Windmill Lodge Care Home

115 Lyham Road, London SW2 5PY
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9.8 62 Reviews
  • Windmill Lodge Care Home, London
Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, long-term residential dementia care, nursing care, nursing dementia care, and end-of-life care.

Designed with purpose, Windmill Lodge boasts a warm and welcoming environment, fostering a sense of comfort and community for the people who live here. At Windmill Lodge, their approach to care is rooted in the belief that residents are an extension of their family. They uphold values of respect, dignity, and compassion in all interactions, taking the time to understand each individual's unique care, social, and wellbeing requirements, as well as their preferences and life stories.

Windmill Lodge boasts spacious and well-lit lounges, offering the people who live here the perfect space to socialise with friends and family, or unwind while catching up on their favourite TV programmes. The dining rooms provide an inviting ambiance where residents can enjoy a variety of delicious meals catered to their individual tastes and preferences. Seasonal menus are thoughtfully curated to include both beloved classics and exciting new culinary experiences, with special attention given to accommodating dietary and cultural needs.

Each of the bedrooms is equipped with an en-suite bathroom, and some feature picturesque views of the garden, complete with a serene water feature. The team encourage people to personalise their living spaces with cherished photographs, ornaments, and belongings, allowing them to create a familiar and comforting environment to call their own.
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Care Provided by Windmill Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Windmill Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windmill Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angela Etienne (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (93)

Visiting

  • The home has a protected meal times policy. Breakfast 9am - 10am, Lunch 1pm - 2pm and Dinner 5pm - 6pm.

Parking

  • Free parking for visitors whilst in the premises.

Windmill Lodge Care Home Reviews (62)

