Submit a Review for Buchan House Care Home
Buchan Street, Kings Hedges, Cambridge, CB4 2XL
View Full Details of Buchan House Care HomeLatest Reviews for Buchan House Care Home
11 August 2025
My Nan came here for a few weeks to give my family much needed break and the staff are all friendly and go out of their way to welcome the family. The home is relaxed about visiting times and they take pride in getting to know each resident and what they like. The food always looks good and good choices. The home itself is clean and looks well maintained which I believe shows care and attention. I am happy when the time comes to full care my Nan will be happy here.
29 July 2025
I visit Buchan House regularly to visit a family friend. I am always greeted with a smile and a warm welcome. We are made to feel like part of the home and are always to join in if there is activities going on. Our friend has all her photos and personal items in her room and loves the team and going out in the garden. I know family and friends feel very reassured.
21 July 2025
We could not be happier with the excellent level of care my father in law has received at Buchan House Care home. Every thing from the communication with families to the planned activities to entertain the residents to the highest level of care that is delivered day in day out. This care home is exceptional and it is so reassuring to know that every one there is treated with respect, dignity and compassion. I cannot fault the place. Thank you for everything you do.
21 July 2025
My friend has been living in Buchan for over 3 years and I can honestly say its been a wonderful experience for him. The home has a lovely welcoming atmosphere & is always clean & maintained. The staff are kind attentive & generally care about the wellbeing of everyone. Most importatnly my friend is happy living there which gives me great peace of mind. I would highly recommend this care home.
09 July 2025
The main thing we we looking for was the care home to treat my dad with dignity, compassion, kindness and respect. Buchan House has delivered this on all counts. Every single member of the team their has contributed to my dad feeling safe, cared for and looked after.
08 July 2025
I can't thank Buchan House enough for the care and compassion they've shown to my grandma. From the very beginning, the staff made her feel welcome and safe, and it's been a huge comfort to our whole family knowing she's in such good hands. The caregivers are attentive, patient, and genuinely kind. They take the time to get to know each resident, not just care for them. My grandma often tells us how much she enjoys the activities, how good the meals are, and how friendly everyone is-from the nurses to the cleaning staff. What really stands out is the level of communication. We're always kept informed about her health and wellbeing, and they're quick to respond to any concerns we have. It's clear they treat residents like family. Seeing my grandma smile and thrive at Buchan House means the world to us. We're truly grateful for everything the team does.
06 June 2025
Very friendly home, they look after my Grandmother very well. She enjoys all the entertainment. They allow us to bring pets along for the visit which always cheers the residents up. Staff are always helpful.
28 May 2025
My friend was a resident at Buchan house for 6 months,She spoke very highly about her care and the kindness of the staff especially when she was nearing the end of her life,passing peacefully with dignity.When I used to visit I was impressed with the array of activities on offer and the calm surroundings.Buchan was always very clean and everyone so friendly.Thank you!
22 May 2025
Buchan House is a truly wonderful home. I couldn't think of anywhere better to send someone. From the moment you walk in the door the team are friendly and approachable. Nothing is too much trouble for the team and I am very grateful for all they do.
02 May 2025
My relative is a new resident at Buchan House and has been treated with respect, dignity and kindness, we as a family are very happy with his care. All staff members are approachable, willing to help/answer and questions. The communication between the home and us as a family is good.
28 April 2025
My mother was extremely well cared for and loved by the carers. I never had any concerns. She was always kept clean, fed and watered and not left on her own all the time. As she was bed bound, remained in her room. I would highly recommend this home and became friends with the staff myself. They always kept me up to date and as a frequent visitor I know mum was loved.
07 March 2025
I am very satisfied to the care and love shown to my mother, from the time she moved into the home until her death. She was shown respect, care, fun, interest and love for the ten years she lived in Buchan, until her death.
25 November 2024
Wonderful staff, everyone looks after our mum, dress her in best every time we saw her. Feed her when needed.
28 October 2024
My dad was admitted to Buchan House Care Home 24th June. He had dementia. Very well cared for by all the staff, meals were very nice, plenty of fluids. At time Dad would want to get out of bed, he was looked after so well. All the staff, being nurses or carers, looked after him first-class. My dad deteriorated with his illness and became palliative care, everybody looked after his needs. When he was near the end of his life, Nurses and carers went beyond the call of duty. All the care was given, also looked after family. Couldn't ask for anything. Everybody was excellent.
02 October 2024
My nan came into your home after abuse and neglect from her old care home. She recently passed this week but the level of care in this home is amazing. The manager and staff are lovely and treat you and the residents like family and really go out of their way. The staff were bubbly and made us feel very welcome, the care and respect my nan received was fantastic. The home is very clean, they have lovely lounge areas for families and the residents look so happy and jolly. Everyone gave us a warm welcome when we visited, even the cleaners, they were out of this world. It's like walking into a family home, you feel the love and warmth straight away. My nan was only here for a few weeks but we spent a lot of hours in the home the week she died and they all gave us 100%. Fantastic management, Top carers and staff. A big thank you for you all.
