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- Excelcare Windmill Lodge Care Home







Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, long-term residential dementia care, nursing care, nursing dementia care, and end-of-life care.
Designed with purpose, Windmill Lodge boasts a warm and welcoming environment, fostering a sense of comfort and community for the people who live here. At Windmill...
Care Provided by Excelcare Windmill Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 93 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Excelcare Windmill Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Angela Etienne (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 4
Room Information
- Single Rooms (93)
- Single Rooms with ensuite Wet Room (93)
Visiting
- The home has a protected meal times policy. Breakfast 9am - 10am, Lunch 1pm - 2pm and Dinner 5pm - 6pm.
Parking
- Free parking for visitors whilst in the premises.
Excelcare Windmill Lodge Care Home Reviews (69)
Excelcare Windmill Lodge Care Home has a Review Score of 9.8 (9.801) out of 10, based on 27 reviews in the last 2 years.
Over all time Excelcare Windmill Lodge Care Home has 69 reviews.
I am very happy with the services and my Dad (resident) is very happy and comfortable with the care. I will highly recommend Windmill Care Home.
Dear R D, thank you for taking the time to complete a review for Windmill. We are pleased to hear that you are happy with the service provided at Windmill. Anytime we can help with anything let us know.
The staff are very kind and patient with my dad which I am very grateful for.
Thank you for taking the time to leave a review for Windmill. We are so pleased to hear that you are happy with the care we provide here at Windmill Lodge. It means a lot to our team to know we are making such a positive impact. Thank you for taking the time to share your experience
Since coming off end-of-life care. My husband has gone from strength to strength. This is because of the total dedication of all the wonderful staff who have nursed him back to where he is today. These lovely ladies and gents will be forever in my heart. I am truly honoured to become part of the Windmill Lodge family.
Thank you for your kind words to everyone at Windmill Lodge. Best wishes to you all. Kind regards.
Very happy with the care received here for our mother. Since she came to the care home she has been very well cared for by the nursing and personal care staff. There is a wonderfully relaxed 'buzz' about the place. Particularly impressed with the relationship with the local kindergarten which brings smiles to everyone's faces.
Thank you very much for your review for Windmill Lodge. It's so lovely to hear that your Mother is well cared for and she is enjoying the home. The local Kindergarten is a real joy to the people living there. Kind regards
I want to express my sincere gratitude to the staff in Windmill Lodge. Their friendly and professional attitude cannot be overlooked. The care and consideration they gave my uncle while he was with them was excellent. In fact, he became more of a family member to the staff. Everyone got to meet "Samson" his favourite teddy who was never missing from the room. While he had a hard time settling in the first few days of moving to the home due to a change in his circumstances, the staff made him comfortable and relaxed. The atmosphere made it easier for me to relax knowing he is having some of the best care possible.
Dear DO, we're so pleased to hear that you are happy with the care we provide here at Windmill Lodge. It means a lot to our team to know we are making such a positive impact. Thank you for taking the time to share your experience.
A really excellent place. The staff I've encountered are friendly, approachable, professional and show genuine affection for the people in their care. The home is spotless, clean and has a warm, welcoming glow. I couldn't ask for more for both my parents.
Thank you for your review for Windmill Lodge it is lovely to hear that you are happy with the home for your parents. It is an honour to be able to care for them. Kind regards.
My mum is very happy here. All staff are very friendly and welcoming. She is well looked after and in great hands.
Thank you for taking the time to complete a review for Windmill. It's lovely to hear that your Mum is happy in the home. Anytime we can help with anything let us know. Kind regards.
My friend that I went with said his Dad was well looked after. Good variety of food. Great activities and exercise sections.
Rooms are tidy and spacious. Nice big garden.
Thank you for your lovely review of Windmill. We are pleased to hear that you saw the home for yourself and also that your friend was able to give good feedback for his Dad. Kind regards.
Everyone is really helpful and kind to the residents from what I observe. Really happy in general.
Dear Sheryl, we are so pleased to hear that you're happy with the care we provide here at Windmill. It means a lot to our team to know we're making a positive impact. Your feedback helps us to continue improving and we appreciate you taking the time to leave us a review.
My friend has been treated with great care and understanding by the team on the 2nd floor since his arrival in February. Special shout out to four staff members in particular for their warm and kindly attitude in what must be a very demanding job.
Dear Kenneth, thank you so much for the positive feedback provided, we are pleased to hear about your positive experience and will ensure the compliments are passed on to the team. Thank you once again, we very much appreciate the feedback.
My mum went into Windmill Lodge Care Home last May. I cannot thank the staff enough for their valuable support and care and understanding they have given to my mum in the time she has spent there. They encourage her to engage in all the fun activities which she really enjoys. When I visit I always have so much fun with Mum and the other residents - it's so lovely to see them happy and smiling. I have really built up a great relationship with all the carers and senior staff at Windmill. It offers a safe and caring environment. She has a lovely room with en-suite facilities and it always looks neat and tidy when I visit. Staff are patient and kind. My mum is so settled now in Windmill and finally I can rest easy knowing she is well cared for and safe. It was the best decision my sisters and I made to ensure her wellbeing. She has made lots of friends and the staff call her the Dancing Queen! She loves dancing and so wonderful to see - it melts my heart. Thank you.
