Submit a Review for Excelcare Primrose Croft
Primrose Street, Victoria Street, Cambridge, CB4 3EH
View full details of Excelcare Primrose CroftLatest Reviews for Excelcare Primrose Croft
16 February 2026
I have never seen my mum look so well. She is happy, calm, and settled. The care she receives is kind and respectful, and knowing she is well looked after gives our family real peace of mind. Thanks to all the staff
10 February 2026
The staff have been great. Very kind and gentil with me and my father. They always give me updates on his health and I feel he is in safe hands. With have nice times together and the staff seek to form a community.
30 December 2025
Primrose Croft care home is like a family. All staff are on hand to assist with anything Dad needs. They are all very supportive to us as a family. Nothing is to much trouble. If dad's medication changes or he needs medical attention they let me know straight away so I know what's going on.
If Dad
needs anything they will let me know so I can get what he needs and take it.
20 November 2025
Primrose croft is a wonderfully family home. Very caring and friendly staff. Who take excellent care of my dad. Management are always around and approachable. We couldn't wish for a better home. Highly recommend
31 October 2025
Primrose Croft is a lovely home, very warm and welcoming. The staff are always friendly and caring. Everyone always looks happy and content, loving seeing all the activities via their social media. Couldn't wish for a better home.
06 October 2025
My nan has been living at Primrose and I honestly couldn't be happier with the care she receives. The staff are so kind, patient, and genuinely care for her as if she were their own family. Every time I visit, she looks well looked after, comfortable, and happy. The home itself feels warm and
welcoming, and it gives me such peace of mind knowing she's in such safe, loving hands. We are so grateful to everyone there for the amazing support and care they give every single day.
26 August 2025
The staff at Primrose Croft look after my father very well. It's nice to know he's in safe, secure hands. Well done all.
11 July 2025
Very caring and also they always have time to address any problems. Laundry can be a bit of a problem. But not a huge one. I feel that they (all the staff) have my mums best interests at heart.
01 July 2025
Staff are very friendly and well trained. They know my mother in law very well including her likes and dislikes. The number of staff feels appropriate. I appreciate how well my mother in law is treated even in difficult situations.
01 July 2025
I am very happy with the care my father in law receives. All the staff are very helpful and very nice. Always explains everything we need to know.
19 June 2025
My mum went into Primrose Croft in March. We were all made welcome and my mum was made to feel safe and included straight away. The staff were so kind, helping my mum to settle in. She was included straight away to all that was on offer at the home. It's a very happy place and all staff are so
friendly. The home has provided us all with peace of mind knowing my mum has 24 hour care with people that truelly do all they can to keep her safe and happy.
19 June 2025
My father moved into the care home in February 2025 since then he has had a few falls as he wanders at night time and forgets to take his inhaler. But the care he gets has been excellent and if anything happens to him they are straight on the phone and inform me. The home and staff are always very
helpful.
18 June 2025
Thank you for looking after my mum. Everyone is very kind and she is lucky to have a pretty room overlooking the garden, it seems very peaceful whevever I visit and the staff are kind and gentle. Mum enjoyed having her fingernails painted- that was a nice treat!
17 June 2025
All staff I have spoke to are kind and helpful. They are doing a wonderful job caring for my mum.
17 June 2025
The staff are friendly and welcoming always cheerly.
They keep the guys going with things to do on a daily basis and keep us up to date with medicine changes, also you feel they also listen to you, so you can visit when you won't very home team.
17 June 2025
The service users are well cared for and their needs are generally well matched.
They have plenty of opportunities for getting together.
29 May 2025
We trust Primrose Croft to look after our grandparents. They provide great care and entertainment for them.
23 May 2025
I am very happy and satisfied with the care my husband receives. All the staff are friendly, reassuring, happy and helpful. Aways discussing any issues and his needs.
13 May 2025
Our mum came to primrose Croft in jan / feb 25 , after breaking her hip an reaching ripe age of 90 " well we can say we would highly Recommend this home the staff the management food Outstanding we have peace of mind that mums happy an very safe , there's lots of day time Activities most days an
would like to thank all the lovely staff for there true care 5 star
31 March 2025
Sadly after being at Primrose Croft Care Home for three years, my father passed away in December 24.
Initially my father was not keen on being in the care home, but it was not long before he became very settled and very much at home which was primarily down to the excellent/outstanding friendly
and caring staff.
