We truly appreciate you taking the time to share your experience!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Excelcare St Georges Court

from C N (Friend of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to the home with a friend to visit our friend who moved in last year and who we used to go bingo with, I was surprised at how homely and lovely it was, the manager Jayne popped by and said hello, she was lovely and our friend is so happy, they have an activity person, I think his name was Joe
who was great and who our friend complimented!! I was so happy to see our friend so well and happy!!
Reply from Jayne Wardell, Home Manager at Excelcare St Georges CourtThank you so much for taking the time to leave such a lovely review. We're delighted to hear how welcomed you felt when visiting and that the home left a homely and positive impression on you both.
It's wonderful to know your friend is so happy and settled with us - their wellbeing truly means everything to our team. Jayne will be especially pleased to hear your kind words, and we'll be sure to pass on your compliments and kind words to the Team.
Thank you again for your thoughtful feedback. Visits like yours mean a great deal to us, and we're always happy to welcome friends and loved ones into our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Excelcare Westport Care Home

from L R (Wife of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with excellent staff who are very caring and friendly.
Reply from Rajiv Mungur, Home Manager at Excelcare Westport Care HomeThank you for your lovely positive feedback. This will be shared with the Team member.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Excelcare Sherrell House

from Jan G (Sister of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a recent 'bake off' competition at Sherrell House residents and tiheir families were invited to donate their contribution of a home made cake. Staff arranged a garden party where we enjoyed the opportunity to dance with the
residents, singing and clapping to an amazing singer. The whole afternoon
was so much fun for everyone.
It was great to be part of this event. We support events when we can to support the staff as they do so much for everyone.
It was followed by sitting and chatting with residents and their families and tasting amazing cakes along with a cuppa.
My sister really enjoyed herself and chatted with families there. They asked her if she was happy at Sherrell House. She replied "I would recommend this place to anyone and the staff are so lovely" A compliment to Sherrell House indeed.
It's so reassuring my sister is safe and cared for to such a high standard.
Further more the staff create a family atmosphere and they include us to be part of it. Amazing!
Reply from Adele Petersen, Home Manager at Excelcare Sherrell HouseDear Jan,

We are so pleased to hear you sister is satisfied at Sherrell House!
Thank you so much for taking the time to share your experience and these kind words, which truly mean so much to all the team at Sherrell House!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Excelcare The Willows Care Home

from T A (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some staff are more engaged in care than others. Many staff are sat on devices for extended periods of time while others pick up the slack. Staff have failed to informed correct adult in our family of medical treatment and doctors visits. Communication from some staff is poor. The cleaning staff on
our unit are fab.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for taking the time to share your feedback with us. We value all comments as they help us reflect on and improve the care and service we provide.

We are sorry to hear that aspects of your experience did not meet your expectations. Resident engagement, clear communication, and ensuring appropriate family members are kept informed are extremely important to us. Your concerns have been taken seriously and will be reviewed with our team to reinforce our standards and improve communication processes.

We would also like to clarify that our team use electronic devices as part of our digital care planning system to record care and communicate important clinical information. We appreciate this may not always be obvious to visitors, and we are taking steps to ensure devices are more clearly labelled. However, technology should never detract from resident engagement.

Thank you for highlighting the hard work of our cleaning team - your kind words will be shared with the team.
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Review of

Excelcare The Willows Care Home

from R B (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good provision of care, cleaning very good, staff caring. Would like to see some staff sitting and interacting a bit more.
Mum doesn't have a big appetite anymore but they do try to offer different options. Mum prefers more traditional options.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your kind feedback. We're so pleased to hear that you're happy with the care, cleanliness and support provided by our team.

We appreciate your comments regarding interaction and mealtimes. Our team always aim to support residents in a way that respects their individual preferences and choices, while encouraging companionship and engagement wherever welcomed.