9.8

Windmill Lodge Care Home has a Review Score of 9.8 (9.824) out of 10, based on 29 reviews in the last 2 years.
Over all time Windmill Lodge Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Windmill Lodge Care Home
  • 18
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Total of 62, showing 1-20
Review from Anwar L (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windmill Lodge Care home is very homely and my mum really enjoys the care and support of the staff, who are very friendly, professional and empathetic toward my mum and all her guests.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Anwar - Thank you for taking the time to share your thoughts. It's wonderful to hear that your mum feels so comfortable at Windmill Lodge. Our team works hard to create a warm, supportive atmosphere, and knowing that she enjoys the care and kindness she receives means a great deal to us. Your support really does make a difference
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Review from H L (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandma is being well looked after. She is happy, settled and feels at home. The carers treat her like their own ma/ grandma and are so welcoming to us as well. The rooms and living area are always clean. The carers are always nearby and ready to help when needed, they go above and beyond to provide
excellent quality of care and comfort to all patients.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear HL, thank you so much for sharing these kind words. It means a great deal to our whole team to know that your grandma feels happy, settled, and truly at home. It's encouraging to hear that our commitment to providing compassionate, family-like care is reflected in your experience. Your appreciation for the cleanliness of our home and the dedication of our team is deeply valued. We are committed to being present, attentive, and going the extra mile to ensure comfort and wellbeing for every person we look after. Thank you again for your trust and for taking the time to leave such a thoughtful review. It genuinely encourages us in the work we do.
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Review from L G (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since H/L has been at this nursing home he has mostly been happy and comfortable the home has friendly staff it is clean and well maintained home.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Lesyn, thank you for sharing your feedback. We are pleased to hear that H/L has mostly been happy, and comfortable during his time with us. Creating a welcoming, friendly, and well-maintained environment is something we take great pride in, and it is wonderful to know this has contributed to his positive experience. We appreciate your feedback, and your trust in our care. We place great importance on the safety and security, and we work hard to maintain a setting where everyone feels protected and supported. We also offer a variety of activities tailored to individual interests and abilities, ensuring that each person has opportunities to engage in ways that are meaningful to them. We are always pleased to support people personalise their rooms, so they feel truly at home in a comfortable and familiar environment. We'd be please to meet with you to further discuss needs, preferences, and any additional support that may be helpful. We would be delighted to offer our full support.
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Review from A O (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, bright and airy spaces, nice food.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care Homethank you for taking the time to share your feedback. We are delighted to hear you enjoyed the friendly staff, the bright and welcoming spaces, and the food. We take safety and security extremely seriously, and our team works hard to maintain a safe environment through regular checks, robust safeguarding procedures, and continuous staff training to ensure everyone feels protected and well supported. Management is always happy to support and address any concerns you may have. We've also noted your rating for activities and would really welcome the chance to meet with you to talk through the wide range of tailored activities we offer, designed to meet individual needs and interests. Your feedback helps us continue to improve, and we'd love to show you more of what we do at Windmill Lodge. We hope to have the opportunity to welcome you back again soon.
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Review from Salim L (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the service. Kind and caring staff they seem to understand and meet the needs of the patient.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Salim, thank you so much for your lovely feedback. We are delighted to hear that you're happy with the service and that our team's kindness and care made a positive difference. Understanding and meeting the needs of people living in the home is at the heart of what we do, and your comments mean a great deal to us. We truly appreciate you taking the time to share your experience.
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Review from Arnold S (Brother of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff/management/reception all very helpful, courteous and supportive. The facility is very clean and I am very glad that my sister in a very safe place.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Arnold, thank you for your kind words and positive feedback.
We truly appreciate you taking the time to share your experience. It is very encouraging to know that our team members, management, and reception team have been helpful, courteous, and supportive. We are also pleased that you found our facility clean and that you feel confident your sister is in a safe and caring environment.
Your feedback means a great deal to us, and we remain committed to maintaining the highest standards of care and service.
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Review from W M (Respite Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good caring home with excellent staff and management . They also have varies room sizes with Televisions an walk-in shower A good varied breakfast an lunch so this facility is of high standard l can't fault it 4 days in.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Warren, thank you so much for sharing your experience with us. We are thrilled and very pleased to hear your positive experience. We value your feedback and very much appreciate your continued support. Your feedback will be shared with team
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Review from Charles C (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Windmill Lodge was home to my mum for the last 3 years of her life. I want to say the staff were amazing. They were far more than just employees they really cared for my mum and her two sons. By the end, they were like new members of her and our family. This was made even more obvious as the staff have
remained so consistent during my mums stay, that you really got to know them as people. Mum bonded with the residents around here as she entered the twilight of her years, and I will be forever grateful for that. Please pass on my thanks.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Charles, thank you so much for sharing your experience with us. We are thrilled and very pleased to hear your positive experience. We value your feedback and very much appreciate your continued support. Your feedback will be shared with team
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Review from G E (Son of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I don't really have anything to compare with, so I'm not sure how useful this will be. My mother seems happy there. She gets fed regularly and seems to like it there, which is, of course, important. There is one resident who calls out a lot that she needs help and seems to be ignored. Probably because
she is always calling out.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Gareth, thank you so much for sharing your experience with us. We are thrilled and very pleased to hear your positive experience. We value your feedback and very much appreciate your continued support. Your feedback will be shared with team
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Review from P K (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been here a short while but made to feel welcome and included. Members of the care home are very kind. Nothing is too much trouble. Mum enjoyed joining in with activities and meeting new people.
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Review from S W (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Windmill Lodge for 2 years now. She has always been excellently looked after with compassion, kindness and empathy. Mum is always clean and tidy and her room is spotless. The food is lovely, always freshly cooked with a good choice of menu each day. I can relax and feel less worried
about mum knowing that she is in this safe and caring environment. I have nothing but huge praise for each and every member of staff for their valuable input in my mums daily care.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care Homethank you so much for sharing your experience with us. We are thrilled and very pleased to hear your positive feedback and very much appreciate your continued support. Your feedback will be shared with team.
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Review from D B (Friend of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were dreading our good friend leaving hospital and going into a care home but Windmill has exceeded our expectations. You can see the staff really care and they are always polite and professional. Our friend who is now resident has difficulty speaking but you can see he has no fear in his eyes. He
has acclimatised to the home and you can see he is safe and contented. In particular, thank you to 5 members of staff and the rest of the staff on the 2nd floor.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you for the lovely review that you have written for Windmill. It is so lovely to hear that your friend is happy in the home, the team will feel very proud to read this. Kind regards.
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Review from Bola M (Relative of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was on the groundfloor in room 18 for respite, he was excellently looked after. I will always rate them outstanding. All excellent, no complaints. Activities excellent. Home clean and friendly staff always welcoming. All staff are well trained to meet individual needs. Thank you so much.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you very much for your review for the team at Windmill. We are so pleased you are happy with the home and find it outstanding. Kind regards
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Review from R D (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the services and my Dad (resident) is very happy and comfortable with the care. I will highly recommend Windmill Care Home.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear R D, thank you for taking the time to complete a review for Windmill. We are pleased to hear that you are happy with the service provided at Windmill. Anytime we can help with anything let us know.
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Review from M W (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and patient with my dad which I am very grateful for.
Reply from Rugie Barry, Operations Support Lead at Windmill Lodge Care HomeThank you for taking the time to leave a review for Windmill. We are so pleased to hear that you are happy with the care we provide here at Windmill Lodge. It means a lot to our team to know we are making such a positive impact. Thank you for taking the time to share your experience
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Review from J C (Son of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care received here for our mother. Since she came to the care home she has been very well cared for by the nursing and personal care staff. There is a wonderfully relaxed 'buzz' about the place. Particularly impressed with the relationship with the local kindergarten which brings
smiles to everyone's faces.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you very much for your review for Windmill Lodge. It's so lovely to hear that your Mother is well cared for and she is enjoying the home. The local Kindergarten is a real joy to the people living there. Kind regards
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Review from Fay S (Wife of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming off end-of-life care. My husband has gone from strength to strength. This is because of the total dedication of all the wonderful staff who have nursed him back to where he is today. These lovely ladies and gents will be forever in my heart. I am truly honoured to become part of the Windmill
Lodge family.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you for your kind words to everyone at Windmill Lodge. Best wishes to you all. Kind regards.
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Review from D O (Nephew of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to express my sincere gratitude to the staff in Windmill Lodge. Their friendly and professional attitude cannot be overlooked. The care and consideration they gave my uncle while he was with them was excellent. In fact, he became more of a family member to the staff. Everyone got to meet "Samson"
his favourite teddy who was never missing from the room. While he had a hard time settling in the first few days of moving to the home due to a change in his circumstances, the staff made him comfortable and relaxed. The atmosphere made it easier for me to relax knowing he is having some of the best care possible.
Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear DO, we're so pleased to hear that you are happy with the care we provide here at Windmill Lodge. It means a lot to our team to know we are making such a positive impact. Thank you for taking the time to share your experience.
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Review from S L (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really excellent place. The staff I've encountered are friendly, approachable, professional and show genuine affection for the people in their care. The home is spotless, clean and has a warm, welcoming glow. I couldn't ask for more for both my parents.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you for your review for Windmill Lodge it is lovely to hear that you are happy with the home for your parents. It is an honour to be able to care for them. Kind regards.
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Review from S I (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy here. All staff are very friendly and welcoming. She is well looked after and in great hands.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you for taking the time to complete a review for Windmill. It's lovely to hear that your Mum is happy in the home. Anytime we can help with anything let us know. Kind regards.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Windmill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Windmill Lodge Care Home is calculated as follows: ( (284 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 340 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Angela

