Buchan House Care Home

Buchan Street, Kings Hedges, Cambridge CB4 2XL
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9.9 59 Reviews
  • Buchan House Care Home, Cambridge
Buchan House is a care home providing person-centred care for adults aged 65+, including those living with dementia and those with nursing needs.

Situated close to the King Hedges area, north of Cambridge city centre, the home is accessible by car from the A14 and can be easily reached by bus.

Buchan House is divided in to three units, Sunflower, Snowdrop and Iris, over two floors. All rooms are single occupancy with en-suite facilities.
Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home
The upper floor is accessed by stairs or a lift.

Buchan House provides -
•        A high standard of care and support 24 hours a day
•        Long term and respite care
•        A high standard of housekeeping including a laundry service
•        Traditional home-cooked meals using fresh ingredients
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Buchan House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Buchan House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Tanya Logan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (6)

Parking

  • Car Park at front of the building

Buchan House Care Home Reviews (59)

Total of 59, showing 21-40
9.9

Buchan House Care Home has a Review Score of 9.9 (9.935) out of 10, based on 22 reviews in the last 2 years. Over all time Buchan House Care Home has 59 reviews.

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Review from John D (Brother of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in Buchan House with severe Dementia for 5 years. The Care was truly outstanding, personal care of a high standard, Social activities encouraged, and lots of fun and laughter. Always we were made welcome at any time to visit and when he was well enough to take him out for afternoons.
The whole home is very clean and fragrant and tidy. Whenever there was any change in his condition we were always notified by the Nursing staff. The end-of-life care was tranquil and efficient. We will never be able to thank them enough for the care and love shown to our Brother.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for taking the time to complete a review for Buchan House. We are so pleased to see that the team provided outstanding care to your brother throughout the time he lived at Buchan. I will ensure your positive feedback is shared with the team.

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Review from T N (Husband of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Buchan House around a year and I have to say my gratitude and thanks to all the staff at the premises.
Without being too biased, they looked after my wife with consideration and care.
It was like one big family and was always welcomed with a smile and compassion.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you for taking the time to complete a review regarding the care and consideration shown to your wife at Buchan House. I will ensure your positive comments are shared with the team.

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Review from Katie B (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Buchan House Care Home a few weeks ago. Her transition couldn't have gone better. She has settled so well and seems very happy. The staff have been so supportive not only to our mother but to us also. I can now rest easy with the knowledge that Mum is well looked after.

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Review from Kelly C (Daughter-in-law of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful father-in-law moved into the home back in July last year, since joining Buchan House Care Home it's like one big family.
Each time we visit, we leave knowing we made the best decision. The care and love all residents receive truly warms my heart, they are all treated like a family member.
All
the staff are always helpful, cheerful and welcoming. The home is always clean and nothing is too much trouble.

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Review from J S (Daughter-in-law of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are always lots of staff present at Buchan House. They are caring towards my mother-in-law and are always friendly when we visit. It is nice to see what the 'Buchan family' have been doing on their Facebook page.

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Review from J C (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased our father was able to get a place at Buchan House.
From the moment he arrived, the care, love and understanding shown were above and beyond.
The staff are polite, caring and friendly.
The rooms are clean, airy and modern.
Totally recommend!

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Review from Jane W (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to put in writing my thanks, and those of my family, for all the care you gave my mother over the almost 2 years she was with you. Having been an independent person for so long, she didn't find it easy to move into a nursing home and she could be difficult. All the staff were very professional
and competent and worked with her to give her the help she needed in the sometimes strange ways she wanted! In turn, she told me about many chats she'd had with the staff mainly on matters that interested her, like the oddities of the English language.
I always found the care staff helpful to me, and ready to make adjustments if ever necessary. I was touched, when clearing her room, to receive so many offers of help, and to see the sadness of the staff when we were exchanging memories.
I would recommend Buchan House without hesitation to others.

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Review from M L (Friend of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly friend lived at Buchan House for around two years. During that time, I found that the staff were careful, easily accessible and always caring. My friend had increasing dementia and always missed her own home, so nowhere would have made her feel happy and totally comfortable, but the facilities
were ok and the staff were always caring, careful and did their best and more. I will always be grateful.

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Review from Richard H (Son of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Buchan House is exceptional. The staff care very much about their residents, especially their well-being and needs. The meals are very good and variable. The vibe inside the home is a jolly one with plenty of activities. I cannot give Buchan House and its staff enough
praise. Thank you Buchan House!

