Excelcare Buchan House Care Home

We could not be happier with the excellent level of care my father in law has received at Buchan House Care home. Every thing from the communication with families to the planned activities to entertain the residents to the highest level of care that is delivered day in day out. This care home is exceptional and it is so reassuring to know that every one there is treated with respect, dignity and compassion. I cannot fault the place. Thank you for everything you do.

The staff are kind attentive & generally care about the wellbeing of everyone. Most importatnly my friend is happy living there which gives me great peace of mind. I would highly recommend this care home.

The main thing we we looking for was the care home to treat my dad with dignity, compassion, kindness and respect. Buchan House has delivered this on all counts. Every single member of the team their has contributed to my dad feeling safe, cared for and looked after.

Seeing my grandma smile and thrive at Buchan House means the world to us. We're truly grateful for everything the team does.

Very friendly home, they look after my Grandmother very well. She enjoys all the entertainment. They allow us to bring pets along for the visit which always cheers the residents up. Staff are always helpful.

My friend was a resident at Buchan house for 6 months,She spoke very highly about her care and the kindness of the staff especially when she was nearing the end of her life,passing peacefully with dignity.When I used to visit I was impressed with the array of activities on offer and the calm surroundings.Buchan was always very clean and everyone so friendly.Thank you!

My relative is a new resident at Buchan House and has been treated with respect, dignity and kindness, we as a family are very happy with his care. All staff members are approachable, willing to help/answer and questions. The communication between the home and us as a family is good.

My mother was extremely well cared for and loved by the carers. I never had any concerns. She was always kept clean, fed and watered and not left on her own all the time. As she was bed bound, remained in her room. I would highly recommend this home and became friends with the staff myself. They always kept me up to date and as a frequent visitor I know mum was loved.

I am very satisfied to the care and love shown to my mother, from the time she moved into the home until her death. She was shown respect, care, fun, interest and love for the ten years she lived in Buchan, until her death.

Wonderful staff, everyone looks after our mum, dress her in best every time we saw her. Feed her when needed.

My dad was admitted to Buchan House Care Home 24th June. He had dementia. Very well cared for by all the staff, meals were very nice, plenty of fluids. At time Dad would want to get out of bed, he was looked after so well. All the staff, being nurses or carers, looked after him first-class. My dad deteriorated with his illness and became palliative care, everybody looked after his needs. When he was near the end of his life, Nurses and carers went beyond the call of duty. All the care was given, also looked after family. Couldn't ask for anything. Everybody was excellent.

A big thank you for you all.

Would 1000% recommend this care home, my great-nan moved here a few weeks ago from another care home which treated my great-nan badly and seeing the difference in levels of care was unbelievable. All the staff are absolutely brilliant, always smiling and having time for residents and their families. Even asking relatives if they needed anything from a drink or something to eat to having time to listen to relatives and residents for any issues.

The staff were amazing. My great-grandmother had such a bad experience at her old care home where she was abused and neglected. So coming here was like a a dream. She was taken care of by everyone and they helped her with everything from food to clothes, washing and more, they all have so much compassion for the residents and also the family members. They know that things are tough for you in the time that your loved ones are there so to make accommodations to makes things as easy and possible. They have been amazing from the beginning. 10000% would recommend.

Well done to all the staff and please continue the fantastic work you do and love you give the residents.

My partner's nan was admitted to the home a few weeks ago from a different care home which is now under reviews by CQC for neglect and abuse. The level of care, respect, compassion were absolutely second to none during the few weeks Nan was there before Nan passed away. From the moment you walked through the door, it was like one big family, from the cleaners through to management, always got smiles and time to talk to both residents and relatives about any worries. Even when activities were on or open days, relatives were allowed to interact and join in which I feel is fantastic. The last six days before Nan passed, all staff bent over backwards to ensure Nan was comfortable and always ensuring if we needed anything only to ask and they would sort it out. Would recommend this home to anyone who wants to go here 1000%.

Well-organised, staff helpful would recommend this care home for members of your family/friends that really need the time and care and support that they would need, everyone gets well looked after. 10/10. The staff are all really lovely and friendly.

My brother was in Buchan House with severe Dementia for 5 years. The Care was truly outstanding, personal care of a high standard, Social activities encouraged, and lots of fun and laughter. Always we were made welcome at any time to visit and when he was well enough to take him out for afternoons. The whole home is very clean and fragrant and tidy. Whenever there was any change in his condition we were always notified by the Nursing staff. The end-of-life care was tranquil and efficient. We will never be able to thank them enough for the care and love shown to our Brother.

It was like one big family and was always welcomed with a smile and compassion.

My mother was moved to Buchan House Care Home a few weeks ago. Her transition couldn't have gone better. She has settled so well and seems very happy. The staff have been so supportive not only to our mother but to us also. I can now rest easy with the knowledge that Mum is well looked after.