Submit a Review for Excelcare Waterhall Care Home
Fern Grove, Bletchley, Milton Keynes, MK2 3QH
View full details of Excelcare Waterhall Care HomeLatest Reviews for Excelcare Waterhall Care Home
25 March 2026
Waterhall is a lovely, well run care home. My mother has dementia and is bedbound, so she needs total care from the kind, caring staff. The staff are very professional and take good care of him.
09 March 2026
Mum has recently moved from care home to nursing. She has settled very well, and all the staff on her floor are amazing. This home is kept very clean, and service is excellent always. The families are good and kept in good working order. I am satisfied with their level of service and would
recommend.
09 March 2026
Excellent service, they are looking after mum very well. I am very happy with the service.
27 January 2026
Waterhall Centre Home at the enterance to the care home the sign says 2019 outstanding when are we going to see 2026 outstanding talking to others it certainly diserves it. Thank you.
24 December 2025
Both parents are at Waterhall - one on level 1 and the other on level 2.
Very happy with the care they are receiving. I know Dad can be difficult, but the staff work with him, and slowly he is getting used to being in a home.
The staff are incredible and care for us relatives as much as the
residents. They are all angels.
24 December 2025
My mother has been at Waterhall since July 2025. She has settled in extremely well. I have found that the standard of care is excellent. My mother is always happy when I visit her; she looks clean and tidy, well cared for. The staff are always happy to help.
I have no worries about my mother being
in Waterhall due to the very high standard of quality care. Thank you.
24 December 2025
Tendai and the magnificent team at Waterhall cared for my mother, Paddy, right through COVID and beyond. My mother spent four wonderful years at Waterhall with such attention and devotion from all the team, finally passing peacefully 4 days before her 102nd birthday. Absolutely amazing and a tribute
and credit to all. Paddy considered Waterhall as home.
02 December 2025
I am very happy about the care my husband gets here in this very welcoming care home. Whenever he is in trouble with his health the hospital is being called which has saved his life a couple of times! The staff are so friendly and helping every where the can!
21 November 2025
My mum has been in Waterhall care home for over two years and I can't praise them highly enough. My mum has complex medical needs and needs help with every aspect of daily living.
The nurses are experienced and competent and ensure that my mum's medical conditions are monitored and treated
appropriately. They update me with any changes to her health in a professional and appropriate manner.
The carers are fantastic and help my mum to live the best life possible. Nothing is too much trouble. They support her to use her phone, access her talking books and choose what she wants to eat and wear. There is an entertainment and activity program which mum loves.
The home is clean , warm and friendly, visiting is a pleasant experience and I always get a warm welcome.
I always say the staff care for my mum as if she were their own family member and I cannot thank them enough.
18 September 2025
Best ever staff.
18 September 2025
The care and facilities of the home was like from from home. My father was very happy and not confused when ever we came to see him. He was always clean and comfortable and was happy to be there. He loved the food and was always with a drink not dehydrated. The team from the top down were caring
friendly and professional.
18 September 2025
Whilst my brother was residing at Waterhall Care Home he was always content and well cared for even though is communication was not good because of his stroke. He always smiled at all the staff and never seemed in distress. The staff have always been caring and supportive.
18 September 2025
Enjoyed the time in the care home. Never had a bad word to say about any of the staff.
08 April 2025
Informative, friendly & personal. Made to feel welcome & part of a larger team/family.
07 April 2025
My father has been a resident for 4/5 months and he is very pleased with the care given to him. All the staff are very kind and helpful. His family are also very pleased with how our Dad is looked after, he feels safe and looked after. From the cleaners, carers, laundry, nurses and office staff are
always polite and kind. My father is very pleased about spending his last days being cared for by the staff.
20 August 2024
My brother is very happy here. Every time we visit he is in good spirits. I find the care home a very cheerful place. The staff are so friendly, helpful and caring.
16 August 2024
Waterhall is a lovely home for my uncle and all staff are very caring, my uncle has been in Waterhall for 19 months now and enjoys the music and singing sessions. He love seeing the animals and thinks of all the staff as friends.
23 July 2024
The staff and management are fantastic. The home is run properly. My mother is happy and well-kept. No complaints. Very friendly staff as well. Cannot fault the team. Well done.
18 March 2024
My friend has been in Waterhall Care Home for a couple of months now, he has settled down really well and always clean and happy, the staff are very friendly helpful and caring and make the residents feel at home.
01 March 2024
Excellent.
Our relative had been in hospital for ten weeks and was very frail.
