Submit a Review for Excelcare Park Avenue Care Home
69 Park Avenue, Bromley, BR1 4EW
View full details of Excelcare Park Avenue Care HomeLatest Reviews for Excelcare Park Avenue Care Home
16 February 2026
Our aunt has been living at Park Avenue Care Home, and it's been a wonderful experience. She really enjoys her time there, and the staff are incredible-so kind, patient, and professional. The home is warm, comfortable, and beautifully maintained. The dementia care is excellent, giving her the
support and attention she needs while keeping her engaged. We're so grateful for the care she receives every day.
16 February 2026
Our nan has been at Park Avenue Care Home for a little while now, we couldn't be happier. She absolutely loves it there. The staff are amazing, friendly, attentive and genuinely caring.
The home itself is lovely, clean and welcoming.
The dementia support is brilliant, she feels safe, supported
and stimulated every day.
It's such a relief to know she is in such good hands. Highly recommend!
16 February 2026
The manager and staff were always warm, caring and welcoming. They have a lovely, warm relationships with residents.
The nurses communicated well with me throughout and I was involved in the decision making process at all times.
The team at this care home are credits to their profession.
I can't speak highly enough of the Manager and staff who have always treated my aunt with care and respect.
It meant so much to know that my aunt spent her time in such a warm, friendly and happy home.
The staff seem to know each person they care for really well and understand their individual needs.
We were very grateful for the compassion shown during my aunt's final weeks. The staff didn't just care for her; they supported us as a family, we were comfortable and kept informed 24/7. They treated her with such dignity until the very end.
Thank you
29 January 2026
This nursing home has wonderful staff who are dedicated and kind. The most important factor in any care home is management and the manager is excellent, we simply could not ask for more. In my view, all the staff here work so hard to make this a lovely, warm and caring environment for the residents.
Another very important aspect is communication. The staff listen to the family's requirements and take on board any particular requests which engenders trust and confidence.
29 January 2026
After visiting several care homes, Park Avenue was the only one where, the moment we walked in, we felt at home. My wife, who is the main decision-maker, went off to speak with staff and residents and immediately felt comfortable and welcomed.
The management and caring staff were all very friendly,
and they took the time to show us around properly. My wife loves to dance, walk around, and help others, and I truly feel she is in the perfect home.
29 January 2026
Mum had been in 2 care homes prior to her admission to Park Avenue. The previous
care home was reported by two paramedics for its lack of Duty of care provided to mum. No such concerns with Park Avenue. Only wish we'd have put her in their care initially. Can't emphasise enough just how
fantastic the staff were. Fantastic rooms, spotlessly clean, the care given to mum especially whilst eating/drinking was excellent. We, as her family visited every day and found her clean and well tended. Often finding staff chatting with mum.
Sadly mum passed after a very short time. The care and support given to us was amazing and I can't praise them enough.
A big THANK YOU to all at Park Avenue. What beautiful souls you are.
If you find yourself facing one of the hardest decisions of your life, have a look around Park Avenue. You won't find better care for your loved one
16 January 2026
From moment we walked in, we knew this was the right place. The warmth, kindness, and genuine care shown by every member of staff has been incredible. They treat residents like family, not just patients.
Knowing our loved one is safe, happy, and cared for with dignity gives us complete peace of
mind. We are extremely grateful to the entire team for everything they do.
This care home provides exceptional care in every sense. The staff are kind, patient, and attentive, always taking the time to understand residents' individual needs. Communication with families is excellent, and we are kept informed and reassured at all times.
The home itself is clean, comfortable, and well maintained, with a lovely atmosphere that truly feels like home rather than an institution. Activities are well planned and inclusive, helping residents stay engaged and happy.
I cannot thank the team enough for the compassion and professionalism they show every day. I would not hesitate to recommend this home.
13 January 2026
I was incredibly impressed when I attended the Christmas lights switch-on at Park Avenue Care Home with my friend, whose grandma lives there. It was lovely to see so many people attend and come together to celebrate. The Christmas lights were absolutely beautiful and created such a warm, festive
atmosphere. It's clear that a lot of care and effort goes into making residents and their families feel welcome and included. A truly wonderful experience.
12 January 2026
Caring staff who are prompt in caring for residents at normal times and when they might need special care. Particular touching how they spend time in ensuring the festive season is comfortable and happy for the residents!
03 June 2025
The staff are fabulous at Park Avenue! It's a very welcoming environment and my friend is very. happy staying there. He is no longer lonely and gets involved in many different activities that the staff put on for the residents. The food choices are great, the rooms are spacious and nothing is too
much trouble. I'd definitely recommend Park Avenue.
