Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.
The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day....
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.
The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day.
Primrose Croft is divided into 2 units over two floors. All rooms are single occupancy, with 10 rooms having en-suite facilities.
Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home.
The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.
Primrose Croft provides:
• A high standard of care and support 24 hours a day
• A high standard of housekeeping including a laundry service
• Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
• A warm welcoming environment with a ‘home from home’ atmosphere
• Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Primrose Croft and their families
• Enclosed, landscaped gardens with wheelchair access
• Long term and respite care provided (respite care – privately or local authority funded for a period of 2 weeks or longer if required)
Contact Excelcare Primrose Croft to confirm what's included and get a personalised quote:
Fees shown are starting rates and may vary depending on individual care needs.
The price(s) shown are provided by the care home. Contact Excelcare Primrose Croft for full pricing details and T&Cs.
Excelcare Primrose Croft has a Review Score of 9.9 (9.850) out of 10, based on 34 reviews in the last 2 years.
Over all time Excelcare Primrose Croft has 84 reviews.
I recently visited my friend at Primrose Croft and had a very positive experience. The home was clean and welcoming, and the staff were friendly and caring. My friend looked happy and well cared for. Thank you to all the staff for the lovely care you provide.
I recently visited my friend at Primrose Croft and had a very positive experience. The home was clean and welcoming, and the staff were friendly and caring. My friend looked happy and well cared for. Thank you to all the staff for the lovely care you provide.
We are delighted to hear that you found the home clean, welcoming, and that our team made such a positive impression. It means a great deal to us to know that your friend appeared happy, comfortable, and...
Thank you for taking the time to share your feedback following your visit to Primrose Croft.Thank you again for your lovely review and for your support of Primrose Croft.
Dear Team at Primrose Croft Cambridge, Thank you from the bottom of our hearts for the incredible care you gave to my mother, Ann. Caring for someone with dementia requires an immense amount of patience, empathy, and heart. Every single day, your staff showed up with smiles, warmth, and...
Dear Team at Primrose Croft Cambridge, Thank you from the bottom of our hearts for the incredible care you gave to my mother, Ann. Caring for someone with dementia requires an immense amount of patience, empathy, and heart. Every single day, your staff showed up with smiles, warmth, and unparalleled dedication. Knowing she was safe, respected, and surrounded by people who truly cared meant everything to our family. You are all absolute heroes, and we are eternally grateful for everything you did for Mom. With love and gratitude,
Thank you so much for your kind and heartfelt words. It was a privilege to care for Ann, and we're so pleased we could provide comfort and support to both her and your family. Your lovely feedback means so much to our team, and we truly appreciate you taking the time to share it.
It was nice to see my mum looking well and being happy. She seemed very well cared for and the staff were all very friendly. I was able to visit over the lunchtime so got to share a meal with wand then the staff assisted her and the other residents to the courtyard for a relaxing afternoon.
It was nice to see my mum looking well and being happy. She seemed very well cared for and the staff were all very friendly. I was able to visit over the lunchtime so got to share a meal with wand then the staff assisted her and the other residents to the courtyard for a relaxing afternoon.
Thank you for your lovely review, Nick. We're pleased to hear your mum was happy and well cared for, and that you enjoyed spending time together during your visit.
I have been extremely impressed by the quality of care received by my parents. The staff are always courteous, helpful, professional. I'm always impressed by how clean and tidy the care home is kept. It is very well managed and there is a wonderfully warm atmosphere.
I have been extremely impressed by the quality of care received by my parents. The staff are always courteous, helpful, professional. I'm always impressed by how clean and tidy the care home is kept. It is very well managed and there is a wonderfully warm atmosphere.
Thank you, Mark, for taking the time to share such a wonderful review of Primrose Croft.
We are delighted to hear that you have been so impressed with the quality of care your parents receive. It is particularly pleasing to know that our team's courteous, professional, and helpful approach has...
Thank you, Mark, for taking the time to share such a wonderful review of Primrose Croft.
We are delighted to hear that you have been so impressed with the quality of care your parents receive. It is particularly pleasing to know that our team's courteous, professional, and helpful approach has made a positive difference to your family's experience. Your comments about the cleanliness of the home, the warm atmosphere, and the overall management are greatly appreciated and will be shared with the whole team.
Providing a safe, comfortable, and welcoming environment where residents can thrive is at the heart of everything we do, and it is rewarding to know this is reflected in your experience. Thank you for your trust and support, and for recognising the dedication and hard work of our staff.
I did a lot of research into care homes around Cambridge before placing both my parents here; and I have to say that all of my hopes for the quality of care that they would receive at Primrose Croft Care Home have been fulfilled. Primrose is a remarkable place, full of genuinely caring and well...
