Primrose Street, Victoria Street, Cambridge CB4 3EH
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.
The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day.
Primrose Croft is divided into 2 units over two floors. All rooms are single occupancy, with 10 rooms having en-suite facilities.
Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home.
The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.
Primrose Croft provides:
• A high standard of care and support 24 hours a day
• A high standard of housekeeping including a laundry service
• Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
• A warm welcoming environment with a ‘home from home’ atmosphere
• Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Primrose Croft and their families
• Enclosed, landscaped gardens with wheelchair access
• Long term and respite care provided (respite care – privately or local authority funded for a period of 2 weeks or longer if required)
Group: Excelcare Holdings
Person in charge: Ruby Davis (Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 38
Rooms with ensuite WC: 10
Facilities & Services: Own GP if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette
Latest Care Quality Commission* Report on Primrose Croft: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 3.7 (maximum of 10) for Primrose Croft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Primrose Croft in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.7 for Primrose Croft is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 10 Ratings = 3.7
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Primrose Croft is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 0 Reviews ÷ 7.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Primrose Croft has a Review Score of 3.7 (3.700) from 1 Reviews
Review submitted from a Website Submission by Jill H (Daughter of Resident) on Monday 5 March 2018. Relates to February 2018.
Excellent staff, care and service but a refurbishment and update is desperately needed. Décor is very dated and the individual rooms could do with en suites.
How likely would you be to recommend Primrose Croft? Neither Unlikely or Likely
Job Title: Home Manager
Ruby has worked at Primrose Croft Care Centre for over 20 years and transferred to Excelcare in 2001. Ruby became the Home Manager in 2004. Ruby has a Registered Manager’s Award which was achieved in 2006.
Job Title: Deputy Manager
Emma has worked in care since 2000 and started at Primrose Croft Care Centre in 2003 as a Senior Care Assistant. Emma was promoted to Deputy Manager in 2004.
Emma has achieved her NVQ level 3.
Emma is responsible for the running of the home in the absence of the Home Manager
There are currently no Care Home Idol entrants who have performed at Primrose Croft