Buchan House Care Home

Buchan Street, Kings Hedges, Cambridge CB4 2XL
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9.9 59 Reviews
  • Buchan House Care Home, Cambridge
Buchan House is a care home providing person-centred care for adults aged 65+, including those living with dementia and those with nursing needs.

Situated close to the King Hedges area, north of Cambridge city centre, the home is accessible by car from the A14 and can be easily reached by bus.

Buchan House is divided in to three units, Sunflower, Snowdrop and Iris, over two floors. All rooms are single occupancy with en-suite facilities.
Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home
The upper floor is accessed by stairs or a lift.

Buchan House provides -
•        A high standard of care and support 24 hours a day
•        Long term and respite care
•        A high standard of housekeeping including a laundry service
•        Traditional home-cooked meals using fresh ingredients
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Buchan House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Buchan House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Tanya Logan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (6)

Parking

  • Car Park at front of the building

Buchan House Care Home Reviews (59)

Total of 59, showing 41-59
9.9

Buchan House Care Home has a Review Score of 9.9 (9.935) out of 10, based on 22 reviews in the last 2 years. Over all time Buchan House Care Home has 59 reviews.

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  • 51
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Review from C M (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Buchan House have now cared for my mother since February 2017 and since then I have been most impressed with the way in which they interact with her. She is French by birth and often reverts to her mother tongue which is very difficult for the carers as she has dementia and is often making
little sense even if speaking English. They treat her with kindness respect and dignity. I am also well informed of her changing condition.

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Review from L D (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my mum is in a nice safe environment.

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Review from J W (Wife of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of the difficulties of the last one and a half years, the staff at Buchan House have done all they could to keep the residents safe and happy. I think they have achieved very well under the circumstances. Always keeping us notified of what's happening. I don't think they could have done much
more.

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Review from D H (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been way better than I thought it would be. The staff look after mum as if they were family. The care they give is so much more than just a job they really love the residents. I was talking to mum as a cleaner came in to restock and said hello and asked if she was ok?.

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Review from Susan P (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to live at Buchan House at the beginning of December 2020 after leaving her home and being in hospital for a fortnight... it could have been a very difficult time as she was in a strange place with no familiar faces and we could not visit in the pod for the first fortnight due to COVID restrictions.
We have found the manager and staff to be extremely caring and patient... my sisters and I continually phoned for updates on how Mum was doing, and they, in turn, contacted us if they felt we needed to be updated. I have now been able to visit her face to face as restrictions are gradually lifted and find her happy and upbeat... the staff are very kind to her, and for us as her family, this is most important. We very much appreciate the hard work and extra duties the Buchan House staff have given during this very difficult time.

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Review from Helen S (Wife of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my husband with advanced dementia could not be better. Staff are always kind, patient, professional and attentive. They are assiduous in keeping me informed and have managed the difficult situation presented by Covid restrictions exceptionally well. Updates on visiting regulations are full
and easy to understand and my visits have been made easy by prompt testing and the provision of safe spaces to meet my husband. I saw his room for the first time today and I am impressed by its comfort and cleanliness. Overall I am happy that he is being very well looked after, with sympathy, kindness and dignity.

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Review from J C (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother is receiving. It was not my first choice but I soon realised it was the best choice. The staff are so caring and Mum is happy and safe, I could not wish for more.

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Review from S H (Ex Family Member) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Bchan House, especially at this time with all the Coronavirus, have gone the extra mile to keep the residents family at last, able to see our relatives. The hard work and hours all the carers and management put in to make the home safe has not gone unnoticed. I would like to thank all the staff,
especially the manager and a gentleman for all their help and support. Also, the lady in activities.

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Review from L A (Granddaughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care given at Buchan House are very good, Always kept up to date as a family about the care given to our family member in the home. Through the pandemic, this didn't change. Staff are friendly and welcoming and our family member is happy there which is important to us. Thank you.

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Review from J W (Wife of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean, food very good. Staff very friendly, have time for a chat if you need to talk. Quite a few activities and outings and you can always make yourself a cup of tea.

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Review from V M (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased mum is being cared for by the staff of Buchan House. Mum is always well cared for, clean, her room is spotless and the staff are very patient with her and try to include her in all activities. They keep us well informed and are very welcoming when we call. They have become friends
who we can call on and trust. Thank you everyone.

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Review from L B (Husband of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buchan House in every field is very good/outstanding. I can't fault the home and their staff. My wife is safe and well cared for.

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Review from M S (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my mother I find the staff always very friendly, helpful and knowledgeable and my mother is always well dressed, clean and of high spirits, although she does not know why she is there!
At least I know she is well cared for and looked after in a loving and caring way as I would or could
do myself.
Thank you to all the marvellous staff.

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Review from A A (Wife of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied by the care my husband receives. The staff are friendly and kind and respectful. My husband is safe and that, to me, is the most important.
The home manager is friendly and approachable. It is so lovely that there are pets in the house. The garden is cared for and attractive.

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Review from C D (Niece of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Buchan House is warm and friendly. Just wish our relative would mix more out of his room, very lonely at times. Main carers very friendly towards our relative, some just come into the room, put food down and go - no conversation.
Food very good apart from some foreign food, but loves the Sunday Lunch
and pork chops. Very fond of the cooks. They visit and find out likes and dislikes.
He feels safe and secure and that's important to him.

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Review from Ann D (Wife of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for a better place.
The staff were so friendly and caring.
Although my husband refused to eat or drink and was very belligerent, they tried always to make him eat even getting special fruit for him.
He was always kept scrupulously clean and observed most of the day.
I felt
great peace, in the end, knowing he had passed away in such a lovely, caring place.

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Review from Claire D (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a former resident at Buchan House Care Home from February 2019 till May 2019. He when there for respite care to start off with but my mother and I were so impressed with the home that we felt happy for him to become a permanent resident there.
The staff are very friendly and helpful,
nothing is too much trouble for them. And they always do their best to make sure that the residents are well cared for and any needs they have are met.
The home itself is clean and tidy and is a welcoming place to visit a loved one.
I would recommend Buchan House Care Home to anyone looking to make sure that their loved one is well cared for.

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Review from Jeanette A (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care Home have been amazing with my mum. The staff are always cheerful, helpful and considerate.
I can’t fault them.

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Review from Malcolm James R (Son of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found all staff very friendly towards Mum and ourselves when visiting. This also applies to other patients in the home. We are always updated when we visit on Mum's health and well being which we find reassuring. They offer different activities for patients to keep them occupied.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Buchan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Buchan House Care Home is calculated as follows: ( (247 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buchan House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Tanya

Tanya Logan

Job Title: Home Manager

Tanya joined Excelcare in September 2012 working at Etheldred House as a team leader, Tanya was then promoted to Unit Manager.


In January 2022 Tanya became Home Manager at Brook House, one of our sister homes, and then transferred to Buchan House as Home Manager in September 2023.


Tanya has an NVQ level 2 and level 3 in Health and Social Care and also has a Dementia diploma.

Suja

Suja Mathew

Job Title: Care Manager

Joined: 2012

Suja became the Care Manager at Buchan House in November 2012. Prior to this Suja worked in our sister homes as a Registered Nurse.
Suja has a nursing degree, an NVQ level 4 in Management and is a mentor for nursing students and adaptation.
Suja is responsible for the running of the home in the absence of the General Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buchan House Care Home to verify any information. View our terms and conditions. Buchan House Care Home has an Enhanced Service - more info.