30 May 2025
January 25, mum (92) moved from living on her own at home into care. We got it wrong and chose the wrong care home, quickly realising that it wasn't right for her. In three months mum really declined. We knew it wasn't right for her quite quickly and on reflection should have moved her sooner rather
than hoping things would get better!
April 25, mum moved to Park Avenue, in just a few weeks her condition has significantly improved and she is definitely now in the right place.
The management team communicate well and are a pleasure to work with, there are always enough staff on duty and the home is kept clean and tidy. Being a purpose built facility is definitely a huge advantage over the previous home which was an adapted old Edwardian house.
Park Avenue came highly recommended by a family friend and they were so right with their recommendation.
Thankyou.
21 May 2025
The staff are very kind and caring. Nothing is too much trouble. The carers attend to the needs of the residents quickly and kindly and with dignity.
The food is good
Any issues I have raised have been delete with immediately and to my satisfaction.
I am very pleased with this Care Home
25 October 2024
My Dad was moved to the Park Avenue Care Home from hospital for end-of-life care in March 2024.
The care home was spotless, the rooms are spacious and well-equipped and the care he got was fantastic. The staff were very professional, and empathic and treated the residents with dignity we couldn't
have been happier with him going there.
The facilities in the home were fantastic - they seemed to have thought of everything.
Although my Dad didn't want to join in the activities, I could see that there were many varied activities and other forms of stimulation for the residents.
The Manager was excellent and very approachable, she operated an open-door policy and always knew what was going on with my Dad when I spoke to her.
My Dad's health improved and in fact, he actually rallied and was still with us 6 months later.
I would definitely recommend this home to other people.
23 October 2024
Park Avenue is run extremely well by the caring, professional manager and her team.
Our father has advanced dementia but we have comfort and peace of mind knowing he is safe and being treated with dignity. The home is immaculately clean and spacious, with large bedrooms. We also find the food
varied and nutritious; the menu having recently been revamped. The activities team is also very nurturing and tries to gently engage the residents who are able with crafts etc.
16 October 2024
My father has been a resident at Park Avenue for over 6 years now and during this time he has always received excellent care and attention, especially during some particularly trying times relating to personal matters that were dealt with sympathetically by the care home staff and management
personnel. Similarly, the way that the home dealt with the COVID pandemic was excellent, given the issues that presented in keeping residents safe, whilst still doing all that was possible to allow visits, etc. from relatives & loved ones to continue.
The staff are always polite and even when busy, which tends to be often, are able to respond quickly to any requests made. The home is clean, safe, and secure, which provides me with reassurance that my father's care needs are being met. The activities and entertainment are also good, and it is clear that effort is made by the home to include as many residents as possible in these activities.
15 October 2024
Brought my Nan to see her old friend on the day the home was hosting their annual summer BBQ. My Nan had a fabulous time. We were very impressed with the cleanliness of the home and the staff were friendly and helpful.
17 July 2024
When Mum first arrived at Park Avenue I was told by another visitor that we "had hit gold". They were certainly right. Every single member of staff is welcoming, friendly and efficient and the care Mum receives is exemplary.
The activities provided by the entertainments team are stimulating and
great fun - ranging from quizzes, singing, cheese and wine evenings. The list is endless and visitors are always encouraged to join in. The recent musical-themed BBQ was a great success.
Overall a fabulous place and most importantly Mum is so very happy living here. An enormous thank you to all the wonderful staff at Park Avenue.
17 June 2024
The care home is kept clean and the staff are very friendly and helpful, including the manager who always greets us and chats with us when we visit. All of the staff, no matter what their role, are so friendly and build rapport with residents. The care staff and nurses are on the ball, ensuring that
medications are administered on time and residents are well cared for.
The home has lots of events throughout the year and these are shared with families, allowing them to attend and join in. Communications are excellent, with regular meetings keeping families up to date with what's going on around the home. The home has a lovely secluded garden with birds, squirrels and nice plants. It has an activity room, offering indoor space for families to come together. The carers are very organised with hospital appointments and would always call me to advise of upcoming appointments and would organise transport. The staff always call if they have any concerns about residents which is reassuring.
30 April 2024
Just a quick note to say a big thank you to the manager and her team at Park Avenue for making my Mum's 100th birthday a special occasion. It was a special day for her and our family and you did us proud. Please pass on our thanks to all who contributed to a great day. Once again thank you.
28 September 2023
My dad has been here since May, I have to say I cannot find a single fault with this home, all the staff are kind and caring at all times, and we couldn’t ask for more. So glad Dad is in this place, an amazing team from the bottom to the top. Thank you.
