Windmill Lodge Care Home

115 Lyham Road, London SW2 5PY
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9.8 62 Reviews
  • Windmill Lodge Care Home, London
Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, long-term residential dementia care, nursing care, nursing dementia care, and end-of-life care.

Designed with purpose, Windmill Lodge boasts a warm and welcoming environment, fostering a sense of comfort and community for the people who live here. At Windmill Lodge, their approach to care is rooted in the belief that residents are an extension of their family. They uphold values of respect, dignity, and compassion in all interactions, taking the time to understand each individual's unique care, social, and wellbeing requirements, as well as their preferences and life stories.

Windmill Lodge boasts spacious and well-lit lounges, offering the people who live here the perfect space to socialise with friends and family, or unwind while catching up on their favourite TV programmes. The dining rooms provide an inviting ambiance where residents can enjoy a variety of delicious meals catered to their individual tastes and preferences. Seasonal menus are thoughtfully curated to include both beloved classics and exciting new culinary experiences, with special attention given to accommodating dietary and cultural needs.

Each of the bedrooms is equipped with an en-suite bathroom, and some feature picturesque views of the garden, complete with a serene water feature. The team encourage people to personalise their living spaces with cherished photographs, ornaments, and belongings, allowing them to create a familiar and comforting environment to call their own.
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Care Provided by Windmill Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Windmill Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windmill Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angela Etienne (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (93)

Visiting

  • The home has a protected meal times policy. Breakfast 9am - 10am, Lunch 1pm - 2pm and Dinner 5pm - 6pm.

Parking

  • Free parking for visitors whilst in the premises.

Windmill Lodge Care Home Reviews (62)