Angela Etienne

Job Title: Home Manager Joined: 2009

Angela is a compassionate Home Manager, she has excelled in creating a nurturing environment where people receive personalised care tailored to their needs. Angela's leadership fosters teamwork and excellence among the team, while her dedication to continuous learning ensures the highest standards of care.

Rugie

Rugie Barry

Job Title: Business Manager Joined: 2021

Rugie joined Excelcare in 2021.


Previously working within the Regional Team, Rugie was promoted to Business Manager in March 2024.

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Tanesha Shakes

Job Title: Home Administrator Joined: 2022

Tanesha joined Windmill in March 2025, but previously worked at another home in London. Tanesha joined the Excel Care family in September 2022 as a administrator/receptionist, later hospitality supervisor overseeing the domestic and catering team. Tanesha has brought with her over 5 years of healthcare admin experience to support the home.

Grace

Grace Okoh-Emokpae

Job Title: Lifestyle Coordinator Joined: 2022

Joining Excelcare in 2022, Grace provides opportunities for meaningful and purposeful activities and outings planned through a structured programme following discussions with residents and families.

Frequently Asked Questions about Windmill Lodge Care Home

What types of Care is Windmill Lodge Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Windmill Lodge Care Home have?

There are 93 Single Rooms.

What are the Facilities & Services at Windmill Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windmill Lodge Care Home to the centre of London?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windmill Lodge Care Home to verify any information. View our terms and conditions. Windmill Lodge Care Home has an Enhanced Service - more info.