Primrose Croft

Primrose Street, Victoria Street, Cambridge CB4 3EH
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9.8 67 Reviews
  • Primrose Croft, Cambridge
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day.

Primrose Croft is divided into 2 units over two floors. All rooms are single occupancy, with 10 rooms having en-suite facilities.

Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Primrose Croft provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Primrose Croft and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care provided (respite care – privately or local authority funded for a period of 2 weeks or longer if required)
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1280
  • Self-Funded Residential Dementia Care: from £1280
  • RESPITE Self-Funded Residential Care: from £1280
  • RESPITE Self-Funded Residential Dementia Care: from £1280

These prices are only a guideline, please contact Primrose Croft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Pardoe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (10)

Primrose Croft Reviews (67)

9.8

Primrose Croft has a Review Score of 9.8 (9.792) out of 10, based on 22 reviews in the last 2 years.
Over all time Primrose Croft has 67 reviews.

Overall Experience
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Reviewer Connection to Primrose Croft
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Total of 67, showing 1-20
Review from Kevin N (Son of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Primrose Croft look after my father very well. It's nice to know he's in safe, secure hands. Well done all.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Dear Kevin,Thank you so much for your kind words and for taking the time to leave this lovely review. We're delighted to hear that you feel your father is safe and well cared for at Primrose Croft - that's exactly what we strive for every day.

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Review from A C (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and also they always have time to address any problems. Laundry can be a bit of a problem. But not a huge one. I feel that they (all the staff) have my mums best interests at heart.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for your kind words. We're so glad you feel supported and that your mums best interests are being looked after. We appreciate your feedback on the laundry and will work on improving it. Thanks again for your trust!

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Review from A H (Daughter-in-law of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and well trained. They know my mother in law very well including her likes and dislikes. The number of staff feels appropriate. I appreciate how well my mother in law is treated even in difficult situations.
Reply from Lorna Brown, Sales & Marketing Business Partner at Primrose Croft

We're really pleased to hear that you feel confident in the care your mother-in-law receives. It's so important to us that each resident is known and understood as an individual, so your comments about our team recognising her likes and dislikes mean a lot. We're also glad you feel the staffing levels are right and that she is treated with dignity and compassion, even during more challenging moments.We'll make sure your kind words are shared with the team-they'll be truly encouraged by them.

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Review from Angela B (Daughter-in-law of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my father in law receives. All the staff are very helpful and very nice. Always explains everything we need to know.
Reply from Lorna Brown, Sales & Marketing Business Partner at Primrose Croft

Were truly grateful to hear that youre happy with the care your father-in-law receives. Our team works hard to ensure every resident and their family feels supported, informed, and valued, so your feedback means a great deal to us. Well be sure to share your comments with the stafftheyll be delighted to know their efforts are appreciated.

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Review from Jackie B (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Primrose Croft in March. We were all made welcome and my mum was made to feel safe and included straight away. The staff were so kind, helping my mum to settle in. She was included straight away to all that was on offer at the home. It's a very happy place and all staff are so friendly.
The home has provided us all with peace of mind knowing my mum has 24 hour care with people that truelly do all they can to keep her safe and happy.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Review from Kelvin G (Son of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into the care home in February 2025 since then he has had a few falls as he wanders at night time and forgets to take his inhaler. But the care he gets has been excellent and if anything happens to him they are straight on the phone and inform me. The home and staff are always very helpful.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Review from J W (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for looking after my mum. Everyone is very kind and she is lucky to have a pretty room overlooking the garden, it seems very peaceful whevever I visit and the staff are kind and gentle. Mum enjoyed having her fingernails painted- that was a nice treat!
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Review from P G (Son of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff I have spoke to are kind and helpful. They are doing a wonderful job caring for my mum.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Review from Paul N (Son of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and welcoming always cheerly.
They keep the guys going with things to do on a daily basis and keep us up to date with medicine changes, also you feel they also listen to you, so you can visit when you won't very home team.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Review from J N (Friend of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service users are well cared for and their needs are generally well matched.
They have plenty of opportunities for getting together.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Review from S W (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff who are always willing to help. Always giving me updates on my mum's health by phone and in person. Location of the home is peaceful. The care home is now the place that mum feels safe.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Review from Z W (Granddaughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We trust Primrose Croft to look after our grandparents. They provide great care and entertainment for them.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Review from M T (Wife of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and satisfied with the care my husband receives. All the staff are friendly, reassuring, happy and helpful. Aways discussing any issues and his needs.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your wonderful 5-star review. We're truly grateful that you took the time to share your experience. It means a great deal to our entire team to know that the care and support we provide are making a positive difference.We're committed to creating a warm, safe, and supportive environment for all our residents, and it's lovely to hear that this is being reflected in your experience. Your kind words are a great encouragement to our staff, who work hard every day to provide the best possible care.