9.8

Windmill Lodge Care Home has a Review Score of 9.8 (9.824) out of 10, based on 29 reviews in the last 2 years.
Over all time Windmill Lodge Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Windmill Lodge Care Home
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Total of 62, showing 21-40
Review from O B (Friend of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent knowledgeable staff, clean environment.
My friend that I went with said his Dad was well looked after. Good variety of food. Great activities and exercise sections.
Rooms are tidy and spacious. Nice big garden.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you for your lovely review of Windmill. We are pleased to hear that you saw the home for yourself and also that your friend was able to give good feedback for his Dad. Kind regards.
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Review from Sheryl F (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is really helpful and kind to the residents from what I observe. Really happy in general.
Reply from Rugie Barry, Business Support partner at Windmill Lodge Care HomeDear Sheryl, we are so pleased to hear that you're happy with the care we provide here at Windmill. It means a lot to our team to know we're making a positive impact. Your feedback helps us to continue improving and we appreciate you taking the time to leave us a review.
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Review from Kenneth B (Friend of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been treated with great care and understanding by the team on the 2nd floor since his arrival in February. Special shout out to four staff members in particular for their warm and kindly attitude in what must be a very demanding job.
Reply from Rugie Barry, Operations Support Lead at Windmill Lodge Care HomeDear Kenneth, thank you so much for the positive feedback provided, we are pleased to hear about your positive experience and will ensure the compliments are passed on to the team. Thank you once again, we very much appreciate the feedback.
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Review from Laura C (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Windmill Lodge Care Home last May. I cannot thank the staff enough for their valuable support and care and understanding they have given to my mum in the time she has spent there. They encourage her to engage in all the fun activities which she really enjoys. When I visit I always
have so much fun with Mum and the other residents - it's so lovely to see them happy and smiling. I have really built up a great relationship with all the carers and senior staff at Windmill. It offers a safe and caring environment. She has a lovely room with en-suite facilities and it always looks neat and tidy when I visit. Staff are patient and kind. My mum is so settled now in Windmill and finally I can rest easy knowing she is well cared for and safe. It was the best decision my sisters and I made to ensure her wellbeing. She has made lots of friends and the staff call her the Dancing Queen! She loves dancing and so wonderful to see - it melts my heart. Thank you.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Windmill Lodge Care HomeThank you so much for taking the time to leave a review. We are so pleased your mum is settled at Windmill, we will pass on your comments to the whole team.
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Review from Liza E (Sister of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windmill Lodge Care Home is truly a caring place. The staff genuinely show compassion in talking to my brother and work hard to get to know him. My brother presents with a complex set of issues that limit his independence, especially his mobility and his memory. The staff have developed a care plan
that attempts to address important limitations for him, especially encouraging him to do more for himself, while at the same time giving him the help he needs in a dignified manner. I am thankful to all the staff for their diligent care for my brother and all the other residents.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you very much for the kind review of Windmill Lodge. It's so nice to hear that your brother is well cared for in the home. Kind regards.
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Review from Steve E (Friend of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit my friend in the Windmill Lodge Care Home, I always find the staff are very friendly towards any visitors and very attentive towards the residents, regardless of their wants and needs. The staff are always proactive with the residents. Today when I visited, the Lifestyle Coordinator
had organised a sing song with another staff member playing the piano, everyone was encouraged to join in, both residents and visitors alike. You could see the enjoyment on the faces of all the residents who joined in.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you for taking the time to send a review for Windmill. It's lovely to hear the positivity for the home and team. Kinds regards.
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Review from Joan P (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was so great to see the Windmill Lodge choir. The musician was playing the piano and the residents were joining in. I viewed it on their online page, I was so pleased to see this new initiative it was fabulous. Every time I come my 103-year-old mum is taking part or watching the activities.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home103 is an amazing age. Thank you for taking the time to complete the review for Windmill Lodge and its so lovely to hear that your Mum is taking part and happy in the home. Kind regards.
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Review from Marie L (Daughter of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was always fiercely independent and happiest helping others. So I was very nervous when she had to move to a care home. But Windmill Lodge is not just any care home, it really is like a family. I see my mother given warmth, affection, respect and interest. It has become clear that staff have
watched, listened and learned what helps her specific needs and they show the same care and kindness to me. There is often laughter, hugs, staff being patient if anyone is distressed. The manager is open to discussion of ideas/feedback and there is an ongoing, progressive sense of exploring new and varied ways of providing entertainment, engagement and activity for residents. My mother is happier now, at Windmill Lodge, than she had been for years. She has mental stimulation, fun and has been given purposeful things to do. She has friends among the residents and staff. Chef makes a fantastic birthday cake for residents too! The premises are clean, fresh and bright, like the welcome on arrival.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you for your review for Windmill Lodge. It is lovely to hear that your mum is happy in her new home with stimulation, friends and her Excelcare family around her. Kind regards, Regional Director (Milton Keynes).
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Review from Robert R (Son of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The professional manner in which the Windmill Lodge Care Home is run is second to none. From the daily activities to the clean resident's rooms. All staff conduct their duties with care and compassion. As the son of a resident, my family and I are so grateful for the care shown to my parent.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Windmill Lodge Care HomeThank you for taking the time to leave a review for Windmill Care Home. We are pleased to hear you are very happy with the home and will pass on your comments to the team.