Thank you for taking the time to share your thoughts with us.
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Review of

Excelcare The Willows Care Home

from Sandra M (Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and contented here, the staff are lovely and very caring and look after me well.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for sharing such kind feedback. I'm so pleased to hear that you're happy; it is our absolute pleasure to take care of you.
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Review of

Excelcare Aliwal Manor Care Home

from J S (Niece of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good activities for the service users. Staff very friendly and helpful. Did find the bedroom very small. Need some modernization to rooms. The sitting room down the sides very small.
Reply from Lorna Brown, Sales and Marketing Business Partner at Excelcare Aliwal Manor Care HomeThank you for taking the time to share your feedback with us.

Were very pleased to hear that you found the activities enjoyable for our residents and that our team were friendly and helpful. Creating a warm, supportive, and engaging environment is extremely important to us, so we truly appreciate your kind comments.

We also acknowledge your observations regarding the size and layout of some areas within the home. We understand that everyones expectations and preferences are different, and feedback such as yours is valuable in helping us continue to review and enhance our environment and facilities wherever possible.

Thank you again for your review and for recognising the dedication of our team. We appreciate all feedback as part of our ongoing commitment to providing the best possible care and experience for our residents and their families.
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Review of

Excelcare The Willows Care Home

from Sarah F (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well looked after and is included in all the activities which she enjoys.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you so much for your kind words, I will ensure to let the team know. We're delighted she feels included and engaged, and we truly appreciate your feedback and support.
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Review of

Excelcare The Willows Care Home

from Patrick M (Son of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very pleased with the level of care our Mum has received in her 2 1/2 years as a resident.
Home is very clean and tidy and the staff are excellent, always happy to help.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your family have been pleased with the care your Mum has received over the past 2 years.

It means a great deal to us to know that you feel the home is clean and welcoming, and that our team's support and dedication have made a positive difference. Your comments will be shared with all of our team, who work hard to provide the highest standard of care every day.

Thank you again for your continued trust and support.
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Review of

Excelcare Lime Court

from Lee P (Son of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you ever need the care of a loved one, and you live near Harwich, don't give a second thought about trusting Sue and her amazing team at Lime Court to care for your dearest. My Mum was in their care for many years, and I have never had to worry about anything. The team are amazing, and there is no
boundary to their limits of care.


Lime Court,


Thank you for all that you've done for my Mum.

Reply from Suz Moore, Manager at Excelcare Lime CourtThank you so much for your incredibly kind and heartfelt review. Your words truly mean the world to me and the entire team at Lime Court.
It has been an absolute privilege to care for your mum over the years, and we are so pleased to hear that you always felt reassured and supported throughout her time with us. Providing compassionate, person-centred care and creating a true sense of family for the people that live at Lime Court and their loved ones is at the heart of everything we do.
Your recognition of the teams dedication, kindness and commitment is greatly appreciated, and we will ensure your lovely comments are shared with everyone at the home.
Thank you again for placing your trust in us and for taking the time to share your experience.
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Review of

Excelcare Sweyne Court

from C C (Niece of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved into Sweyne Court recently when it became too hard to look after him at home
The team at Sweyne have made the transition so much easier, they are kind and caring. Thank you all for looking after him so well.
Reply from Ryan Sivertsen, Home Manager at Excelcare Sweyne CourtThank you for your kind words, we are glad that you feel the transition was easy for your uncle and yourselves.
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Review of

Excelcare Sweyne Court

from Gillian H (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is so well cared for and the home is very 'homely' and it always feels as though you are visiting extended family, as well as my mum. We feel we made a good choice.
Reply from Ryan Sivertsen, Home Manager at Excelcare Sweyne CourtThank you for your kind words. We are so glad that you feel Mum is so well cared for and feel that you made the right choice with Sweyne Court.
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Review of

Excelcare Limetree Care Home

from P J (Son of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good place for my dad. People are very caring and helpful.
Reply from Philip Mathew, Home Manager at Excelcare Limetree Care HomeThank you for your kind words for Limetree Care Home. Its lovely to hear that your dad has been well supported with us.
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Review of

