Park Avenue Care Centre

69 Park Avenue, Bromley BR1 4EW

Group: Excelcare Holdings

Person in charge: Kim Bush (Business Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Stroke

Admission Information: The clinical team will assess a person prior to admission.. Ages 60+.

Languages Spoken by Staff (other than English): Bengali; Bangla, Persian (Farsi), Scottish Gaelic; Gaelic, Hindi, Italian, Malayalam, Nepali, Panjabi, Punjabi, Urdu, Chinese - Mandarin

Single Rooms: 51

Rooms with ensuite WC: 51

Fees information:

The home's aim is to ensure the comfort and well-being of a person living at Park Avenue, for information regarding fees, please speak directly to the home. Fees will include:-

Lounge and dining room on each floor.
Choice and variety of meals prepared on the premises.
Vintage tea room
Activities such as ballet, pottery.
Private GP or own GP if desired.
Wheel chair accessible building with lift.
Visiting Physiotherapist and access to purpose built gym in sister home.
Full daily laundry service.
Use of beautiful garden and BBQ in summer months.
Fully qualified nursing care staff.
All rooms are en-suite.

Charges are made for:-
Hairdresser
Visiting dentist
Podiatry
Newspaper

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Directions:

Park Avenue Care Centre is situated in Bromley close to many transport links.
Bromley North station is nearby as are several local bus routes, serviced by the 126, 261 and 336 buses, which stop directly outside Park Avenue. Close to the South Circular, the home is positioned conveniently between Grove Park and Sundridge Park train stations.

Visiting:

There are no visiting times, but the home has a protected meal times policy.

Parking:

The home has a private car park situated to the side of the building.

Latest Care Quality Commission* Report on Park Avenue Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Park Avenue Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Park Avenue Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Park Avenue Care Centre is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.446 Points relating to the number of positive Reviews for Park Avenue Care Centre is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.2 Target = 0.196

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Park Avenue Care Centre has a Review Score of 7.9 (7.904) from 2 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park Avenue Care Centre?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park Avenue Care Centre

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

I am very pleased with the care and attention my mother receives at Park Avenue. The staff are very friendly and attentive to mum's needs, there are activities going on for residents to participate in, overall our family is very happy.

How likely would you be to recommend Park Avenue Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

This is a well managed, modern and bright care home on three floors. Staff are always welcoming and have a caring attitude. An activities coordinator has recently been appointed and there are now more opportunities for the residents to join in, although this will place more demands on the care staff. All in all I feel my mother has been well looked after in a safe and secure environment.

How likely would you be to recommend Park Avenue Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

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Bed Vacancies

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Awards / Recognitions

September 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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