03 September 2024
Would 1000% recommend this care home, my great-nan moved here a few weeks ago from another care home which treated my great-nan badly and seeing the difference in levels of care was unbelievable. All the staff are absolutely brilliant, always smiling and having time for residents and their families. Even asking relatives if they needed anything from a drink or something to eat to having time to listen to relatives and residents for any issues.
03 September 2024
The staff were amazing. My great-grandmother had such a bad experience at her old care home where she was abused and neglected. So coming here was like a a dream. She was taken care of by everyone and they helped her with everything from food to clothes, washing and more, they all have so much compassion for the residents and also the family members. They know that things are tough for you in the time that your loved ones are there so to make accommodations to makes things as easy and possible. They have been amazing from the beginning. 10000% would recommend.
03 September 2024
My great-nan has been here for three/four weeks and was moved here due to neglect and abuse in old home. The staff were fantastic and can't fault them on anything, I've never seen such a caring home in my life as much as this one. When we needed something someone was always there to help with anything we needed. My great-nan passed early hours on Tuesday 21st August and before she passed, the carers were helping as much as possible and gave 100% of their time helping my nan in this time, all staff were fantastic even before Nan's passing. I loved how there were activities every day, so clean and could not find a bit of dust anywhere. The nurse that was on shift the night my nan passed, I like to say a massive thank you again for the help you gave that night/morning. Evan the manger (lovely lady) gave us a lot of support.. Well done to all the staff and please continue the fantastic work you do and love you give the residents.
03 September 2024
My partner's nan was admitted to the home a few weeks ago from a different care home which is now under reviews by CQC for neglect and abuse. The level of care, respect, compassion were absolutely second to none during the few weeks Nan was there before Nan passed away. From the moment you walked through the door, it was like one big family, from the cleaners through to management, always got smiles and time to talk to both residents and relatives about any worries. Even when activities were on or open days, relatives were allowed to interact and join in which I feel is fantastic. The last six days before Nan passed, all staff bent over backwards to ensure Nan was comfortable and always ensuring if we needed anything only to ask and they would sort it out. Would recommend this home to anyone who wants to go here 1000%.
03 September 2024
Well-organised, staff helpful would recommend this care home for members of your family/friends that really need the time and care and support that they would need, everyone gets well looked after. 10/10. The staff are all really lovely and friendly.
Latest Reviews for Buchan House Care Home
11 August 2025
My Nan came here for a few weeks to give my family much needed break and the staff are all friendly and go out of their way to welcome the family. The home is relaxed about visiting times and they take pride in getting to know each resident and what they like. The food always looks good and good choices. The home itself is clean and looks well maintained which I believe shows care and attention. I am happy when the time comes to full care my Nan will be happy here.
29 July 2025
I visit Buchan House regularly to visit a family friend. I am always greeted with a smile and a warm welcome. We are made to feel like part of the home and are always to join in if there is activities going on. Our friend has all her photos and personal items in her room and loves the team and going out in the garden. I know family and friends feel very reassured.
21 July 2025
We could not be happier with the excellent level of care my father in law has received at Buchan House Care home. Every thing from the communication with families to the planned activities to entertain the residents to the highest level of care that is delivered day in day out. This care home is exceptional and it is so reassuring to know that every one there is treated with respect, dignity and compassion. I cannot fault the place. Thank you for everything you do.
21 July 2025
My friend has been living in Buchan for over 3 years and I can honestly say its been a wonderful experience for him. The home has a lovely welcoming atmosphere & is always clean & maintained. The staff are kind attentive & generally care about the wellbeing of everyone. Most importatnly my friend is happy living there which gives me great peace of mind. I would highly recommend this care home.
09 July 2025
The main thing we we looking for was the care home to treat my dad with dignity, compassion, kindness and respect. Buchan House has delivered this on all counts. Every single member of the team their has contributed to my dad feeling safe, cared for and looked after.
08 July 2025
I can't thank Buchan House enough for the care and compassion they've shown to my grandma. From the very beginning, the staff made her feel welcome and safe, and it's been a huge comfort to our whole family knowing she's in such good hands. The caregivers are attentive, patient, and genuinely kind. They take the time to get to know each resident, not just care for them. My grandma often tells us how much she enjoys the activities, how good the meals are, and how friendly everyone is-from the nurses to the cleaning staff. What really stands out is the level of communication. We're always kept informed about her health and wellbeing, and they're quick to respond to any concerns we have. It's clear they treat residents like family. Seeing my grandma smile and thrive at Buchan House means the world to us. We're truly grateful for everything the team does.
06 June 2025
Very friendly home, they look after my Grandmother very well. She enjoys all the entertainment. They allow us to bring pets along for the visit which always cheers the residents up. Staff are always helpful.
