Excelcare Park Avenue Care Home

69 Park Avenue, Bromley BR1 4EW
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9.9 97 Reviews
  • Excelcare Park Avenue Care Home, Bromley
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.

Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role in planning life in the home and out in the community, where Park Avenue is involved with local schools and various church and neighbourhood groups.

Park Avenue is an extraordinary home. The beautiful gardens host an array of wildlife, whether summer days or autumn nights, the beautiful outdoor space paints the perfect picture of life in the home. It is a place of tranquillity and a place where residents can get involved in gardening activities or simply relax and enjoy the seasons.

Accredited with Platinum status by the Gold Standard Framework for End of Life Care, The Park Avenue team – from nurses and carers through to domestic and kitchen team are well equipped to facilitate a person’s care toward the end of their life ensuring they receive the right care at the right time and in the right place.

Their aim is to support a lifestyle chosen by the resident, at the same time as ensuring that residents enjoy quality care within a secure environment.
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Care Provided by Excelcare Park Avenue Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £2035
  • Self-Funded Nursing Dementia Care: from £2035
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1847
  • RESPITE Self-Funded Nursing Care: from £2035
  • RESPITE Self-Funded Nursing Dementia Care: from £2035

Fees will include:
- Lounge and dining room on each floor
- Choice and variety of meals prepared on the premises
- Vintage tea room
- Activities such as exercise classes, gardening and sing-alongs
- Private GP or own GP if desired
- Wheelchair accessible building with lift
- Visiting Physiotherapist and access to the purpose-built gym in sister home
- Full daily laundry service
- Use of beautiful garden and BBQ in summer months
- Fully qualified nursing care staff
- All rooms are en-suite


Additional charges are made for:
- Hairdresser
- Visiting dentist
- Podiatry
- Newspapers

These prices are only a guideline, please contact Excelcare Park Avenue Care Home to find out the exact price for your requirements.

Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Goodfellow (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • There are no visiting times, but the home has a protected meal times policy.

Parking

  • The home has a private car park situated to the side of the building.

Excelcare Park Avenue Care Home Reviews (97)

9.9

Excelcare Park Avenue Care Home has a Review Score of 9.9 (9.948) out of 10, based on 19 reviews in the last 2 years.
Over all time Excelcare Park Avenue Care Home has 97 reviews.

Overall Experience
  • 88
  • 8
  • 0
  • 1
  • 0
Date Published
  • 97
  • 9
  • 12
  • 19
  • 78
Reviewer Connection to Excelcare Park Avenue Care Home
  • 39
  • 17
  • 9
  • 5
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 97, showing 21-40
Review from A M (Son of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Park Avenue for 3 and a half years. I must say I am lost for words with the outstanding care she has received. The home is spotlessly clean, the staff (receptionists, cleaners, care staff, nurses, site manager and the management) are so friendly and treat my mum as family. I never
have the guilt of leaving after a visit that I did in her previous home. If only all homes were like this one. The food should be a problem as my mum can only eat purée food however they take her favourite meal and turn it into a suitable consistency which still looks appealing. I recommend this home to anyone and everyone.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Park Avenue Care HomeThank you for a wonderful review for Park Avenue, it is heartwarming to read. Thank you again. Kind regards Celia
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Review from Andrew R (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law was at Park Avenue Care Home and his care was the reason for my mum to become a resident in January 2021 when her dementia worsened. Despite the challenges of the past few years, the team have been brilliant in making sure my mum was comfortable and happy. The staff are always friendly
and welcoming and the home is clean and bright. Lots of activities to keep mum stimulated and good food to keep her healthy and nourished. Thanks Park Avenue.
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Review from Maria B (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to Park Avenue Care Home at the beginning of December for end-of-life care... as a family, we felt guilty and were worried about Dad being in a 'home', but he loved it there! The staff were all so friendly to us, and Dad loved them all... even if he did ask their names every day!
Dad only had five weeks with you all, but as a family, we are truly grateful for making his (and our) last few weeks together memorable and comfortable. Thank you all so much.
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Review from Susan H (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was living at Park Avenue for about nine months, having moved from another home that was not appropriate for his needs as someone living with dementia. We could not have made a better choice. He was enabled to get involved with activities, particularly enjoying singing, and we cannot praise the
quality of the food more highly. He ate extremely well, often licking his plate after seconds - we were told. The environment is clean and comfortable, and it is obvious that the ever-welcoming staff have the greatest respect for and get to know the residents very well. After a short stay in the hospital after Christmas, Dad was released back to Park Avenue for end-of-life care. We were so pleased that this was enabled, as this meant that he was back in a familiar environment with people who knew him and cared about him and his needs. We can only express our gratitude to the nursing and care staff who were so kind and understanding to him.
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Review from S A (Son of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was worried about my dad's recent move to the care home. But when I first visited him it was like he'd been there for years. He told me he loves his room, the staff and the food. He seems very happy there. All the staff I met were very friendly. The living areas are well laid out and very clean. It's
taken a load off my shoulders. Thank you to all at Park Avenue.
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Review from Peter B (Son of Resident) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Park Avenue Care home for 9 months following a diagnosis of cancer in November 2021. She passed away on the 25th of August. Throughout her time in the home the carers were friendly, helpful and of course, caring. The nurses on her floor were very knowledgeable of mums condition and
updates were regular and informed. The care home manager was very approachable regarding my mother, and we had good discussions about her care and ailments as the cancer developed. In her final few weeks mum was well looked after and, with the help of the on-call doctor, did not suffer. Interestingly my mum did not have dementia. Even though a good 90% of residents did have symptoms the environment was calm. As an aside my father was also in Park Avenue from 2018 to 2020 and did have severe Alzheimers in dementia, he was equally well cared for.
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Review from Julie M (Daughter of Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for all of the staff who work at this home. Although my mum spent just a few short days under the care of the staff, nothing was too much trouble. My mum was under the end-of-life pathway and I felt totally confident to allow the staff to care and comfort my mum during the
last hours of her life. The manager and deputy manager were very aware of what was going on in the home and we are very responsive to any issues raised they were friendly and helpful at all times providing welcome support to me and the family who had a difficult time of our lives. The GP visited and was responsive to my mum's needs thank you to everybody. The housekeeper and her team kept the corridors and bedrooms beautifully clean and the bed linen was spotless. Although my mum was not able to eat the food it looked tasty and hot and I was impressed by the way the staff took their time in feeding residents who could not manage for themselves.
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Review from Jo B (Daughter of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was taken into Park Avenue Care Home during lockdown, whilst it was the most difficult time in history. I can’t thank the staff and management of Park Avenue for their dedication and care given to my dad. Towards the end of his life dad was difficult to care for but every member of staff did
this with the upmost dignity and highest level of care. Nothing was ever too much trouble and for this I will and all my family will be forever grateful for the professionalism, highest level of care and support given not only to our dad but also to our family.
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Review from Terence E (Husband of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife spent the last four years of her life here, during which she spent much happy time being well cared for, well-fed and with particular attention at Park Avenue. Excellent relations with staff.
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Review from D F (Next of Kin) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently celebrated the jubilee party at Park Avenue Care Home and the day was just perfect. The residents and team were both enjoying themselves and my loved one very much enjoyed the singer and the bbq in the garden. Park Avenue Care Home is a friendly and warm home with lots of added detail.
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Review from John B (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and management very caring and polite. Always listen and act on any problems
There are sometimes problems with residents wearing other residents' clothes even when they are labelled.
Some of the bedroom furniture drawers need fixing or replacing.
Reply from Charlotte Goodfellow, Home Manager at Excelcare Park Avenue Care HomeThank you for your positive review for Park Avenue. I'm happy to speak to you on your next visit in relation to the furniture and clothing.
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Review from Annika J (Regular Volunteer) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, very clean with high standards. Staff are very friendly and helpful. There is a lot to keep the residents busy, including baking, arts and crafts and foot spa, onsite hairdressers and a real homely environment.
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Review from D B (Resident) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm quite happy as my husband was here so when I needed a place I knew Park Avenue was the one.
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Review from Elizabeth S (Friend of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend (95) recently passed away at Park Avenue Care Home. She has lived there for the past few years. We believe she was very well cared for during he time there. She received kind, patient and caring attention, with a good understanding of her needs. The staff are friendly and helpful and maintained
regular contact with us. The regular emails and updates during the pandemic were reassuring. We would highly recommend the home.
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Review from J K (Friend of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park Avenue is a beautiful and bright care home. My friend loves the team and feels that she is cared for well. Nothing is ever too much at Park Avenue and I wouldn’t hesitate recommending it to anyone.


