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Excelcare Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes, Buckinghamshire MK2 3QH
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Excelcare Waterhall Care Home, Milton Keynes
Excelcare Waterhall Care Home, Milton Keynes
Excelcare Waterhall Care Home, Milton Keynes

Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house....  

Care Provided by Excelcare Waterhall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,475N/A
Residential Dementia CareFrom £1,475N/A
Nursing CareFrom £1,800N/A
Nursing Dementia CareFrom £1,850N/A

Contact Excelcare Waterhall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tendai Mangoro (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Single Rooms with ensuite Wet Room (57)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample on-site parking for visitors.

Excelcare Waterhall Care Home Reviews (80)

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9.9

Excelcare Waterhall Care Home has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years. Over all time Excelcare Waterhall Care Home has 80 reviews.

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Showing 80 reviews matching selected criteria
Review from Karen G (Wife of Resident) published on 23 June 2022 Submitted via Postal Card
Overall Experience

The care my husband has received has been fantastic. All the staff have been kind, caring and understanding. They have understood the needs of my husband and involved me in all decisions. I couldn't praise them enough. Thank you.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you very much for the lovely review for Waterhall, we are so pleased to hear that your husband has received such fantastic care at Waterhall. Kind regards.

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Review from Lucy C (Daughter of Resident) published on 24 November 2021 Submitted via Website
Overall Experience
We really could not have asked for better care for our mother. Our mum stayed here for four months before she peacefully passed at the care home.
From the day she started there, she was treated with warmth and kindness from all the staff. They have been amazing throughout her stay at the home and she felt very much at home. Every day I visited they also looked after me during the long hours I spent with her.
When Mum was end of life they accommodated me and my family to visit and be with her at all times. They kept us informed at all times as to her progression and were sensitive throughout the process.
After she passed they were amazing, accommodating our rituals and fulfilling all our wishes. They provided us with their facilities and gave us tea, coffee and snacks to support and comfort us. They allowed us to use their dining area through the days to accommodate our large family going above and beyond what we expected.

We cannot thank them enough for everything they’ve done.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Please accept our condolences on the passing of your mother, and also for your heartfelt response. It was lovely to hear the home were so accommodating. Wishing you all the best. Kind regards.

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Review from Dave S (Brother of Resident) published on 28 September 2021 Submitted via Website
Overall Experience
I visited my sister on 15th September 2021, with my wife. We did the LFT at home so we saved some time. The staff registered the tests, gave us some PPE and gloves and we were taken to my sister's room. A nurse greeted us, then left us alone, to chat privately.
My sister's eyes lit up and she had a broad smile. We chatted, remembered old times, she ate a little and we took some photos.
We were helped to the way out. Removed our PPE and the staff called for a taxi to take us back to the train station.
The whole experience was well organised, the staff were helpful, and the place was clean.
We left with a light heart, in the knowledge that my sister was having excellent care.

Thanks to all of you at Waterhall Care Home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your kind words for Waterhall. We were very pleased to hear that your experience at Waterhall has been a very good one and your sister is happy in the home. Kind regards.

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Review from Faye R (Granddaughter of Resident) published on 7 September 2021 Submitted via Website
Overall Experience

Wonderful homely care home with exceptionally caring and kind staff. Always enjoyed spending time with grandad here, always made to feel welcome. Grandad was very content and well-looked after. Thank you to all the team that cared for him.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your kind words to Waterhall and we are all very pleased to hear that your Grandad was happy in the home.

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Review from Kim R (Daughter of Resident) published on 7 September 2021 Submitted via Website
Overall Experience

Waterhall was a home away from home for my dad in his last years and I couldn’t be more pleased with the way he was cared for. The kindness and skill of the staff humbles me. They treat residents with immense warmth and made my dad and our family feel like their own. They have tremendous nursing and personal care skills backed up with a wealth of experience. The staff at Waterhall enabled me to spend quality time with dad safe in the knowledge that they were looking after his complex medical and emotional needs. They kept him happy and healthy. The honest and easy communication with all staff meant we were able to overcome the inevitable challenges of having a loved one in a care home. Our Waterhall family should feel proud of themselves! Thank you.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your glowing feedback on Waterhall and so pleased to hear your Dad was happy there.

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Review from S Y (Daughter of Resident) published on 7 September 2021 Submitted via Postal Card
Overall Experience

Staff are excellent in helping when needed. Supervisors and managers let you know when there is change going on with our loved ones. The care home is well looked after and everyone is friendly. Able to ask for drinks when needed. The fire alarm works well.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your review on Waterhall, we were very pleased to hear that you felt the home was safe and friendly.

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Review from Nicola F (Daughter of Resident) published on 23 August 2021 Submitted via Website
Overall Experience

All the staff at Waterhall Care Home do an amazing job of not only providing an excellent level of care but also fostering a family environment whereby residents feel welcomed and cared for in a way that makes them feel at home. The lovely lady in the office who greets you, the activities manager who went above and beyond for my mum, capturing pictures of my mum having fun and doing things she hasn’t done in years (music, baking and gardening), which brought me great comfort. All the staff on the 2nd floor were very caring and attentive - very grateful to them all.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your review with regards to Waterhall and it is heartwarming to hear that your Mum has settled in the home so well and is happy.

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Review from Alice D (Wife of Resident) published on 19 August 2021 Submitted via Postal Card
Overall Experience

I am very pleased with the care my husband is receiving. The staff are very helpful to me in answering any questions that I may have. My husband has been here for 5 months and I am happy to say he has settled in well.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you very much for the complimentary review for Waterhall, this means a lot to the home. I am pleased to hear your husband has settled well.