Thank you Primrose Croft for taking care of my father and keep up the good work.
Latest Reviews for Excelcare Primrose Croft
16 February 2026
I have never seen my mum look so well. She is happy, calm, and settled. The care she receives is kind and respectful, and knowing she is well looked after gives our family real peace of mind. Thanks to all the staff
10 February 2026
The staff have been great. Very kind and gentil with me and my father. They always give me updates on his health and I feel he is in safe hands. With have nice times together and the staff seek to form a community.
30 December 2025
Primrose Croft care home is like a family. All staff are on hand to assist with anything Dad needs. They are all very supportive to us as a family. Nothing is to much trouble. If dad's medication changes or he needs medical attention they let me know straight away so I know what's going on.
If Dad
needs anything they will let me know so I can get what he needs and take it.
20 November 2025
Primrose croft is a wonderfully family home. Very caring and friendly staff. Who take excellent care of my dad. Management are always around and approachable. We couldn't wish for a better home. Highly recommend
31 October 2025
Primrose Croft is a lovely home, very warm and welcoming. The staff are always friendly and caring. Everyone always looks happy and content, loving seeing all the activities via their social media. Couldn't wish for a better home.
06 October 2025
My nan has been living at Primrose and I honestly couldn't be happier with the care she receives. The staff are so kind, patient, and genuinely care for her as if she were their own family. Every time I visit, she looks well looked after, comfortable, and happy. The home itself feels warm and
welcoming, and it gives me such peace of mind knowing she's in such safe, loving hands. We are so grateful to everyone there for the amazing support and care they give every single day.
26 August 2025
The staff at Primrose Croft look after my father very well. It's nice to know he's in safe, secure hands. Well done all.
11 July 2025
Very caring and also they always have time to address any problems. Laundry can be a bit of a problem. But not a huge one. I feel that they (all the staff) have my mums best interests at heart.
01 July 2025
Staff are very friendly and well trained. They know my mother in law very well including her likes and dislikes. The number of staff feels appropriate. I appreciate how well my mother in law is treated even in difficult situations.
01 July 2025
I am very happy with the care my father in law receives. All the staff are very helpful and very nice. Always explains everything we need to know.
19 June 2025
My mum went into Primrose Croft in March. We were all made welcome and my mum was made to feel safe and included straight away. The staff were so kind, helping my mum to settle in. She was included straight away to all that was on offer at the home. It's a very happy place and all staff are so
friendly. The home has provided us all with peace of mind knowing my mum has 24 hour care with people that truelly do all they can to keep her safe and happy.
19 June 2025
My father moved into the care home in February 2025 since then he has had a few falls as he wanders at night time and forgets to take his inhaler. But the care he gets has been excellent and if anything happens to him they are straight on the phone and inform me. The home and staff are always very
helpful.
18 June 2025
Thank you for looking after my mum. Everyone is very kind and she is lucky to have a pretty room overlooking the garden, it seems very peaceful whevever I visit and the staff are kind and gentle. Mum enjoyed having her fingernails painted- that was a nice treat!
17 June 2025
All staff I have spoke to are kind and helpful. They are doing a wonderful job caring for my mum.
17 June 2025
The staff are friendly and welcoming always cheerly.
They keep the guys going with things to do on a daily basis and keep us up to date with medicine changes, also you feel they also listen to you, so you can visit when you won't very home team.
17 June 2025
The service users are well cared for and their needs are generally well matched.
They have plenty of opportunities for getting together.
29 May 2025
We trust Primrose Croft to look after our grandparents. They provide great care and entertainment for them.
23 May 2025
I am very happy and satisfied with the care my husband receives. All the staff are friendly, reassuring, happy and helpful. Aways discussing any issues and his needs.
13 May 2025
Our mum came to primrose Croft in jan / feb 25 , after breaking her hip an reaching ripe age of 90 " well we can say we would highly Recommend this home the staff the management food Outstanding we have peace of mind that mums happy an very safe , there's lots of day time Activities most days an
would like to thank all the lovely staff for there true care 5 star
31 March 2025
Sadly after being at Primrose Croft Care Home for three years, my father passed away in December 24.
Initially my father was not keen on being in the care home, but it was not long before he became very settled and very much at home which was primarily down to the excellent/outstanding friendly
and caring staff.
Thank you Primrose Croft for taking care of my father and keep up the good work.