After six weeks at the home, she was eating well, had no infections, much calmer and much more lucid than upon arrival.
The staff are very friendly and caring.
Latest Reviews for Excelcare Waterhall Care Home
25 March 2026
Waterhall is a lovely, well run care home. My mother has dementia and is bedbound, so she needs total care from the kind, caring staff. The staff are very professional and take good care of him.
09 March 2026
Mum has recently moved from care home to nursing. She has settled very well, and all the staff on her floor are amazing. This home is kept very clean, and service is excellent always. The families are good and kept in good working order. I am satisfied with their level of service and would
recommend.
09 March 2026
Excellent service, they are looking after mum very well. I am very happy with the service.
27 January 2026
Waterhall Centre Home at the enterance to the care home the sign says 2019 outstanding when are we going to see 2026 outstanding talking to others it certainly diserves it. Thank you.
24 December 2025
Both parents are at Waterhall - one on level 1 and the other on level 2.
Very happy with the care they are receiving. I know Dad can be difficult, but the staff work with him, and slowly he is getting used to being in a home.
The staff are incredible and care for us relatives as much as the
residents. They are all angels.
24 December 2025
My mother has been at Waterhall since July 2025. She has settled in extremely well. I have found that the standard of care is excellent. My mother is always happy when I visit her; she looks clean and tidy, well cared for. The staff are always happy to help.
I have no worries about my mother being
in Waterhall due to the very high standard of quality care. Thank you.
24 December 2025
Tendai and the magnificent team at Waterhall cared for my mother, Paddy, right through COVID and beyond. My mother spent four wonderful years at Waterhall with such attention and devotion from all the team, finally passing peacefully 4 days before her 102nd birthday. Absolutely amazing and a tribute
and credit to all. Paddy considered Waterhall as home.
02 December 2025
I am very happy about the care my husband gets here in this very welcoming care home. Whenever he is in trouble with his health the hospital is being called which has saved his life a couple of times! The staff are so friendly and helping every where the can!
21 November 2025
My mum has been in Waterhall care home for over two years and I can't praise them highly enough. My mum has complex medical needs and needs help with every aspect of daily living.
The nurses are experienced and competent and ensure that my mum's medical conditions are monitored and treated
appropriately. They update me with any changes to her health in a professional and appropriate manner.
The carers are fantastic and help my mum to live the best life possible. Nothing is too much trouble. They support her to use her phone, access her talking books and choose what she wants to eat and wear. There is an entertainment and activity program which mum loves.
The home is clean , warm and friendly, visiting is a pleasant experience and I always get a warm welcome.
I always say the staff care for my mum as if she were their own family member and I cannot thank them enough.
18 September 2025
Best ever staff.
18 September 2025
The care and facilities of the home was like from from home. My father was very happy and not confused when ever we came to see him. He was always clean and comfortable and was happy to be there. He loved the food and was always with a drink not dehydrated. The team from the top down were caring
friendly and professional.
18 September 2025
Whilst my brother was residing at Waterhall Care Home he was always content and well cared for even though is communication was not good because of his stroke. He always smiled at all the staff and never seemed in distress. The staff have always been caring and supportive.
18 September 2025
Enjoyed the time in the care home. Never had a bad word to say about any of the staff.
08 April 2025
Informative, friendly & personal. Made to feel welcome & part of a larger team/family.
07 April 2025
My father has been a resident for 4/5 months and he is very pleased with the care given to him. All the staff are very kind and helpful. His family are also very pleased with how our Dad is looked after, he feels safe and looked after. From the cleaners, carers, laundry, nurses and office staff are
always polite and kind. My father is very pleased about spending his last days being cared for by the staff.
20 August 2024
My brother is very happy here. Every time we visit he is in good spirits. I find the care home a very cheerful place. The staff are so friendly, helpful and caring.
16 August 2024
Waterhall is a lovely home for my uncle and all staff are very caring, my uncle has been in Waterhall for 19 months now and enjoys the music and singing sessions. He love seeing the animals and thinks of all the staff as friends.
23 July 2024
The staff and management are fantastic. The home is run properly. My mother is happy and well-kept. No complaints. Very friendly staff as well. Cannot fault the team. Well done.
18 March 2024
My friend has been in Waterhall Care Home for a couple of months now, he has settled down really well and always clean and happy, the staff are very friendly helpful and caring and make the residents feel at home.
01 March 2024
Excellent.
Our relative had been in hospital for ten weeks and was very frail.
After six weeks at the home, she was eating well, had no infections, much calmer and much more lucid than upon arrival.
The staff are very friendly and caring.