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Excelcare Park Avenue Care Home

69 Park Avenue, Bromley, London BR1 4EW
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Excelcare Park Avenue Care Home, Bromley
Excelcare Park Avenue Care Home, Bromley
Excelcare Park Avenue Care Home, Bromley

Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.

Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role...  

Care Provided by Excelcare Park Avenue Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,850From £1,850
Residential Dementia CareFrom £1,850From £1,847
Nursing CareFrom £2,245From £2,245
Nursing Dementia CareFrom £2,245From £2,245
Fees will include:
- Lounge and dining room on each floor
- Choice and variety of meals prepared on the premises
- Vintage tea room
- Activities such as exercise classes, gardening and sing-alongs
- Private GP or own GP if desired
- Wheelchair accessible building with lift
- Visiting Physiotherapist and access to the purpose-built gym in sister home
- Full daily laundry service
- Use of beautiful garden and BBQ in summer months
- Fully qualified nursing care staff

- All rooms are en-suite

Additional charges are made for:
- Hairdresser
- Visiting dentist
- Podiatry

- Newspapers

Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlotte Goodfellow-Fernandez(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (51)

Visiting

  • There are no visiting times, but the home has a protected meal times policy.

Parking

  • The home has a private car park situated to the side of the building.

Excelcare Park Avenue Care Home Reviews (99)

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9.9

Excelcare Park Avenue Care Home has a Review Score of 9.9 (9.922) out of 10, based on 18 reviews in the last 2 years. Over all time Excelcare Park Avenue Care Home has 99 reviews.

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Review from Min M (Daughter of Resident) published on 24 February 2020 Submitted via Website
Overall Experience

Well, what can I say, My mother came to Park Avenue just over 4 months ago, and more or less from day one she loved the care that she was receiving and her surroundings, My Mother sadly passed away recently and the support and care we received as family from Park Avenue was so appreciated at this hard time, myself and my sister visited Mum every day without fail, so Park Avenue basically became a home for us as well. My mother was treated with so much care love and dignity from the carers and nurses and appreciated the care that she was given. Mum always said if I can stay here I am not going back home, we as a family were very lucky to find such a lovely home and love and care she received. I once again thank you all for being there for my mum and the family, and would highly recommend Park Avenue to anyone who needs care.

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Review from Rowena W (Daughter of Resident) published on 19 February 2020 Submitted via Website
Overall Experience

While the care and ambience of Park Avenue have improved significantly with the appointment of a permanent manager, there are still a number of issues that require improvement.

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Review from Ciler G (Daughter of Resident) published on 23 September 2019 Submitted via Website
Overall Experience
Park Avenue Care Home was an absolute godsend.
My mum had been in and out of hospital for the better part of this year. Although it was clear mum needed professional care we were very resistant to put her in a home, Park Avenue has surpassed our expectations. From the first day of being admitted mum began to improve. She had been bedridden, was sick, would not walk and had a very poor appetite. I did not recognise my mum. She had always been a person that was active. Since joining Park Avenue this has all changed and she is now the mum I used to know.
All the staff at Park Avenue are fantastic, from the manager to the carers. Most heartwarming is that they have great respect for the dignity of the residents, are very diligent, monitor residents closely to ensure all is well and are timely in administering medication, etc. I cannot say enough good things. Mum loves it there.

I live in abroad and returned home knowing mum was left incapable and secure hands.

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Review from E V (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card
Overall Experience

Mum was well looked after. Staff were all pleasant and caring towards mum.

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Review from Melin S (Mother of Resident) published on 12 September 2019 Submitted via Website
Overall Experience
Myself and my sisters were very concerned about having mum put into a nursing home. However, when we came to visit Park Avenue we were very warmly greeted by the manager of the home.
Once mum became a resident, Mum has been very well looked after, the staff could not do enough for mum. Mum keeps saying she loves it at Park Avenue, which makes us feel very happy knowing mum is happy and safe. Park Avenue has lots of daily activities for the residents which are just brilliant.

Finally, every day when we come to visit mum, the carer will always give us an update on mum, there is nothing that I can fault with Park Avenue. Thank you for caring for our mother and making mum very happy.

