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Excelcare Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes, Buckinghamshire MK2 3QH
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Excelcare Waterhall Care Home, Milton Keynes
Excelcare Waterhall Care Home, Milton Keynes
Excelcare Waterhall Care Home, Milton Keynes

Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house....  

Care Provided by Excelcare Waterhall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,475N/A
Residential Dementia CareFrom £1,475N/A
Nursing CareFrom £1,800N/A
Nursing Dementia CareFrom £1,850N/A

Contact Excelcare Waterhall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tendai Mangoro (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Single Rooms with ensuite Wet Room (57)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample on-site parking for visitors.

Excelcare Waterhall Care Home Reviews (80)

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9.9

Excelcare Waterhall Care Home has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years. Over all time Excelcare Waterhall Care Home has 80 reviews.

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Showing 80 reviews matching selected criteria
Review from Linda M (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card
Overall Experience

The staff and management are fantastic. The home is run properly. My mother is happy and well-kept. No complaints. Very friendly staff as well. Cannot fault the team. Well done.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

We are so pleased to hear that you are happy with the care your mother is receiving at Waterhall. Your feedback means a lot to the Waterhall team.

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Review from John J (Next of Kin) published on 18 March 2024 Submitted via Website
Overall Experience

My friend has been in Waterhall Care Home for a couple of months now, he has settled down really well and always clean and happy, the staff are very friendly helpful and caring and make the residents feel at home.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you for your feedback. We're so glad to hear that your friend has settled well at our care home.

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Review from A S (Power of Attorney of Resident) published on 1 March 2024 Submitted via Website
Overall Experience
Excellent.
Our relative had been in hospital for ten weeks and was very frail.
After six weeks at the home, she was eating well, had no infections, much calmer and much more lucid than upon arrival.

The staff are very friendly and caring.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home

Thank you. Our team value your feedback. We always strive to deliver the best care to our residents. We are so pleased that you feel reassured. Looking forward to seeing you during your visits.

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Review from C J (Mother of Resident) published on 28 February 2024 Submitted via Website
Overall Experience
My mum has been at Waterhall for just coming up to two years.
I have to say that all of the careers are absolutely amazing and the nurses on the floor. Nothing is too much hassle and they are always willing to help with whatever is needed.
The home is always busy with social events which are to every resident so whether in bed all the time or in the lounges everyone gets to be involved.
I have to say this is the best-run home I have seen which has to be handed to not only the caregivers, nurses, housekeepers, volunteers but also the wonderful managers.
This is not just a care home but a home for my mum and myself.

I would recommend this home to anyone and I am always saying how wonderful it is to my colleagues and friends.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your kind review for the people at Waterhall. It's so lovely to hear that your Mum is happy with us. Kind regards.

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Review from D C (Daughter of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

My mum has been getting care for a few years, all the staff are so lovely, nothing is too much, very friendly, I would recommend the care home to other families, the staff always update the residents families.

Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Excelcare Waterhall Care Home

Thank you for taking the time to leave such a positive review. It is lovely to hear that you are happy with the care that your mother receives at the care home. I will ensure that this is shared with the team members.

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Review from Janice J (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card
Overall Experience

My mother spent the last 10 months of her life at Waterhall Care Home. I cannot express how good the care was at this time. The staff went above and beyond to make sure she was clean, hydrated and happy. I seriously will never be able to thank them enough.

Reply from Corina Ashby, General Manager at Excelcare Waterhall Care Home

Thank you so much for taking the time to leave a review. Your comments have been fed back to the team members.

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Review from N H (Wife of Resident) published on 30 October 2023 Submitted via Postal Card
Overall Experience

My husband has been with the Waterhall Care Home family for just over one year. He is so much better now than he was when he first went there. He is always clean and happy and well looked after by his dedicated carers. There is so much more I could say about the excellent running of the care home and it never changed whatever day or time I visit. It makes me happy.

Reply from Corina Ashby, General Manager at Excelcare Waterhall Care Home

Thank you for your lovely review. We always strive to do our best for the people who live in our home. I will pass on your comments to the team.

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Review from E M (Son of Resident) published on 26 July 2023 Submitted via Website
Overall Experience

I am very happy with the way that my father is looked after at Waterhall Care Home. He is settled and happy there. Well done to the caring team who have helped him to adjust and settle into this environment.

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Review from Michelle B (Daughter of Resident) published on 17 July 2023 Submitted via Website
Overall Experience
A truly wonderful home. Not only did they do an amazing and caring job looking after my father who was a resident, they were equally as amazing with my mother, offering her comfort and support. I had only seen bad things about care homes but these lovely people completely changed my mind. They were so good with my dad and his needs, nothing was too much trouble and it felt like they really loved him as we did. They ensured that my mother was equally looked after. The staff acted on any suggestions that we had towards my father's care and we felt completely confident with him living here.

Thank you so much for all that you have done for us, it was truly appreciated.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your lovely review of Waterhall. It is really heartwarming to read. Thanks again.

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Review from B C (Friend of Resident) published on 10 July 2023 Submitted via Website
Overall Experience

The minute you enter Waterhall Care Home, you are met by smiling and polite care staff from admin staff, manager, nurses, care staff, activities coordinator, and domestic staff. The home is well-kept and very clean and you can never perceive any odours. The care given to residents is amazing, they are given person-centred care, given choice of what they want to eat or drink according to their care plan. Care staff do not assume what a patient needs they ask. The home is filled with the laughter of staff and residents.

