Excelcare Primrose Croft

My mother has been a resident of Primrose Croft since autumn 2000. Since this is entirely within the Covid era, we have had limited access to the home itself. We have however come to know many of the staff, both carers and administrators, and they have been excellent. They have coped impressively under extraordinary pressure during the pandemic. They have always been helpful and friendly and to the extent, we have been able to observe them with Mum, they have been very patient and kind. I suspect that when a parent first moves into a care home, most people are concerned and perhaps slightly sceptical, as it is not an easy time, but I am happy to say that we have come to trust that Mum is in good hands.

I am so grateful to the staff at Primrose Croft, they have been so kind to my mother and she is really happy here. Their kindness and dedication is really inspirational to me and they have given my family great comfort at this time in our mother's life. Genuinely, I cannot thank all the staff enough.

Under extremely unusual and difficult circumstances the team at Primrose Croft have maintained good standards of care for my Mother. They have always been helpful where visiting, whether virtual or in person, has been concerned.

I visit mum every two or three weeks and she tells me that the staff do all they can to make her comfortable and all are polite and very helpful. I have not yet seen her room due to covid restrictions, but the manager and her team are always polite and cheerful.

My mother is cared for by the best people in the world.

Always so helpful and welcoming. They look after my partner so well.

Very good, could not be better. All the staff are very nice and polite. Glad my wife is in Primrose Croft.

Primrose Croft care staff and especially the deputy and assistant managers have made the last year manageable for my friend and I. They have gone over and beyond to make sure that my friend has been well cared for and stimulated with lots of different activities to keep occupied. They have kept her safe and free from Covid-19. They have made it possible for us to communicate via video calling. This week I was able to visit in person and hold the hand of my friend, they were so professional and courteous as always. The service and care offered to the residents is fabulous. One of the best care homes I have experienced. Nothing is too much trouble for them and their priority is always the residents and their well-being.

Our Aunt Ursula has been at Primrose Croft for a couple of years now. They have always seemed pretty good; friendly staff, well-organised, flexible, etc. But especially during the pandemic, we have noticed how every effort is made to support the residents by providing opportunities wherever possible for visits, window visits and phone calls and the careful passing on of presents and messages. This makes a big difference in that the residents actually feel well cared for and that in a difficult situation, things are as good as they can be. Thanks very much to everyone!

My mother has been given the utmost care during these difficult weeks. From leaving my mother at this home from November 2017 a great weight was taken from me. I no longer have to care for her, but just about her, she is happy in her new home.

My grandfather was very happy staying.

My father was looked after for a week of respite, the team lead by the manager is excellent and very caring. Did everything they could for dad. Thank you so very much. If I was to give dad another respite I would for sure do my best for him to return to you where he is cared for.

When I visited, there didn't seem a lot going on apart from TV and their activity board was very limited.

Our biggest thanks go the chefs and their helpers for giving their time so generously and making a really lovely party for my mother.

My husband’s second stay for respite was as good as his first time at Primrose Croft. He sings everyone’s praises (staff and residents) and says he is happy to stay there again. As his wife, needing the respite, I felt totally confident that my husband would be well looked after by the loving and caring staff. What more could I ask for?

Could not fault the care my father received while on respite. Staff kept in contact with us amazingly and informed us of any queries or worries they had. Couldn’t fault them at all. Highly recommendable.

Very friendly staff, rooms are basic but extremely clean. Mum needed for nothing. They even have a sweety shop! Definitely use again.

Standards of cleanliness and nutrition are very high and the management and carers go much further in providing entertainment for the residents and organising the meeting of their spiritual needs. An excellent care home which I would not hesitate to recommend to anyone.

This was the first time that Mum had gone into a care home for a respite break and I think we were all a bit apprehensive. We received a friendly welcome and were taken up to Mum’s room and given a little tour which was very reassuring. Mum was a little upset when we left her but I rang the next day and was assured that she was settling in. I rang again later in the week and was passed to the carer responsible and she assured me that I had nothing to worry about. She passed the phone to Mum and we had a chat which was nice. I received a call the morning we collected Mum as she had a fall early morning and a nurse had attended to dress a couple of flesh wounds on Mum’s hand and arm. I was very impressed with the level of care provided and the way that the home manager made a point of speaking to us both at the beginning and end of Mum’s stay. Mum has always been reluctant to attend day centres but she really settled in here and said that she would be happy to visit again.

Primrose Croft offered a secure and positive lifestyle for my elderly relative. She was well looked after and supported throughout her time at Primrose Croft. The carers were kind and considerate and treated her with care and dignity throughout her time there. End of life care was of a very good standard and enabled a variety of visitors to support our relative during her final days.