Primrose Croft

Primrose Street, Victoria Street, Cambridge CB4 3EH
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9.8 71 Reviews
  • Primrose Croft, Cambridge
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day.

Primrose Croft is divided into 2 units over two floors. All rooms are single occupancy, with 10 rooms having en-suite facilities.

Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Primrose Croft provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Primrose Croft and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care provided (respite care – privately or local authority funded for a period of 2 weeks or longer if required)
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Care Provided by Primrose Croft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1280
  • Self-Funded Residential Dementia Care: from £1280
  • RESPITE Self-Funded Residential Care: from £1280
  • RESPITE Self-Funded Residential Dementia Care: from £1280

These prices are only a guideline, please contact Primrose Croft to find out the exact price for your requirements.

Contact Primrose Croft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Primrose Croft to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Pardoe (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (10)

Primrose Croft Reviews (71)

9.8

Primrose Croft has a Review Score of 9.8 (9.797) out of 10, based on 25 reviews in the last 2 years.
Over all time Primrose Croft has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose Croft
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Total of 71, showing 41-60
Review from Glyn T (Husband of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone I've spoken to is very friendly, my wife seems well cared for.
Next time we require respite care, we will ask for Primrose Croft.
Thank you.
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Review from S B (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was placed at Primrose Croft for two months following a hospital stay. I found the staff were very helpful 99% of the time. The stay was during the latter part of Covid-19 and we were only allowed to visit in the day room or to take her outside which wasn't a problem. My mother was given the
opportunity to join in with many activities including baking, arts and crafts, singing and daily exercises. She was also taken around the grounds by the carer. Her personal hygiene and other needs were taken care of very well. My mother enjoyed her respite stay here and would have no worries about returning for another stay.
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for these kind words, Mum is welcome back anytime. We hope she is getting on well since leaving us.
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Review from Sean S (Power of Attorney of Resident) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with the care of a resident for whom I am the power of attorney. Every interaction with the carers has been positive and nothing is too much trouble for them. I am grateful to know that the home will contact me with updates or if they need input from me. That gives me
confidence that the resident is receiving a high level of care and I do not have any reason to be worried.
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for the kind words, the past 18 months have been tough on us all but our residents come first and keeping them safe is our priority.
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Review from Caroline N (Daughter of Resident) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the carers at Primrose Croft, they have welcomed my mother to their family. I feel my mum is safe, looked after, and most importantly respected. Oh and Mum loves the food there!
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for the kind words, the past 18 months have been tough on us all but our residents come first and keeping them safe is our priority.
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Review from Rebecca B (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for three years in Primrose Croft. The staff are amazing, they have cared for my mum so well, with love and attention, she wants for nothing. They have kept her safe through the COVID pandemic which we are so grateful for. Keep up the amazing work all of you, thank you so
much.
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for your kind words, these past 18 months have been tough but our residents come first and keeping them safe was our priority.
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Review from Brian B (Son of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's like living at home. A place that you can relax as a visitor. Where the resident has put on weight. A place I would like to spend my last days.
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Review from Tim R (Son of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the help and understanding of the staff and the way they have gone about their business. I would like to say a big thank you for their devotion to their work and the way they have looked after my mother. She is very happy at this home and feels safe and well looked after.
Reply from Vanessa Dodd, Regional Administration Manager at Primrose CroftThank you for your lovely comments, it is much appreciated.
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Review from James B (Son of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Primrose Croft since autumn 2000. Since this is entirely within the Covid era, we have had limited access to the home itself. We have however come to know many of the staff, both carers and administrators, and they have been excellent. They have coped impressively under
extraordinary pressure during the pandemic. They have always been helpful and friendly and to the extent, we have been able to observe them with Mum, they have been very patient and kind. I suspect that when a parent first moves into a care home, most people are concerned and perhaps slightly sceptical, as it is not an easy time, but I am happy to say that we have come to trust that Mum is in good hands.
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Review from Michael R (Son of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to the staff at Primrose Croft, they have been so kind to my mother and she is really happy here. Their kindness and dedication is really inspirational to me and they have given my family great comfort at this time in our mother's life. Genuinely, I cannot thank all the staff enough.
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for your kind words. This means a lot to all of us.
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Review from John B (Son of Resident) published on 22 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Under extremely unusual and difficult circumstances the team at Primrose Croft have maintained good standards of care for my Mother. They have always been helpful where visiting, whether virtual or in person, has been concerned.
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Review from Alberto C (Son of Resident) published on 21 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit mum every two or three weeks and she tells me that the staff do all they can to make her comfortable and all are polite and very helpful. I have not yet seen her room due to covid restrictions, but the manager and her team are always polite and cheerful.
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Review from Jane S (Daughter of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is cared for by the best people in the world.
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel and we can’t wait to have families and friends back with us.
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Review from C J (Partner of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always so helpful and welcoming. They look after my partner so well.
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel and we can’t wait to have families and friends back with us.
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Review from Terence B (Husband of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, could not be better. All the staff are very nice and polite. Glad my wife is in Primrose Croft.
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel and we can’t wait to have families and friends back with us.
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Review from Denise B (Friend of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose Croft care staff and especially the deputy and assistant managers have made the last year manageable for my friend and I. They have gone over and beyond to make sure that my friend has been well cared for and stimulated with lots of different activities to keep occupied. They have kept her
safe and free from Covid-19. They have made it possible for us to communicate via video calling. This week I was able to visit in person and hold the hand of my friend, they were so professional and courteous as always. The service and care offered to the residents is fabulous. One of the best care homes I have experienced. Nothing is too much trouble for them and their priority is always the residents and their well-being.
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel and we can’t wait to have families and friends back with us.
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Review from Peter V (Friend of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Aunt Ursula has been at Primrose Croft for a couple of years now. They have always seemed pretty good; friendly staff, well-organised, flexible, etc. But especially during the pandemic, we have noticed how every effort is made to support the residents by providing opportunities wherever possible
for visits, window visits and phone calls and the careful passing on of presents and messages. This makes a big difference in that the residents actually feel well cared for and that in a difficult situation, things are as good as they can be. Thanks very much to everyone!
Reply from Rachel Pardoe, Home Manager at Primrose CroftThank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel, and we can’t wait to have families and friends back with us.
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Review from A W (Son of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been given the utmost care during these difficult weeks. From leaving my mother at this home from November 2017 a great weight was taken from me. I no longer have to care for her, but just about her, she is happy in her new home.
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Review from Maria A (Great-granddaughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were fantastic, thank you so much.
All staff were very helpful and lovely, and very professional.
I would definitely recommend to anyone for short or long term stay.
My grandfather was very happy staying.
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Review from Antonino R (Respite Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was looked after for a week of respite, the team lead by the manager is excellent and very caring. Did everything they could for dad. Thank you so very much. If I was to give dad another respite I would for sure do my best for him to return to you where he is cared for.
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Review from C S (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home environment with very helpful, attentive staff who are always approachable and nothing is too much trouble.
The food was always freshly made with plenty of choices - even a named birthday cake on their special day.
When I visited, there didn't seem a lot going on apart from TV and their activity
board was very limited.
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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Primrose Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for Primrose Croft is calculated as follows: ( (243 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 300 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Croft is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Rachel

Rachel Pardoe

Job Title: Home Manager Joined: 2020

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.


Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.

Benny

Benny Jose

Job Title: Deputy Manager Joined: 2013

Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.
Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.

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