Latest Reviews for Excelcare Park Avenue Care Home
16 February 2026
Our aunt has been living at Park Avenue Care Home, and it's been a wonderful experience. She really enjoys her time there, and the staff are incredible-so kind, patient, and professional. The home is warm, comfortable, and beautifully maintained. The dementia care is excellent, giving her the
support and attention she needs while keeping her engaged. We're so grateful for the care she receives every day.
16 February 2026
Our nan has been at Park Avenue Care Home for a little while now, we couldn't be happier. She absolutely loves it there. The staff are amazing, friendly, attentive and genuinely caring.
The home itself is lovely, clean and welcoming.
The dementia support is brilliant, she feels safe, supported
and stimulated every day.
It's such a relief to know she is in such good hands. Highly recommend!
16 February 2026
The manager and staff were always warm, caring and welcoming. They have a lovely, warm relationships with residents.
The nurses communicated well with me throughout and I was involved in the decision making process at all times.
The team at this care home are credits to their profession.
I can't speak highly enough of the Manager and staff who have always treated my aunt with care and respect.
It meant so much to know that my aunt spent her time in such a warm, friendly and happy home.
The staff seem to know each person they care for really well and understand their individual needs.
We were very grateful for the compassion shown during my aunt's final weeks. The staff didn't just care for her; they supported us as a family, we were comfortable and kept informed 24/7. They treated her with such dignity until the very end.
Thank you
29 January 2026
This nursing home has wonderful staff who are dedicated and kind. The most important factor in any care home is management and the manager is excellent, we simply could not ask for more. In my view, all the staff here work so hard to make this a lovely, warm and caring environment for the residents.
Another very important aspect is communication. The staff listen to the family's requirements and take on board any particular requests which engenders trust and confidence.
29 January 2026
After visiting several care homes, Park Avenue was the only one where, the moment we walked in, we felt at home. My wife, who is the main decision-maker, went off to speak with staff and residents and immediately felt comfortable and welcomed.
The management and caring staff were all very friendly,
and they took the time to show us around properly. My wife loves to dance, walk around, and help others, and I truly feel she is in the perfect home.
29 January 2026
Mum had been in 2 care homes prior to her admission to Park Avenue. The previous
care home was reported by two paramedics for its lack of Duty of care provided to mum. No such concerns with Park Avenue. Only wish we'd have put her in their care initially. Can't emphasise enough just how
fantastic the staff were. Fantastic rooms, spotlessly clean, the care given to mum especially whilst eating/drinking was excellent. We, as her family visited every day and found her clean and well tended. Often finding staff chatting with mum.
Sadly mum passed after a very short time. The care and support given to us was amazing and I can't praise them enough.
A big THANK YOU to all at Park Avenue. What beautiful souls you are.
If you find yourself facing one of the hardest decisions of your life, have a look around Park Avenue. You won't find better care for your loved one
16 January 2026
From moment we walked in, we knew this was the right place. The warmth, kindness, and genuine care shown by every member of staff has been incredible. They treat residents like family, not just patients.
Knowing our loved one is safe, happy, and cared for with dignity gives us complete peace of
mind. We are extremely grateful to the entire team for everything they do.
This care home provides exceptional care in every sense. The staff are kind, patient, and attentive, always taking the time to understand residents' individual needs. Communication with families is excellent, and we are kept informed and reassured at all times.
The home itself is clean, comfortable, and well maintained, with a lovely atmosphere that truly feels like home rather than an institution. Activities are well planned and inclusive, helping residents stay engaged and happy.
I cannot thank the team enough for the compassion and professionalism they show every day. I would not hesitate to recommend this home.
13 January 2026
I was incredibly impressed when I attended the Christmas lights switch-on at Park Avenue Care Home with my friend, whose grandma lives there. It was lovely to see so many people attend and come together to celebrate. The Christmas lights were absolutely beautiful and created such a warm, festive
atmosphere. It's clear that a lot of care and effort goes into making residents and their families feel welcome and included. A truly wonderful experience.
12 January 2026
Caring staff who are prompt in caring for residents at normal times and when they might need special care. Particular touching how they spend time in ensuring the festive season is comfortable and happy for the residents!
03 June 2025
The staff are fabulous at Park Avenue! It's a very welcoming environment and my friend is very. happy staying there. He is no longer lonely and gets involved in many different activities that the staff put on for the residents. The food choices are great, the rooms are spacious and nothing is too
much trouble. I'd definitely recommend Park Avenue.
