Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes MK2 3QH
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9.9 74 Reviews
  • Waterhall Care Home, Milton Keynes
Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house. The home has strong links with the local community especially with the nearby school. There are excellent public transport services to both Bletchley Town Centre and central Milton Keynes Shopping Centre which are only a short bus ride away.

The home has 56 bedrooms with en-suite facilities. There are also lounges and dining rooms with individual kitchenettes on each floor where residents are offered home cooked meals freshly prepared by the chefs and their team. All specialist diets can be catered for.

There is a café, a hairdressing salon and other quiet rooms around the home and there is also an enclosed garden with covered gazebo. All areas are tastefully decorated to a high standard and are wheelchair accessible.

The activities programme is tailored around individuals’ particular interests and a wide variety of daily activities are offered which include arm chair exercises, ball games, regular church services, bingo, singing, dancing and the occasional trip to the seaside.

The care and services provided are delivered by trained professionals who are dedicated to looking after the health and wellbeing of each resident. The management and staff of the home are welcoming and friendly and are proud to provide a supportive and hospitable environment in which to live.
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Care Provided by Waterhall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1475
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Waterhall Care Home to find out the exact price for your requirements.

Contact Waterhall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Waterhall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tendai Mangoro (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample on-site parking for visitors.

Waterhall Care Home Reviews (74)

9.9

Waterhall Care Home has a Review Score of 9.9 (9.935) out of 10, based on 19 reviews in the last 2 years.
Over all time Waterhall Care Home has 74 reviews.

