Primrose Croft

Primrose Street, Victoria Street, Cambridge CB4 3EH
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9.8 67 Reviews
  • Primrose Croft, Cambridge
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day.

Primrose Croft is divided into 2 units over two floors. All rooms are single occupancy, with 10 rooms having en-suite facilities.

Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Primrose Croft provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Primrose Croft and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care provided (respite care – privately or local authority funded for a period of 2 weeks or longer if required)
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1280
  • Self-Funded Residential Dementia Care: from £1280
  • RESPITE Self-Funded Residential Care: from £1280
  • RESPITE Self-Funded Residential Dementia Care: from £1280

These prices are only a guideline, please contact Primrose Croft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Pardoe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (10)

Primrose Croft Reviews (67)

9.8

Primrose Croft has a Review Score of 9.8 (9.792) out of 10, based on 22 reviews in the last 2 years.
Over all time Primrose Croft has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose Croft
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Total of 67, showing 21-40
Review from Jane C (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Primrose Croft since July 2023. They do everything they can to enable him to maintain independence whilst also ensuring he is safe and healthy. He is not always the easiest person to please but all the staff are kind, patient and good-humoured. They are happy for family and friends
to visit anytime (within reason!), so what you see is what you get. When there have been any issues or concerns, I have been informed immediately, and on the one occasion I was worried about something, they were open to feedback and very quick to address... you couldn't ask for more.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Primrose Croft

Thank you for this lovely review of Primrose Croft Care Home. We are pleased to hear you are happy with all aspects of the home.

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Review from B D (Sister of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the care my sister is getting at Primrose Croft.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Primrose Croft

Thank you for taking the time to give us a 5 star review we are pleased to hear you are happy with the care for your sister.

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Review from Cathy C (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother is receiving.
She is looking very good for her age.
Lovely place.
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Review from Karen N (Wife of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has settled into Primrose Croft really well. The staff are absolutely brilliant. I would highly recommend this care home. The staff keep me well-informed on his health and care. All the residents are cared for and looked after brilliantly.
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Review from Charlotte N (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very clean and comfortable home, very homely. The staff are lovely, friendly and professional, you can see they really care about the residents and give them all the care that they need. Couldn't ask for a better environment and care home for my father.
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Review from Angela K (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been there three years now, with her dementia, she is still confused about where she is and wants to go and live with her Mum. l am always kept informed about any incidents that occur, no matter how minor which gives me peace of mind to know that she is well looked after. Deep down she really enjoys
it there as she has company and likes the banter with the staff. If l have any questions there is always a member of staff available to speak to.
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Review from Kim E (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at the home for just over a year before he sadly passed away this month. Living at a distance from him and choosing a care home for him during lockdown was difficult. However, I felt I chose very well with Primrose Croft. It wasn't going to be easy for him to settle into a
care home, I was astonished at how quickly this happened. I felt this was down to the kindness, patience and care of all the staff, making him feel he was part of a big family. They made him laugh and nothing was too much trouble. Living at a distance they kept me informed of his well-being, facilitated me to speak to him often and when I did visit the staff were always very accommodating.
I will be forever grateful.
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Review from Susan R (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has dementia and has only been at Primrose Croft for 2 weeks but seems to be settling in quite well. She enjoys the activities and especially loves singing. The staff are always happy to stop and chat about her progress.
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Review from M S (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care of my mum, staff are friendly and keep myself and siblings updated with Mum's care.
If Mum has any health concerns someone contacts me straight away, love to see via social media the activities that the residents have provided for them. The staff are always very friendly and
welcoming, thank you.
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Review from J H (Daughter of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Primrose Croft for just over a year now and it is no exaggeration to say that the loving care and attention she has received in that time has transformed both our lives. Mum lives with dementia, and although she inevitably still has her bad days, she is so much more relaxed and happier
since becoming a resident. The staff are friendly, kind and welcoming and keep me well informed. Knowing mum is safe and so well cared for has been a massive relief after struggling to care for her alone while living and working at a distance. Having her so close by and seeing her so content means the world to us both. Getting to know the staff, other residents and their loved ones also make us both feel part of a bigger family. I can't thank the staff enough for all they do with such empathy, care and respect.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for these really kind words.
We pride ourselves on being an extended family, welcoming new members all the time.

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Review from Ann D (Daughter of Resident) assisted by family/friend published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum has dementia and has been placed in to the care of Primrose Croft, as we were struggling as a family, as Dad, who has been her main carer has been taken seriously ill. The staff have been welcoming and supportive. Mum now enjoys new friends and activities and has now become a more relaxed person,
which is a relief for us all at a very difficult time.
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Review from Julie M (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care that mum is receiving. The staff are always friendly, which has made a difference in how mum is. She seems very relaxed and this obviously helped her feel secure, which is what she needed. Mum having dementia hasn't been easy living after the loss of her husband and a
small friendly care home is just what she needed.
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Review from L B (Daughter-in-law of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy that Mum is living in Primrose Croft. The care Mum has received has always been excellent, she is always well supported and the carers treat her with great kindness and dignity, we cannot praise the staff highly enough.
She, and we, feel she is very safe here and valued by all - care
could not ask for more.
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Review from P C (Brother of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall 9/10.
Excellent care home, always polite efficient and thoughtful.
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Review from Lisa K (Granddaughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely place.
Residents happy and healthy.
Always well looked after.
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Review from L H (Wife of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband settled well and enjoyed his time at Primrose. Very polite, very informative and helpful.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Good morning, we are so glad your husband enjoyed his time with us. He was an absolute pleasure to care for.

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Review from Glyn T (Husband of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone I've spoken to is very friendly, my wife seems well cared for.
Next time we require respite care, we will ask for Primrose Croft.
Thank you.
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Review from S B (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was placed at Primrose Croft for two months following a hospital stay. I found the staff were very helpful 99% of the time. The stay was during the latter part of Covid-19 and we were only allowed to visit in the day room or to take her outside which wasn't a problem. My mother was given the
opportunity to join in with many activities including baking, arts and crafts, singing and daily exercises. She was also taken around the grounds by the carer. Her personal hygiene and other needs were taken care of very well. My mother enjoyed her respite stay here and would have no worries about returning for another stay.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for these kind words, Mum is welcome back anytime. We hope she is getting on well since leaving us.

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Review from Sean S (Power of Attorney of Resident) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with the care of a resident for whom I am the power of attorney. Every interaction with the carers has been positive and nothing is too much trouble for them. I am grateful to know that the home will contact me with updates or if they need input from me. That gives me
confidence that the resident is receiving a high level of care and I do not have any reason to be worried.
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for the kind words, the past 18 months have been tough on us all but our residents come first and keeping them safe is our priority.

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Review from Caroline N (Daughter of Resident) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the carers at Primrose Croft, they have welcomed my mother to their family. I feel my mum is safe, looked after, and most importantly respected. Oh and Mum loves the food there!
Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for the kind words, the past 18 months have been tough on us all but our residents come first and keeping them safe is our priority.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Primrose Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Primrose Croft is calculated as follows: ( (211 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 264 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Croft is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Rachel

Rachel Pardoe

Job Title: Home Manager Joined: 2020

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.


Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.

Benny

Benny Jose

Job Title: Deputy Manager Joined: 2013

Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.
Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Croft to verify any information. View our terms and conditions. Primrose Croft has an Enhanced Service - more info.