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- Excelcare Windmill Lodge Care Home







Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, long-term residential dementia care, nursing care, nursing dementia care, and end-of-life care.
Designed with purpose, Windmill Lodge boasts a warm and welcoming environment, fostering a sense of comfort and community for the people who live here. At Windmill...
Care Provided by Excelcare Windmill Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 93 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Excelcare Windmill Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Angela Etienne (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 4
Room Information
- Single Rooms (93)
- Single Rooms with ensuite Wet Room (93)
Visiting
- The home has a protected meal times policy. Breakfast 9am - 10am, Lunch 1pm - 2pm and Dinner 5pm - 6pm.
Parking
- Free parking for visitors whilst in the premises.
Excelcare Windmill Lodge Care Home Reviews (69)
Excelcare Windmill Lodge Care Home has a Review Score of 9.8 (9.801) out of 10, based on 27 reviews in the last 2 years.
Over all time Excelcare Windmill Lodge Care Home has 69 reviews.
I have always found the staff to be very professional, friendly and helpful. I have visited the home on many occasions over the last year and have always found the staff to be very professional and respectful towards my godfather. I have also been very impressed with the way the home always looks clean and tidy and this has always been commented on by anyone I have taken with me on my visits.
My mum has been in Windmill Lodge since January this year. I am very pleased with the care she receives from all the staff. It is spotlessly clean and she is always clean and tidy. My one complaint is there is not enough staff, especially at the weekends. The staff do their very best but really can’t cut themselves in half. With more staff, the home would be perfect
Thank you for all you do.
Great management and staff, they showed optimum care as well as support, proper hygiene, a receptive environment and efficient and effective safety and security for residents. Thanks, Windmill Lodge Care Home for all you do.
We would like to thank you for the positive feedback you have posted. This is really appreciated.
Management is never available. They seem to spend their working days consistently in meetings and information is not shared and conveyed between staff as it should be. They do not do what they say they are going to do and there seems to be a practice of untruth. Residents are left in their beds and only dressed when they are having visitors to give the impression that they are dressed every day. Residents are being left with unbrushed teeth and inadequate hygiene care. The telephones are hardly ever answered and you can be left standing at the entrance door for ages as the receptionist appears to be run ragged with other duties, which gives the impression of a business who are short of staff or miss managed. I really feel sorry for the residents based on my experience thus far and can't wait until our loved one is relocated.
Since my mum moved in they have been amazing, she has been there since November and I can’t honestly thank them enough for what they do from the receptionist to the carers, all the staff are amazing, incredibly helpful, friendly and welcoming. Mum has settled in beautifully and has made friends. They keep in contact with me and update me regularly on Mum couldn’t ask for better care.
The care team and management are doing a very excellent job at Windmill Lodge Care Home. They are very professional in what they do. Right from the reception, nursing team and the care assistant team. They have a very well trained staff and operate impressive standard. I am very well pleased.
My mum has been a resident at Windmill Lodge for over 2 years. I’m very happy and pleased with the care my mum receives in this care home and the support I have been given throughout these difficult years (because of COVID). All the staff are very helpful, friendly and patient with my mum (because of her dementia, my mum forgot the English language). They are amazing people, I can’t thank them enough.
The care that my dad receives is excellent. The care team look after dad so well. I cannot complain. I am happy with the care given. All the staff are helpful. The team provide regular updates about dad
When talking about Windmills' excellence, it is important to acknowledge the great work and care provided by all staff on site. Windmill goes above and beyond to look after and support their residents. I without a doubt would recommend them to everyone. I always know my mother is well taken care of. Every member of staff from the manager, carers, nurses, and domestic staff are professional, polite, and friendly. Their care always has a personal touch and the staff have formed a great rapport with my family and I. My mum is comfortable and loves her environment.
I am very pleased and delighted with the care my brother receives in this care home.
We have been coming for about a year now, because of lockdown, we could not come more. Treatment so far has been good and helpful when such a worry for the person staying need such kindness. Thank you.
