Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes MK2 3QH
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10 70 Reviews
  • Waterhall Care Home, Milton Keynes
Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house. The home has strong links with the local community especially with the nearby school. There are excellent public transport services to both Bletchley Town Centre and central Milton Keynes Shopping Centre which are only a short bus ride away.

The home has 56 bedrooms with en-suite facilities. There are also lounges and dining rooms with individual kitchenettes on each floor where residents are offered home cooked meals freshly prepared by the chefs and their team. All specialist diets can be catered for.

There is a café, a hairdressing salon and other quiet rooms around the home and there is also an enclosed garden with covered gazebo. All areas are tastefully decorated to a high standard and are wheelchair accessible.

The activities programme is tailored around individuals’ particular interests and a wide variety of daily activities are offered which include arm chair exercises, ball games, regular church services, bingo, singing, dancing and the occasional trip to the seaside.

The care and services provided are delivered by trained professionals who are dedicated to looking after the health and wellbeing of each resident. The management and staff of the home are welcoming and friendly and are proud to provide a supportive and hospitable environment in which to live.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 57 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1475
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Waterhall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Tendai Mangoro (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample on-site parking for visitors.

Waterhall Care Home Reviews (70)

10

Waterhall Care Home has a Review Score of 10 (9.989) out of 10, based on 16 reviews in the last 2 years.
Over all time Waterhall Care Home has 70 reviews.

Overall Experience
  • 56
  • 12
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Date Published
  • 70
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Reviewer Connection to Waterhall Care Home
  • 20
  • 14
  • 7
  • 5
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  • 3
  • 2
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Total of 70, showing 1-20
Review from C O (Wife of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best ever staff.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you so much for your kind words! We're thrilled to hear you think so highly of our team - your support means the world to us!

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Review from M A (Son of Resident) assisted by family/friend published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and facilities of the home was like from from home. My father was very happy and not confused when ever we came to see him. He was always clean and comfortable and was happy to be there. He loved the food and was always with a drink not dehydrated. The team from the top down were caring friendly
and professional.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you so much for your lovely feedback. We're so pleased to hear your father felt happy, comfortable, and well cared for during his time with us. It means a lot to know our team's efforts made a difference.

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Review from L B (Sister of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my brother was residing at Waterhall Care Home he was always content and well cared for even though is communication was not good because of his stroke. He always smiled at all the staff and never seemed in distress. The staff have always been caring and supportive.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you for your kind words. We're so pleased to hear your brother felt content and well cared for during his time with us. It means a lot to know our team's support made a difference.

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Review from A C (Sister of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed the time in the care home. Never had a bad word to say about any of the staff.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you so much for your kind words! Our staff work hard to create a welcoming and caring environment, so it means a lot to know their efforts made a positive impact.

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Review from Michael S (Husband of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife arrived in January 2025 from hospital and has been well looked after ever since. With her dementia has a confused mind before she arrived here at the age of 78. Finding it very difficult to cope. I can't thank the management and the team at Waterhall Care home enough. You are obviously well
experienced with patients suffering dementia that I couldn't cope with. My life thats improved tremendously with the support received from your care home. I cannot thank the support from the team enough. God bless you all and thank you very much.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you so much for your kind words and taking the time to share your appreciation. We are truly grateful for your support and are so pleased to hear that you and your loved one have had a positive experience with us. Out team is dedicated to providing compassionate and attentive care, and it means a great deal to know that our efforts are making a difference.

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Review from S G (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Informative, friendly & personal. Made to feel welcome & part of a larger team/family.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for the review for Waterhall. It is lovely to hear that you are happy with the home. Kind regards.

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Review from F G (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for 4/5 months and he is very pleased with the care given to him. All the staff are very kind and helpful. His family are also very pleased with how our Dad is looked after, he feels safe and looked after. From the cleaners, carers, laundry, nurses and office staff are
always polite and kind. My father is very pleased about spending his last days being cared for by the staff.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you for the feedback. I am glad to hear that your dad had a positive experience living at Waterhall.

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Review from Pauline C (Sister of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy here. Every time we visit he is in good spirits. I find the care home a very cheerful place. The staff are so friendly, helpful and caring.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you so much for the feedback. Our team was so pleased to read the review.

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Review from Kelly C (Niece of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Waterhall is a lovely home for my uncle and all staff are very caring, my uncle has been in Waterhall for 19 months now and enjoys the music and singing sessions. He love seeing the animals and thinks of all the staff as friends.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

We appreciate your feedback. We are happy that your uncle has settled well at Waterhall and also that he enjoys the activity sessions that we offer.

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Review from Linda M (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are fantastic. The home is run properly. My mother is happy and well-kept. No complaints. Very friendly staff as well. Cannot fault the team. Well done.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

We are so pleased to hear that you are happy with the care your mother is receiving at Waterhall. Your feedback means a lot to the Waterhall team.