Thank you so much for taking the time to leave a review. We are so pleased your mum is settled at Windmill, we will pass on your comments to the whole team.
Windmill Lodge Care Home is truly a caring place. The staff genuinely show compassion in talking to my brother and work hard to get to know him. My brother presents with a complex set of issues that limit his independence, especially his mobility and his memory. The staff have developed a care plan that attempts to address important limitations for him, especially encouraging him to do more for himself, while at the same time giving him the help he needs in a dignified manner. I am thankful to all the staff for their diligent care for my brother and all the other residents.
Thank you very much for the kind review of Windmill Lodge. It's so nice to hear that your brother is well cared for in the home. Kind regards.
Whenever I visit my friend in the Windmill Lodge Care Home, I always find the staff are very friendly towards any visitors and very attentive towards the residents, regardless of their wants and needs. The staff are always proactive with the residents. Today when I visited, the Lifestyle Coordinator had organised a sing song with another staff member playing the piano, everyone was encouraged to join in, both residents and visitors alike. You could see the enjoyment on the faces of all the residents who joined in.
Thank you for taking the time to send a review for Windmill. It's lovely to hear the positivity for the home and team. Kinds regards.
It was so great to see the Windmill Lodge choir. The musician was playing the piano and the residents were joining in. I viewed it on their online page, I was so pleased to see this new initiative it was fabulous. Every time I come my 103-year-old mum is taking part or watching the activities.
103 is an amazing age. Thank you for taking the time to complete the review for Windmill Lodge and its so lovely to hear that your Mum is taking part and happy in the home. Kind regards.
My mother was always fiercely independent and happiest helping others. So I was very nervous when she had to move to a care home. But Windmill Lodge is not just any care home, it really is like a family. I see my mother given warmth, affection, respect and interest. It has become clear that staff have watched, listened and learned what helps her specific needs and they show the same care and kindness to me. There is often laughter, hugs, staff being patient if anyone is distressed. The manager is open to discussion of ideas/feedback and there is an ongoing, progressive sense of exploring new and varied ways of providing entertainment, engagement and activity for residents. My mother is happier now, at Windmill Lodge, than she had been for years. She has mental stimulation, fun and has been given purposeful things to do. She has friends among the residents and staff. Chef makes a fantastic birthday cake for residents too! The premises are clean, fresh and bright, like the welcome on arrival.
Thank you for your review for Windmill Lodge. It is lovely to hear that your mum is happy in her new home with stimulation, friends and her Excelcare family around her. Kind regards, Regional Director (Milton Keynes).
The professional manner in which the Windmill Lodge Care Home is run is second to none. From the daily activities to the clean resident's rooms. All staff conduct their duties with care and compassion. As the son of a resident, my family and I are so grateful for the care shown to my parent.
Thank you for taking the time to leave a review for Windmill Care Home. We are pleased to hear you are very happy with the home and will pass on your comments to the team.
Informative and accommodating staff.
Thank you so much for your review; we appreciate you taking the time.
I did not want my uncle to be placed in a care home but I now see it was the best thing my family could have done. Uncle was isolated at home and now he has company and is really well taken care of. The staff are always available, his room is clean and he is now starting to eat properly. I am happy that my uncle is finally happy.
Thank you for your lovely review of Windmill. It is always heartwarming to hear when someone is happy in the home. I am glad your Uncle is no longer isolated. Thanks again and kind regards.
I would highly recommend the Windmill Lodge Care Home.
Mum has been in the home for six months. I am so happy with the care and Mum has thrived since being there. The carers and nurses are excellent and show real compassion and understanding of Mum's condition.
Thank you so much for sharing your experience with us. We are thrilled to hear your positive feedback and very much appreciate your continued support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 12 Sep 2025
Team Leader at Windmill Lodge Care Home, Linu Mon, recently shared his inspirational story and sporting talents with us. Known in the cricketing world as Linu Stanly, his story is...
There are no upcoming events for Excelcare Windmill Lodge Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Windmill Lodge Care Home.
Meet the Team (4)

Angela is a compassionate Home Manager, she has excelled in creating a nurturing environment where people receive personalised care tailored to their needs. Angela's leadership fosters teamwork and excellence among the team, while her dedication to continuous learning ensures the highest standards of care.

Rugie joined Excelcare in 2021.
Previously working within the Regional Team, Rugie was promoted to Business Manager in March 2024.

Tanesha joined Windmill in March 2025, but previously worked at another home in London. Tanesha joined the Excel Care family in September 2022 as a administrator/receptionist, later hospitality supervisor overseeing the domestic and catering team. Tanesha has brought with her over 5 years of healthcare admin experience to support the home.

Joining Excelcare in 2022, Grace provides opportunities for meaningful and purposeful activities and outings planned through a structured programme following discussions with residents and families.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Windmill Lodge Care Home to verify any information. View our terms and conditions. Excelcare Windmill Lodge Care Home has an Enhanced Service -more info.