Reply from Sarah Lawton-Murray, Business Manager at Excelcare Waterhall Care Home

Thank you for your kind words. I will pass on your comments to our team members.

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Review from E H (Relative of Resident) published on 28 June 2023 Submitted via Postal Card
Overall Experience

I think the home is lovely and the staff are very friendly and do the very best job possible but every care home needs extra staff so that residents could be given extra attention that they deserve.

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Review from Paul C (Son of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

Very pleased that Mum is now safe, secure and stimulated by her surroundings and the staff provide her with good care.

Reply from Sarah Lawton-Murray, Business Manager at Excelcare Waterhall Care Home

Thank you Paul for your kind words. I will feedback your comments to the team.

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Review from Siobhan W (Daughter of Resident) published on 4 May 2023 Submitted via Website
Overall Experience
My mother has been a resident at Waterhall Care Home since 2020.
The staff are amazing and pay such attention to detail in every aspect of care given. The friendly atmosphere lends itself well to a home environment. One can say it is a "Home away from Home".
During Covid times the weekly webinars were a godsend and the live chats via video call kept families very much in the loop.
It gives me such peace of mind, living in South Africa to know that Mom is so well taken care of.

Keep up the excellent work Waterhall ... much appreciated!

Reply from Sarah Lawton-Murray, Business Manager at Excelcare Waterhall Care Home

Thank you for your kind words. I will pass them on to the other members of the team.

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Review from Brenda B (Wife of Resident) published on 19 April 2023 Submitted via Postal Card
Overall Experience

The staff are so helpful and very kind to my husband and also to me. Nothing is too much bother. They are all so good and happy which rubs off on others.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you very much for your kind review of Waterhall and we are so pleased that your husband has been happy in the home.

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Review from Mark W (Son of Resident) published on 28 March 2023 Submitted via Website
Overall Experience

Mum has been a resident at Waterhall Care Home for a number of years and the relationship between staff and residents is fantastic. Always make time for a chat, can share a joke and have a sing song. Communication from the team is really on point and webinars are held regularly to explain topics such as dementia. I love the social media updates.

Reply from Celia Hardill, Regional Director at Excelcare Waterhall Care Home

Thank you for taking the time to send a review for Waterhall, we are pleased to learn that your mum is happy in the home and the relationship is so good with the team. Thank you once again.

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Review from Ian W (Husband of Resident) published on 17 March 2023 Submitted via Postal Card
Overall Experience
My wife is at Waterhall Care Home.

Her care is excellent and all the staff are first class.

Reply from Sarah Lawton-Murray, Family Liaison Officer at Excelcare Waterhall Care Home

Dear Ian, thank you for your lovely review. We always strive to do our best for the people who live in our home. Thank you.

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Review from K N (Daughter of Resident) published on 10 February 2023 Submitted via Website
Overall Experience
Amazing staff with such attention to detail. Every single staff member had a unique story and connection with my mother. I stayed there for a whole week at the end of her life. I was treated with respect, care and compassion, and this was a fraction of how they treated my mother. I am in awe of the work they do. I am so grateful. All of the staff are fantastic. I will never forget their compassion. Even to the end, there was oral care and movement to prevent pressure sores. They take great pride in ensuring that there is full skin integrity. Bravo.

This care home is like no other that I have ever seen and I really wouldn't mind ending my days somewhere like this. Thank you.

Reply from Sarah Lawton-Murray, Business Manager at Excelcare Waterhall Care Home

Thank you for your kind words. Our team at Water Hall works very hard to ensure that the people who live in our home receive the best possible care.

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Review from R T (Wife of Resident) published on 2 November 2022 Submitted via Postal Card
Overall Experience

My husband was at the care home in his final years. He was cared for by a wonderful team who were so kind and caring and who went out of their way to make me feel welcome too.

Reply from Tendai Mangoro, Home Manager at Excelcare Waterhall Care Home
It was a pleasure looking after your husband. The Waterhall team will always welcome you at all times.

Thank you for being our family member.

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Review from Robert T (Son-in-law of Resident) published on 19 August 2022 Submitted via Postal Card
Overall Experience
We would like to thank the staff for their care and passion shown towards my mother-in-law during her stay with you. In very difficult circumstances you all showed great care towards us and gave support when needed.

Thanks again to a great team of people. Extra special thanks to one member of staff who's outstanding at his job and deserves the greatest of praise.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you for your kind response to Waterhall. We will ensure this is passed on to the team members. Kind regards.

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Review from G C (Niece of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

I visited my aunt in the care home recently as she has moved from another home. She was very happy to see me and she smelled lovely, the carer had put on her favourite perfume and done her nails which was so lovely to see and obviously cheered her up too. Her keyworker had already put up her pictures in her room which made her feel so at home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Waterhall Care Home

Thank you very much for providing such a heartfelt review following a visit from your aunt. We are glad to hear that she is happy in the home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 November 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

  • 02 Jul 2025

    At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...

Upcoming Events

There are no upcoming events for Excelcare Waterhall Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Waterhall Care Home.

Meet the Team (3)

Tendai Mangoro
Tendai MangoroJob Title:Home ManagerJoined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile Masuku
Sithokozile MasukuJob Title:Care ManagerJoined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.

She is a former accountant and a registered adult nurse.

Nancy Rajaruban
Nancy RajarubanJob Title:AdministratorJoined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.

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