






Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.
Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house....
Care Provided by Excelcare Waterhall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Waterhall Care Home for full pricing details and T&Cs.
Contact Excelcare Waterhall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Tendai Mangoro (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Visiting
- Visitors welcome at any time.
Parking
- Ample on-site parking for visitors.
Excelcare Waterhall Care Home Reviews (80)
Excelcare Waterhall Care Home has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years.
Over all time Excelcare Waterhall Care Home has 80 reviews.
I spent a month with the staff at Waterhall. From my arrival to my departure I was treated with respect and genuine care by the wonderful staff. I really hadn’t wanted to go in for the treatment and I can honestly say that I am incredibly grateful that they made it easy to help me settle quickly and relax under their care. My room is comfortable and the food like home. The level of cleanliness was excellent, I was never concerned about COVID because all staff followed strict guidelines. I would recommend this home to anyone who needs care, you will be made at home and be treated with care and dignity. I will always be grateful I stayed and their contribution to my recovery was invaluable.
Was very happy with the care Mum received at Water Hall, in this Covid time I'm sad I couldn't visit, but was well looked after. Loved the food. Carers were all lovely. Thank you.
Due to Covid-19 this was just a 30 minute visit. The staff, as always, were warm and welcoming, I just wish I could have stayed a bit longer.
The surroundings are very pleasant and her room was nice, she was able to have her meals in her room or on better days was taken to the dining room to socialise with other residents. She is still keeping in touch with one lady she met there (who has also gone home). I should also add that the food (which is cooked on the premises) is very good and helped build Mum back up.
It was very reassuring for me to know that Mum was safe and being cared for.
Thank you so much for caring for Dad in the last year of his life. We cannot express how much it meant to see him cared for with so much dignity and respect when he could no longer, had any mobility and needed so much. He was always comfortable and clean, and staff to time to speak and sing with him. The care at Waterhall is truly outstanding.
I am only able to visit my father once a year. The manager and the staff have been very helpful in communicating with me with regards to my father's care needs.
I've been here 6 months, I fractured both legs. The manager and staff have been fantastic carers, have time for you and that helps. I will be going home soon, feeling a lot better. I would like to thank them all.
Ok.
The staff and management go the extra mile to ensure where possible, all requests are met. Residents are encouraged and supported to become involved in activities. I would have no hesitation in recommending this care home to friends. A fine example of what a care home should be.
There were times when, during visits, my requests for hearing aid batteries/toenail/hair cutting met with an uncooperative response. However, in recent months there has been a noticeable improvement.
All his food has to be pureed and this is made to look as appetising as possible.
My grateful thanks to all concerned.
Staff always polite and friendly. Always clean.
Waterhall Care Centre has very caring staff that have been at the home for some time, which is a good sign. They work with the residents on a daily basis and are lovely people.
We are now kept informed of our aunt's status.
The overall feeling is one of competence in care and nursing.
During the 6 months, my mother has been resident we have found the Care Centre to be bright, clean and well kept. Her family have been encouraged to use facilities and take part in activities and events. All staff have made every attempt to "go the extra mile" when we have asked for assistance. Management has always been available for any questions to be responded to. The care is professional and personal.
Very good staff and the manager is very helpful on all occasions.
The staff are well trained some of the staff need to encourage the residents to ear and spend more time at the table with them. But overall I am extremely happy with the way the care home is run.
The care centre does its absolute best to help and aid older people at a very difficult time. The staff are great doing such a difficult job for often difficult people. I found the meals great, although old people do have taste problems. Medicines are all done properly, even my mum's eye drops. Staff are great.
High standards, good communication and excellent staff.
My dad has been here for six years and I have no problems with the home or staff. There is only one thing I have to say about it and that it that they never inform me when anyone comes to see him.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 November 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Waterhall Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Waterhall Care Home.
Meet the Team (3)

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.
She is a former accountant and a registered adult nurse.

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Waterhall Care Home to verify any information. View our terms and conditions. Excelcare Waterhall Care Home has an Enhanced Service -more info.