I did a lot of research into care homes around Cambridge before placing both my parents here; and I have to say that all of my hopes for the quality of care that they would receive at Primrose Croft Care Home have been fulfilled. Primrose is a remarkable place, full of genuinely caring and well trained staff at all levels, who consistently go the extra mile not only in looking after the personal and medical needs of my parents (one of whom has dementia, the other having leg problems and mobility issues), but in also developing a proper relationship with them both, that is authentic, human... and humane. On admin and managerial levels too, the home is very well run, which makes life much easier for me as the middle-aged child of elderly parents, with my own family to look after! My parents' rooms are excellent, the activities in the social areas imaginative (art and exercise classes, pet therapy, beach trips), and the patio and lawn have been indispensable this summer of course. Bravo
Thank you for your wonderful review. We are delighted that both your parents have settled so well at Primrose Croft and that the care and support provided by our team has met your expectations. Your kind words about our staff, activities and home environment mean a great deal to us. We will be sure to share your feedback with the team. Thank you for your trust and support
We had constant updates when...
Very happy to recommend this establishment.
Thank you so much for your lovely review. It was a privilege to care for your father. Thank you for trusting us with your father's care and for your kind recommendation.
My mother in law has settled very well in the home, the quality of the staff is excellent, nothing is too much trouble, someone is on hand all the time to reassure and put her mind at rest. The activities are great and very inclusive giving support so everyone can take part, it really feels like a...
My mother in law has settled very well in the home, the quality of the staff is excellent, nothing is too much trouble, someone is on hand all the time to reassure and put her mind at rest. The activities are great and very inclusive giving support so everyone can take part, it really feels like a family atmosphere, I cannot express how professional and good the staff are, always going the extra mile to make this home truly a home and everyone including family and visitors welcome.
Thank you so much for your lovely review. We are delighted to hear your mother-in-law has settled in so well and feels happy and supported. Your kind words about our team mean a great deal, and we're so pleased the warm, family atmosphere has made such a positive difference. Thank you for your trust and support.
I recently visited a family friend at Primrose Croft and was genuinely impressed by the level of care provided. Everyone was warm and welcoming, engaging in conversations and activities as well as happy to answer any questions. It was wonderful to see how attentive and compassionate the team are!
I recently visited a family friend at Primrose Croft and was genuinely impressed by the level of care provided. Everyone was warm and welcoming, engaging in conversations and activities as well as happy to answer any questions. It was wonderful to see how attentive and compassionate the team are!
Thank you so much for your kind words. Were delighted to hear you had such a positive experience at Primrose Croft. Our team takes great pride in providing compassionate, attentive care, and your feedback means a lot to everyone. We truly appreciate you taking the time to share your experience!
My mother moved into Primrose Croft at the end of January 2026. It was heartbreaking to see how unwell she looked, how she was struggling with everything day-to-day. We had tried putting in place meals on wheels and various other aids to try to help but nothing was taking away the look of fear on...
My mother moved into Primrose Croft at the end of January 2026. It was heartbreaking to see how unwell she looked, how she was struggling with everything day-to-day. We had tried putting in place meals on wheels and various other aids to try to help but nothing was taking away the look of fear on her face when she had been alone. We tried with her staying with us but it just wasn't helping her. We didn't know what we were doing and couldn't find any help with questions. Today I have just visited her in Primrose Croft and the change in her is unbelievable. You looks younger, her face looks rosier and she looks like my mum again. She is singing as she walks around. I honestly cannot praise the staff enough for what they are doing for her. They are always smiling and know everyone's name. It's things like this that make the residents feel seen and heard. The staff are this homes biggest asset. They are always happy to help with any questions you have and are kind, amazing people.
Thank you so much for your kind words. It means a lot to us to hear how well your mum is doing and to know shes feeling happier and more like herself again.
Were grateful you trusted us with her care, and your feedback will mean so much to the whole team.
The staff are so friendly and kind. Always smiling and warm to residents and visitors. Also each other. Mum looks so well and happy, she is well fed and the food is a nice variation of food. The home is warm and clean.
The staff are so friendly and kind. Always smiling and warm to residents and visitors. Also each other. Mum looks so well and happy, she is well fed and the food is a nice variation of food. The home is warm and clean.
Thank you for your lovely feedback. Were so pleased to hear your mum is happy and well cared for, and that our team and home environment made such a positive impression.
Lovely atmosphere put my mind at rest for the care of my Grandmother Jean
Lovely atmosphere put my mind at rest for the care of my Grandmother Jean
Thank you for your kind words. We're so glad you felt at ease and enjoyed the atmosphere. Your feedback means a lot to us.
Very happy with the care received by my mother so far (resident 3 months).
Very happy with the care received by my mother so far (resident 3 months).
