Waterhall Care Centre, Milton Keynes, Buckinghamshire
Waterhall Care Centre, Milton Keynes, Buckinghamshire

Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of residential, dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2017.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house. The home has strong links with the local community especially with the nearby school. There are excellent public transport services to both Bletchley Town Centre and central Milton Keynes Shopping Centre which are only a short bus ride away.

The home has 56 bedrooms with en-suite facilities. There are also lounges and dining rooms with individual kitchenettes on each floor where residents are offered home cooked meals freshly prepared by the chefs and their team. All specialist diets can be catered for.

There is a sensory room, a hairdressing salon and other quiet rooms around the home and there is also an enclosed garden with covered gazebo. All areas are tastefully decorated to a high standard and are wheelchair accessible.

The activities programme is tailored around individuals’ particular interests and a wide variety of daily activities are offered which include arm chair exercises, ball games, regular church services, bingo, singing, dancing and the occasional trip to the seaside.

The care and services provided are delivered by trained professionals who are dedicated to looking after the health and wellbeing of each resident. The management and staff of the home are welcoming and friendly and are proud to provide a supportive and hospitable environment in which to live.

Group: Excelcare Holdings

Person in charge: Tendai Mangoro (Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 56

Rooms with ensuite WC: 56

Weekly Charges Guide: Personal Care Single from £850 Nursing Care Single from £950 (These prices are only a guideline, please contact Waterhall Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time.

Parking:

Ample on-site parking for visitors.

Latest Care Quality Commission* Report on Waterhall Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Waterhall Care Centre has a Review Score of 9.1 (9.063)

The Review Score of 9.1 (maximum of 10) for Waterhall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Waterhall Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for Waterhall Care Centre is calculated as follows: ( (39 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.446 Points relating to the number of positive Reviews for Waterhall Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11.2 Target = 0.446

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waterhall Care Centre?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waterhall Care Centre

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2

The care centre does its absolute best to help and aid older people at a very difficult time. The staff are great doing such a difficult job for often difficult people. I found the meals great, although old people do have taste problems. Medicines are all done properly, even my mum's eye drops. Staff are great.

How likely would you be to recommend Waterhall Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The staff are well trained some of the staff need to encourage the residents to ear and spend more time at the table with them. But overall I am extremely happy with the way the care home is run.

How likely would you be to recommend Waterhall Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

High standards, good communication and excellent staff.

How likely would you be to recommend Waterhall Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been here for six years and I have no problems with the home or staff. There is only one thing I have to say about it and that it that they never inform me when anyone comes to see him.

How likely would you be to recommend Waterhall Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are excellent in all aspects of care and always welcome me when visiting by using my name.

How likely would you be to recommend Waterhall Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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