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- Excelcare Park Avenue Care Home







Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.
Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role...
Care Provided by Excelcare Park Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Lounge and dining room on each floor
- Choice and variety of meals prepared on the premises
- Vintage tea room
- Activities such as exercise classes, gardening and sing-alongs
- Private GP or own GP if desired
- Wheelchair accessible building with lift
- Visiting Physiotherapist and access to the purpose-built gym in sister home
- Full daily laundry service
- Use of beautiful garden and BBQ in summer months
- Fully qualified nursing care staff
- All rooms are en-suite
- Hairdresser
- Visiting dentist
- Podiatry
- Newspapers
The price(s) shown are provided by the care home. Contact Excelcare Park Avenue Care Home for full pricing details and T&Cs.
Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Charlotte Goodfellow-Fernandez(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- There are no visiting times, but the home has a protected meal times policy.
Parking
- The home has a private car park situated to the side of the building.
Excelcare Park Avenue Care Home Reviews (99)
Excelcare Park Avenue Care Home has a Review Score of 9.9 (9.922) out of 10, based on 18 reviews in the last 2 years.
Over all time Excelcare Park Avenue Care Home has 99 reviews.
My grandparents renewed their wedding vows in the garden of the care home this week, arranged by the care home team as a surprise for them on their 47th wedding anniversary, I was honoured to attend such an emotional but special ceremony; my Grandad has been living in the home since October and is really well cared for and loved by all - thank you.
My neighbour moved into Park Avenue after many years of living in her own home several months ago. I have been able to visit recently in the tea room after only being able to have garden visits. Watching all the care team with my friend is so lovely as they are all caring and gentle with the people that live there. I have seen them sitting in the garden singing the old songs bringing back good memories. Well done to everyone at Park Avenue and thank you all for what you do.
My Aunt stayed at Park Avenue for a respite stay following a fall at home. We thought that a month would be too long of a stay but that little extra time was needed. My Aunt built her strength and was able to return home with a package of care. The manager was so supportive through the whole process and is a credit to the home. Her team are so caring and want the best for all their residents. If my Aunt requires long term care then we would be choosing Park Avenue as a permanent home.
My friend and I researched and visited a few but once we visited Park Avenue I knew that I'd found the right one.
The building itself is very well maintained. The en suite rooms are tastefully decorated, very warm and smell nice. The meals are fresh and tailored to any dietary needs and requirements. The dining and common room areas have very good facilities. They also have lots of recreational activities. My mother-in-law was happy, gained weight and looked very well and I had peace of mind that she was safe.
My mother-in-law is now deteriorating healthwise due to her advancing years, but the team continue to care for her very well and they kept me updated during the Covid crisis.
The manager and her team are kind, approachable and very professional.
Mum is cared for with respect, compassion and professionalism. She has a lovely, bright room that is kept clean and the nursing staff are close by. Staff go the extra mile to ensure visitors feel very welcome and have made huge changes in order to keep residents Covid safe. I recommend Park Avenue Care Home highly.
We are extremely glad to have Park Avenue as the care home for my father-in-law. He moved to the home in summer 2020, with dementia. He is looked after very well, with rigorous attention to good process, coupled with a universally caring and considerate approach, both to him and to us. The facilities (as far as we've been able to see them!) are modern and well-maintained, all staff whatever their function are friendly, kind and clearly very good at their jobs and the manager of the home is outstanding. Despite the challenges of the pandemic, the communication with all our family has been really good and the Park Avenue team also have a never-ending stream of ideas to keep life interesting and varied for the residents. Strongly recommend!
The care team are very attentive and caring. The home is running by a very capable care manager. We recently had to move mum to a new care home as unfortunately, her last residence closed. We couldn't be happier. It's a place of calm for mum.
The care of my mother has been excellent. Occasionally they mislay some of her belongings which can be a nuisance when we have to replace but I suppose this is usual in all care homes but otherwise, we have been very pleased to date with her care.
Park Avenue care home has been my saviour. My husband is a very happy contented resident. Regretfully we have been in lockdown but I have been able to book regular FaceTime appointments which have been very successful (no-masks). The staff really show genuine kindness and care when speaking and tending to residents. They are stimulated with many activities and have lots of fun and laughter mainly instigated by “Wonder Woman” the manager. I have no hesitation in recommending Park Avenue for a loved one.
My brother moved in last year at the start of the pandemic due to his other care home closing. From day one the staff were fantastic. The room he has is fantastic with all his creature comforts and the staff are amazing. The manager always keeps us up to date on everything and my brother's well-being. Park Avenue is a great care facility and we are so pleased my brother got in there when he did.
