Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes MK2 3QH
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9.9 74 Reviews
  • Waterhall Care Home, Milton Keynes
Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house. The home has strong links with the local community especially with the nearby school. There are excellent public transport services to both Bletchley Town Centre and central Milton Keynes Shopping Centre which are only a short bus ride away.

The home has 56 bedrooms with en-suite facilities. There are also lounges and dining rooms with individual kitchenettes on each floor where residents are offered home cooked meals freshly prepared by the chefs and their team. All specialist diets can be catered for.

There is a café, a hairdressing salon and other quiet rooms around the home and there is also an enclosed garden with covered gazebo. All areas are tastefully decorated to a high standard and are wheelchair accessible.

The activities programme is tailored around individuals’ particular interests and a wide variety of daily activities are offered which include arm chair exercises, ball games, regular church services, bingo, singing, dancing and the occasional trip to the seaside.

The care and services provided are delivered by trained professionals who are dedicated to looking after the health and wellbeing of each resident. The management and staff of the home are welcoming and friendly and are proud to provide a supportive and hospitable environment in which to live.
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Care Provided by Waterhall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1475
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Waterhall Care Home to find out the exact price for your requirements.

Contact Waterhall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Waterhall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tendai Mangoro (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample on-site parking for visitors.

Waterhall Care Home Reviews (74)

9.9

Waterhall Care Home has a Review Score of 9.9 (9.935) out of 10, based on 19 reviews in the last 2 years.
Over all time Waterhall Care Home has 74 reviews.

Overall Experience
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  • 11
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Date Published
  • 74
  • 10
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Reviewer Connection to Waterhall Care Home
  • 22
  • 15
  • 8
  • 5
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  • 3
  • 2
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Total of 74, showing 1-20
Review from Stephen B (Son of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both parents are at Waterhall - one on level 1 and the other on level 2.
Very happy with the care they are receiving. I know Dad can be difficult, but the staff work with him, and slowly he is getting used to being in a home.
The staff are incredible and care for us relatives as much as the residents.
They are all angels.
Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for your lovely review. Were so pleased to hear that both your parents are doing well at Waterhall, and that your dad is gradually settling in. Our team truly appreciates your kind wordswere here to support both residents and their families, and it means a lot to know this is felt.
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Review from Lisa H (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Waterhall since July 2025. She has settled in extremely well. I have found that the standard of care is excellent. My mother is always happy when I visit her; she looks clean and tidy, well cared for. The staff are always happy to help.
I have no worries about my mother being
in Waterhall due to the very high standard of quality care. Thank you.
Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for your lovely review. We're so pleased to hear that your mother has settled in well and is happy during your visits. Our team works hard to provide the highest standard of care, and your kind words mean a great deal to us. Thank you again for your trust and support.
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Review from Marc H (Son of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tendai and the magnificent team at Waterhall cared for my mother, Paddy, right through COVID and beyond. My mother spent four wonderful years at Waterhall with such attention and devotion from all the team, finally passing peacefully 4 days before her 102nd birthday. Absolutely amazing and a tribute
and credit to all. Paddy considered Waterhall as home.
Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for your lovely words about the team at Waterhall. It was a true privilege to care for your mother over the past four years, and we're honoured that she saw Waterhall as her home.
She was a remarkable lady, and she will be warmly remembered by all of us. Please accept our heartfelt condolences on her passing. Your message means a great deal to the whole team.
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Review from Petra F (Wife of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy about the care my husband gets here in this very welcoming care home. Whenever he is in trouble with his health the hospital is being called which has saved his life a couple of times! The staff are so friendly and helping every where the can!
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you so much for sharing your kind words. We're delighted to hear that you feel happy with the care your husband receives here. Our team works hard to create a welcoming environment and to respond quickly whenever health concerns arise, so it's wonderful to know this has made a real difference. Your appreciation means a lot to our staff, and we'll make sure your feedback is shared with the whole team.
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Review from Michael S (Husband of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife when hospitalised at the beginning of the year it was recognised that she suffered from dementia also unable to walk because of her hips, therefore bed bound. Myself at 79 couldn't cope with Linda's situation. Since then, Linda has been in Waterhall Care Home. The help and support Linda and
myself have received from the managers and staff at this care home has been outstanding. I couldn't wish for anything better. I have been very lucky to be taken care of by an outstanding home. We have been happily married for 53 years and have four grown up children busy with their own lives. I spend every afternoon with my wife at the home and go home exhausted, and a grown up man, but she makes me cry. Thank you to Waterhall Care Home.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you for sharing such a heartfelt review. We're honoured to have supported both you and Wife during this time, and it means so much to know our care has made a difference. Your devotion to visiting every day is inspiring, and we'll continue doing all we can to make those moments special.
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Review from Fiona W (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Waterhall care home for over two years and I can't praise them highly enough. My mum has complex medical needs and needs help with every aspect of daily living.
The nurses are experienced and competent and ensure that my mum's medical conditions are monitored and treated appropriately.
They update me with any changes to her health in a professional and appropriate manner.


The carers are fantastic and help my mum to live the best life possible. Nothing is too much trouble. They support her to use her phone, access her talking books and choose what she wants to eat and wear. There is an entertainment and activity program which mum loves.
The home is clean , warm and friendly, visiting is a pleasant experience and I always get a warm welcome.
I always say the staff care for my mum as if she were their own family member and I cannot thank them enough.

Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for sharing such a wonderful review. We're delighted to hear your mum feels so well cared for and that our team's support makes a positive difference to her daily life. Knowing she enjoys the activities and feels at home means a lot to us. Your kind words about our staff and the warm welcome you receive are greatly appreciated. Caring for your mum as if she were family is exactly what we strive for every day.
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Review from C O (Wife of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best ever staff.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you so much for your kind words! We're thrilled to hear you think so highly of our team - your support means the world to us!
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Review from M A (Son of Resident) assisted by family/friend published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and facilities of the home was like from from home. My father was very happy and not confused when ever we came to see him. He was always clean and comfortable and was happy to be there. He loved the food and was always with a drink not dehydrated. The team from the top down were caring friendly
and professional.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you so much for your lovely feedback. We're so pleased to hear your father felt happy, comfortable, and well cared for during his time with us. It means a lot to know our team's efforts made a difference.
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Review from L B (Sister of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my brother was residing at Waterhall Care Home he was always content and well cared for even though is communication was not good because of his stroke. He always smiled at all the staff and never seemed in distress. The staff have always been caring and supportive.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you for your kind words. We're so pleased to hear your brother felt content and well cared for during his time with us. It means a lot to know our team's support made a difference.
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Review from A C (Sister of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed the time in the care home. Never had a bad word to say about any of the staff.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you so much for your kind words! Our staff work hard to create a welcoming and caring environment, so it means a lot to know their efforts made a positive impact.
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Review from S G (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Informative, friendly & personal. Made to feel welcome & part of a larger team/family.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you for the review for Waterhall. It is lovely to hear that you are happy with the home. Kind regards.
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Review from F G (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for 4/5 months and he is very pleased with the care given to him. All the staff are very kind and helpful. His family are also very pleased with how our Dad is looked after, he feels safe and looked after. From the cleaners, carers, laundry, nurses and office staff are
always polite and kind. My father is very pleased about spending his last days being cared for by the staff.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you for the feedback. I am glad to hear that your dad had a positive experience living at Waterhall.
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Review from Pauline C (Sister of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy here. Every time we visit he is in good spirits. I find the care home a very cheerful place. The staff are so friendly, helpful and caring.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you so much for the feedback. Our team was so pleased to read the review.
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Review from Kelly C (Niece of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Waterhall is a lovely home for my uncle and all staff are very caring, my uncle has been in Waterhall for 19 months now and enjoys the music and singing sessions. He love seeing the animals and thinks of all the staff as friends.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeWe appreciate your feedback. We are happy that your uncle has settled well at Waterhall and also that he enjoys the activity sessions that we offer.
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Review from Linda M (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are fantastic. The home is run properly. My mother is happy and well-kept. No complaints. Very friendly staff as well. Cannot fault the team. Well done.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeWe are so pleased to hear that you are happy with the care your mother is receiving at Waterhall. Your feedback means a lot to the Waterhall team.
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Review from John J (Next of Kin) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in Waterhall Care Home for a couple of months now, he has settled down really well and always clean and happy, the staff are very friendly helpful and caring and make the residents feel at home.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you for your feedback. We're so glad to hear that your friend has settled well at our care home.
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Review from A S (Power of Attorney of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent.
Our relative had been in hospital for ten weeks and was very frail.
After six weeks at the home, she was eating well, had no infections, much calmer and much more lucid than upon arrival.
The staff are very friendly and caring.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you. Our team value your feedback. We always strive to deliver the best care to our residents. We are so pleased that you feel reassured. Looking forward to seeing you during your visits.
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Review from C J (Mother of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Waterhall for just coming up to two years.
I have to say that all of the careers are absolutely amazing and the nurses on the floor. Nothing is too much hassle and they are always willing to help with whatever is needed.
The home is always busy with social events which are to every
resident so whether in bed all the time or in the lounges everyone gets to be involved.
I have to say this is the best-run home I have seen which has to be handed to not only the caregivers, nurses, housekeepers, volunteers but also the wonderful managers.
This is not just a care home but a home for my mum and myself.
I would recommend this home to anyone and I am always saying how wonderful it is to my colleagues and friends.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you for your kind review for the people at Waterhall. It's so lovely to hear that your Mum is happy with us. Kind regards.
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Review from D C (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been getting care for a few years, all the staff are so lovely, nothing is too much, very friendly, I would recommend the care home to other families, the staff always update the residents families.
Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Waterhall Care HomeThank you for taking the time to leave such a positive review. It is lovely to hear that you are happy with the care that your mother receives at the care home. I will ensure that this is shared with the team members.
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Review from Janice J (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last 10 months of her life at Waterhall Care Home. I cannot express how good the care was at this time. The staff went above and beyond to make sure she was clean, hydrated and happy. I seriously will never be able to thank them enough.
Reply from Corina Ashby, General Manager at Waterhall Care HomeThank you so much for taking the time to leave a review. Your comments have been fed back to the team members.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Waterhall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Waterhall Care Home is calculated as follows: ( (216 Excellents x 5) + (9 Goods x 4) ) ÷ 225 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Waterhall Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Tendai

Tendai Mangoro

Job Title: Home Manager Joined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile

Sithokozile Masuku

Job Title: Care Manager Joined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.


She is a former accountant and a registered adult nurse.

Nancy

Nancy Rajaruban

Job Title: Administrator Joined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.

Frequently Asked Questions about Waterhall Care Home

What types of Care is Waterhall Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterhall Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Waterhall Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Waterhall Care Home to the centre of Milton Keynes?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterhall Care Home to verify any information. View our terms and conditions. Waterhall Care Home has an Enhanced Service - more info.