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Review from John J (Next of Kin) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in Waterhall Care Home for a couple of months now, he has settled down really well and always clean and happy, the staff are very friendly helpful and caring and make the residents feel at home.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you for your feedback. We're so glad to hear that your friend has settled well at our care home.

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Review from A S (Power of Attorney of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent.
Our relative had been in hospital for ten weeks and was very frail.
After six weeks at the home, she was eating well, had no infections, much calmer and much more lucid than upon arrival.
The staff are very friendly and caring.
Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you. Our team value your feedback. We always strive to deliver the best care to our residents. We are so pleased that you feel reassured. Looking forward to seeing you during your visits.

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Review from C J (Mother of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Waterhall for just coming up to two years.
I have to say that all of the careers are absolutely amazing and the nurses on the floor. Nothing is too much hassle and they are always willing to help with whatever is needed.
The home is always busy with social events which are to every
resident so whether in bed all the time or in the lounges everyone gets to be involved.
I have to say this is the best-run home I have seen which has to be handed to not only the caregivers, nurses, housekeepers, volunteers but also the wonderful managers.
This is not just a care home but a home for my mum and myself.
I would recommend this home to anyone and I am always saying how wonderful it is to my colleagues and friends.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your kind review for the people at Waterhall. It's so lovely to hear that your Mum is happy with us. Kind regards.

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Review from D C (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been getting care for a few years, all the staff are so lovely, nothing is too much, very friendly, I would recommend the care home to other families, the staff always update the residents families.
Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Waterhall Care Home

Thank you for taking the time to leave such a positive review. It is lovely to hear that you are happy with the care that your mother receives at the care home. I will ensure that this is shared with the team members.

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Review from Janice J (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last 10 months of her life at Waterhall Care Home. I cannot express how good the care was at this time. The staff went above and beyond to make sure she was clean, hydrated and happy. I seriously will never be able to thank them enough.
Reply from Corina Ashby, General Manager at Waterhall Care Home

Thank you so much for taking the time to leave a review. Your comments have been fed back to the team members.

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Review from N H (Wife of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been with the Waterhall Care Home family for just over one year. He is so much better now than he was when he first went there. He is always clean and happy and well looked after by his dedicated carers. There is so much more I could say about the excellent running of the care home and
it never changed whatever day or time I visit. It makes me happy.
Reply from Corina Ashby, General Manager at Waterhall Care Home

Thank you for your lovely review. We always strive to do our best for the people who live in our home. I will pass on your comments to the team.

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Review from E M (Son of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the way that my father is looked after at Waterhall Care Home. He is settled and happy there. Well done to the caring team who have helped him to adjust and settle into this environment.
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Review from Michelle B (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly wonderful home. Not only did they do an amazing and caring job looking after my father who was a resident, they were equally as amazing with my mother, offering her comfort and support. I had only seen bad things about care homes but these lovely people completely changed my mind. They were
so good with my dad and his needs, nothing was too much trouble and it felt like they really loved him as we did. They ensured that my mother was equally looked after. The staff acted on any suggestions that we had towards my father's care and we felt completely confident with him living here.
Thank you so much for all that you have done for us, it was truly appreciated.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your lovely review of Waterhall. It is really heartwarming to read. Thanks again.

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Review from B C (Friend of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The minute you enter Waterhall Care Home, you are met by smiling and polite care staff from admin staff, manager, nurses, care staff, activities coordinator, and domestic staff. The home is well-kept and very clean and you can never perceive any odours. The care given to residents is amazing, they are
given person-centred care, given choice of what they want to eat or drink according to their care plan. Care staff do not assume what a patient needs they ask. The home is filled with the laughter of staff and residents.
Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care Home

Thank you for your kind words. I will pass on your comments to our team members.

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Review from E H (Relative of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think the home is lovely and the staff are very friendly and do the very best job possible but every care home needs extra staff so that residents could be given extra attention that they deserve.
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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Waterhall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.989 for Waterhall Care Home is calculated as follows: ( (187 Excellents x 5) + (2 Goods x 4) ) ÷ 189 Ratings = 4.989
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Waterhall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Tendai

Tendai Mangoro

Job Title: Home Manager Joined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile

Sithokozile Masuku

Job Title: Care Manager Joined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.


She is a former accountant and a registered adult nurse.

Nancy

Nancy Rajaruban

Job Title: Administrator Joined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.

Frequently Asked Questions about Waterhall Care Home

What types of Care is Waterhall Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterhall Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Waterhall Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Waterhall Care Home to the centre of Milton Keynes?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterhall Care Home to verify any information. View our terms and conditions. Waterhall Care Home has an Enhanced Service - more info.