Excelcare Park Avenue Care Home

69 Park Avenue, Bromley BR1 4EW
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9.9 97 Reviews
  • Excelcare Park Avenue Care Home, Bromley
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.

Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role in planning life in the home and out in the community, where Park Avenue is involved with local schools and various church and neighbourhood groups.

Park Avenue is an extraordinary home. The beautiful gardens host an array of wildlife, whether summer days or autumn nights, the beautiful outdoor space paints the perfect picture of life in the home. It is a place of tranquillity and a place where residents can get involved in gardening activities or simply relax and enjoy the seasons.

Accredited with Platinum status by the Gold Standard Framework for End of Life Care, The Park Avenue team – from nurses and carers through to domestic and kitchen team are well equipped to facilitate a person’s care toward the end of their life ensuring they receive the right care at the right time and in the right place.

Their aim is to support a lifestyle chosen by the resident, at the same time as ensuring that residents enjoy quality care within a secure environment.
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Care Provided by Excelcare Park Avenue Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £2035
  • Self-Funded Nursing Dementia Care: from £2035
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1847
  • RESPITE Self-Funded Nursing Care: from £2035
  • RESPITE Self-Funded Nursing Dementia Care: from £2035

Fees will include:
- Lounge and dining room on each floor
- Choice and variety of meals prepared on the premises
- Vintage tea room
- Activities such as exercise classes, gardening and sing-alongs
- Private GP or own GP if desired
- Wheelchair accessible building with lift
- Visiting Physiotherapist and access to the purpose-built gym in sister home
- Full daily laundry service
- Use of beautiful garden and BBQ in summer months
- Fully qualified nursing care staff
- All rooms are en-suite


Additional charges are made for:
- Hairdresser
- Visiting dentist
- Podiatry
- Newspapers

These prices are only a guideline, please contact Excelcare Park Avenue Care Home to find out the exact price for your requirements.

Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Goodfellow (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • There are no visiting times, but the home has a protected meal times policy.

Parking

  • The home has a private car park situated to the side of the building.

Excelcare Park Avenue Care Home Reviews (97)

9.9

Excelcare Park Avenue Care Home has a Review Score of 9.9 (9.948) out of 10, based on 19 reviews in the last 2 years.
Over all time Excelcare Park Avenue Care Home has 97 reviews.

