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- Excelcare Park Avenue Care Home







Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.
Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role...
Care Provided by Excelcare Park Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Lounge and dining room on each floor
- Choice and variety of meals prepared on the premises
- Vintage tea room
- Activities such as exercise classes, gardening and sing-alongs
- Private GP or own GP if desired
- Wheelchair accessible building with lift
- Visiting Physiotherapist and access to the purpose-built gym in sister home
- Full daily laundry service
- Use of beautiful garden and BBQ in summer months
- Fully qualified nursing care staff
- All rooms are en-suite
- Hairdresser
- Visiting dentist
- Podiatry
- Newspapers
The price(s) shown are provided by the care home. Contact Excelcare Park Avenue Care Home for full pricing details and T&Cs.
Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Charlotte Goodfellow-Fernandez(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- There are no visiting times, but the home has a protected meal times policy.
Parking
- The home has a private car park situated to the side of the building.
Excelcare Park Avenue Care Home Reviews (99)
Excelcare Park Avenue Care Home has a Review Score of 9.9 (9.922) out of 10, based on 18 reviews in the last 2 years.
Over all time Excelcare Park Avenue Care Home has 99 reviews.
Just a quick note to say a big thank you to the manager and her team at Park Avenue for making my Mum's 100th birthday a special occasion. It was a special day for her and our family and you did us proud. Please pass on our thanks to all who contributed to a great day. Once again thank you.
We loved celebrating with mum and the family. Thank you for such a lovely review and here's to 101.
My dad has been here since May, I have to say I cannot find a single fault with this home, all the staff are kind and caring at all times, and we couldn’t ask for more. So glad Dad is in this place, an amazing team from the bottom to the top. Thank you.
Thank you for your review of Park Avenue, and so glad you and your dad are happy in the home. Kind regards.
My mum has been in Park Avenue for 3 and a half years. I must say I am lost for words with the outstanding care she has received. The home is spotlessly clean, the staff (receptionists, cleaners, care staff, nurses, site manager and the management) are so friendly and treat my mum as family. I never have the guilt of leaving after a visit that I did in her previous home. If only all homes were like this one. The food should be a problem as my mum can only eat purée food however they take her favourite meal and turn it into a suitable consistency which still looks appealing. I recommend this home to anyone and everyone.
Thank you for a wonderful review for Park Avenue, it is heartwarming to read. Thank you again. Kind regards Celia
My father in law was at Park Avenue Care Home and his care was the reason for my mum to become a resident in January 2021 when her dementia worsened. Despite the challenges of the past few years, the team have been brilliant in making sure my mum was comfortable and happy. The staff are always friendly and welcoming and the home is clean and bright. Lots of activities to keep mum stimulated and good food to keep her healthy and nourished. Thanks Park Avenue.
My dad was admitted to Park Avenue Care Home at the beginning of December for end-of-life care... as a family, we felt guilty and were worried about Dad being in a 'home', but he loved it there! The staff were all so friendly to us, and Dad loved them all... even if he did ask their names every day! Dad only had five weeks with you all, but as a family, we are truly grateful for making his (and our) last few weeks together memorable and comfortable. Thank you all so much.
My dad was living at Park Avenue for about nine months, having moved from another home that was not appropriate for his needs as someone living with dementia. We could not have made a better choice. He was enabled to get involved with activities, particularly enjoying singing, and we cannot praise the quality of the food more highly. He ate extremely well, often licking his plate after seconds - we were told. The environment is clean and comfortable, and it is obvious that the ever-welcoming staff have the greatest respect for and get to know the residents very well. After a short stay in the hospital after Christmas, Dad was released back to Park Avenue for end-of-life care. We were so pleased that this was enabled, as this meant that he was back in a familiar environment with people who knew him and cared about him and his needs. We can only express our gratitude to the nursing and care staff who were so kind and understanding to him.
I was worried about my dad's recent move to the care home. But when I first visited him it was like he'd been there for years. He told me he loves his room, the staff and the food. He seems very happy there. All the staff I met were very friendly. The living areas are well laid out and very clean. It's taken a load off my shoulders. Thank you to all at Park Avenue.
My mother was in Park Avenue Care home for 9 months following a diagnosis of cancer in November 2021. She passed away on the 25th of August. Throughout her time in the home the carers were friendly, helpful and of course, caring. The nurses on her floor were very knowledgeable of mums condition and updates were regular and informed. The care home manager was very approachable regarding my mother, and we had good discussions about her care and ailments as the cancer developed. In her final few weeks mum was well looked after and, with the help of the on-call doctor, did not suffer. Interestingly my mum did not have dementia. Even though a good 90% of residents did have symptoms the environment was calm. As an aside my father was also in Park Avenue from 2018 to 2020 and did have severe Alzheimers in dementia, he was equally well cared for.