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Review from A D (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved to Buchan House from another home after being discharged from hospital. Because I had covid and couldn't visit, the staff transferred his belongings for me and kept in daily touch regarding his progress. The staff and manager are excellent, punctual, caring and supportive and really go
the extra mile. As a family, we feel reassured and confident that Dad's end of life is expertly and lovingly managed. We would recommend Buchan House to anyone needing a nursing home for their loved ones.

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Review from Brian R (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I Can not fault Buchan house staff, they are caring and understanding of individual needs. Management are informative and keeps us updated on dad’s needs and any changes to his care package. Every staff member seems to be happy to work there is always a warm welcome

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Review from G C (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work really hard to look after the residents, which l know first hand can be a very challenging job. They are caring and will do their best to meet the needs of all residents. My mother is looked after very well, the meals are very good and will go out of their way to solve any issues. Staff take
the time to chat to families even when they are very busy, which is most of the time. I am very grateful to the staff and cannot thank them enough for the hard work they do.

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Review from Susan H (Civil Partner of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you managerial and wonderful staff for looking after my partner. Every time I am at Buchan House it’s such a lovely warm and friendly atmosphere it’s so comforting to know my partner is Happy. Merry Christmas to you all.

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Review from M M (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after very well.

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Review from Hazel L (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff were so helpful in making sure my mother had a great birthday. She always seems happy and contented. Much appreciated by all our family for the level of care she receives and how she is treated as an individual in her own right.

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Review from Wynn F (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2020. In the time she has been there, there has been an overall improvement in her physical health. The staff are amazing, they are always pleasant, some are very chatty and jolly. They obviously know my mum well. They post lots of pictures and videos online
for us all to view, lots of activities take place even in these difficult times. They have done a fantastic job in keeping the residents and staff safe in these hard times. The home has now opened up a bit more and we can visit between 10:00 am and 5:00 pm as long as we do a test. Mum's room is always clean and tidy as is her bathroom. I once got there while she was still having breakfast and caught her tucking into eggs and bacon. Mum is very happy as she loves her food. All the staff are great including the admin. So pleased mum is somewhere that I know is caring for her.

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Review from Barbara W (Sister of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tomorrow marks the first anniversary of my brother moving into Buchan House
Cambridge. With the care and attention given to him, I can relax knowing he is cared for 24/7. From the Home manager down to his cleaner, everyone goes over and above their duty to look after him. Thanks.

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Review from L C (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used another home that we were extremely unhappy with, we moved dad to Buchan House. Our eyes were opened to how wonderful a care home experience could be. All staff, with no exception, were outstanding. Dad was very happy and contented. When dad passed away, the staff treated him with the utmost
respect and cared for us as a family with compassion.

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Review from D P (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very happy with the staff at Buchan House. I feel that a good manager leads a good team. We are confident that our mother is well looked after and her special needs are met. My mother has now accepted that Buchan House is her home. I would recommend it to anyone looking for a place
for a family member.

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Review from S C (Nephew of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Buchan House for a while now and I have visited on a number of occasions, I always find the staff friendly and very helpful. The home is always clean, tidy and the residents always seem to be enjoying themselves. My aunt is very happy at Buchan and gets on well with all the staff
and she has made many friends since being at Buchan.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Buchan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Buchan House Care Home is calculated as follows: ( (247 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buchan House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Tanya

Tanya Logan

Job Title: Home Manager

Tanya joined Excelcare in September 2012 working at Etheldred House as a team leader, Tanya was then promoted to Unit Manager.


In January 2022 Tanya became Home Manager at Brook House, one of our sister homes, and then transferred to Buchan House as Home Manager in September 2023.


Tanya has an NVQ level 2 and level 3 in Health and Social Care and also has a Dementia diploma.

Suja

Suja Mathew

Job Title: Care Manager

Joined: 2012

Suja became the Care Manager at Buchan House in November 2012. Prior to this Suja worked in our sister homes as a Registered Nurse.
Suja has a nursing degree, an NVQ level 4 in Management and is a mentor for nursing students and adaptation.
Suja is responsible for the running of the home in the absence of the General Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buchan House Care Home to verify any information. View our terms and conditions. Buchan House Care Home has an Enhanced Service - more info.