Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.
Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house....
Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.
Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house. The home has strong links with the local community especially with the nearby school. There are excellent public transport services to both Bletchley Town Centre and central Milton Keynes Shopping Centre which are only a short bus ride away.
The home has 56 bedrooms with en-suite facilities. There are also lounges and dining rooms with individual kitchenettes on each floor where residents are offered home cooked meals freshly prepared by the chefs and their team. All specialist diets can be catered for.
There is a café, a hairdressing salon and other quiet rooms around the home and there is also an enclosed garden with covered gazebo. All areas are tastefully decorated to a high standard and are wheelchair accessible.
The activities programme is tailored around individuals’ particular interests and a wide variety of daily activities are offered which include arm chair exercises, ball games, regular church services, bingo, singing, dancing and the occasional trip to the seaside.
The care and services provided are delivered by trained professionals who are dedicated to looking after the health and wellbeing of each resident. The management and staff of the home are welcoming and friendly and are proud to provide a supportive and hospitable environment in which to live.
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Care Provided by Excelcare Waterhall Care Home
Primary Care Categories
Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 57 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Accreditations
Gold Standards Framework (GSF)
Facilities
Own Furniture if required
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,400
From £1,400
Residential Dementia Care
From £1,450
From £1,450
Nursing Care
From £1,532
From £1,532
Nursing Dementia Care
From £1,532
From £1,532
Contact Excelcare Waterhall Care Home to confirm what's included and get a personalised quote:
Nursing fees are exclusive of FNC. Fees shown are starting rates and may vary depending on individual care needs.
The price(s) shown are provided by the care home. Contact Excelcare Waterhall Care Home for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Excelcare Waterhall Care HomeUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 10:00 AM to 7:00 PM)We’d love to welcome you to Waterhall Care Home. Whether you’re looking for care for yourself or someone you love, a tour is a chance to meet us and get a feel for life here. You can visit during or outside office hours. Whoever shows you around will be happy to answer your questions and arrange a follow-up if needed. If you’d like to discuss room availability, fees or specific care needs with a manager during your visit, we recommend booking during office hours
Remote Tours of Excelcare Waterhall Care HomeUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 10:00 AM to 5:00 PM)We look forward to meeting you and showing you around Waterhall Care Home, where you can discover what life is like in our warm and welcoming community. During your virtual tour, we'll be happy to answer any questions you may have and discuss the next steps with you.
Book your virtual tour with us today and see how Waterhall could be the perfect place to call home.
Excelcare Waterhall Care Home has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years. Over all time Excelcare Waterhall Care Home has 81 reviews.
Reviewer Connection to Excelcare Waterhall Care Home
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Showing 81 reviews matching selected criteria
Review from Michael S (Husband of Resident) published on 12 October 2026 Submitted via Postal Review Card•
Overall Experience
Overall experience is exceptional from the md, management and all the staff we have no complaints. When I visit and all my family there is nothing but praise. My wife Linda is comfortable and is always smiling and thanking the staff. She is bed bound and confused in her speaking and the staff are...
Overall experience is exceptional from the md, management and all the staff we have no complaints. When I visit and all my family there is nothing but praise. My wife Linda is comfortable and is always smiling and thanking the staff. She is bed bound and confused in her speaking and the staff are understanding. I think she has good reviews. Thank you for making Linda's life comfortable you also have help me Michael as well. Everyone I speak to also speak highly of the Waterhall Care Home.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for the feedback. We are so glad that you are happy with the quality of care your wife is receiving at Waterhall.
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Review from Ian L (Son of Resident) published on 8 September 2026 Submitted via Postal Review Card•
Overall Experience
Happy with care. All ok. Nil concerns. Up to date from team all care. Feels in safe place.
Well looked after.
Happy with care. All ok. Nil concerns. Up to date from team all care. Feels in safe place.
Well looked after.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for letting us know that your loved one is well looked after. We appreciate your feedback.
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Review from Sally J (Daughter of Resident) published on 3 July 2026 Submitted via Postal Review Card•
Overall Experience
My dad came into Waterhall Care Home in June 2025 after having a fall and being unable to go back to his home. From the start everyone was very approachable, kind and caring. The care my dad has received has been second to none. I know that my dad is very well cared for in a nice environment. I...
