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- Excelcare Windmill Lodge Care Home







Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, long-term residential dementia care, nursing care, nursing dementia care, and end-of-life care.
Designed with purpose, Windmill Lodge boasts a warm and welcoming environment, fostering a sense of comfort and community for the people who live here. At Windmill...
Care Provided by Excelcare Windmill Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 93 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Excelcare Windmill Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Angela Etienne (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 4
Room Information
- Single Rooms (93)
- Single Rooms with ensuite Wet Room (93)
Visiting
- The home has a protected meal times policy. Breakfast 9am - 10am, Lunch 1pm - 2pm and Dinner 5pm - 6pm.
Parking
- Free parking for visitors whilst in the premises.
Excelcare Windmill Lodge Care Home Reviews (69)
Excelcare Windmill Lodge Care Home has a Review Score of 9.8 (9.801) out of 10, based on 27 reviews in the last 2 years.
Over all time Excelcare Windmill Lodge Care Home has 69 reviews.
Communication has been excellent, and I always feel listened to if I have any questions or concerns. It's clear the staff genuinely care about the residents and work incredibly hard even on the difficult days.
Knowing mum is safe, comfortable and cared for has given us real peace of mind during a very challenging time. Thank you all for your compassion, dedication and the support you've shown Mum and our family. We truly appreciate everything you do.
Dear Steven, thank you for your kind words. We understand how difficult this transition can be, and we are honoured to care for your Mum. It means so much to hear that our team has provided kindness, dignity, and support to both your Mum and your family. Your feedback will be shared with the team, who work hard every day to make a positive difference. Thank you for trusting us with her care.
The job of a carer is very difficult, but I see you.
Dear Sarah - Thank you for your lovely feedback. We are delighted to hear that your mother has been treated with care, dignity and respect. Your kind words mean so much to our team, who work hard every day to support people living in the Home and families. We especially appreciate your recognition of our team's dedication. Thank you for your trust and support.
I am so very thankful to the staff working here because my grandmother was very well looked after, happy and really really pleased with services required.
Staffs are helpful and pleasant, they are always there to answer questions when asked.
Dear Sharon - Thank you for your kind feedback. We're really pleased to hear that you find our team helpful and pleasant. The team works hard to be available and responsive, so it's great to know that you feel supported and that your questions are always answered. Your comments are truly appreciated and will be shared with the team.
But I personally would like to thank everyone for helping my uncle Michael.
We're especially grateful for your thanks on behalf of your uncle Michael. It is our...
My mother is enjoying her stay here. She is calm and relaxed. The staff are friendly and helpful and take care of her nicely.
My mother say that the care she gets is very good.
Thank you for taking the time to share your feedback. We are pleased to see that many aspects of your experience were rated highly, particularly cleanliness, our team, management, and the comfort of the rooms. It is encouraging to know that our efforts to provide a safe, respectful, and well...
Windmill Lodge Care home is very homely and my mum really enjoys the care and support of the staff, who are very friendly, professional and empathetic toward my mum and all her guests.
Dear Anwar - Thank you for taking the time to share your thoughts. It's wonderful to hear that your mum feels so comfortable at Windmill Lodge. Our team works hard to create a warm, supportive atmosphere, and knowing that she enjoys the care and kindness she receives means a great deal to us. Your support really does make a difference
Grandma is being well looked after. She is happy, settled and feels at home. The carers treat her like their own ma/ grandma and are so welcoming to us as well. The rooms and living area are always clean. The carers are always nearby and ready to help when needed, they go above and beyond to provide excellent quality of care and comfort to all patients.
Dear HL, thank you so much for sharing these kind words. It means a great deal to our whole team to know that your grandma feels happy, settled, and truly at home. It's encouraging to hear that our commitment to providing compassionate, family-like care is reflected in your experience. Your...
Since H/L has been at this nursing home he has mostly been happy and comfortable the home has friendly staff it is clean and well maintained home.
Dear Lesyn, thank you for sharing your feedback. We are pleased to hear that H/L has mostly been happy, and comfortable during his time with us. Creating a welcoming, friendly, and well-maintained environment is something we take great pride in, and it is wonderful to know this has contributed to...
Friendly staff, bright and airy spaces, nice food.
thank you for taking the time to share your feedback. We are delighted to hear you enjoyed the friendly staff, the bright and welcoming spaces, and the food. We take safety and security extremely seriously, and our team works hard to maintain a safe environment through regular checks, robust...
Happy with the service. Kind and caring staff they seem to understand and meet the needs of the patient.
Dear Salim, thank you so much for your lovely feedback. We are delighted to hear that you're happy with the service and that our team's kindness and care made a positive difference. Understanding and meeting the needs of people living in the home is at the heart of what we do, and your comments mean a great deal to us. We truly appreciate you taking the time to share your experience.