Thank you so much for your lovely review. We're truly grateful for your kind words
To my relief and delight, our mother settled in very quickly. From the start she sang the praises of the very friendly staff. All the employees I have met so far are so pleasant and helpful! Looking after old people cannot be a fun job, but there is always happiness in the air at Primrose...
Now all you need is to oil that squeaky front gate...
Your comments about our staff mean a great deal, they work hard to create a warm and happy environment, so it's wonderful to know that's been...
Thank you so much for your kind and thoughtful review. We're delighted to hear that your mother has settled in so quickly and is enjoying her time with us.Thank you again for your support.,
I am always very happy to visit my father and am always welcomed with a smile. The staff are...
I am always very happy to visit my father and am always welcomed with a smile. The staff are listeners.
Thank you so much for your kind and thoughtful review. It truly means a great deal to us to hear that your father feels happy and well cared for.
Your comments about our staff being attentive listeners and making each resident feel special are incredibly encouraging, and we will be sure to share...
Thank you so much for your kind and thoughtful review. It truly means a great deal to us to hear that your father feels happy and well cared for.
Your comments about our staff being attentive listeners and making each resident feel special are incredibly encouraging, and we will be sure to share your feedback with the team.
It's always a pleasure to welcome you when you visit, and we're grateful for the trust you place in us to care for your father.
I have never seen my mum look so well. She is happy, calm, and settled. The care she receives is kind and respectful, and knowing she is well looked after gives our family real peace of mind. Thanks to all the staff
I have never seen my mum look so well. She is happy, calm, and settled. The care she receives is kind and respectful, and knowing she is well looked after gives our family real peace of mind. Thanks to all the staff
Thank you for your kind words. I will make sure to pass this on to the team.
If...
If Dad needs anything they will let me know so I can get what he needs and take it.
Thank you for your kind feedback. Were so pleased to hear that you feel Primrose Croft is like a family and that our team supports both your dad and your family well. Keeping you informed and ensuring your dad receives the best possible care is very important to us. Your comments mean a great deal to the whole team.
Primrose croft is a wonderfully family home. Very caring and friendly staff. Who take excellent care of my dad. Management are always around and approachable. We couldn't wish for a better home. Highly recommend
Primrose croft is a wonderfully family home. Very caring and friendly staff. Who take excellent care of my dad. Management are always around and approachable. We couldn't wish for a better home. Highly recommend
Thank you so much for your wonderful feedback. Were truly delighted to hear that your dad feels at home at Primrose Croft and that our teams care and friendliness make a positive difference. Our staff and management take great pride in creating a supportive, family-focused environment, and your kind words mean a great deal to us. Thank you for your recommendation its greatly appreciated.
Primrose Croft is a lovely home, very warm and welcoming. The staff are always friendly and caring. Everyone always looks happy and content, loving seeing all the activities via their social media. Couldn't wish for a better home.
Primrose Croft is a lovely home, very warm and welcoming. The staff are always friendly and caring. Everyone always looks happy and content, loving seeing all the activities via their social media. Couldn't wish for a better home.
Thank you so much for your kind words! We're delighted to hear that you find Primrose Croft so warm and welcoming. Our team takes great pride in creating a happy, caring environment for everyone, and it means so much to know that it shines through.
My nan has been living at Primrose and I honestly couldn't be happier with the care she receives. The staff are so kind, patient, and genuinely care for her as if she were their own family. Every time I visit, she looks well looked after, comfortable, and happy. The home itself feels warm and...
My nan has been living at Primrose and I honestly couldn't be happier with the care she receives. The staff are so kind, patient, and genuinely care for her as if she were their own family. Every time I visit, she looks well looked after, comfortable, and happy. The home itself feels warm and welcoming, and it gives me such peace of mind knowing she's in such safe, loving hands. We are so grateful to everyone there for the amazing support and care they give every single day.
Thank you so much for your lovely review. We're truly grateful for your kind words and so glad your nan feels happy and cared for at Primrose. Its a privilege to support her every day.
The staff at Primrose Croft look after my father very well. It's nice to know he's in safe, secure hands. Well done all.
The staff at Primrose Croft look after my father very well. It's nice to know he's in safe, secure hands. Well done all.
Dear Kevin,Thank you so much for your kind words and for taking the time to leave this lovely review. We're delighted to hear that you feel your father is safe and well cared for at Primrose Croft - that's exactly what we strive for every day.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
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Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.
Rachel...
Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.
Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.
Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare...
Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.
The care home lists weekly fees per person from £1,350 for residential care (respite from £1,350) and from £1,350 for residential dementia care (respite from £1,350). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority.
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
There are 38 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Primrose Croft to verify any information. View our terms and conditions. Excelcare Primrose Croft has an Enhanced Service -what an Enhanced Service includes.