My dad came into Waterhall Care Home in June 2025 after having a fall and being unable to go back to his home. From the start everyone was very approachable, kind and caring. The care my dad has received has been second to none. I know that my dad is very well cared for in a nice environment. I would have no hesitation in recommending Waterhill Care Home.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for the feedback. We are so happy to hear that your father is happy at Waterhall.
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Review from Terry P (Son of Resident) published on 3 July 2026 Submitted via Postal Review Card•
Overall Experience
After my mother transferred from another care home, she has settled in Waterhall really well. All seems fine to date and we are happy she has a caring community for support.
After my mother transferred from another care home, she has settled in Waterhall really well. All seems fine to date and we are happy she has a caring community for support.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for the feedback. We are pleased to hear that your mother has settled at Waterhall. The team is so glad that you are happy with the care provided to your mother.
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Review from Amy W (Daughter-in-law of Resident) published on 26 June 2026 Submitted via Postal Review Card•
Overall Experience
We are very happy with the care which Jennifer, mother in law has settled well. Daniel is amazing with all the residents, he knows each resident individually and their needs. Jez and Funky works extremely hard and we feel happy with all they do. Thank you everyone at Waterhall.
We are very happy with the care which Jennifer, mother in law has settled well. Daniel is amazing with all the residents, he knows each resident individually and their needs. Jez and Funky works extremely hard and we feel happy with all they do. Thank you everyone at Waterhall.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you very much for the feedback. We are pleased that your mother in law has settled and you are happy with the care. Waterhall team appreciates the feedback.
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Review from Roger F (Son of Resident) published on 25 March 2026 Submitted via Postal Review Card•
Overall Experience
Waterhall is a lovely, well run care home. My mother has dementia and is bedbound, so she needs total care from the kind, caring staff. The staff are very professional and take good care of him.
Waterhall is a lovely, well run care home. My mother has dementia and is bedbound, so she needs total care from the kind, caring staff. The staff are very professional and take good care of him.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for your kind words. Our team appreciate your feedback and we promise to keep up the good work.
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Review from M T (Son of Resident) published on 9 March 2026 Submitted via Postal Review Card•
Overall Experience
Excellent service, they are looking after mum very well. I am very happy with the service.
Excellent service, they are looking after mum very well. I am very happy with the service.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for your feedback. We are pleased to hear that you are happy with the care we provide to your mother.
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Review from S A (Son of Resident) published on 9 March 2026 Submitted via Postal Review Card•
Overall Experience
Mum has recently moved from care home to nursing. She has settled very well, and all the staff on her floor are amazing. This home is kept very clean, and service is excellent always. The families are good and kept in good working order. I am satisfied with their level of service and would...
Mum has recently moved from care home to nursing. She has settled very well, and all the staff on her floor are amazing. This home is kept very clean, and service is excellent always. The families are good and kept in good working order. I am satisfied with their level of service and would recommend.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for your feedback . We appreciate your kind words.
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Review from Stephen B (Son of Resident) published on 24 December 2025 Submitted via Postal Review Card•
Overall Experience
Both parents are at Waterhall - one on level 1 and the other on level 2. Very happy with the care they are receiving. I know Dad can be difficult, but the staff work with him, and slowly he is getting used to being in a home.
The staff are incredible and care for us relatives as much as the...
Both parents are at Waterhall - one on level 1 and the other on level 2. Very happy with the care they are receiving. I know Dad can be difficult, but the staff work with him, and slowly he is getting used to being in a home.
The staff are incredible and care for us relatives as much as the residents. They are all angels.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for your lovely review. Were so pleased to hear that both your parents are doing well at Waterhall, and that your dad is gradually settling in. Our team truly appreciates your kind wordswere here to support both residents and their families, and it means a lot to know this is felt.
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Review from Lisa H (Daughter of Resident) published on 24 December 2025 Submitted via Postal Review Card•
Overall Experience
My mother has been at Waterhall since July 2025. She has settled in extremely well. I have found that the standard of care is excellent. My mother is always happy when I visit her; she looks clean and tidy, well cared for. The staff are always happy to help.
I have no worries about my mother being...
My mother has been at Waterhall since July 2025. She has settled in extremely well. I have found that the standard of care is excellent. My mother is always happy when I visit her; she looks clean and tidy, well cared for. The staff are always happy to help.