The local GP is very involved with the home and played a key role in the vaccination programme. I feel that the care Mum has received has prolonged her life and I am very pleased to know that throughout these difficult times she is safe.
Our mum sadly had to move from Park Avenue's sister home in April as they were closing down. It was such a worrying time and we really didn't think we would find a home as great as the home she was in. How wrong we were, head office assured us they would look after Mum and assist us as a family with the move, they went above and beyond and Mum moved without a hitch. She settled in immediately and on our first visit, a few days later, she was clearly very happy. As Mum has dementia it was a real worry she would find the move difficult and take some time to settle in, but she didn't and I believe that is all down to the staff at the home. Everybody we have met have been fantastic and so caring, they treat Mum as if she has lived there for years. We are so grateful that Mum is able to call Park Avenue her home and feel relieved knowing she is well looked after. A big thank you to the manager and her team for their outstanding care and compassion.
The management and staff are professionally very competent but also friendly and positive at all times.
My mother had to be moved from her previous home while lockdown restrictions were in place, we were not able to see the home but the manager sent us pictures and a small video. Since my mother has been a resident of Park Avenue I can't speak highly enough of the care she has received, we receive regular updates on her welfare, all the staff that we have met are all so friendly, the manager is also amazing always trying to improve and enhance the residents' wellbeing.
Mum is very happy and settled and we are very happy with the care she is receiving. It really has a lovely homely feel with compassionate and friendly staff always available to update us on mum when we call or visit. The manager is very helpful and friendly reception staff.
She is so well looked after and the staff are wonderful. The communication from the manager is spot on and we have been able to keep in touch, throughout the pandemic, via regular video calls that are always graciously arranged by the lovely nurses. I can’t recommend this place highly enough.
Mum stayed at Park Avenue initially for 4 weeks respite and is now a permanent resident. From the first enquiry, the communication and support has been outstanding. The rooms are beautiful and spotlessly clean. All the staff I have met have been caring and friendly. Mum has settled well, says the food is very nice and enjoys the activities. Would not hesitate to recommend it to others.
The staff went way beyond what one would have expected to help my wife and I to celebrate our 50th wedding anniversary. It made our day and I think possibly got my wife to remember who I was. What wonderful staff, it made me feel part of the home and helped to make me realise that she is being cared for in a most loving way. My thanks to one and all.
Our dear mum moved into Park Avenue early January and my sister and I have been extremely happy with the care and love she has received from everyone, especially in these difficult Covid times. All the staff are very approachable and informative regarding Mum's care, and we look forward to having more access as lockdown eases and she embarks on the next stage of her life within the very comfortable surroundings of Park Avenue. Our Mum is never stressed or upset when we leave after our visit and talks about the new friends she has made and what has been happening. It is a great comfort to my sister and I that she is happy and makes us realise that we took the right decision when we chose Park Avenue.
From the moment she arrived the manager and staff have done everything they can to ensure she is safe, happy and well cared for.
They are always so kind and welcoming.
Mum recently celebrated her 90th birthday and the staff made sure she had a special day by decorating the lounge with banners and balloons and even baked her a lovely cake.
Mum always tells me how lovely everyone is and how they are all so kind to her.
Whenever I visit it is a pleasure to see Mum looking so well and I always leave feeling confident that she is safe and happy.
I would highly recommend Park Avenue.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (29) & Events (0)
- 14 Jul 2026
Today we enjoyed a fantastic trip to the historic Chislehurst Caves, escaping the summer heat while discovering the fascinating stories hidden beneath the ground. The cool surroundings made for the...
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 10 Jun 2026
A lovely morning with Jolly Holly performing old-time songs. Everyone was waving their flags, singing along, and enjoying the wonderful atmosphere. The music brought back so many happy memories, and...
There are no upcoming events for Excelcare Park Avenue Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare Park Avenue Care Home
- 31 Jan 2025Recipient: Excelcare
Accreditations
There are no accreditations posted yet for Excelcare Park Avenue Care Home.
Meet the Team (3)

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working in an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.
In March 2019, Charlotte joined Park Avenue as a Bank Nurse and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.
She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.

My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors, families, and professionals, I play an important role in ensuring everyone feels welcomed and supported from the moment they arrive.
My daily duties include answering phone calls and emails, greeting visitors, managing enquiries, and supporting the wider team with administrative tasks. I help keep the reception area running smoothly and work closely with colleagues to ensure communication across the home is clear and efficient.
I take pride in creating a friendly, calm, and welcoming atmosphere at Park Avenue, helping the people that live in the home, families, and visitors feel at ease whenever they visit or get in touch.
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