I have nothing but praise for all of the staff who work at this home. Although my mum spent just a few short days under the care of the staff, nothing was too much trouble. My mum was under the end-of-life pathway and I felt totally confident to allow the staff to care and comfort my mum during the last hours of her life. The manager and deputy manager were very aware of what was going on in the home and we are very responsive to any issues raised they were friendly and helpful at all times providing welcome support to me and the family who had a difficult time of our lives. The GP visited and was responsive to my mum's needs thank you to everybody. The housekeeper and her team kept the corridors and bedrooms beautifully clean and the bed linen was spotless. Although my mum was not able to eat the food it looked tasty and hot and I was impressed by the way the staff took their time in feeding residents who could not manage for themselves.
My dad was taken into Park Avenue Care Home during lockdown, whilst it was the most difficult time in history. I can’t thank the staff and management of Park Avenue for their dedication and care given to my dad. Towards the end of his life dad was difficult to care for but every member of staff did this with the upmost dignity and highest level of care. Nothing was ever too much trouble and for this I will and all my family will be forever grateful for the professionalism, highest level of care and support given not only to our dad but also to our family.
My wife spent the last four years of her life here, during which she spent much happy time being well cared for, well-fed and with particular attention at Park Avenue. Excellent relations with staff.
We recently celebrated the jubilee party at Park Avenue Care Home and the day was just perfect. The residents and team were both enjoying themselves and my loved one very much enjoyed the singer and the bbq in the garden. Park Avenue Care Home is a friendly and warm home with lots of added detail.
There are sometimes problems with residents wearing other residents' clothes even when they are labelled.
Some of the bedroom furniture drawers need fixing or replacing.
Thank you for your positive review for Park Avenue. I'm happy to speak to you on your next visit in relation to the furniture and clothing.
Lovely care home, very clean with high standards. Staff are very friendly and helpful. There is a lot to keep the residents busy, including baking, arts and crafts and foot spa, onsite hairdressers and a real homely environment.
I'm quite happy as my husband was here so when I needed a place I knew Park Avenue was the one.
Our friend (95) recently passed away at Park Avenue Care Home. She has lived there for the past few years. We believe she was very well cared for during he time there. She received kind, patient and caring attention, with a good understanding of her needs. The staff are friendly and helpful and maintained regular contact with us. The regular emails and updates during the pandemic were reassuring. We would highly recommend the home.
I look forward to my visits to the home. Can’t recommend it enough!
Park Avenue is a beautiful and bright care home. My friend loves the team and feels that she is cared for well. Nothing is ever too much at Park Avenue and I wouldn’t hesitate recommending it to anyone.
The newly appointed manager is a lovely young lady nothing is too much.
The care service and staff at Park Avenue Care Home were second to none. They all did their roles with professionalism. All members I came into contact with were caring and helpful.
During the 10 days, my husband was in the Lavender unit we were treated with great respect and kindness. All the staff even those not on the unit knew who we were. It is this attention to detail and care for the individual which makes Park Avenue stand out. We cannot thank you enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (29) & Events (0)
- 14 Jul 2026
Today we enjoyed a fantastic trip to the historic Chislehurst Caves, escaping the summer heat while discovering the fascinating stories hidden beneath the ground. The cool surroundings made for the...
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 10 Jun 2026
A lovely morning with Jolly Holly performing old-time songs. Everyone was waving their flags, singing along, and enjoying the wonderful atmosphere. The music brought back so many happy memories, and...
There are no upcoming events for Excelcare Park Avenue Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare Park Avenue Care Home
- 31 Jan 2025Recipient: Excelcare
Accreditations
There are no accreditations posted yet for Excelcare Park Avenue Care Home.
Meet the Team (3)

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working in an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.
In March 2019, Charlotte joined Park Avenue as a Bank Nurse and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.
She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.

My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors, families, and professionals, I play an important role in ensuring everyone feels welcomed and supported from the moment they arrive.
My daily duties include answering phone calls and emails, greeting visitors, managing enquiries, and supporting the wider team with administrative tasks. I help keep the reception area running smoothly and work closely with colleagues to ensure communication across the home is clear and efficient.
I take pride in creating a friendly, calm, and welcoming atmosphere at Park Avenue, helping the people that live in the home, families, and visitors feel at ease whenever they visit or get in touch.
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