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- Excelcare Park Avenue Care Home







Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.
Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role...
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.
Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role in planning life in the home and out in the community, where Park Avenue is involved with local schools and various church and neighbourhood groups.
Park Avenue is an extraordinary home. The beautiful gardens host an array of wildlife, whether summer days or autumn nights, the beautiful outdoor space paints the perfect picture of life in the home. It is a place of tranquillity and a place where residents can get involved in gardening activities or simply relax and enjoy the seasons.
Accredited with Platinum status by the Gold Standard Framework for End of Life Care, The Park Avenue team – from nurses and carers through to domestic and kitchen team are well equipped to facilitate a person’s care toward the end of their life ensuring they receive the right care at the right time and in the right place.
Their aim is to support a lifestyle chosen by the resident, at the same time as ensuring that residents enjoy quality care within a secure environment.
Care Provided by Excelcare Park Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:
Nursing fees are exclusive of FNC. Fees shown are starting rates and may vary depending on individual care needs.
- Lounge and dining room on each floor
- Choice and variety of meals prepared on the premises
- Vintage tea room
- Activities such as exercise classes, gardening and sing-alongs
- Private GP or own GP if desired
- Wheelchair accessible building with lift
- Visiting Physiotherapist and access to the purpose-built gym in sister home
- Full daily laundry service
- Use of beautiful garden and BBQ in summer months
- Fully qualified nursing care staff
- All rooms are en-suite
- Hairdresser
- Visiting dentist
- Podiatry
- Newspapers
The price(s) shown are provided by the care home. Contact Excelcare Park Avenue Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Charlotte Goodfellow-Fernandez (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- There are no visiting times, but the home has a protected meal times policy.
Parking
- The home has a private car park situated to the side of the building.
Excelcare Park Avenue Care Home Reviews (101)
Excelcare Park Avenue Care Home has a Review Score of 10 (9.979) out of 10, based on 20 reviews in the last 2 years.
Over all time Excelcare Park Avenue Care Home has 101 reviews.
This is a well managed, modern and bright care home on three floors. Staff are always welcoming and have a caring attitude. An activities coordinator has recently been appointed and there are now more opportunities for the residents to join in, although this will place more demands on the care...
This is a well managed, modern and bright care home on three floors. Staff are always welcoming and have a caring attitude. An activities coordinator has recently been appointed and there are now more opportunities for the residents to join in, although this will place more demands on the care staff. All in all I feel my mother has been well looked after in a safe and secure environment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (28) & Events (1)
- 30 Sep 2026
We had the best time visiting the Christmas Tree Farm in Downe and meeting so many wonderful animal friends, including cheeky chickens, a beautiful peacock, friendly goats and adorable pigs!...
- 09 Sep 2026
Park Avenue on tour! Castle Farm sunflowers + Park Avenue = perfect day out. Smiles all round and memories made. Who’s ready for the next trip to Christmas Tree Farm...
- 14 Jul 2026
Today we enjoyed a fantastic trip to the historic Chislehurst Caves, escaping the summer heat while discovering the fascinating stories hidden beneath the ground. The cool surroundings made for the...
- 28 Oct 2026Organiser: Excelcare Park Avenue Care Home
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare Park Avenue Care Home
- 31 Jan 2025Recipient: Excelcare
Accreditations
There are no accreditations posted yet for Excelcare Park Avenue Care Home.
Meet the Team (3)

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency...
Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working in an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.
In March 2019, Charlotte joined Park Avenue as a Bank Nurse and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a...
Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.
She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.

My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors,...
My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors, families, and professionals, I play an important role in ensuring everyone feels welcomed and supported from the moment they arrive.
My daily duties include answering phone calls and emails, greeting visitors, managing enquiries, and supporting the wider team with administrative tasks. I help keep the reception area running smoothly and work closely with colleagues to ensure communication across the home is clear and efficient.
I take pride in creating a friendly, calm, and welcoming atmosphere at Park Avenue, helping the people that live in the home, families, and visitors feel at ease whenever they visit or get in touch.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Park Avenue Care Home to verify any information. View our terms and conditions. Excelcare Park Avenue Care Home has an Enhanced Service -what an Enhanced Service includes.