Excelcare Buchan House Care Home

Buchan Street, Kings Hedges, Cambridge CB4 2XL
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Top 20 carehome certificate
10 75 Reviews
  • Excelcare Buchan House Care Home, Cambridge
Buchan House is a care home providing person-centred care for adults aged 65+, including those living with dementia and those with nursing needs.

Situated close to the King Hedges area, north of Cambridge city centre, the home is accessible by car from the A14 and can be easily reached by bus.

Buchan House is divided in to three units, Sunflower, Snowdrop and Iris, over two floors. All rooms are single occupancy with en-suite facilities.
Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home
The upper floor is accessed by stairs or a lift.

Buchan House provides -
•        A high standard of care and support 24 hours a day
•        Long term and respite care
•        A high standard of housekeeping including a laundry service
•        Traditional home-cooked meals using fresh ingredients
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Buchan House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Excelcare Buchan House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Excelcare Buchan House Care Home to find out the exact price for your requirements.

Contact Excelcare Buchan House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Buchan House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tanya Logan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (6)

Parking

  • Car Park at front of the building

Excelcare Buchan House Care Home Reviews (75)

10

Excelcare Buchan House Care Home has a Review Score of 10 (9.960) out of 10, based on 38 reviews in the last 2 years.
Over all time Excelcare Buchan House Care Home has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to Excelcare Buchan House Care Home
  • 28
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Total of 75, showing 1-20
Review from Sheila E (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had out doubts about David coming into care. His dementia is very complex and although he understands he cannot speak. We are now extremely happy he is here. I visit regularly and go home knowing he is happy and contented. We so appreciate the time everyone has taken to get to know "OB" they are
all wonderful.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you so much for the lovely words. Thank you for the support you give the whole team each time you visit.
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Review from Laura T (Daughter-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really lovely staff always happy to help out, great atmosphere, Food is great too, home is clean and tidy, they provide a great level of care, I would definitely recommend this care home to others! :-)
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you so much for your feedback its lovely that you took the time to read this.
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Review from Louise T (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved in this month
We are very pleased with the care and support that has been provided for him
The staff are very friendly,polite and also supportive
The home is always clean and tidy
When we leave I am also reassured and happy that my father is taken care of
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you so much for your feed back it's lovely to hear such kind words about our home.
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Review from C J (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in last week and we couldn't be any happier, from the first show around to move in day everyone was so helpful. Thank you Buchan House for making this process easier.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you for such a lovely review and taking the time.
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Review from D R (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Buchan House is a remarkable place, since moving in my mum was looked after incredibly well, nothing was ever too much trouble and the team were fantastic, especially the manager Tanya, the work she puts in deserves to be noticed.
I would recommend Buchan House to anyone.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you so much for your kind words, its lovely to hear such nice feedback.
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Review from E S (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well cared for at Buchan House. The administrative team make the entire process smooth. They treat everyone with respect and gentleness.
The facility is spotless.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you for taking the time to leave such kind words, will be sure to pass it on to the team.
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Review from Tara D (Daughter-in-law of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Buchan House highly enough. After a difficult year watching our mother struggle with dementia, finding a place where she would feel safe, comfortable and genuinely cared for was our top priority. From the moment we arrived, the team welcomed and reassured us, taking the time to understand
her unique needs and preferences.The level of care here is truly exemplary. The team is not only highly professional but also incredibly compassionate, treating residents with dignity, kindness and patience. She has settled in remarkably well, and it is clear that she is receiving personalised attention and support every day. Activities are engaging, the environment is warm and inviting and the staff consistently go above and beyond to ensure residents' well-being. Knowing that she is in capable and caring hands has brought our family immense peace of mind. For anyone seeking a care home where empathy, professionalism and dedication are evident, Buchan House is outstanding.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you for taking the time to leave such wonderful feed back, it really is lovely to hear.
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Review from Richie M (Grandson of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has recently moved here and when I went to visit him for the first time on the weekend all the staff was very helpful and very welcoming. Really clean and tidy place and he seems to have settled really well here.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you for such kind words. Its lovely to see such nice feedback.
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Review from Yasmin M (Granddaughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing home, grandad had come from fulbourn and he is extremely happy and looks so much more content here. Home and staff are great nothing is to much trouble, communication is perfect. Thank you
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you for your lovely comments I will be sure to share this with the whole team.
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Review from S A (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always kind with my dad. Good communication.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you for your kind reviews, it means a lot to the team to hear such positive feedback.
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Review from J R (Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I arrived on 4th November and was met by staff, I was immediately made to feel welcome and within an hour I had had a complete makeover. A fabulous start to what had been a difficult decision, moving into care from home in such a short space of time.
The staff here are amazing, they are professional
and respectful, they give their time freely, my room is immaculate and beautifully decorated in autumn colours. Staff regularly check if anything is needed and come quickly even when busy to reassure me that they will deal with my need asap.
My son came today, said I looked happier and healthier than I had done for weeks, I am
Mum again.
My journey has not been an easy one, diagnosed with MND in July and rapid progress in decline but feel I now have a quality of life here.
Thank you Buchan House.
Jilly
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you for your Kind words. I will be sure to share this with the team. We are so pleased you chose Buchan House to support you.
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Review from Sally J (Granddaughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather is living in Buchan House, he is well looked after, his needs are always met and I never have any concerns regarding his care.