The staff/management/reception all very helpful, courteous and supportive. The facility is very clean and I am very glad that my sister in a very safe place.
We truly appreciate you taking the time to share your experience. It is very encouraging to know that our team members, management, and reception team have been helpful, courteous, and supportive. We are also pleased that you found...
A good caring home with excellent staff and management . They also have varies room sizes with Televisions an walk-in shower A good varied breakfast an lunch so this facility is of high standard l can't fault it 4 days in.
Dear Warren, thank you so much for sharing your experience with us. We are thrilled and very pleased to hear your positive experience. We value your feedback and very much appreciate your continued support. Your feedback will be shared with team
Windmill Lodge was home to my mum for the last 3 years of her life. I want to say the staff were amazing. They were far more than just employees they really cared for my mum and her two sons. By the end, they were like new members of her and our family. This was made even more obvious as the staff have remained so consistent during my mums stay, that you really got to know them as people. Mum bonded with the residents around here as she entered the twilight of her years, and I will be forever grateful for that. Please pass on my thanks.
Dear Charles, thank you so much for sharing your experience with us. We are thrilled and very pleased to hear your positive experience. We value your feedback and very much appreciate your continued support. Your feedback will be shared with team
I don't really have anything to compare with, so I'm not sure how useful this will be. My mother seems happy there. She gets fed regularly and seems to like it there, which is, of course, important. There is one resident who calls out a lot that she needs help and seems to be ignored. Probably because she is always calling out.
Dear Gareth, thank you so much for sharing your experience with us. We are thrilled and very pleased to hear your positive experience. We value your feedback and very much appreciate your continued support. Your feedback will be shared with team
Mum has only been here a short while but made to feel welcome and included. Members of the care home are very kind. Nothing is too much trouble. Mum enjoyed joining in with activities and meeting new people.
My mum has been at Windmill Lodge for 2 years now. She has always been excellently looked after with compassion, kindness and empathy. Mum is always clean and tidy and her room is spotless. The food is lovely, always freshly cooked with a good choice of menu each day. I can relax and feel less worried about mum knowing that she is in this safe and caring environment. I have nothing but huge praise for each and every member of staff for their valuable input in my mums daily care.
thank you so much for sharing your experience with us. We are thrilled and very pleased to hear your positive feedback and very much appreciate your continued support. Your feedback will be shared with team.
We were dreading our good friend leaving hospital and going into a care home but Windmill has exceeded our expectations. You can see the staff really care and they are always polite and professional. Our friend who is now resident has difficulty speaking but you can see he has no fear in his eyes. He has acclimatised to the home and you can see he is safe and contented. In particular, thank you to 5 members of staff and the rest of the staff on the 2nd floor.
Thank you for the lovely review that you have written for Windmill. It is so lovely to hear that your friend is happy in the home, the team will feel very proud to read this. Kind regards.
My relative was on the groundfloor in room 18 for respite, he was excellently looked after. I will always rate them outstanding. All excellent, no complaints. Activities excellent. Home clean and friendly staff always welcoming. All staff are well trained to meet individual needs. Thank you so much.
Thank you very much for your review for the team at Windmill. We are so pleased you are happy with the home and find it outstanding. Kind regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 12 Sep 2025
Team Leader at Windmill Lodge Care Home, Linu Mon, recently shared his inspirational story and sporting talents with us. Known in the cricketing world as Linu Stanly, his story is...
There are no upcoming events for Excelcare Windmill Lodge Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Windmill Lodge Care Home.
Meet the Team (4)

Angela is a compassionate Home Manager, she has excelled in creating a nurturing environment where people receive personalised care tailored to their needs. Angela's leadership fosters teamwork and excellence among the team, while her dedication to continuous learning ensures the highest standards of care.

Rugie joined Excelcare in 2021.
Previously working within the Regional Team, Rugie was promoted to Business Manager in March 2024.

Tanesha joined Windmill in March 2025, but previously worked at another home in London. Tanesha joined the Excel Care family in September 2022 as a administrator/receptionist, later hospitality supervisor overseeing the domestic and catering team. Tanesha has brought with her over 5 years of healthcare admin experience to support the home.

Joining Excelcare in 2022, Grace provides opportunities for meaningful and purposeful activities and outings planned through a structured programme following discussions with residents and families.
Frequently Asked Questions about Excelcare Windmill Lodge Care Home
What types of Care is Excelcare Windmill Lodge Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Windmill Lodge Care Home have?
There are 93 Single Rooms.
What are the Facilities & Services at Excelcare Windmill Lodge Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Windmill Lodge Care Home to the centre of London?
3.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Windmill Lodge Care Home to verify any information. View our terms and conditions. Excelcare Windmill Lodge Care Home has an Enhanced Service -more info.