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Excelcare Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes, Buckinghamshire MK2 3QH
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Excelcare Waterhall Care Home, Milton Keynes
Excelcare Waterhall Care Home, Milton Keynes
Excelcare Waterhall Care Home, Milton Keynes

Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house....  

Care Provided by Excelcare Waterhall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,475N/A
Residential Dementia CareFrom £1,475N/A
Nursing CareFrom £1,800N/A
Nursing Dementia CareFrom £1,850N/A

Contact Excelcare Waterhall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tendai Mangoro (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Single Rooms with ensuite Wet Room (57)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample on-site parking for visitors.

Excelcare Waterhall Care Home Reviews (80)

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9.9

Excelcare Waterhall Care Home has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years. Over all time Excelcare Waterhall Care Home has 80 reviews.

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Showing 80 reviews matching selected criteria
Review from Louise B (Resident / Service User) published on 28 October 2020 Submitted via Website
Overall Experience

I spent a month with the staff at Waterhall. From my arrival to my departure I was treated with respect and genuine care by the wonderful staff. I really hadn’t wanted to go in for the treatment and I can honestly say that I am incredibly grateful that they made it easy to help me settle quickly and relax under their care. My room is comfortable and the food like home. The level of cleanliness was excellent, I was never concerned about COVID because all staff followed strict guidelines. I would recommend this home to anyone who needs care, you will be made at home and be treated with care and dignity. I will always be grateful I stayed and their contribution to my recovery was invaluable.

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Review from K M (Daughter of Resident) published on 20 October 2020 Submitted via Postal Card
Overall Experience

Was very happy with the care Mum received at Water Hall, in this Covid time I'm sad I couldn't visit, but was well looked after. Loved the food. Carers were all lovely. Thank you.

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Review from E C (Son of Resident) published on 19 October 2020 Submitted via Postal Card
Overall Experience

Due to Covid-19 this was just a 30 minute visit. The staff, as always, were warm and welcoming, I just wish I could have stayed a bit longer.

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Review from Valerie G (Daughter of Resident) published on 22 April 2020 Submitted via Website
Overall Experience
My mother had an extended stay of over 2 months, of course there are small things that I could criticise but overall I was extremely happy with the care that she received whilst at Waterhall. The carers were mostly kind and caring, the care she received enabled her to recover enough to go home after a short stay in hospital and a longer stay at Waterhall. When she arrived she was unable to do anything for herself, by the time she left she was able to walk with a frame and has continued to improve at home.
The surroundings are very pleasant and her room was nice, she was able to have her meals in her room or on better days was taken to the dining room to socialise with other residents. She is still keeping in touch with one lady she met there (who has also gone home). I should also add that the food (which is cooked on the premises) is very good and helped build Mum back up.

It was very reassuring for me to know that Mum was safe and being cared for.

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Review from Gary W (Son of Resident) published on 11 February 2020 Submitted via Postal Card
Overall Experience

Thank you so much for caring for Dad in the last year of his life. We cannot express how much it meant to see him cared for with so much dignity and respect when he could no longer, had any mobility and needed so much. He was always comfortable and clean, and staff to time to speak and sing with him. The care at Waterhall is truly outstanding.

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Review from Mojo M (Son of Resident) published on 11 February 2020 Submitted via Website
Overall Experience

I am only able to visit my father once a year. The manager and the staff have been very helpful in communicating with me with regards to my father's care needs.

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Review from Y D (Resident / Service User) published on 11 December 2019 Submitted via Postal Card
Overall Experience

I've been here 6 months, I fractured both legs. The manager and staff have been fantastic carers, have time for you and that helps. I will be going home soon, feeling a lot better. I would like to thank them all.

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Review from T M (Husband of Resident) published on 2 October 2019 Submitted via Postal Card
Overall Experience

Ok.

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Review from L M (Daughter of Resident) published on 31 December 2018 Submitted via Postal Card
Overall Experience
Excellent care provided by professional and compassionate staff. Carers and management take into consideration the unique needs of the resident, interacting with them, treating all with dignity and respect. The management operates "an open door" policy and are always available to discuss concerns.

The staff and management go the extra mile to ensure where possible, all requests are met. Residents are encouraged and supported to become involved in activities. I would have no hesitation in recommending this care home to friends. A fine example of what a care home should be.

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Review from Yvonne H (Friend of Resident) published on 7 August 2018 Submitted via Postal Card
Overall Experience
For several months I complained about a lack of heating in the room. Despite repeated assurances that central heating would be restored, it took longer than it should have done. Access to funds to pay for essential/personal needs is erratic.

There were times when, during visits, my requests for hearing aid batteries/toenail/hair cutting met with an uncooperative response. However, in recent months there has been a noticeable improvement.

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Review from Barbara G (Wife of Resident) published on 23 July 2018 Submitted via Postal Card
Overall Experience
My husband has been in Waterhall Care Home for three and a half years. He has been well cared for during this time, treated with love and dignity by all the staff.
All his food has to be pureed and this is made to look as appetising as possible.

My grateful thanks to all concerned.

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Review from S K (Son of Resident) published on 23 July 2018 Submitted via Postal Card
Overall Experience

Staff always polite and friendly. Always clean.

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Review from Ken C (Husband of Resident) published on 10 July 2018 Submitted via Postal Card
Overall Experience

Waterhall Care Centre has very caring staff that have been at the home for some time, which is a good sign. They work with the residents on a daily basis and are lovely people.

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Review from R R (Nephew of Resident) published on 11 June 2018 Submitted via Postal Card
Overall Experience
Our aunt is undoubtedly well cared for. A marked improvement in her care since new person appointed team leader.
We are now kept informed of our aunt's status.

The overall feeling is one of competence in care and nursing.

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Review from P N (Daughter of Resident) published on 12 December 2017 Submitted via Website
Overall Experience

During the 6 months, my mother has been resident we have found the Care Centre to be bright, clean and well kept. Her family have been encouraged to use facilities and take part in activities and events. All staff have made every attempt to "go the extra mile" when we have asked for assistance. Management has always been available for any questions to be responded to. The care is professional and personal.

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Review from Denise H (Friend of Resident) published on 30 November 2017 Submitted via Postal Card
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Very good staff and the manager is very helpful on all occasions.

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Review from B F (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card
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The staff are well trained some of the staff need to encourage the residents to ear and spend more time at the table with them. But overall I am extremely happy with the way the care home is run.

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Review from Brian F (Son of Resident) published on 3 November 2017 Submitted via Postal Card
Overall Experience

The care centre does its absolute best to help and aid older people at a very difficult time. The staff are great doing such a difficult job for often difficult people. I found the meals great, although old people do have taste problems. Medicines are all done properly, even my mum's eye drops. Staff are great.

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Review from Ian J (Son of Resident) published on 30 October 2017 Submitted via Postal Card
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High standards, good communication and excellent staff.

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Review from Tina G (Daughter of Resident) published on 24 October 2017 Submitted via Postal Card
Overall Experience

My dad has been here for six years and I have no problems with the home or staff. There is only one thing I have to say about it and that it that they never inform me when anyone comes to see him.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 November 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

  • 02 Jul 2025

    At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...

Upcoming Events

There are no upcoming events for Excelcare Waterhall Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Waterhall Care Home.

Meet the Team (3)

Tendai Mangoro
Tendai MangoroJob Title:Home ManagerJoined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.

Sithokozile Masuku
Sithokozile MasukuJob Title:Care ManagerJoined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.

She is a former accountant and a registered adult nurse.

Nancy Rajaruban
Nancy RajarubanJob Title:AdministratorJoined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.

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