He was always such a sociable man and so the fact he can join in with activities in the home is great for his social skills and gives me peace of mind when I
am unable to visit.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you so much for your kind words about Buchan House. We are very grateful you found the time to leave a lovely review
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Review from Mandy G (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came here in Feb 2025 from the beginning she has been cared for in a wonderful way. I cannot thank all the staff she has been in contact with enough. The staff involved mum in all events even though she was deaf and I enjoyed the photos posted most days, I will cherish these for ever.
The final
days have been the hardest ever and all the staff treated my mum with respect and dignity right to the end. The care for us as a family was well appreciated.
Mum appeared to love them all. I fully recommend you to take a look and trust your loved ones to this wonderful place.
Mandy x
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you Mandy for you kind words, we are so pleased you chose Buchan House. Thank you so much for taking the time to leave a lovely review.
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Review from Jane D (Niece of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff working here are kind caring and very professional. Nothing is too much trouble for them and they always go the extra mile.
Their service users are always happy and seem to be really settled. It's just a lovely environment for them to live.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you so much for you kind words. We will be sure to share with the whole team. Thank you for taking the time to leave a lovely review.
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Review from G C (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Buchan House at the start of June. He had been in hospital for 7 months. We were very anxious about the move due to his dementia.
I met the manager on a tour prior to my dad moving in, and I immediately had a good feeling about the home and staff while I was on the tour. From early
visits, it was clear to see they care so much for the people staying there. Each day there are activities for the residents to be involved in.
The food is great quality, and I am kept up to date with my dad with calls from the staff. It is so satisfying that I know my dad is being looked after in such a great care home.
The home is very clean, well maintained and looked after. and all the staff are passionate about their work.
Reply from Tanya Logan, Manager at Excelcare Buchan House Care HomeThank you for your lovely feedback. We're so glad your father has settled in well and that you feel reassured by the care, activities, and support from our team. It means a lot to us to be trusted with his wellbeing.
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Review from S W (Friend of Resident) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care and attention to detail is outstanding. The team takes the time to get to know each resident personally, ensuring their individual needs are met with kindness and respect. The activities and social events are wonderful too - there's always something going on to keep everyone engaged
and happy.
Reply from Tanya Logan, Home Manager at Excelcare Buchan House Care HomeThank you so much for your wonderful feedback! We're delighted to hear that you've experienced the care and attention we strive to provide every day. Getting to know each resident personally is at the heart of what we do, and it's fantastic to know this makes a difference. We're also thrilled you enjoy our activities and social events-keeping everyone engaged and happy is a big priority for us. Your kind words mean a lot to the whole team!
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Review from A H (Granddaughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan came here for a few weeks to give my family much needed break and the staff are all friendly and go out of their way to welcome the family. The home is relaxed about visiting times and they take pride in getting to know each resident and what they like. The food always looks good and good choices.
The home itself is clean and looks well maintained which I believe shows care and attention. I am happy when the time comes to full care my Nan will be happy here.
Reply from Tanya Watson, Home Manager at Excelcare Buchan House Care HomeThank you so much for your kind words, I will be sure to inform the team.
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Review from Wendy C (Friend of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Buchan House regularly to visit a family friend. I am always greeted with a smile and a warm welcome. We are made to feel like part of the home and are always to join in if there is activities going on. Our friend has all her photos and personal items in her room and loves the team and going
out in the garden. I know family and friends feel very reassured.
Reply from Tanya Watson, Home Manager at Excelcare Buchan House Care HomeThank you so much for your lovely comments, I will be sure to pass your feedback to the team.
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Review from Pat L (Daughter-in-law of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier with the excellent level of care my father in law has received at Buchan House Care home. Every thing from the communication with families to the planned activities to entertain the residents to the highest level of care that is delivered day in day out. This care home is exceptional
and it is so reassuring to know that every one there is treated with respect, dignity and compassion. I cannot fault the place. Thank you for everything you do.
Reply from Tanya Watson, Home Manager at Excelcare Buchan House Care HomeThank you for such kind words, it means so much to hear such positive reviews about our home.
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Review from Vanessa B (Friend of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been living in Buchan for over 3 years and I can honestly say its been a wonderful experience for him. The home has a lovely welcoming atmosphere & is always clean & maintained.
The staff are kind attentive & generally care about the wellbeing of everyone. Most importatnly my friend is
happy living there which gives me great peace of mind. I would highly recommend this care home.
Reply from Tanya Watson, Home Manager at Excelcare Buchan House Care HomeThank you so much for your kind words about Buchan House. We will be sure to pass this to our team.
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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Excelcare Buchan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Excelcare Buchan House Care Home is calculated as follows: ( (438 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 454 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Buchan House Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Tanya

Tanya Logan

Job Title: Home Manager

Tanya joined Excelcare in September 2012 working at Etheldred House as a team leader, Tanya was then promoted to Unit Manager.


In January 2022 Tanya became Home Manager at Brook House, one of our sister homes, and then transferred to Buchan House as Home Manager in September 2023.


Tanya has an NVQ level 2 and level 3 in Health and Social Care and also has a Dementia diploma.

Suja

Suja Mathew

Job Title: Care Manager Joined: 2012

Suja became the Care Manager at Buchan House in November 2012. Prior to this Suja worked in our sister homes as a Registered Nurse.
Suja has a nursing degree, an NVQ level 4 in Management and is a mentor for nursing students and adaptation.
Suja is responsible for the running of the home in the absence of the General Manager.

Frequently Asked Questions about Excelcare Buchan House Care Home

What types of Care is Excelcare Buchan House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Buchan House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Excelcare Buchan House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Excelcare Buchan House Care Home to the centre of Cambridge?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Buchan House Care Home to verify any information. View our terms and conditions. Excelcare Buchan House Care Home has an Enhanced Service - more info.