The newly appointed manager is a lovely young lady nothing is too much.

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Review from M S (Friend of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend finds Park Avenue Care Home to be a friendly environment where his needs are met to the highest level. The nurses are always on hand to help when needed.
I look forward to my visits to the home. Can’t recommend it enough!
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Review from E R (Partner of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care service and staff at Park Avenue Care Home were second to none. They all did their roles with professionalism. All members I came into contact with were caring and helpful.
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Review from M P (Wife of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 10 days, my husband was in the Lavender unit we were treated with great respect and kindness. All the staff even those not on the unit knew who we were. It is this attention to detail and care for the individual which makes Park Avenue stand out. We cannot thank you enough.
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Review from Taylor M (Grandson of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandparents renewed their wedding vows in the garden of the care home this week, arranged by the care home team as a surprise for them on their 47th wedding anniversary, I was honoured to attend such an emotional but special ceremony; my Grandad has been living in the home since October and is really
well cared for and loved by all - thank you.
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Review from Rhiannon B (Friend of Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbour moved into Park Avenue after many years of living in her own home several months ago. I have been able to visit recently in the tea room after only being able to have garden visits. Watching all the care team with my friend is so lovely as they are all caring and gentle with the people
that live there. I have seen them sitting in the garden singing the old songs bringing back good memories. Well done to everyone at Park Avenue and thank you all for what you do.
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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Excelcare Park Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Excelcare Park Avenue Care Home is calculated as follows: ( (218 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 223 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Excelcare Park Avenue Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (3)

Charlotte

Charlotte Goodfellow

Job Title: Home Manager Joined: 2019

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.


In March 2019, Charlotte joined Park Avenue as a Bank Nurse, and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.

Olusola

Olusola Suleiman

Job Title: Administrator Joined: 2019

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.


She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.

Isabel

Isabel Eaton

Job Title: Receptionist Joined: 2024

My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors, families, and professionals, I play an important role in ensuring everyone feels welcomed and supported from the moment they arrive.


My daily duties include answering phone calls and emails, greeting visitors, managing enquiries, and supporting the wider team with administrative tasks. I help keep the reception area running smoothly and work closely with colleagues to ensure communication across the home is clear and efficient.


I take pride in creating a friendly, calm, and welcoming atmosphere at Park Avenue, helping the people that live in the home, families, and visitors feel at ease whenever they visit or get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Park Avenue Care Home to verify any information. View our terms and conditions. Excelcare Park Avenue Care Home has an Enhanced Service - more info.