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Review from Asif H (Grandson of Resident) published on 9 August 2021 Submitted via Website
Overall Experience

Lovely care home. We went to visit our Gran for the first time today. This is a wonderful, professional care home with kind and caring staff. The facilities are bright and the place is clearly well looked after and noticeably clean. We were so pleased to see our gran nicely settled in such a lovely place with a warm and welcoming atmosphere for both residents and visitors.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your lovely review of Waterhall. The manager and staff will be very pleased to read this. It is good to hear that your gran has settled nicely, very reassuring. Kind regards

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Review from Amyn G (Son of Resident) published on 4 August 2021 Submitted via Postal Card
Overall Experience

My mum was in for 3 weeks respite which was amazing. After seeing the care given in that short period and mum being bedbound and the care given during these hard times (Covid) this is the only place it was agreed to keep her with yourselves Waterhall Care. The staff were amazing. Care with a smile. Bless you.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your super review for Waterhall, this will mean a great deal to the staff. I am pleased that your Mum was happy enough to stay too.

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Review from Nilufa C (Daughter of Resident) published on 27 July 2021 Submitted via Website
Overall Experience

My mother was admitted initially for respite. After 3 weeks we decided that my mother should remain there permanently as the level of care is excellent, despite COVID and isolation. We were finding it difficult to Skype my mother but the staff found a way for us to connect with my mother and were very helpful. I feel very safe for my mother, being as all COVID measures (sanitising, tests and PPE) are adhered to. When my mother was poorly they also agree for me to visit more regularly to feed her. They interact with my mum all the time. I feel my mum is in the right home, it is very clean and tidy and when I visit I find my mother is looking good, tidy and safe. The staff are excellent, always smiling and interacting with me. They always talk to me and are very helpful. They go the extra mile. I am pleased my mum is at Waterhall care home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your kind words with regards to Waterhall, the Manager and Staff will be very pleased to receive this. I am happy to hear that your Mum was looked after very well in the right home for her. Kind regards, Celia.

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Review from H H (Respite Resident) published on 24 April 2021 Submitted via Postal Card
Overall Experience

I was very well cared for by a friendly, kind, caring and supportive staff during the five weeks I spent in the rehabilitation unit. This is no small measure that helped me on the road to recovery, and for that, I am very grateful.

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Review from K B (Husband of Resident) published on 12 April 2021 Submitted via Postal Card
Overall Experience

I found all staff very helpful and eager to help in totally every way.

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Review from David W (Son of Resident) published on 25 March 2021 Submitted via Postal Card
Overall Experience

Mum was very independent before coming into the care home and was very apprehensive and worried before coming in, staff were very kind and supportive to Mum and she soon settled down and in time became very happy. Mum always had praise for the carers and made good friends. Mum always complimented the food and while she was well really enjoyed the activities. Staff always kept us informed of Mum's health issues and were very supportive after Mum's passing. We would always recommend the home to others looking for care for their loved ones.

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Review from James C (Partner of Resident) published on 8 March 2021 Submitted via Postal Card
Overall Experience

I have been allowed to have compassionate visits as I have a terminal condition. The staff and management have been extremely kind and helpful to both my partner and me.

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Review from Patricia H (Daughter of Resident) published on 8 March 2021 Submitted via Postal Card
Overall Experience

My mother has lived at Waterhall for the past six years, but on the 26th of January 2021, she sadly passed away. During her time at the home, all the staff were brilliant, she received the best care and we, as a family, were made to feel welcome at all times. After she passed away, all the staff were very helpful and supportive. Nothing was too much trouble. It really is a brilliant place.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for your review, Pat. We did what we are good at - caring.

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Review from Anne S (Resident / Service User) published on 8 January 2021 Submitted via Postal Card
Overall Experience

This care home Waterhall Care Home. I have been very happy here over the past 2 and a half weeks. Everyone has been friendly, helpful and always make you feel happy and at home. I will miss each and all of them. The meals could not have been better. I will miss here when I go home tomorrow, but I will be happy to see all of my family as I have missed them.

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Review from Derek L (Respite Resident) published on 8 December 2020 Submitted via Postal Card
Overall Experience

Did not meet management, but my ratings explain my total satisfaction. A very nice facility that is well managed, spotlessly clean and has super food. I would go back anytime.

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Review from J D (Daughter of Resident) published on 19 November 2020 Submitted via Postal Card
Overall Experience

This year has been extremely difficult. The staff have kept me updated on Mum's welfare consistently which I'm grateful for in these uncertain times. I have been thankful to all staff for their constant care in these changing times.

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Review from A C (Resident / Service User) published on 10 November 2020 Submitted via Postal Card
Overall Experience

The care home is modern clean and bright. The room I am occupying has dual aspect windows and is light, airy and very pleasant. The food is very good considering the numbers being catered for. The jewel in the crown is undoubtedly the staff who work so hard to deliver first-class care for anyone who manages this team life must be relatively good working with such a great team of people.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 November 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

  • 02 Jul 2025

    At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...

Upcoming Events

There are no upcoming events for Excelcare Waterhall Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Waterhall Care Home.

Meet the Team (3)

Tendai Mangoro
Tendai MangoroJob Title:Home ManagerJoined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile Masuku
Sithokozile MasukuJob Title:Care ManagerJoined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.

She is a former accountant and a registered adult nurse.

Nancy Rajaruban
Nancy RajarubanJob Title:AdministratorJoined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.

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