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Excelcare Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes, Buckinghamshire MK2 3QH
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Excelcare Waterhall Care Home, Milton Keynes
Excelcare Waterhall Care Home, Milton Keynes
Excelcare Waterhall Care Home, Milton Keynes

Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house....  

Care Provided by Excelcare Waterhall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,475N/A
Residential Dementia CareFrom £1,475N/A
Nursing CareFrom £1,800N/A
Nursing Dementia CareFrom £1,850N/A

Contact Excelcare Waterhall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tendai Mangoro (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Single Rooms with ensuite Wet Room (57)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample on-site parking for visitors.

Excelcare Waterhall Care Home Reviews (80)

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9.9

Excelcare Waterhall Care Home has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years. Over all time Excelcare Waterhall Care Home has 80 reviews.

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Review from Michael S (Husband of Resident) published on 20 July 2026 Submitted via Postal Card
Overall Experience

Dear Team Waterhall Care Home, Durig 2025 and 2026 is without a doubt is OUTSTANDING. Linda has been well looked after which are really appreciate. The management and all the staff are wonderful during this extremely hot spell of weather the management and staff have some around with watermelon, ice creams and drinks. The BBC news has mentioned within the next 10 years it will be compulsory for care homes to have air conditioning some care homes already have AC. Appreciate it is expensive in the first instance but will benefit long term. Have Waterhall considered getting an estimate? The patients as well of staff would benefit. Thank you.

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Review from Sally J (Daughter of Resident) published on 3 July 2026 Submitted via Postal Card
Overall Experience

My dad came into Waterhall Care Home in June 2025 after having a fall and being unable to go back to his home. From the start everyone was very approachable, kind and caring. The care my dad has received has been second to none. I know that my dad is very well cared for in a nice environment. I would have no hesitation in recommending Waterhill Care Home.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for the feedback. We are so happy to hear that your father is happy at Waterhall.

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Review from Terry P (Son of Resident) published on 3 July 2026 Submitted via Postal Card
Overall Experience

After my mother transferred from another care home, she has settled in Waterhall really well. All seems fine to date and we are happy she has a caring community for support.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for the feedback. We are pleased to hear that your mother has settled at Waterhall. The team is so glad that you are happy with the care provided to your mother.

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Review from Amy W (Daughter-in-law of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

We are very happy with the care which Jennifer, mother in law has settled well. Daniel is amazing with all the residents, he knows each resident individually and their needs. Jez and Funky works extremely hard and we feel happy with all they do. Thank you everyone at Waterhall.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you very much for the feedback. We are pleased that your mother in law has settled and you are happy with the care. Waterhall team appreciates the feedback.

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Review from Roger F (Son of Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

Waterhall is a lovely, well run care home. My mother has dementia and is bedbound, so she needs total care from the kind, caring staff. The staff are very professional and take good care of him.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for your kind words. Our team appreciate your feedback and we promise to keep up the good work.

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Review from M T (Son of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

Excellent service, they are looking after mum very well. I am very happy with the service.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for your feedback. We are pleased to hear that you are happy with the care we provide to your mother.

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Review from S A (Son of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

Mum has recently moved from care home to nursing. She has settled very well, and all the staff on her floor are amazing. This home is kept very clean, and service is excellent always. The families are good and kept in good working order. I am satisfied with their level of service and would recommend.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for your feedback . We appreciate your kind words.

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Review from Stephen B (Son of Resident) published on 24 December 2025 Submitted via Postal Card
Overall Experience
Both parents are at Waterhall - one on level 1 and the other on level 2.
Very happy with the care they are receiving. I know Dad can be difficult, but the staff work with him, and slowly he is getting used to being in a home.

The staff are incredible and care for us relatives as much as the residents. They are all angels.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for your lovely review. Were so pleased to hear that both your parents are doing well at Waterhall, and that your dad is gradually settling in. Our team truly appreciates your kind wordswere here to support both residents and their families, and it means a lot to know this is felt.

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Review from Lisa H (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card
Overall Experience
My mother has been at Waterhall since July 2025. She has settled in extremely well. I have found that the standard of care is excellent. My mother is always happy when I visit her; she looks clean and tidy, well cared for. The staff are always happy to help.

I have no worries about my mother being in Waterhall due to the very high standard of quality care. Thank you.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for your lovely review. We're so pleased to hear that your mother has settled in well and is happy during your visits. Our team works hard to provide the highest standard of care, and your kind words mean a great deal to us. Thank you again for your trust and support.

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Review from Marc H (Son of Resident) published on 24 December 2025 Submitted via Postal Card
Overall Experience

Tendai and the magnificent team at Waterhall cared for my mother, Paddy, right through COVID and beyond. My mother spent four wonderful years at Waterhall with such attention and devotion from all the team, finally passing peacefully 4 days before her 102nd birthday. Absolutely amazing and a tribute and credit to all. Paddy considered Waterhall as home.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for your lovely words about the team at Waterhall. It was a true privilege to care for your mother over the past four years, and we're honoured that she saw Waterhall as her home.