Overall Experience
  • 88
  • 8
  • 0
  • 1
  • 0
Date Published
  • 97
  • 9
  • 12
  • 19
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Reviewer Connection to Excelcare Park Avenue Care Home
  • 39
  • 17
  • 9
  • 5
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 97, showing 61-80
Review from Marion A (Power of Attorney of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very well run home, strictly kept to the Covid visiting rules, helpful staff and any queries are dealt with quickly. They also arrange lots of treats like Valentine's day tea. Also, they have regular zoom meetings for the relatives, which is very good.
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Review from Coleen F (Daughter of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has vascular dementia and she has been in the excellent care of Park Avenue since December 2018. She is extremely well cared for, with an excellent meal plan, always clean, with a room nicer than mine. Throughout the pandemic, the home has been incredible, fantastic communication, taking
fantastic care of her and keeping us informed if they have any concerns. The Manager and the team are all first-rate professionals, every member of staff friendly and welcoming, from the lady on reception, the cleaners and catering staff. Total respect for the job that you guys do. Cannot recommend Park Avenue well enough.
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Review from Victoria G (Daughter of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
So amazed with the whole set up of Park Avenue from the reception staff up to management even the lovely member who looks after the maintenance. Every single person has been amazing so caring and gone above and beyond to settle my dad. Dad had to move into Park Avenue in October 2020 due to Lewy body
dementia and vascular and it was so hard to admit he needed this care. We were in the middle of a pandemic and the care home went above and beyond to settle Dad and reassure us. Thank you to all of you.
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Review from Alfie G (Grandson of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad came to the home in October, it’s so sad to see how much he’s changed but how comfortable and well looked after. Even through Covid, they have helped our family so much. Thank you all so much. The home is beautiful and the staff are amazing.
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Review from Valerie D (Wife of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has Lewy bodies and vascular dementia and he has been a resident at Park Avenue for 6 months. Such awful times with the pandemic and stress not being able to be with him. The home has done a fantastic job of making sure we are both looked after. His carers and staff are so thoughtful and
have made sure he has all he needs. The home is well run, can’t thank them enough.
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Review from Martin Z (Son of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very attentive and seem to genuinely care for the residents. They organise lots of activities that help to stimulate my father and keep him somewhat active. He is being well looked after and I have peace of mind knowing that.
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Review from Bailey M (Granddaughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for looking after my Grandad who lives on the first floor. The staff all work very hard to look after everyone and to bring lots of smiles, singing, activities and comfort.
My Grandad is very special, please keep looking after him well and keeping him safe; thank you.
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Review from Sam S (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could no longer give our mum the experienced care and pain relief she needed from home. This was a difficult thing to admit to ourselves, but from the moment I spoke with the manager at Park Avenue, I had a gut instinct this was the place for mum. Fortunately, she got to spend the last 5-days of
her life in this amazing care home; our only regret is she did not get to appreciate that where she was is a wonderful, homely, happy place to be. Every single person who cared for Mum in her last few days did with expertise, compassion, kindness and respect. We are so thankful the home allowed us with exemplary Covid measures to be by her bedside the last few days. I can only imagine what loved ones of the residents are going through with the current restrictions, but I hope it brings some comfort that what I witnessed there is nothing, but love, within a true family environment. The manager's support goes above and beyond, and her and her team are angels, and we will be forever grateful to them.
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Review from Alice M (Granddaughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad spent the last month's of his life at Park Avenue care home. The place itself is lovely, calm and clean and felt like a home away from home. It was a daunting prospect for him and the rest of our family especially with the concerns surrounding covid. The staff did absolutely everything to
make him feel at home and relaxed, whilst providing us with the comfort at every opportunity that he was being looked after to the highest standard. We were able to regularly Skype with him and they had facilities to allow safe contact-free visits with my nan. Everyone treated him with the utmost respect and humility and it was lovely to hear from them about their conversations with him about cherished past times. The staff are an absolute credit to the place and we are eternally grateful as a family for their efforts through such a difficult time.
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Review from Carly D (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved Into Park Avenue in October 2020, his dementia sadly got worse very quickly. He was welcomed with open arms by all staff members, the manager is like one of your own and makes you feel so at ease with leaving our father in their care. I can’t fault anything with the home, even down to the
happy maintenance man who brightens Dad's day daily. Thank you all so much for looking after my dad.
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Review from Lee M (Son-in-law of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and her team go above and beyond to ensure everyone is well cared for; my father in law was very poorly but they have helped him to get better and they deliver care with love and compassion. They keep families updated all the time and ensure we are part of our loved one's journey.
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Review from K S (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father receives from Park Avenue is excellent. When he first came to the care home several years ago, he was very weak having suffered a life-threatening bout of flu followed by complications. The staff basically brought him back to life through their efforts. He is still making progress
and is now regaining independence. I have been so impressed by the activities and personal care provided by the home and by the dedication of managers and all staff. During covid, infection control has been exemplary demonstrating the professionalism and high standards maintained by staff. My dad is very happy at Park Avenue and we are so grateful that he is able to enjoy life and have such wonderful care.
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Review from Tracy G (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad had to move to a care home as an emergency case during lockdown when our mum became unwell. We were unable to view the home before we agreed to Dad becoming a resident there and had to rely on CQC report and reviews. Now, we are so grateful that Dad was admitted to Park Avenue, rather than any
