






Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.
The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day....
Care Provided by Excelcare Primrose Croft
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Primrose Croft for full pricing details and T&Cs.
Contact Excelcare Primrose Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Rachel Pardoe(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (38)
- Single Rooms with ensuite Wet Room (10)
Excelcare Primrose Croft Reviews (81)
Excelcare Primrose Croft has a Review Score of 9.8 (9.826) out of 10, based on 32 reviews in the last 2 years.
Over all time Excelcare Primrose Croft has 81 reviews.
I did a lot of research into care homes around Cambridge before placing both my parents here; and I have to say that all of my hopes for the quality of care that they would receive at Primrose Croft Care Home have been fulfilled. Primrose is a remarkable place, full of genuinely caring and well trained staff at all levels, who consistently go the extra mile not only in looking after the personal and medical needs of my parents (one of whom has dementia, the other having leg problems and mobility issues), but in also developing a proper relationship with them both, that is authentic, human... and humane. On admin and managerial levels too, the home is very well run, which makes life much easier for me as the middle-aged child of elderly parents, with my own family to look after! My parents' rooms are excellent, the activities in the social areas imaginative (art and exercise classes, pet therapy, beach trips), and the patio and lawn have been indispensable this summer of course. Bravo
Thank you for your wonderful review. We are delighted that both your parents have settled so well at Primrose Croft and that the care and support provided by our team has met your expectations. Your kind words about our staff, activities and home environment mean a great deal to us. We will be sure to share your feedback with the team. Thank you for your trust and support
and professionalism they all showed my Father, my wife and myself for 5 months was truly outstanding. Nothing is too much trouble and they always greeted us when visiting.
We had constant updates when needed and kept us informed of Dad's health and happiness, which was extremely reassuring when we lived a fair distance from the home. We could not have been more happy or at ease knowing Dad was being looked after around the clock by caring staff.
Very happy to recommend this establishment.
Thank you so much for your lovely review. It was a privilege to care for your father. Thank you for trusting us with your father's care and for your kind recommendation.
My mother in law has settled very well in the home, the quality of the staff is excellent, nothing is too much trouble, someone is on hand all the time to reassure and put her mind at rest. The activities are great and very inclusive giving support so everyone can take part, it really feels like a family atmosphere, I cannot express how professional and good the staff are, always going the extra mile to make this home truly a home and everyone including family and visitors welcome.
Thank you so much for your lovely review. We are delighted to hear your mother-in-law has settled in so well and feels happy and supported. Your kind words about our team mean a great deal, and we're so pleased the warm, family atmosphere has made such a positive difference. Thank you for your trust and support.
I recently visited a family friend at Primrose Croft and was genuinely impressed by the level of care provided. Everyone was warm and welcoming, engaging in conversations and activities as well as happy to answer any questions. It was wonderful to see how attentive and compassionate the team are!
Thank you so much for your kind words. Were delighted to hear you had such a positive experience at Primrose Croft. Our team takes great pride in providing compassionate, attentive care, and your feedback means a lot to everyone. We truly appreciate you taking the time to share your experience!
My mother moved into Primrose Croft at the end of January 2026. It was heartbreaking to see how unwell she looked, how she was struggling with everything day-to-day. We had tried putting in place meals on wheels and various other aids to try to help but nothing was taking away the look of fear on her face when she had been alone. We tried with her staying with us but it just wasn't helping her. We didn't know what we were doing and couldn't find any help with questions. Today I have just visited her in Primrose Croft and the change in her is unbelievable. You looks younger, her face looks rosier and she looks like my mum again. She is singing as she walks around. I honestly cannot praise the staff enough for what they are doing for her. They are always smiling and know everyone's name. It's things like this that make the residents feel seen and heard. The staff are this homes biggest asset. They are always happy to help with any questions you have and are kind, amazing people.
Thank you so much for your kind words. It means a lot to us to hear how well your mum is doing and to know shes feeling happier and more like herself again.
Were grateful you trusted us with her care, and your feedback will mean so much to the whole team.
The staff are so friendly and kind. Always smiling and warm to residents and visitors. Also each other. Mum looks so well and happy, she is well fed and the food is a nice variation of food. The home is warm and clean.
Thank you for your lovely feedback. Were so pleased to hear your mum is happy and well cared for, and that our team and home environment made such a positive impression.
Lovely atmosphere put my mind at rest for the care of my Grandmother Jean
Thank you for your kind words. We're so glad you felt at ease and enjoyed the atmosphere. Your feedback means a lot to us.
Very happy with the care received by my mother so far (resident 3 months).
Thank you so much for your lovely review. We're truly grateful for your kind words
In addition, when we have asked for a picture to be hung or an appliance mended, it has always happened fast. So: top marks so far!
Now all you need is to oil that squeaky front gate...
