






Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.
Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house....
Care Provided by Excelcare Waterhall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Waterhall Care Home for full pricing details and T&Cs.
Contact Excelcare Waterhall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Tendai Mangoro (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Visiting
- Visitors welcome at any time.
Parking
- Ample on-site parking for visitors.
Excelcare Waterhall Care Home Reviews (80)
Excelcare Waterhall Care Home has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years.
Over all time Excelcare Waterhall Care Home has 80 reviews.
The staff and management are fantastic. The home is run properly. My mother is happy and well-kept. No complaints. Very friendly staff as well. Cannot fault the team. Well done.
We are so pleased to hear that you are happy with the care your mother is receiving at Waterhall. Your feedback means a lot to the Waterhall team.
My friend has been in Waterhall Care Home for a couple of months now, he has settled down really well and always clean and happy, the staff are very friendly helpful and caring and make the residents feel at home.
Thank you for your feedback. We're so glad to hear that your friend has settled well at our care home.
Our relative had been in hospital for ten weeks and was very frail.
After six weeks at the home, she was eating well, had no infections, much calmer and much more lucid than upon arrival.
The staff are very friendly and caring.
Thank you. Our team value your feedback. We always strive to deliver the best care to our residents. We are so pleased that you feel reassured. Looking forward to seeing you during your visits.
I have to say that all of the careers are absolutely amazing and the nurses on the floor. Nothing is too much hassle and they are always willing to help with whatever is needed.
The home is always busy with social events which are to every resident so whether in bed all the time or in the lounges everyone gets to be involved.
I have to say this is the best-run home I have seen which has to be handed to not only the caregivers, nurses, housekeepers, volunteers but also the wonderful managers.
This is not just a care home but a home for my mum and myself.
I would recommend this home to anyone and I am always saying how wonderful it is to my colleagues and friends.
Thank you for your kind review for the people at Waterhall. It's so lovely to hear that your Mum is happy with us. Kind regards.
My mum has been getting care for a few years, all the staff are so lovely, nothing is too much, very friendly, I would recommend the care home to other families, the staff always update the residents families.
Thank you for taking the time to leave such a positive review. It is lovely to hear that you are happy with the care that your mother receives at the care home. I will ensure that this is shared with the team members.
My mother spent the last 10 months of her life at Waterhall Care Home. I cannot express how good the care was at this time. The staff went above and beyond to make sure she was clean, hydrated and happy. I seriously will never be able to thank them enough.
Thank you so much for taking the time to leave a review. Your comments have been fed back to the team members.
My husband has been with the Waterhall Care Home family for just over one year. He is so much better now than he was when he first went there. He is always clean and happy and well looked after by his dedicated carers. There is so much more I could say about the excellent running of the care home and it never changed whatever day or time I visit. It makes me happy.
Thank you for your lovely review. We always strive to do our best for the people who live in our home. I will pass on your comments to the team.
I am very happy with the way that my father is looked after at Waterhall Care Home. He is settled and happy there. Well done to the caring team who have helped him to adjust and settle into this environment.
Thank you so much for all that you have done for us, it was truly appreciated.
Thank you for your lovely review of Waterhall. It is really heartwarming to read. Thanks again.
The minute you enter Waterhall Care Home, you are met by smiling and polite care staff from admin staff, manager, nurses, care staff, activities coordinator, and domestic staff. The home is well-kept and very clean and you can never perceive any odours. The care given to residents is amazing, they are given person-centred care, given choice of what they want to eat or drink according to their care plan. Care staff do not assume what a patient needs they ask. The home is filled with the laughter of staff and residents.
Thank you for your kind words. I will pass on your comments to our team members.
I think the home is lovely and the staff are very friendly and do the very best job possible but every care home needs extra staff so that residents could be given extra attention that they deserve.
Very pleased that Mum is now safe, secure and stimulated by her surroundings and the staff provide her with good care.
Thank you Paul for your kind words. I will feedback your comments to the team.
The staff are amazing and pay such attention to detail in every aspect of care given. The friendly atmosphere lends itself well to a home environment. One can say it is a "Home away from Home".
During Covid times the weekly webinars were a godsend and the live chats via video call kept families very much in the loop.
It gives me such peace of mind, living in South Africa to know that Mom is so well taken care of.
Keep up the excellent work Waterhall ... much appreciated!
Thank you for your kind words. I will pass them on to the other members of the team.
The staff are so helpful and very kind to my husband and also to me. Nothing is too much bother. They are all so good and happy which rubs off on others.
Thank you very much for your kind review of Waterhall and we are so pleased that your husband has been happy in the home.
Mum has been a resident at Waterhall Care Home for a number of years and the relationship between staff and residents is fantastic. Always make time for a chat, can share a joke and have a sing song. Communication from the team is really on point and webinars are held regularly to explain topics such as dementia. I love the social media updates.
Thank you for taking the time to send a review for Waterhall, we are pleased to learn that your mum is happy in the home and the relationship is so good with the team. Thank you once again.
Her care is excellent and all the staff are first class.
Dear Ian, thank you for your lovely review. We always strive to do our best for the people who live in our home. Thank you.
This care home is like no other that I have ever seen and I really wouldn't mind ending my days somewhere like this. Thank you.
Thank you for your kind words. Our team at Water Hall works very hard to ensure that the people who live in our home receive the best possible care.
My husband was at the care home in his final years. He was cared for by a wonderful team who were so kind and caring and who went out of their way to make me feel welcome too.
Thank you for being our family member.
Thanks again to a great team of people. Extra special thanks to one member of staff who's outstanding at his job and deserves the greatest of praise.
Thank you for your kind response to Waterhall. We will ensure this is passed on to the team members. Kind regards.
I visited my aunt in the care home recently as she has moved from another home. She was very happy to see me and she smelled lovely, the carer had put on her favourite perfume and done her nails which was so lovely to see and obviously cheered her up too. Her keyworker had already put up her pictures in her room which made her feel so at home.
Thank you very much for providing such a heartfelt review following a visit from your aunt. We are glad to hear that she is happy in the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 November 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Waterhall Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Waterhall Care Home.
Meet the Team (3)

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.
She is a former accountant and a registered adult nurse.

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Waterhall Care Home to verify any information. View our terms and conditions. Excelcare Waterhall Care Home has an Enhanced Service -more info.