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Review from J H (Niece of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff.
Informative and accommodating staff.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Windmill Lodge Care HomeThank you so much for your review; we appreciate you taking the time.
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Review from M P (Nephew of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did not want my uncle to be placed in a care home but I now see it was the best thing my family could have done. Uncle was isolated at home and now he has company and is really well taken care of. The staff are always available, his room is clean and he is now starting to eat properly. I am happy
that my uncle is finally happy.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care HomeThank you for your lovely review of Windmill. It is always heartwarming to hear when someone is happy in the home. I am glad your Uncle is no longer isolated. Thanks again and kind regards.
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Review from Sheila F (Wife of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to this care home for two weeks respite care. The staff here are well-trained, professional and caring. Relatives are made to feel welcome and included.
I would highly recommend the Windmill Lodge Care Home.
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Review from G A (Daughter of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for six months. I am so happy with the care and Mum has thrived since being there. The carers and nurses are excellent and show real compassion and understanding of Mum's condition.
Reply from Rugie Barry, Business Support Partner at Windmill Lodge Care HomeThank you so much for sharing your experience with us. We are thrilled to hear your positive feedback and very much appreciate your continued support.
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Review from M C (Godson of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very professional, friendly and helpful. I have visited the home on many occasions over the last year and have always found the staff to be very professional and respectful towards my godfather. I have also been very impressed with the way the home always looks clean
and tidy and this has always been commented on by anyone I have taken with me on my visits.
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Review from Tracey G (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Windmill Lodge since January this year. I am very pleased with the care she receives from all the staff. It is spotlessly clean and she is always clean and tidy. My one complaint is there is not enough staff, especially at the weekends. The staff do their very best but really can’t
cut themselves in half. With more staff, the home would be perfect
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Review from Sophia K (Sister of Resident) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was in another home and the quality of care was very bad. Her social worker recommended Windmill Lodge, I came to check the home and I met the management and the staff they were very welcoming and passionate. My sister loves it there.
Thank you for all you do.
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Review from Yemisi O (Daughter of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great management and staff, they showed optimum care as well as support, proper hygiene, a receptive environment and efficient and effective safety and security for residents. Thanks, Windmill Lodge Care Home for all you do.
Reply from Akin Oyelekan, Registered Manager at Windmill Lodge Care HomeWe would like to thank you for the positive feedback you have posted. This is really appreciated.
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Review from P S (Friend of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Management is never available. They seem to spend their working days consistently in meetings and information is not shared and conveyed between staff as it should be. They do not do what they say they are going to do and there seems to be a practice of untruth. Residents are left in their beds and
only dressed when they are having visitors to give the impression that they are dressed every day. Residents are being left with unbrushed teeth and inadequate hygiene care. The telephones are hardly ever answered and you can be left standing at the entrance door for ages as the receptionist appears to be run ragged with other duties, which gives the impression of a business who are short of staff or miss managed. I really feel sorry for the residents based on my experience thus far and can't wait until our loved one is relocated.
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Review from Teresa O (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved in they have been amazing, she has been there since November and I can’t honestly thank them enough for what they do from the receptionist to the carers, all the staff are amazing, incredibly helpful, friendly and welcoming. Mum has settled in beautifully and has made friends. They
keep in contact with me and update me regularly on Mum couldn’t ask for better care.
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Review from Martin M (Son of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team and management are doing a very excellent job at Windmill Lodge Care Home. They are very professional in what they do. Right from the reception, nursing team and the care assistant team. They have a very well trained staff and operate impressive standard. I am very well pleased.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Windmill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Windmill Lodge Care Home is calculated as follows: ( (284 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 340 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Angela

Angela Etienne

Job Title: Home Manager Joined: 2009

Angela is a compassionate Home Manager, she has excelled in creating a nurturing environment where people receive personalised care tailored to their needs. Angela's leadership fosters teamwork and excellence among the team, while her dedication to continuous learning ensures the highest standards of care.

Rugie

Rugie Barry

Job Title: Business Manager Joined: 2021

Rugie joined Excelcare in 2021.


Previously working within the Regional Team, Rugie was promoted to Business Manager in March 2024.

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Tanesha Shakes

Job Title: Home Administrator Joined: 2022

Tanesha joined Windmill in March 2025, but previously worked at another home in London. Tanesha joined the Excel Care family in September 2022 as a administrator/receptionist, later hospitality supervisor overseeing the domestic and catering team. Tanesha has brought with her over 5 years of healthcare admin experience to support the home.

Grace

Grace Okoh-Emokpae

Job Title: Lifestyle Coordinator Joined: 2022

Joining Excelcare in 2022, Grace provides opportunities for meaningful and purposeful activities and outings planned through a structured programme following discussions with residents and families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windmill Lodge Care Home to verify any information. View our terms and conditions. Windmill Lodge Care Home has an Enhanced Service - more info.