30 May 2025
January 25, mum (92) moved from living on her own at home into care. We got it wrong and chose the wrong care home, quickly realising that it wasn't right for her. In three months mum really declined. We knew it wasn't right for her quite quickly and on reflection should have moved her sooner rather
than hoping things would get better!
April 25, mum moved to Park Avenue, in just a few weeks her condition has significantly improved and she is definitely now in the right place.
The management team communicate well and are a pleasure to work with, there are always enough staff on duty and the home is kept clean and tidy. Being a purpose built facility is definitely a huge advantage over the previous home which was an adapted old Edwardian house.
Park Avenue came highly recommended by a family friend and they were so right with their recommendation.
Thankyou.
21 May 2025
The staff are very kind and caring. Nothing is too much trouble. The carers attend to the needs of the residents quickly and kindly and with dignity.
The food is good
Any issues I have raised have been delete with immediately and to my satisfaction.
I am very pleased with this Care Home
25 October 2024
My Dad was moved to the Park Avenue Care Home from hospital for end-of-life care in March 2024.
The care home was spotless, the rooms are spacious and well-equipped and the care he got was fantastic. The staff were very professional, and empathic and treated the residents with dignity we couldn't
have been happier with him going there.
The facilities in the home were fantastic - they seemed to have thought of everything.
Although my Dad didn't want to join in the activities, I could see that there were many varied activities and other forms of stimulation for the residents.
The Manager was excellent and very approachable, she operated an open-door policy and always knew what was going on with my Dad when I spoke to her.
My Dad's health improved and in fact, he actually rallied and was still with us 6 months later.
I would definitely recommend this home to other people.
23 October 2024
Park Avenue is run extremely well by the caring, professional manager and her team.
Our father has advanced dementia but we have comfort and peace of mind knowing he is safe and being treated with dignity. The home is immaculately clean and spacious, with large bedrooms. We also find the food
varied and nutritious; the menu having recently been revamped. The activities team is also very nurturing and tries to gently engage the residents who are able with crafts etc.
16 October 2024
My father has been a resident at Park Avenue for over 6 years now and during this time he has always received excellent care and attention, especially during some particularly trying times relating to personal matters that were dealt with sympathetically by the care home staff and management
personnel. Similarly, the way that the home dealt with the COVID pandemic was excellent, given the issues that presented in keeping residents safe, whilst still doing all that was possible to allow visits, etc. from relatives & loved ones to continue.
The staff are always polite and even when busy, which tends to be often, are able to respond quickly to any requests made. The home is clean, safe, and secure, which provides me with reassurance that my father's care needs are being met. The activities and entertainment are also good, and it is clear that effort is made by the home to include as many residents as possible in these activities.
15 October 2024
Brought my Nan to see her old friend on the day the home was hosting their annual summer BBQ. My Nan had a fabulous time. We were very impressed with the cleanliness of the home and the staff were friendly and helpful.
17 July 2024
When Mum first arrived at Park Avenue I was told by another visitor that we "had hit gold". They were certainly right. Every single member of staff is welcoming, friendly and efficient and the care Mum receives is exemplary.
The activities provided by the entertainments team are stimulating and
great fun - ranging from quizzes, singing, cheese and wine evenings. The list is endless and visitors are always encouraged to join in. The recent musical-themed BBQ was a great success.
Overall a fabulous place and most importantly Mum is so very happy living here. An enormous thank you to all the wonderful staff at Park Avenue.
17 June 2024
The care home is kept clean and the staff are very friendly and helpful, including the manager who always greets us and chats with us when we visit. All of the staff, no matter what their role, are so friendly and build rapport with residents. The care staff and nurses are on the ball, ensuring that
medications are administered on time and residents are well cared for.
The home has lots of events throughout the year and these are shared with families, allowing them to attend and join in. Communications are excellent, with regular meetings keeping families up to date with what's going on around the home. The home has a lovely secluded garden with birds, squirrels and nice plants. It has an activity room, offering indoor space for families to come together. The carers are very organised with hospital appointments and would always call me to advise of upcoming appointments and would organise transport. The staff always call if they have any concerns about residents which is reassuring.
30 April 2024
Just a quick note to say a big thank you to the manager and her team at Park Avenue for making my Mum's 100th birthday a special occasion. It was a special day for her and our family and you did us proud. Please pass on our thanks to all who contributed to a great day. Once again thank you.
28 September 2023
My dad has been here since May, I have to say I cannot find a single fault with this home, all the staff are kind and caring at all times, and we couldn’t ask for more. So glad Dad is in this place, an amazing team from the bottom to the top. Thank you.