What types of Care is Buchan House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Buchan House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Buchan House Care Home to the centre of Cambridge?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Buchan House Care Home, Buchan Street, Kings Hedges, Cambridge, Cambridgeshire CB4 2XL

Review from A H (Granddaughter of Resident) published on 11 August 2025
Submitted via Website • Report

Overall Experience

My Nan came here for a few weeks to give my family much needed break and the staff are all friendly and go out of their way to welcome the family. The home is relaxed about visiting times and they take pride in getting to know each resident and what they like. The food always looks good and good choices.

The home itself is clean and looks well maintained which I believe shows care and attention. I am happy when the time comes to full care my Nan will be happy here.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you so much for your kind words, I will be sure to inform the team.

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Review from Wendy C (Friend of Resident) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience

I visit Buchan House regularly to visit a family friend. I am always greeted with a smile and a warm welcome. We are made to feel like part of the home and are always to join in if there is activities going on. Our friend has all her photos and personal items in her room and loves the team and going

out in the garden. I know family and friends feel very reassured.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you so much for your lovely comments, I will be sure to pass your feedback to the team.

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Review from Pat L (Daughter-in-law of Resident) published on 21 July 2025
Submitted via Website • Report

Overall Experience

We could not be happier with the excellent level of care my father in law has received at Buchan House Care home. Every thing from the communication with families to the planned activities to entertain the residents to the highest level of care that is delivered day in day out. This care home is exceptional

and it is so reassuring to know that every one there is treated with respect, dignity and compassion. I cannot fault the place. Thank you for everything you do.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you for such kind words, it means so much to hear such positive reviews about our home.

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Review from Vanessa B (Friend of Resident) published on 21 July 2025
Submitted via Postal Card • Report

Overall Experience

My friend has been living in Buchan for over 3 years and I can honestly say its been a wonderful experience for him. The home has a lovely welcoming atmosphere & is always clean & maintained.
The staff are kind attentive & generally care about the wellbeing of everyone. Most importatnly my friend is

happy living there which gives me great peace of mind. I would highly recommend this care home.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you so much for your kind words about Buchan House. We will be sure to pass this to our team.

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Review from Andrew W (Son of Resident) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience

The main thing we we looking for was the care home to treat my dad with dignity, compassion, kindness and respect. Buchan House has delivered this on all counts. Every single member of the team their has contributed to my dad feeling safe, cared for and looked after.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you so much for your kind words. I will be sure to pass this over to the team.

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Review from Teigan P (Granddaughter of Resident) published on 8 July 2025
Submitted via Website • Report

Overall Experience

I can't thank Buchan House enough for the care and compassion they've shown to my grandma. From the very beginning, the staff made her feel welcome and safe, and it's been a huge comfort to our whole family knowing she's in such good hands.
The caregivers are attentive, patient, and genuinely kind.

They take the time to get to know each resident, not just care for them. My grandma often tells us how much she enjoys the activities, how good the meals are, and how friendly everyone is-from the nurses to the cleaning staff.
What really stands out is the level of communication. We're always kept informed about her health and wellbeing, and they're quick to respond to any concerns we have. It's clear they treat residents like family.
Seeing my grandma smile and thrive at Buchan House means the world to us. We're truly grateful for everything the team does.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you so much for your kind words about Buchan House. I will be sure to pass over your lovely comments to the team.

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Review from E C (Granddaughter of Resident) published on 6 June 2025
Submitted via Website • Report

Overall Experience

Very friendly home, they look after my Grandmother very well. She enjoys all the entertainment. They allow us to bring pets along for the visit which always cheers the residents up. Staff are always helpful.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you for your kind words. I will be sure to share this with the Buchan team.

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Review from E C (Friend of Resident) published on 28 May 2025
Submitted via Website • Report

Overall Experience

My friend was a resident at Buchan house for 6 months,She spoke very highly about her care and the kindness of the staff especially when she was nearing the end of her life,passing peacefully with dignity.When I used to visit I was impressed with the array of activities on offer and the calm surroundings.Buchan

was always very clean and everyone so friendly.Thank you!

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you E for your Kind words. I will be sure to pass your thoughts on to the team.

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Review from Sandra A (Daughter of Resident) published on 22 May 2025
Submitted via Website • Report

Overall Experience

Buchan House is a truly wonderful home. I couldn't think of anywhere better to send someone.
From the moment you walk in the door the team are friendly and approachable.
Nothing is too much trouble for the team and I am very grateful for all they do.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you Sandra for your kind words. I will be sure to share your review with the team.

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Review from T F (Relative of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience

My relative is a new resident at Buchan House and has been treated with respect, dignity and kindness, we as a family are very happy with his care. All staff members are approachable, willing to help/answer and questions. The communication between the home and us as a family is good.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you so much for your lovely comments. We will be sure to pass your comments on to the team.

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Review from Karen B (Daughter of Resident) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience

My mother was extremely well cared for and loved by the carers. I never had any concerns. She was always kept clean, fed and watered and not left on her own all the time. As she was bed bound, remained in her room. I would highly recommend this home and became friends with the staff myself. They always

kept me up to date and as a frequent visitor I know mum was loved.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you Karen for your lovely review. It was a pleasure to have both you and your mother as part of our Buchan family.