I have no worries about my mother being in Waterhall due to the very high standard of quality care. Thank you.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for your lovely review. We're so pleased to hear that your mother has settled in well and is happy during your visits. Our team works hard to provide the highest standard of care, and your kind words mean a great deal to us. Thank you again for your trust and support.
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Review from Marc H (Son of Resident) published on 24 December 2025 Submitted via Postal Review Card•
Overall Experience
Tendai and the magnificent team at Waterhall cared for my mother, Paddy, right through COVID and beyond. My mother spent four wonderful years at Waterhall with such attention and devotion from all the team, finally passing peacefully 4 days before her 102nd birthday. Absolutely amazing and a...
Tendai and the magnificent team at Waterhall cared for my mother, Paddy, right through COVID and beyond. My mother spent four wonderful years at Waterhall with such attention and devotion from all the team, finally passing peacefully 4 days before her 102nd birthday. Absolutely amazing and a tribute and credit to all. Paddy considered Waterhall as home.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for your lovely words about the team at Waterhall. It was a true privilege to care for your mother over the past four years, and we're honoured that she saw Waterhall as her home.
She was a remarkable lady, and she will be warmly remembered by all of us. Please accept our heartfelt condolences on her passing. Your message means a great deal to the whole team.
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Review from Petra F (Wife of Resident) published on 2 December 2025 Submitted via Postal Review Card•
Overall Experience
I am very happy about the care my husband gets here in this very welcoming care home. Whenever he is in trouble with his health the hospital is being called which has saved his life a couple of times! The staff are so friendly and helping every where the can!
I am very happy about the care my husband gets here in this very welcoming care home. Whenever he is in trouble with his health the hospital is being called which has saved his life a couple of times! The staff are so friendly and helping every where the can!
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you so much for sharing your kind words. We're delighted to hear that you feel happy with the care your husband receives here. Our team works hard to create a welcoming environment and to respond quickly whenever health concerns arise, so it's wonderful to know this has made a real...
Thank you so much for sharing your kind words. We're delighted to hear that you feel happy with the care your husband receives here. Our team works hard to create a welcoming environment and to respond quickly whenever health concerns arise, so it's wonderful to know this has made a real difference. Your appreciation means a lot to our staff, and we'll make sure your feedback is shared with the whole team.
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Review from Fiona W (Daughter of Resident) published on 21 November 2025 Submitted via Website•
Overall Experience
My mum has been in Waterhall care home for over two years and I can't praise them highly enough. My mum has complex medical needs and needs help with every aspect of daily living.
The nurses are experienced and competent and ensure that my mum's medical conditions are monitored and treated...
My mum has been in Waterhall care home for over two years and I can't praise them highly enough. My mum has complex medical needs and needs help with every aspect of daily living.
The nurses are experienced and competent and ensure that my mum's medical conditions are monitored and treated appropriately. They update me with any changes to her health in a professional and appropriate manner.
The carers are fantastic and help my mum to live the best life possible. Nothing is too much trouble. They support her to use her phone, access her talking books and choose what she wants to eat and wear. There is an entertainment and activity program which mum loves. The home is clean , warm and friendly, visiting is a pleasant experience and I always get a warm welcome.
I always say the staff care for my mum as if she were their own family member and I cannot thank them enough.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for sharing such a wonderful review. We're delighted to hear your mum feels so well cared for and that our team's support makes a positive difference to her daily life. Knowing she enjoys the activities and feels at home means a lot to us. Your kind words about our staff and the warm...
Thank you for sharing such a wonderful review. We're delighted to hear your mum feels so well cared for and that our team's support makes a positive difference to her daily life. Knowing she enjoys the activities and feels at home means a lot to us. Your kind words about our staff and the warm welcome you receive are greatly appreciated. Caring for your mum as if she were family is exactly what we strive for every day.
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Review from C O (Wife of Resident) published on 18 September 2025 Submitted via Postal Review Card•
Overall Experience
Best ever staff.
Best ever staff.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you so much for your kind words! We're thrilled to hear you think so highly of our team - your support means the world to us!
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Review from M A (Son of Resident) published on 18 September 2025 Submitted via Postal Review Card•
Overall Experience
The care and facilities of the home was like from from home. My father was very happy and not confused when ever we came to see him. He was always clean and comfortable and was happy to be there. He loved the food and was always with a drink not dehydrated. The team from the top down were caring...