28 May 2025
My friend was a resident at Buchan house for 6 months,She spoke very highly about her care and the kindness of the staff especially when she was nearing the end of her life,passing peacefully with dignity.When I used to visit I was impressed with the array of activities on offer and the calm surroundings.Buchan was always very clean and everyone so friendly.Thank you!
22 May 2025
Buchan House is a truly wonderful home. I couldn't think of anywhere better to send someone. From the moment you walk in the door the team are friendly and approachable. Nothing is too much trouble for the team and I am very grateful for all they do.
02 May 2025
My relative is a new resident at Buchan House and has been treated with respect, dignity and kindness, we as a family are very happy with his care. All staff members are approachable, willing to help/answer and questions. The communication between the home and us as a family is good.
28 April 2025
My mother was extremely well cared for and loved by the carers. I never had any concerns. She was always kept clean, fed and watered and not left on her own all the time. As she was bed bound, remained in her room. I would highly recommend this home and became friends with the staff myself. They always kept me up to date and as a frequent visitor I know mum was loved.
07 March 2025
I am very satisfied to the care and love shown to my mother, from the time she moved into the home until her death. She was shown respect, care, fun, interest and love for the ten years she lived in Buchan, until her death.
25 November 2024
Wonderful staff, everyone looks after our mum, dress her in best every time we saw her. Feed her when needed.
28 October 2024
My dad was admitted to Buchan House Care Home 24th June. He had dementia. Very well cared for by all the staff, meals were very nice, plenty of fluids. At time Dad would want to get out of bed, he was looked after so well. All the staff, being nurses or carers, looked after him first-class. My dad deteriorated with his illness and became palliative care, everybody looked after his needs. When he was near the end of his life, Nurses and carers went beyond the call of duty. All the care was given, also looked after family. Couldn't ask for anything. Everybody was excellent.
02 October 2024
My nan came into your home after abuse and neglect from her old care home. She recently passed this week but the level of care in this home is amazing. The manager and staff are lovely and treat you and the residents like family and really go out of their way. The staff were bubbly and made us feel very welcome, the care and respect my nan received was fantastic. The home is very clean, they have lovely lounge areas for families and the residents look so happy and jolly. Everyone gave us a warm welcome when we visited, even the cleaners, they were out of this world. It's like walking into a family home, you feel the love and warmth straight away. My nan was only here for a few weeks but we spent a lot of hours in the home the week she died and they all gave us 100%. Fantastic management, Top carers and staff. A big thank you for you all.
03 September 2024
Would 1000% recommend this care home, my great-nan moved here a few weeks ago from another care home which treated my great-nan badly and seeing the difference in levels of care was unbelievable. All the staff are absolutely brilliant, always smiling and having time for residents and their families. Even asking relatives if they needed anything from a drink or something to eat to having time to listen to relatives and residents for any issues.
03 September 2024
The staff were amazing. My great-grandmother had such a bad experience at her old care home where she was abused and neglected. So coming here was like a a dream. She was taken care of by everyone and they helped her with everything from food to clothes, washing and more, they all have so much compassion for the residents and also the family members. They know that things are tough for you in the time that your loved ones are there so to make accommodations to makes things as easy and possible. They have been amazing from the beginning. 10000% would recommend.
03 September 2024
My great-nan has been here for three/four weeks and was moved here due to neglect and abuse in old home. The staff were fantastic and can't fault them on anything, I've never seen such a caring home in my life as much as this one. When we needed something someone was always there to help with anything we needed. My great-nan passed early hours on Tuesday 21st August and before she passed, the carers were helping as much as possible and gave 100% of their time helping my nan in this time, all staff were fantastic even before Nan's passing. I loved how there were activities every day, so clean and could not find a bit of dust anywhere. The nurse that was on shift the night my nan passed, I like to say a massive thank you again for the help you gave that night/morning. Evan the manger (lovely lady) gave us a lot of support.. Well done to all the staff and please continue the fantastic work you do and love you give the residents.
03 September 2024
My partner's nan was admitted to the home a few weeks ago from a different care home which is now under reviews by CQC for neglect and abuse. The level of care, respect, compassion were absolutely second to none during the few weeks Nan was there before Nan passed away. From the moment you walked through the door, it was like one big family, from the cleaners through to management, always got smiles and time to talk to both residents and relatives about any worries. Even when activities were on or open days, relatives were allowed to interact and join in which I feel is fantastic. The last six days before Nan passed, all staff bent over backwards to ensure Nan was comfortable and always ensuring if we needed anything only to ask and they would sort it out. Would recommend this home to anyone who wants to go here 1000%.
03 September 2024
Well-organised, staff helpful would recommend this care home for members of your family/friends that really need the time and care and support that they would need, everyone gets well looked after. 10/10. The staff are all really lovely and friendly.