Your comments about our staff mean a great deal, they work hard to create a warm and happy environment, so it's wonderful to know that's been...
I am always very happy to visit my father and am always welcomed with a smile. The staff are listeners.
Thank you so much for your kind and thoughtful review. It truly means a great deal to us to hear that your father feels happy and well cared for.
Your comments about our staff being attentive listeners and making each resident feel special are incredibly encouraging, and we will be sure to share...
I have never seen my mum look so well. She is happy, calm, and settled. The care she receives is kind and respectful, and knowing she is well looked after gives our family real peace of mind. Thanks to all the staff
Thank you for your kind words. I will make sure to pass this on to the team.
If Dad needs anything they will let me know so I can get what he needs and take it.
Thank you for your kind feedback. Were so pleased to hear that you feel Primrose Croft is like a family and that our team supports both your dad and your family well. Keeping you informed and ensuring your dad receives the best possible care is very important to us. Your comments mean a great deal to the whole team.
Primrose croft is a wonderfully family home. Very caring and friendly staff. Who take excellent care of my dad. Management are always around and approachable. We couldn't wish for a better home. Highly recommend
Thank you so much for your wonderful feedback. Were truly delighted to hear that your dad feels at home at Primrose Croft and that our teams care and friendliness make a positive difference. Our staff and management take great pride in creating a supportive, family-focused environment, and your kind words mean a great deal to us. Thank you for your recommendation its greatly appreciated.
Primrose Croft is a lovely home, very warm and welcoming. The staff are always friendly and caring. Everyone always looks happy and content, loving seeing all the activities via their social media. Couldn't wish for a better home.
Thank you so much for your kind words! We're delighted to hear that you find Primrose Croft so warm and welcoming. Our team takes great pride in creating a happy, caring environment for everyone, and it means so much to know that it shines through.
My nan has been living at Primrose and I honestly couldn't be happier with the care she receives. The staff are so kind, patient, and genuinely care for her as if she were their own family. Every time I visit, she looks well looked after, comfortable, and happy. The home itself feels warm and welcoming, and it gives me such peace of mind knowing she's in such safe, loving hands. We are so grateful to everyone there for the amazing support and care they give every single day.
Thank you so much for your lovely review. We're truly grateful for your kind words and so glad your nan feels happy and cared for at Primrose. Its a privilege to support her every day.
The staff at Primrose Croft look after my father very well. It's nice to know he's in safe, secure hands. Well done all.
Dear Kevin,Thank you so much for your kind words and for taking the time to leave this lovely review. We're delighted to hear that you feel your father is safe and well cared for at Primrose Croft - that's exactly what we strive for every day.
Very caring and also they always have time to address any problems. Laundry can be a bit of a problem. But not a huge one. I feel that they (all the staff) have my mums best interests at heart.
Thank you for your kind words. We're so glad you feel supported and that your mums best interests are being looked after. We appreciate your feedback on the laundry and will work on improving it. Thanks again for your trust!
Staff are very friendly and well trained. They know my mother in law very well including her likes and dislikes. The number of staff feels appropriate. I appreciate how well my mother in law is treated even in difficult situations.
We're really pleased to hear that you feel confident in the care your mother-in-law receives. It's so important to us that each resident is known and understood as an individual, so your comments about our team recognising her likes and dislikes mean a lot. We're also glad you feel the staffing...
I am very happy with the care my father in law receives. All the staff are very helpful and very nice. Always explains everything we need to know.
Were truly grateful to hear that youre happy with the care your father-in-law receives. Our team works hard to ensure every resident and their family feels supported, informed, and valued, so your feedback means a great deal to us. Well be sure to share your comments with the stafftheyll be delighted to know their efforts are appreciated.
My mum went into Primrose Croft in March. We were all made welcome and my mum was made to feel safe and included straight away. The staff were so kind, helping my mum to settle in. She was included straight away to all that was on offer at the home. It's a very happy place and all staff are so friendly. The home has provided us all with peace of mind knowing my mum has 24 hour care with people that truelly do all they can to keep her safe and happy.
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 17 Feb 2026
Frank Sinatra and Googlebox keep happy couple smiling after 74 years together Love, companionship and kindness are at the heart of everything we do across the Excelcare family. We understand...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
There are no upcoming events for Excelcare Primrose Croft.
Meet the Team (2)

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.
Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.

Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.
Frequently Asked Questions about Excelcare Primrose Croft
What types of Care is Excelcare Primrose Croft registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Primrose Croft have?
There are 38 Single Rooms.
What are the Facilities & Services at Excelcare Primrose Croft?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Primrose Croft to the centre of Cambridge?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Primrose Croft to verify any information. View our terms and conditions. Excelcare Primrose Croft has an Enhanced Service -more info.