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Review from Jennifer W (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience

I am very satisfied to the care and love shown to my mother, from the time she moved into the home until her death. She was shown respect, care, fun, interest and love for the ten years she lived in Buchan, until her death.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you for your kind words. We will be sure to pass over the comments to the team.

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Review from A T (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience

Wonderful staff, everyone looks after our mum, dress her in best every time we saw her. Feed her when needed.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for your kind review. I will ensure your positive comments are shared with the team.

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Review from Christine L (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience

My dad was admitted to Buchan House Care Home 24th June. He had dementia. Very well cared for by all the staff, meals were very nice, plenty of fluids. At time Dad would want to get out of bed, he was looked after so well. All the staff, being nurses or carers, looked after him first-class. My dad deteriorated

with his illness and became palliative care, everybody looked after his needs. When he was near the end of his life, Nurses and carers went beyond the call of duty. All the care was given, also looked after family. Couldn't ask for anything. Everybody was excellent.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for taking the time to leave a review about the care your dad received at Buchan House. I will ensure your positive feedback is shared with the team.

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Review from Sharon S (Granddaughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience

My nan came into your home after abuse and neglect from her old care home.
She recently passed this week but the level of care in this home is amazing.
The manager and staff are lovely and treat you and the residents like family and really go out of their way.
The staff were bubbly and made us feel

very welcome, the care and respect my nan received was fantastic.
The home is very clean, they have lovely lounge areas for families and the residents look so happy and jolly.
Everyone gave us a warm welcome when we visited, even the cleaners, they were out of this world. It's like walking into a family home, you feel the love and warmth straight away.
My nan was only here for a few weeks but we spent a lot of hours in the home the week she died and they all gave us 100%.
Fantastic management, Top carers and staff.
A big thank you for you all.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for your positive comments regarding your nan's stay at Buchan. I will ensure your feedback is shared with the team.

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Review from Callum S (Grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience

Would 1000% recommend this care home, my great-nan moved here a few weeks ago from another care home which treated my great-nan badly and seeing the difference in levels of care was unbelievable. All the staff are absolutely brilliant, always smiling and having time for residents and their families.

Even asking relatives if they needed anything from a drink or something to eat to having time to listen to relatives and residents for any issues.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you for taking the time to leave a review for Buchan. We will ensure your positive feedback is shared with the team.

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Review from S H (Great-granddaughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience

The staff were amazing. My great-grandmother had such a bad experience at her old care home where she was abused and neglected. So coming here was like a a dream. She was taken care of by everyone and they helped her with everything from food to clothes, washing and more, they all have so much compassion

for the residents and also the family members. They know that things are tough for you in the time that your loved ones are there so to make accommodations to makes things as easy and possible. They have been amazing from the beginning. 10000% would recommend.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for leaving a review regarding the care your great-grandmother received, I will ensure you positive feedback is shared with the team.

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Review from Cameron S (Great-grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience

My great-nan has been here for three/four weeks and was moved here due to neglect and abuse in old home. The staff were fantastic and can't fault them on anything, I've never seen such a caring home in my life as much as this one. When we needed something someone was always there to help with anything

we needed.
My great-nan passed early hours on Tuesday 21st August and before she passed, the carers were helping as much as possible and gave 100% of their time helping my nan in this time, all staff were fantastic even before Nan's passing. I loved how there were activities every day, so clean and could not find a bit of dust anywhere. The nurse that was on shift the night my nan passed, I like to say a massive thank you again for the help you gave that night/morning.
Evan the manger (lovely lady) gave us a lot of support..
Well done to all the staff and please continue the fantastic work you do and love you give the residents.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for leaving a review regarding the care your great-nan received, I will ensure you positive feedback is shared with the team.

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Review from John T (Grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience

My partner's nan was admitted to the home a few weeks ago from a different care home which is now under reviews by CQC for neglect and abuse. The level of care, respect, compassion were absolutely second to none during the few weeks Nan was there before Nan passed away. From the moment you walked through

the door, it was like one big family, from the cleaners through to management, always got smiles and time to talk to both residents and relatives about any worries. Even when activities were on or open days, relatives were allowed to interact and join in which I feel is fantastic. The last six days before Nan passed, all staff bent over backwards to ensure Nan was comfortable and always ensuring if we needed anything only to ask and they would sort it out. Would recommend this home to anyone who wants to go here 1000%.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for taking the time to leave a review for Buchan House. I am so pleased the team were able to ensure your nan received the very best care and I will ensure your kind words and positive feedback is shared with the team.

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Review from J S (Grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience

Well-organised, staff helpful would recommend this care home for members of your family/friends that really need the time and care and support that they would need, everyone gets well looked after. 10/10. The staff are all really lovely and friendly.

Reply from Jayne Masterson, Manager at Buchan House Care Home

Thank you so much for leaving a review regarding the care your grandparent received, I will ensure you positive feedback is shared with the team.

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