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- Excelcare Park Avenue Care Home







Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.
Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role...
Care Provided by Excelcare Park Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Lounge and dining room on each floor
- Choice and variety of meals prepared on the premises
- Vintage tea room
- Activities such as exercise classes, gardening and sing-alongs
- Private GP or own GP if desired
- Wheelchair accessible building with lift
- Visiting Physiotherapist and access to the purpose-built gym in sister home
- Full daily laundry service
- Use of beautiful garden and BBQ in summer months
- Fully qualified nursing care staff
- All rooms are en-suite
- Hairdresser
- Visiting dentist
- Podiatry
- Newspapers
The price(s) shown are provided by the care home. Contact Excelcare Park Avenue Care Home for full pricing details and T&Cs.
Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Charlotte Goodfellow-Fernandez(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- There are no visiting times, but the home has a protected meal times policy.
Parking
- The home has a private car park situated to the side of the building.
Excelcare Park Avenue Care Home Reviews (99)
Excelcare Park Avenue Care Home has a Review Score of 9.9 (9.922) out of 10, based on 18 reviews in the last 2 years.
Over all time Excelcare Park Avenue Care Home has 99 reviews.
Very good care and very nice and caring staff, very nice rooms, lovely building and lovely outside space for when the weather is nice, staff always available to speak to, communication from management excellent.
Each of my parents has been a resident at this care home individually. They provide professional, competent support, showing compassion and human kindness to residents. Their communication to families is excellent and their respect for staff is wonderful. This is a well run, happy, healthy environment offering good nursing, clean rooms and excellent activity options. They have managed Covid restrictions well.
Very well run home, strictly kept to the Covid visiting rules, helpful staff and any queries are dealt with quickly. They also arrange lots of treats like Valentine's day tea. Also, they have regular zoom meetings for the relatives, which is very good.
My mother in law has vascular dementia and she has been in the excellent care of Park Avenue since December 2018. She is extremely well cared for, with an excellent meal plan, always clean, with a room nicer than mine. Throughout the pandemic, the home has been incredible, fantastic communication, taking fantastic care of her and keeping us informed if they have any concerns. The Manager and the team are all first-rate professionals, every member of staff friendly and welcoming, from the lady on reception, the cleaners and catering staff. Total respect for the job that you guys do. Cannot recommend Park Avenue well enough.
So amazed with the whole set up of Park Avenue from the reception staff up to management even the lovely member who looks after the maintenance. Every single person has been amazing so caring and gone above and beyond to settle my dad. Dad had to move into Park Avenue in October 2020 due to Lewy body dementia and vascular and it was so hard to admit he needed this care. We were in the middle of a pandemic and the care home went above and beyond to settle Dad and reassure us. Thank you to all of you.
My grandad came to the home in October, it’s so sad to see how much he’s changed but how comfortable and well looked after. Even through Covid, they have helped our family so much. Thank you all so much. The home is beautiful and the staff are amazing.
My husband has Lewy bodies and vascular dementia and he has been a resident at Park Avenue for 6 months. Such awful times with the pandemic and stress not being able to be with him. The home has done a fantastic job of making sure we are both looked after. His carers and staff are so thoughtful and have made sure he has all he needs. The home is well run, can’t thank them enough.
The staff are very attentive and seem to genuinely care for the residents. They organise lots of activities that help to stimulate my father and keep him somewhat active. He is being well looked after and I have peace of mind knowing that.
My Grandad is very special, please keep looking after him well and keeping him safe; thank you.
We could no longer give our mum the experienced care and pain relief she needed from home. This was a difficult thing to admit to ourselves, but from the moment I spoke with the manager at Park Avenue, I had a gut instinct this was the place for mum. Fortunately, she got to spend the last 5-days of her life in this amazing care home; our only regret is she did not get to appreciate that where she was is a wonderful, homely, happy place to be. Every single person who cared for Mum in her last few days did with expertise, compassion, kindness and respect. We are so thankful the home allowed us with exemplary Covid measures to be by her bedside the last few days. I can only imagine what loved ones of the residents are going through with the current restrictions, but I hope it brings some comfort that what I witnessed there is nothing, but love, within a true family environment. The manager's support goes above and beyond, and her and her team are angels, and we will be forever grateful to them.
My grandad spent the last month's of his life at Park Avenue care home. The place itself is lovely, calm and clean and felt like a home away from home. It was a daunting prospect for him and the rest of our family especially with the concerns surrounding covid. The staff did absolutely everything to make him feel at home and relaxed, whilst providing us with the comfort at every opportunity that he was being looked after to the highest standard. We were able to regularly Skype with him and they had facilities to allow safe contact-free visits with my nan. Everyone treated him with the utmost respect and humility and it was lovely to hear from them about their conversations with him about cherished past times. The staff are an absolute credit to the place and we are eternally grateful as a family for their efforts through such a difficult time.