Excelcare Hunters Down Care Home

from A H (Respite Resident) assisted by family/friend published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect atmosphere and very friendly staff. Immaculately clean and well presented. Excellent and caring staff. Perfect home from home.
Reply from Anca Markley, Home Manager at Excelcare Hunters Down Care HomeThank you so much for your kind and thoughtful review. We are delighted to hear that you found the atmosphere welcoming and the home clean and well presented. Your lovely words about our caring and friendly team mean a great deal to us, as creating a true "home from home" for everyone is at the heart of what we do. Thank you for taking the time to share your experience.
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Review of

Excelcare Longfield

from G R (Friend of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each visit to the home is a pleasure. It is truly a home!
All staff are friendly and so supportive to all the people living at Longfield. The home is full of laughter. Everyone works together to ensure all have a fulfilled life. Nothing is too much trouble.
Reply from Gina Copsey, Manager at Excelcare LongfieldThank you for your kind words. We do enjoy laughing and having fun whilst we work. I am pleased you enjoy your visits.
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Review of

Excelcare Longfield

from C C (Friend of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All residents appear well cared for, with amazing staff who care for residents needs. The home always smells fresh and well aired, carpets and chairs clean! The chefs cooked excellent food, always looking appetising. The home provides continuing daily entertainment and trips out. The gardens always
are well looked after.
Reply from Gina Copsey, Manager at Excelcare LongfieldThank you for your review, we are very happy that you find our home to be clean, comfortable, and enjoyable to visit.
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Review of

Excelcare Brook House Care Home

from W M (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to make the decision to put our Dad into Brooke House Care Home as our mum was taken very ill and was admitted to hospital and will be there for the next few months due to a major operation. The support the help and the kindness of all the staff at Brooke House Care Home has been wonderful at
such a hard time with our mum in hospital, we had to make decisions that really my mum would've liked to have made regarding my dad going into a care home. Every visit we make he's smiling happy and his settled so quickly which is a great comfort to us all. Marie and fatima and all the staff have been fantastic with feedback and constant updates. We can't thank you at Brooke House Care Home enough for all your support and love that you're giving my dad and us as a family. Thank you all so much .
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care Homehank you so much for your kind review and for trusting Brook House Care Home with your Fathers care. We're so pleased to hear he has settled well and that seeing him happy brings you comfort. Your lovely words will be shared with whole team, who are dedicated to supporting both our residents and their families. Thank You
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Review of

Excelcare Primrose Croft

from Jane S (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Primrose Croft at the end of January 2026. It was heartbreaking to see how unwell she looked, how she was struggling with everything day-to-day. We had tried putting in place meals on wheels and various other aids to try to help but nothing was taking away the look of fear on her
face when she had been alone. We tried with her staying with us but it just wasn't helping her. We didn't know what we were doing and couldn't find any help with questions. Today I have just visited her in Primrose Croft and the change in her is unbelievable. You looks younger, her face looks rosier and she looks like my mum again. She is singing as she walks around. I honestly cannot praise the staff enough for what they are doing for her. They are always smiling and know everyone's name. It's things like this that make the residents feel seen and heard. The staff are this homes biggest asset. They are always happy to help with any questions you have and are kind, amazing people.
Reply from Rachel Pardoe, Home Manager at Excelcare Primrose CroftThank you so much for your kind words. It means a lot to us to hear how well your mum is doing and to know shes feeling happier and more like herself again.

Were grateful you trusted us with her care, and your feedback will mean so much to the whole team.
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Awards / Recognitions (7)

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Frequently Asked Questions about Excelcare

Costs for care homes owned by Excelcare

Average costs per week for care homes owned by Excelcare by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Excelcare, based on 28 out of 30 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,427
Residential Dementia Care £1,462
Nursing Care £1,770
Nursing Dementia Care £1,806
All Care Types £1,425
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Excelcare own?

Excelcare own 30 Care Homes.

Which Excelcare Care Homes have the highest review score?

Excelcare Westport Care Home, Excelcare Etheldred House & Excelcare Hunters Down Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare to verify any information. View our terms and conditions. Excelcare has a Platinum Service – more info.