My mother was taken into Windmill Lodge Care Home straight from the hospital in March 2020 during the pandemic. We, as a family were extremely concerned as we were unable to view the home, or any other home because of COVID-19. We needn’t have worried as the Manager gave us a virtual tour. All the staff from the front desk to the nurses and care staff are extremely polite, friendly and professional and Mum is being well cared for.
Amazing, caring staff. Always on hand and nothing is ever too much work. Beautiful, clean premises. The staff go above and beyond for their residents and they are always happy doing their work. Residents are well-loved and cared for.
The care that my wife receives at Windmill Lodge is absolutely amazing. First-class. The staff are always polite, ready to reassure and time for a chat for any concerns regarding relatives. Very well done Windmill Lodge.
As her only child not living locally, my wife and I imagined we would ask for her to be moved nearer to our home. However, to take her away from a place where she feels safe and is well cared for would be a crime.
During the pandemic, the Monthly Relatives Zoom meetings have been reassuring and informative, along with the video calls with my mother.
As always I am very grateful to all the staff at Windmill Lodge for the caring professional approach they show to the residents and visitors.
My experience of this home has been nothing but extremely positive. My uncle was brought here in December 2019 and has been looked after amazingly by the team and quite recently, my aunt (his sister) has needed to have 24-hour care and there was nowhere better for her than Windmill Lodge. My faith in them is so high as they are just brilliant at what they do and I know she will get the best care and in the first three days already, the dedication and care she has been given, (specifically by one carer in particular,) has been phenomenal. At a time where you cannot be with your loved ones, I am so reassured that they are in loving, caring hands. I would recommend this home to anyone who wants love, care, compassion for their loved ones. A big thank you to the manager - such a lovely, wonderful and caring lady. If I could give 20 out of 10, I would. Well done everyone.
My aunt entered Windmill Lodge 3 years ago and passed away on 15/8/20 at the age of 101. Suffering from extreme dementia and limited mobility, my wife and I feel she could not have received any better treatment and care than that received at Windmill Lodge. The staff were always polite and showed much patience with her, which in turn, meant she was as relaxed and contented as she could be. The skill and dedication of all the staff is superbly reflected in the care home's success in the battle with Covid 19 - well done to everyone involved.
The Manager displayed great empathy. She was flexible, considerate, and highly professional. The home is an extremely welcoming environment. It is spotlessly clean and well organised and presented. The staff were very helpful and lovely. The garden was beautiful. All efforts were made by staff and management to provide us with a safe and enjoyable visit despite COVID-19 and all its obstacles. This is a great home. Well done all!
This home is poorly managed, complaints are poorly managed especially when it comes to abusive nurses or when my grandmother has been promised work done to her room and it has still not been done nearly a year later. The food has always been poor quality which leaves my grandmother paying for ready meals which are not deducted from her monthly outgoings. My grandmother deserves better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 12 Sep 2025
Team Leader at Windmill Lodge Care Home, Linu Mon, recently shared his inspirational story and sporting talents with us. Known in the cricketing world as Linu Stanly, his story is...
There are no upcoming events for Excelcare Windmill Lodge Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Windmill Lodge Care Home.
Meet the Team (4)

Angela is a compassionate Home Manager, she has excelled in creating a nurturing environment where people receive personalised care tailored to their needs. Angela's leadership fosters teamwork and excellence among the team, while her dedication to continuous learning ensures the highest standards of care.

Rugie joined Excelcare in 2021.
Previously working within the Regional Team, Rugie was promoted to Business Manager in March 2024.

Tanesha joined Windmill in March 2025, but previously worked at another home in London. Tanesha joined the Excel Care family in September 2022 as a administrator/receptionist, later hospitality supervisor overseeing the domestic and catering team. Tanesha has brought with her over 5 years of healthcare admin experience to support the home.

Joining Excelcare in 2022, Grace provides opportunities for meaningful and purposeful activities and outings planned through a structured programme following discussions with residents and families.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Windmill Lodge Care Home to verify any information. View our terms and conditions. Excelcare Windmill Lodge Care Home has an Enhanced Service -more info.