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Review from M P (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum came to primrose Croft in jan / feb 25 , after breaking her hip an reaching ripe age of 90 " well we can say we would highly Recommend this home the staff the management food Outstanding we have peace of mind that mums happy an very safe , there's lots of day time Activities most days an would
like to thank all the lovely staff for there true care 5 star
Reply from Jayne Masterson, Regional Director at Primrose Croft

Thank you for taking the time to leave a positive review about your Mum's care at Primrose Croft following her fracture. I will ensure your positive feedback is shared with the team members.

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Review from Karl C (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly after being at Primrose Croft Care Home for three years, my father passed away in December 24.
Initially my father was not keen on being in the care home, but it was not long before he became very settled and very much at home which was primarily down to the excellent/outstanding friendly and
caring staff.
Thank you Primrose Croft for taking care of my father and keep up the good work.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team. Dad was a beloved member of the Primrose family and is deeply missed. We look forward to seeing you again soon.

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Review from C G (Wife of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and management are very helpful and friendly.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words and positive review on Carehome.co.uk! We truly appreciate you taking the time to share your experience. It means the world to our team, Your feedback helps us continue providing the best care possible.

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Review from Martin S (Son of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Primrose Croft for several years now, from day one all staff have been very friendly towards Mum and all of the family visiting Mum. Activities are very frequent and they all seem to enjoy the interaction with others and staff. I know most of the staff by name and I would not have
a bad word said to any of them, they are all fantastic. Only one critique, clothing has gone missing on more than one occasion.
Reply from Jayne Masterson, Regional Director at Primrose Croft

Thank you so much for taking the time to leave a review and acknowledging the hard work of the team at Primrose Croft. I am sorry to hear that Mum has had some missing items of clothing, please liaise with the manager who will endeavour to support Mum. We will ensure your positive comments are shared with the team.

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Review from K Q (Stepdaughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very grateful to the amazing, patient and hard-working team at Primrose Croft for all their diligent care and continuing support of our relative. The activity photos shared are heartwarming and reassuring. Nice to be kept informed and to know our relative is receiving the care they need at this time.
Reply from Jayne Masterson, Regional Director at Primrose Croft

Thank you for taking the time to leave a review that acknowledges our hard-working team at Primrose. We will continue to share the lovely experiences of the people we care for and I will ensure your positive feedback is shared with the team.

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Review from Joanne T (Daughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and her partner moved to Primrose Croft end of January. The care they have received from day one has been amazing. All staff are caring and communication to family is exceptional. The management are always visible and available to answer any questions. Very pleased with all aspects of the
clean friendly home created at Primrose Croft.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to give us a 5-star review we are pleased to hear you are happy with the care we provide here at Primrose Croft.

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Review from Helen P (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general the care home is very good.
We have recently noticed that our mother's clothes have gone missing the clothes we brought at Christmas. New blue coat she has never worn has gone. All her clothes have her name or initials in them.
Communication is really good, and staff members lovely.
Need
more staff though as at times, staff seem very sparse.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Primrose Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Primrose Croft is calculated as follows: ( (211 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 264 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Croft is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Rachel

Rachel Pardoe

Job Title: Home Manager Joined: 2020

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.


Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.

Benny

Benny Jose

Job Title: Deputy Manager Joined: 2013

Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.
Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.

Frequently Asked Questions about Primrose Croft

What types of Care is Primrose Croft registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primrose Croft have?

There are 38 Single Rooms.

What are the Facilities & Services at Primrose Croft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Croft to the centre of Cambridge?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Croft to verify any information. View our terms and conditions. Primrose Croft has an Enhanced Service - more info.