other care home. The manager is wonderful, she has been so kind and supportive. Every member of staff we have dealt with has been similarly great. Dad often tells us: "They are taking good care of me in here" but we can also see that is true with our own eyes. He's happy, settled and hasn't once complained of anything or asked to come home. I would recommend Park Avenue without hesitation. It has been hard when we haven't been allowed to visit at various points in the lockdown. However, a niece has given him an iPad, and staff have been very helpful in calling us from that, so we can speak with Dad on screen, which is better than the telephone for him and for us.
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Review from Lesley S (Daughter of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into the nursing home for her end of life care and I can't thank them enough for the professional and compassionate way they have looked after her. They have done everything possible to make her comfortable and to help us through this difficult time. The manager is amazing and she has a great
team.
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Review from Jo G (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park Avenue Care Home has been providing Mums' care since July. For me, this is a fantastic care home.
The staff from cleaners to managers are fantastic, nothing is to much trouble for them. Whether its an update or care. They are always on hand to help.
With the current situation with covid-19,
I have to say that I'm extremely appreciative of all the hard work they are doing to keep Mum safe. Yes, it's disappointing at the moment that I'm unable to visit but putting Mum's health before my own feelings make me feel that Mum is safe and in very good hands.
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Review from Sandra R (Daughter of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad recently passed away at Park Avenue having spent the last ten months in their exceptional care. He was truly loved, comforted and cared for by the staff at Park Avenue. Dad lost his battle with ill health but had the most peaceful passing that we could have wished for. Despite not being able
to visit indoors for sometime we had been able to see Dad on visits to the garden over the summer and on Facetime but when it came to his last few days we were allowed to be with him in his room and spent precious time with him. The staff were able to tell us stories of his antics and what they loved about him which was really wonderful for us and fully reinforced that he could not have had better care. The staff looked after us and were incredibly kind to him, caring for him right up until the end. We will be forever in their debt.
We will miss the staff very much, they are friendly, kind, compassionate and caring and we really cannot thank them enough for their care of our Dad.
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Review from C S (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Park Avenue since Dec 19 and it took at least 3 months for her to settle in.
She is much happier now than she has been for 2 years, she is safe and well looked after. The home dealt with the Covid situation very well and closed the home to visitors before they locked down the
UK!
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Review from J H (Niece of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were fortunate to happen upon Park Avenue Care Home when we were placed in the critical situation of having to find a replacement as the previous one was closing in a very short time. It was a shocking situation for all concerned. I am still amazed and delighted at our fortune at finding Park Avenue
Care Home.
Dealings with them have been wonderfully smooth right from the start, and we were lucky to have a place for my aunt. Everything there is exceptionally good, not least their brilliant team, at all levels. The home is lovely, purpose-built, spacious and kept so clean and safe. The attention and care for the residents and visitors, checking their requirements and needs is second to none. There are many activities, physio etc to be involved in with a beautiful garden. The staff have regular catch up meetings keeping all up to date. It is a very happy place and their staff are a dedicated, hard-working and loving team. I am so grateful to them all. They helped my aunt a peaceful, caring passing at the end of life. Thank you to them all.
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Review from Min M (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what can I say, My mother came to Park Avenue just over 4 months ago, and more or less from day one she loved the care that she was receiving and her surroundings, My Mother sadly passed away recently and the support and care we received as family from Park Avenue was so appreciated at this hard
time, myself and my sister visited Mum every day without fail, so Park Avenue basically became a home for us as well. My mother was treated with so much care love and dignity from the carers and nurses and appreciated the care that she was given. Mum always said if I can stay here I am not going back home, we as a family were very lucky to find such a lovely home and love and care she received. I once again thank you all for being there for my mum and the family, and would highly recommend Park Avenue to anyone who needs care.
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Review from Rowena W (Daughter of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
While the care and ambience of Park Avenue have improved significantly with the appointment of a permanent manager, there are still a number of issues that require improvement.
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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Excelcare Park Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Excelcare Park Avenue Care Home is calculated as follows: ( (218 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 223 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Excelcare Park Avenue Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (3)

Charlotte

Charlotte Goodfellow

Job Title: Home Manager Joined: 2019

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.


In March 2019, Charlotte joined Park Avenue as a Bank Nurse, and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.

Olusola

Olusola Suleiman

Job Title: Administrator Joined: 2019

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.


She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.

Isabel

Isabel Eaton

Job Title: Receptionist Joined: 2024

My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors, families, and professionals, I play an important role in ensuring everyone feels welcomed and supported from the moment they arrive.


My daily duties include answering phone calls and emails, greeting visitors, managing enquiries, and supporting the wider team with administrative tasks. I help keep the reception area running smoothly and work closely with colleagues to ensure communication across the home is clear and efficient.


I take pride in creating a friendly, calm, and welcoming atmosphere at Park Avenue, helping the people that live in the home, families, and visitors feel at ease whenever they visit or get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Park Avenue Care Home to verify any information. View our terms and conditions. Excelcare Park Avenue Care Home has an Enhanced Service - more info.