






Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.
The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day....
Care Provided by Excelcare Primrose Croft
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Primrose Croft for full pricing details and T&Cs.
Contact Excelcare Primrose Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Rachel Pardoe(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (38)
- Single Rooms with ensuite Wet Room (10)
Excelcare Primrose Croft Reviews (81)
Excelcare Primrose Croft has a Review Score of 9.8 (9.826) out of 10, based on 32 reviews in the last 2 years.
Over all time Excelcare Primrose Croft has 81 reviews.
My father moved into the care home in February 2025 since then he has had a few falls as he wanders at night time and forgets to take his inhaler. But the care he gets has been excellent and if anything happens to him they are straight on the phone and inform me. The home and staff are always very helpful.
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.
Thank you for looking after my mum. Everyone is very kind and she is lucky to have a pretty room overlooking the garden, it seems very peaceful whevever I visit and the staff are kind and gentle. Mum enjoyed having her fingernails painted- that was a nice treat!
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.
All staff I have spoke to are kind and helpful. They are doing a wonderful job caring for my mum.
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.
They keep the guys going with things to do on a daily basis and keep us up to date with medicine changes, also you feel they also listen to you, so you can visit when you won't very home team.
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.
They have plenty of opportunities for getting together.
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.
We trust Primrose Croft to look after our grandparents. They provide great care and entertainment for them.
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.
I am very happy and satisfied with the care my husband receives. All the staff are friendly, reassuring, happy and helpful. Aways discussing any issues and his needs.
Thank you so much for your wonderful 5-star review. We're truly grateful that you took the time to share your experience. It means a great deal to our entire team to know that the care and support we provide are making a positive difference.We're committed to creating a warm, safe, and supportive...
Our mum came to primrose Croft in jan / feb 25 , after breaking her hip an reaching ripe age of 90 " well we can say we would highly Recommend this home the staff the management food Outstanding we have peace of mind that mums happy an very safe , there's lots of day time Activities most days an would like to thank all the lovely staff for there true care 5 star
Thank you for taking the time to leave a positive review about your Mum's care at Primrose Croft following her fracture. I will ensure your positive feedback is shared with the team members.
Initially my father was not keen on being in the care home, but it was not long before he became very settled and very much at home which was primarily down to the excellent/outstanding friendly and caring staff.
Thank you Primrose Croft for taking care of my father and keep up the good work.
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team. Dad was a beloved member of the Primrose family and is deeply missed. We look forward to seeing you again soon.
Staff and management are very helpful and friendly.
Thank you so much for your kind words and positive review on Carehome.co.uk! We truly appreciate you taking the time to share your experience. It means the world to our team, Your feedback helps us continue providing the best care possible.
My mother has been in Primrose Croft for several years now, from day one all staff have been very friendly towards Mum and all of the family visiting Mum. Activities are very frequent and they all seem to enjoy the interaction with others and staff. I know most of the staff by name and I would not have a bad word said to any of them, they are all fantastic. Only one critique, clothing has gone missing on more than one occasion.
Thank you so much for taking the time to leave a review and acknowledging the hard work of the team at Primrose Croft. I am sorry to hear that Mum has had some missing items of clothing, please liaise with the manager who will endeavour to support Mum. We will ensure your positive comments are shared with the team.
Very grateful to the amazing, patient and hard-working team at Primrose Croft for all their diligent care and continuing support of our relative. The activity photos shared are heartwarming and reassuring. Nice to be kept informed and to know our relative is receiving the care they need at this time.
Thank you for taking the time to leave a review that acknowledges our hard-working team at Primrose. We will continue to share the lovely experiences of the people we care for and I will ensure your positive feedback is shared with the team.
My mother and her partner moved to Primrose Croft end of January. The care they have received from day one has been amazing. All staff are caring and communication to family is exceptional. The management are always visible and available to answer any questions. Very pleased with all aspects of the clean friendly home created at Primrose Croft.
Thank you for taking the time to give us a 5-star review we are pleased to hear you are happy with the care we provide here at Primrose Croft.
We have recently noticed that our mother's clothes have gone missing the clothes we brought at Christmas. New blue coat she has never worn has gone. All her clothes have her name or initials in them.
Communication is really good, and staff members lovely.
Need more staff though as at times, staff seem very sparse.
My father has been in Primrose Croft since July 2023. They do everything they can to enable him to maintain independence whilst also ensuring he is safe and healthy. He is not always the easiest person to please but all the staff are kind, patient and good-humoured. They are happy for family and friends to visit anytime (within reason!), so what you see is what you get. When there have been any issues or concerns, I have been informed immediately, and on the one occasion I was worried about something, they were open to feedback and very quick to address... you couldn't ask for more.
Thank you for this lovely review of Primrose Croft Care Home. We are pleased to hear you are happy with all aspects of the home.
Pleased with the care my sister is getting at Primrose Croft.
Thank you for taking the time to give us a 5 star review we are pleased to hear you are happy with the care for your sister.
She is looking very good for her age.
Lovely place.
My husband has settled into Primrose Croft really well. The staff are absolutely brilliant. I would highly recommend this care home. The staff keep me well-informed on his health and care. All the residents are cared for and looked after brilliantly.
Very clean and comfortable home, very homely. The staff are lovely, friendly and professional, you can see they really care about the residents and give them all the care that they need. Couldn't ask for a better environment and care home for my father.
Been there three years now, with her dementia, she is still confused about where she is and wants to go and live with her Mum. l am always kept informed about any incidents that occur, no matter how minor which gives me peace of mind to know that she is well looked after. Deep down she really enjoys it there as she has company and likes the banter with the staff. If l have any questions there is always a member of staff available to speak to.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 17 Feb 2026
Frank Sinatra and Googlebox keep happy couple smiling after 74 years together Love, companionship and kindness are at the heart of everything we do across the Excelcare family. We understand...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
There are no upcoming events for Excelcare Primrose Croft.
Meet the Team (2)

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.
Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.

Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Primrose Croft to verify any information. View our terms and conditions. Excelcare Primrose Croft has an Enhanced Service -more info.