Overall Experience
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  • 11
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Date Published
  • 74
  • 10
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Reviewer Connection to Waterhall Care Home
  • 22
  • 15
  • 8
  • 5
  • 4
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  • 3
  • 2
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  • 1
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Total of 74, showing 21-40
Review from N H (Wife of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been with the Waterhall Care Home family for just over one year. He is so much better now than he was when he first went there. He is always clean and happy and well looked after by his dedicated carers. There is so much more I could say about the excellent running of the care home and
it never changed whatever day or time I visit. It makes me happy.
Reply from Corina Ashby, General Manager at Waterhall Care HomeThank you for your lovely review. We always strive to do our best for the people who live in our home. I will pass on your comments to the team.
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Review from E M (Son of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the way that my father is looked after at Waterhall Care Home. He is settled and happy there. Well done to the caring team who have helped him to adjust and settle into this environment.
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Review from Michelle B (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly wonderful home. Not only did they do an amazing and caring job looking after my father who was a resident, they were equally as amazing with my mother, offering her comfort and support. I had only seen bad things about care homes but these lovely people completely changed my mind. They were
so good with my dad and his needs, nothing was too much trouble and it felt like they really loved him as we did. They ensured that my mother was equally looked after. The staff acted on any suggestions that we had towards my father's care and we felt completely confident with him living here.
Thank you so much for all that you have done for us, it was truly appreciated.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you for your lovely review of Waterhall. It is really heartwarming to read. Thanks again.
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Review from B C (Friend of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The minute you enter Waterhall Care Home, you are met by smiling and polite care staff from admin staff, manager, nurses, care staff, activities coordinator, and domestic staff. The home is well-kept and very clean and you can never perceive any odours. The care given to residents is amazing, they are
given person-centred care, given choice of what they want to eat or drink according to their care plan. Care staff do not assume what a patient needs they ask. The home is filled with the laughter of staff and residents.
Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care HomeThank you for your kind words. I will pass on your comments to our team members.
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Review from E H (Relative of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think the home is lovely and the staff are very friendly and do the very best job possible but every care home needs extra staff so that residents could be given extra attention that they deserve.
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Review from Paul C (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased that Mum is now safe, secure and stimulated by her surroundings and the staff provide her with good care.
Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care HomeThank you Paul for your kind words. I will feedback your comments to the team.
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Review from Siobhan W (Daughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Waterhall Care Home since 2020.
The staff are amazing and pay such attention to detail in every aspect of care given. The friendly atmosphere lends itself well to a home environment. One can say it is a "Home away from Home".
During Covid times the weekly webinars
were a godsend and the live chats via video call kept families very much in the loop.
It gives me such peace of mind, living in South Africa to know that Mom is so well taken care of.
Keep up the excellent work Waterhall ... much appreciated!
Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care HomeThank you for your kind words. I will pass them on to the other members of the team.
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Review from Brenda B (Wife of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so helpful and very kind to my husband and also to me. Nothing is too much bother. They are all so good and happy which rubs off on others.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you very much for your kind review of Waterhall and we are so pleased that your husband has been happy in the home.
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Review from Mark W (Son of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Waterhall Care Home for a number of years and the relationship between staff and residents is fantastic. Always make time for a chat, can share a joke and have a sing song. Communication from the team is really on point and webinars are held regularly to explain topics such
as dementia. I love the social media updates.
Reply from Celia Hardill, Regional Director at Waterhall Care HomeThank you for taking the time to send a review for Waterhall, we are pleased to learn that your mum is happy in the home and the relationship is so good with the team. Thank you once again.
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Review from Ian W (Husband of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is at Waterhall Care Home.
Her care is excellent and all the staff are first class.
Reply from Sarah Lawton-Murray, Family Liaison Officer at Waterhall Care HomeDear Ian, thank you for your lovely review. We always strive to do our best for the people who live in our home. Thank you.
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Review from K N (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff with such attention to detail. Every single staff member had a unique story and connection with my mother. I stayed there for a whole week at the end of her life. I was treated with respect, care and compassion, and this was a fraction of how they treated my mother. I am in awe of the
work they do. I am so grateful. All of the staff are fantastic. I will never forget their compassion. Even to the end, there was oral care and movement to prevent pressure sores. They take great pride in ensuring that there is full skin integrity. Bravo.
This care home is like no other that I have ever seen and I really wouldn't mind ending my days somewhere like this. Thank you.
Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care HomeThank you for your kind words. Our team at Water Hall works very hard to ensure that the people who live in our home receive the best possible care.
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Review from R T (Wife of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at the care home in his final years. He was cared for by a wonderful team who were so kind and caring and who went out of their way to make me feel welcome too.
Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeIt was a pleasure looking after your husband. The Waterhall team will always welcome you at all times.
Thank you for being our family member.
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Review from Robert T (Son-in-law of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank the staff for their care and passion shown towards my mother-in-law during her stay with you. In very difficult circumstances you all showed great care towards us and gave support when needed.
Thanks again to a great team of people. Extra special thanks to one member of staff
who's outstanding at his job and deserves the greatest of praise.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you for your kind response to Waterhall. We will ensure this is passed on to the team members. Kind regards.
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Review from G C (Niece of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my aunt in the care home recently as she has moved from another home. She was very happy to see me and she smelled lovely, the carer had put on her favourite perfume and done her nails which was so lovely to see and obviously cheered her up too. Her keyworker had already put up her pictures
in her room which made her feel so at home.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you very much for providing such a heartfelt review following a visit from your aunt. We are glad to hear that she is happy in the home.
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Review from Karen G (Wife of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my husband has received has been fantastic. All the staff have been kind, caring and understanding. They have understood the needs of my husband and involved me in all decisions. I couldn't praise them enough. Thank you.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you very much for the lovely review for Waterhall, we are so pleased to hear that your husband has received such fantastic care at Waterhall. Kind regards.
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Review from Lucy C (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We really could not have asked for better care for our mother. Our mum stayed here for four months before she peacefully passed at the care home.
From the day she started there, she was treated with warmth and kindness from all the staff. They have been amazing throughout her stay at the home and she
felt very much at home. Every day I visited they also looked after me during the long hours I spent with her.
When Mum was end of life they accommodated me and my family to visit and be with her at all times. They kept us informed at all times as to her progression and were sensitive throughout the process.
After she passed they were amazing, accommodating our rituals and fulfilling all our wishes. They provided us with their facilities and gave us tea, coffee and snacks to support and comfort us. They allowed us to use their dining area through the days to accommodate our large family going above and beyond what we expected.
We cannot thank them enough for everything they’ve done.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomePlease accept our condolences on the passing of your mother, and also for your heartfelt response. It was lovely to hear the home were so accommodating. Wishing you all the best. Kind regards.
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Review from Dave S (Brother of Resident) published on 28 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my sister on 15th September 2021, with my wife. We did the LFT at home so we saved some time. The staff registered the tests, gave us some PPE and gloves and we were taken to my sister's room. A nurse greeted us, then left us alone, to chat privately.
My sister's eyes lit up and she had a
broad smile. We chatted, remembered old times, she ate a little and we took some photos.
We were helped to the way out. Removed our PPE and the staff called for a taxi to take us back to the train station.
The whole experience was well organised, the staff were helpful, and the place was clean.
We left with a light heart, in the knowledge that my sister was having excellent care.
Thanks to all of you at Waterhall Care Home.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you for your kind words for Waterhall. We were very pleased to hear that your experience at Waterhall has been a very good one and your sister is happy in the home. Kind regards.
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Review from Faye R (Granddaughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful homely care home with exceptionally caring and kind staff. Always enjoyed spending time with grandad here, always made to feel welcome. Grandad was very content and well-looked after. Thank you to all the team that cared for him.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you for your kind words to Waterhall and we are all very pleased to hear that your Grandad was happy in the home.
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Review from Kim R (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Waterhall was a home away from home for my dad in his last years and I couldn’t be more pleased with the way he was cared for. The kindness and skill of the staff humbles me. They treat residents with immense warmth and made my dad and our family feel like their own. They have tremendous nursing and
personal care skills backed up with a wealth of experience. The staff at Waterhall enabled me to spend quality time with dad safe in the knowledge that they were looking after his complex medical and emotional needs. They kept him happy and healthy. The honest and easy communication with all staff meant we were able to overcome the inevitable challenges of having a loved one in a care home. Our Waterhall family should feel proud of themselves! Thank you.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you for your glowing feedback on Waterhall and so pleased to hear your Dad was happy there.
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Review from S Y (Daughter of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent in helping when needed. Supervisors and managers let you know when there is change going on with our loved ones. The care home is well looked after and everyone is friendly. Able to ask for drinks when needed. The fire alarm works well.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care HomeThank you for your review on Waterhall, we were very pleased to hear that you felt the home was safe and friendly.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Waterhall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Waterhall Care Home is calculated as follows: ( (216 Excellents x 5) + (9 Goods x 4) ) ÷ 225 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Waterhall Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Tendai

Tendai Mangoro

Job Title: Home Manager Joined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile

Sithokozile Masuku

Job Title: Care Manager Joined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.


She is a former accountant and a registered adult nurse.

Nancy

Nancy Rajaruban

Job Title: Administrator Joined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.

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