The care and facilities of the home was like from from home. My father was very happy and not confused when ever we came to see him. He was always clean and comfortable and was happy to be there. He loved the food and was always with a drink not dehydrated. The team from the top down were caring friendly and professional.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you so much for your lovely feedback. We're so pleased to hear your father felt happy, comfortable, and well cared for during his time with us. It means a lot to know our team's efforts made a difference.
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Review from L B (Sister of Resident) published on 18 September 2025 Submitted via Postal Review Card•
Overall Experience
Whilst my brother was residing at Waterhall Care Home he was always content and well cared for even though is communication was not good because of his stroke. He always smiled at all the staff and never seemed in distress. The staff have always been caring and supportive.
Whilst my brother was residing at Waterhall Care Home he was always content and well cared for even though is communication was not good because of his stroke. He always smiled at all the staff and never seemed in distress. The staff have always been caring and supportive.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for your kind words. We're so pleased to hear your brother felt content and well cared for during his time with us. It means a lot to know our team's support made a difference.
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Review from A C (Sister of Resident) published on 18 September 2025 Submitted via Postal Review Card•
Overall Experience
Enjoyed the time in the care home. Never had a bad word to say about any of the staff.
Enjoyed the time in the care home. Never had a bad word to say about any of the staff.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you so much for your kind words! Our staff work hard to create a welcoming and caring environment, so it means a lot to know their efforts made a positive impact.
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Review from S G (Daughter of Resident) published on 8 April 2025 Submitted via Postal Review Card•
Overall Experience
Informative, friendly & personal. Made to feel welcome & part of a larger team/family.
Informative, friendly & personal. Made to feel welcome & part of a larger team/family.
↩Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home
Thank you for the review for Waterhall. It is lovely to hear that you are happy with the home. Kind regards.
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Review from F G (Son of Resident) published on 7 April 2025 Submitted via Postal Review Card•
Overall Experience
My father has been a resident for 4/5 months and he is very pleased with the care given to him. All the staff are very kind and helpful. His family are also very pleased with how our Dad is looked after, he feels safe and looked after. From the cleaners, carers, laundry, nurses and office staff are...
My father has been a resident for 4/5 months and he is very pleased with the care given to him. All the staff are very kind and helpful. His family are also very pleased with how our Dad is looked after, he feels safe and looked after. From the cleaners, carers, laundry, nurses and office staff are always polite and kind. My father is very pleased about spending his last days being cared for by the staff.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you for the feedback. I am glad to hear that your dad had a positive experience living at Waterhall.
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Review from Pauline C (Sister of Resident) published on 20 August 2024 Submitted via Postal Review Card•
Overall Experience
My brother is very happy here. Every time we visit he is in good spirits. I find the care home a very cheerful place. The staff are so friendly, helpful and caring.
My brother is very happy here. Every time we visit he is in good spirits. I find the care home a very cheerful place. The staff are so friendly, helpful and caring.
↩Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
Thank you so much for the feedback. Our team was so pleased to read the review.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 November 2019
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (1)
News
08 Oct 2026
A heartwarming reunion brought smiles, tears, and treasured memories as Water Hall Care Home resident, Brigitte was reunited with her beloved husband, Yushi, after a period of time apart. Brigitte...
08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.
Sithokozile MasukuJob Title Care ManagerJoined 2024
Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.
She is a former accountant and a registered adult nurse.
Frequently Asked Questions about Excelcare Waterhall Care Home
How much does Excelcare Waterhall Care Home cost?
The care home lists weekly fees per person from £1,400 for residential care (respite from £1,400), from £1,450 for residential dementia care (respite from £1,450), from £1,532 for nursing care (respite from £1,532) and from £1,532 for nursing dementia care (respite from £1,532). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Excelcare Waterhall Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Waterhall Care Home have?
There are 57 Single Rooms.
What are the Facilities & Services at Excelcare Waterhall Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Excelcare Waterhall Care Home to the centre of Milton Keynes?
3.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Waterhall Care Home to verify any information. View our terms and conditions. Excelcare Waterhall Care Home has an Enhanced Service -what an Enhanced Service includes.