She was a remarkable lady, and she will be warmly remembered by all of us. Please accept our heartfelt condolences on her passing. Your message means a great deal to the whole team.

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Review from Petra F (Wife of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

I am very happy about the care my husband gets here in this very welcoming care home. Whenever he is in trouble with his health the hospital is being called which has saved his life a couple of times! The staff are so friendly and helping every where the can!

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you so much for sharing your kind words. We're delighted to hear that you feel happy with the care your husband receives here. Our team works hard to create a welcoming environment and to respond quickly whenever health concerns arise, so it's wonderful to know this has made a real...  

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Review from Fiona W (Daughter of Resident) published on 21 November 2025 Submitted via Website
Overall Experience
My mum has been in Waterhall care home for over two years and I can't praise them highly enough. My mum has complex medical needs and needs help with every aspect of daily living.

The nurses are experienced and competent and ensure that my mum's medical conditions are monitored and treated appropriately. They update me with any changes to her health in a professional and appropriate manner.

The carers are fantastic and help my mum to live the best life possible. Nothing is too much trouble. They support her to use her phone, access her talking books and choose what she wants to eat and wear. There is an entertainment and activity program which mum loves.
The home is clean , warm and friendly, visiting is a pleasant experience and I always get a warm welcome.

I always say the staff care for my mum as if she were their own family member and I cannot thank them enough.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for sharing such a wonderful review. We're delighted to hear your mum feels so well cared for and that our team's support makes a positive difference to her daily life. Knowing she enjoys the activities and feels at home means a lot to us. Your kind words about our staff and the warm...  

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Review from C O (Wife of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

Best ever staff.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you so much for your kind words! We're thrilled to hear you think so highly of our team - your support means the world to us!

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Review from M A (Son of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

The care and facilities of the home was like from from home. My father was very happy and not confused when ever we came to see him. He was always clean and comfortable and was happy to be there. He loved the food and was always with a drink not dehydrated. The team from the top down were caring friendly and professional.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you so much for your lovely feedback. We're so pleased to hear your father felt happy, comfortable, and well cared for during his time with us. It means a lot to know our team's efforts made a difference.

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Review from L B (Sister of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

Whilst my brother was residing at Waterhall Care Home he was always content and well cared for even though is communication was not good because of his stroke. He always smiled at all the staff and never seemed in distress. The staff have always been caring and supportive.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for your kind words. We're so pleased to hear your brother felt content and well cared for during his time with us. It means a lot to know our team's support made a difference.

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Review from A C (Sister of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

Enjoyed the time in the care home. Never had a bad word to say about any of the staff.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you so much for your kind words! Our staff work hard to create a welcoming and caring environment, so it means a lot to know their efforts made a positive impact.

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Review from S G (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card
Overall Experience

Informative, friendly & personal. Made to feel welcome & part of a larger team/family.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for the review for Waterhall. It is lovely to hear that you are happy with the home. Kind regards.

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Review from F G (Son of Resident) published on 7 April 2025 Submitted via Postal Card
Overall Experience

My father has been a resident for 4/5 months and he is very pleased with the care given to him. All the staff are very kind and helpful. His family are also very pleased with how our Dad is looked after, he feels safe and looked after. From the cleaners, carers, laundry, nurses and office staff are always polite and kind. My father is very pleased about spending his last days being cared for by the staff.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for the feedback. I am glad to hear that your dad had a positive experience living at Waterhall.

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Review from Pauline C (Sister of Resident) published on 20 August 2024 Submitted via Postal Card
Overall Experience

My brother is very happy here. Every time we visit he is in good spirits. I find the care home a very cheerful place. The staff are so friendly, helpful and caring.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you so much for the feedback. Our team was so pleased to read the review.

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Review from Kelly C (Niece of Resident) published on 16 August 2024 Submitted via Website
Overall Experience

Waterhall is a lovely home for my uncle and all staff are very caring, my uncle has been in Waterhall for 19 months now and enjoys the music and singing sessions. He love seeing the animals and thinks of all the staff as friends.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

We appreciate your feedback. We are happy that your uncle has settled well at Waterhall and also that he enjoys the activity sessions that we offer.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 November 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

  • 02 Jul 2025

    At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...

Upcoming Events

There are no upcoming events for Excelcare Waterhall Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Waterhall Care Home.

Meet the Team (3)

Tendai Mangoro
Tendai MangoroJob Title:Home ManagerJoined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile Masuku
Sithokozile MasukuJob Title:Care ManagerJoined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.

She is a former accountant and a registered adult nurse.

Nancy Rajaruban
Nancy RajarubanJob Title:AdministratorJoined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.

Frequently Asked Questions about Excelcare Waterhall Care Home

What types of Care is Excelcare Waterhall Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Waterhall Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Excelcare Waterhall Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Excelcare Waterhall Care Home to the centre of Milton Keynes?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Waterhall Care Home to verify any information. View our terms and conditions. Excelcare Waterhall Care Home has an Enhanced Service -more info.