Dad moved Into Park Avenue in October 2020, his dementia sadly got worse very quickly. He was welcomed with open arms by all staff members, the manager is like one of your own and makes you feel so at ease with leaving our father in their care. I can’t fault anything with the home, even down to the happy maintenance man who brightens Dad's day daily. Thank you all so much for looking after my dad.
The Manager and her team go above and beyond to ensure everyone is well cared for; my father in law was very poorly but they have helped him to get better and they deliver care with love and compassion. They keep families updated all the time and ensure we are part of our loved one's journey.
The care my father receives from Park Avenue is excellent. When he first came to the care home several years ago, he was very weak having suffered a life-threatening bout of flu followed by complications. The staff basically brought him back to life through their efforts. He is still making progress and is now regaining independence. I have been so impressed by the activities and personal care provided by the home and by the dedication of managers and all staff. During covid, infection control has been exemplary demonstrating the professionalism and high standards maintained by staff. My dad is very happy at Park Avenue and we are so grateful that he is able to enjoy life and have such wonderful care.
Our dad had to move to a care home as an emergency case during lockdown when our mum became unwell. We were unable to view the home before we agreed to Dad becoming a resident there and had to rely on CQC report and reviews. Now, we are so grateful that Dad was admitted to Park Avenue, rather than any other care home. The manager is wonderful, she has been so kind and supportive. Every member of staff we have dealt with has been similarly great. Dad often tells us: "They are taking good care of me in here" but we can also see that is true with our own eyes. He's happy, settled and hasn't once complained of anything or asked to come home. I would recommend Park Avenue without hesitation. It has been hard when we haven't been allowed to visit at various points in the lockdown. However, a niece has given him an iPad, and staff have been very helpful in calling us from that, so we can speak with Dad on screen, which is better than the telephone for him and for us.
Mum went into the nursing home for her end of life care and I can't thank them enough for the professional and compassionate way they have looked after her. They have done everything possible to make her comfortable and to help us through this difficult time. The manager is amazing and she has a great team.
The staff from cleaners to managers are fantastic, nothing is to much trouble for them. Whether its an update or care. They are always on hand to help.
With the current situation with covid-19, I have to say that I'm extremely appreciative of all the hard work they are doing to keep Mum safe. Yes, it's disappointing at the moment that I'm unable to visit but putting Mum's health before my own feelings make me feel that Mum is safe and in very good hands.
We will miss the staff very much, they are friendly, kind, compassionate and caring and we really cannot thank them enough for their care of our Dad.
She is much happier now than she has been for 2 years, she is safe and well looked after. The home dealt with the Covid situation very well and closed the home to visitors before they locked down the UK!
Dealings with them have been wonderfully smooth right from the start, and we were lucky to have a place for my aunt. Everything there is exceptionally good, not least their brilliant team, at all levels. The home is lovely, purpose-built, spacious and kept so clean and safe. The attention and care for the residents and visitors, checking their requirements and needs is second to none. There are many activities, physio etc to be involved in with a beautiful garden. The staff have regular catch up meetings keeping all up to date. It is a very happy place and their staff are a dedicated, hard-working and loving team. I am so grateful to them all. They helped my aunt a peaceful, caring passing at the end of life. Thank you to them all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (29) & Events (0)
- 14 Jul 2026
Today we enjoyed a fantastic trip to the historic Chislehurst Caves, escaping the summer heat while discovering the fascinating stories hidden beneath the ground. The cool surroundings made for the...
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 10 Jun 2026
A lovely morning with Jolly Holly performing old-time songs. Everyone was waving their flags, singing along, and enjoying the wonderful atmosphere. The music brought back so many happy memories, and...
There are no upcoming events for Excelcare Park Avenue Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare Park Avenue Care Home
- 31 Jan 2025Recipient: Excelcare
Accreditations
There are no accreditations posted yet for Excelcare Park Avenue Care Home.
Meet the Team (3)

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working in an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.
In March 2019, Charlotte joined Park Avenue as a Bank Nurse and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.
She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.

My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors, families, and professionals, I play an important role in ensuring everyone feels welcomed and supported from the moment they arrive.
My daily duties include answering phone calls and emails, greeting visitors, managing enquiries, and supporting the wider team with administrative tasks. I help keep the reception area running smoothly and work closely with colleagues to ensure communication across the home is clear and efficient.
I take pride in creating a friendly, calm, and welcoming atmosphere at Park Avenue, helping the people that live in the home, families, and visitors feel at ease whenever they visit or get in touch.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Park Avenue Care Home to verify any information. View our terms and conditions. Excelcare Park Avenue Care Home has an Enhanced Service -more info.