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Review from K S (Son of Resident) published on 7 August 2019 Submitted via Postal Card
Overall Experience

My family are most satisfied with the standard of care and nursing, my mother has received over her 18-month residency. The interior of the building has recently been refurbished to a high standard and its level of cleanliness is high. Food is good and plentiful.

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Review from P W (Brother-in-law of Resident) published on 7 August 2019 Submitted via Postal Card
Overall Experience
Staff are attentive and helpful. They respect the residents and create a joyous atmosphere. I would be confident leaving a family member in the care of the home.
Décor is very nice - well decorated with nice furniture. Could be a quality home.

All my relative's needs are met.

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Review from R M (Nephew of Resident) published on 23 July 2019 Submitted via Postal Card
Overall Experience

My aunt has been in Park Avenue Care Home for 6 weeks and I am absolutely delighted with the care she has received since arriving. The staff are attentive and professional and nothing seems too much trouble. I would recommend this facility to anyone with the traumas of finding suitable long term care for a loved one.

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Review from Sharon M (Niece of Resident) published on 23 July 2019 Submitted via Postal Card
Overall Experience

The care our aunt has received since she went to live in the care home has been amazing, all her needs are being met and we couldn't be more pleased with all the staff, they are friendly, helpful and caring. We would not hesitate to recommend this care home to anybody whose loved one needs full-time care.

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Review from Colin M (Son of Resident) published on 22 July 2019 Submitted via Website
Overall Experience
I chose Park Avenue based on the professionalism of the manager in post in May 2018. What I didn't know was that she was about to leave.
The standard of care over the summer of 2018 ended up being 'OK' but variable - the result of the first replacement manager not really being up to the job.

When the new manager arrived, things started to look up and I would now describe the home as being very well managed. Things aren't perfect - they probably never will be - and getting in to visit my mum outside 9-5 can prove a bit of a challenge, but in general, staff now know what they are doing and do it well.

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Review from Caroline S (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card
Overall Experience
I have had excellent help and support with settling my dad into Park Avenue.
The staff go over and above to care for my dad's individual needs.

Park Avenue has recently been refurbished to a very high standard.

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Review from Rosalind M (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card
Overall Experience

Since the new manager has been at Park Avenue, it has changed so much for the better. She informs you of what if happening which is better, always ensures if everything is OK with me or my dad. I'm just so happy with everything and have recommended Park Avenue to another person who needs another home.

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Review from Patricia H (Wife of Resident) published on 9 July 2019 Submitted via Postal Card
Overall Experience
During the 3 months my husband has been resident here I have been most impressed with the efficiency, friendliness and care shown by all staff.

A well-run home and any concerns are willingly dealt with.

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Review from Shelagh K (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card
Overall Experience

The staff and management at this home are excellent. The home is currently undergoing refurbishment and is looking bright and fresh. The activities coordinator is dedicated to ensuring all residents were active or bed-bound are engaged. Communication is excellent at both shop floor "staff" level and at management level.

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Review from S K (Daughter of Resident) published on 1 July 2019 Submitted via Website
Overall Experience

This home has superb and caring Staff. Our Mum is in a newly refurbished, very clean room and we are impressed by the diligence of the staff.

On arrival from the hospital - mum could not walk or feed herself but within two months, she has become more alert and is beginning to connect with people and take a few physical steps. This is due to the care and attention of the wonderful staff and care home Management Team. We look forward to a summer of activities and increased enjoyment on our mother's part.

Thank you, from all the family.

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Review from Leonard A (Husband of Resident) published on 10 October 2018 Submitted via Postal Card
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My wife is being very well looked after and my son and I wish you to know this.

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Review from Jill C (Daughter of Resident) published on 11 September 2018 Submitted via Website
Overall Experience

My mother moved into this home several months ago, I became unhappy with the care my mother was receiving as the Manager who was in place refused to answer my complaints, would avoid seeing me to discuss issues and was rude and aggressive. One clear example was when we had a meeting scheduled, the manager text me to say she had to go to the shop and could not make the meeting. Another time she refused to come out of her office to discuss ongoing issues with my mothers care.

I was about to move my mother out of the home, but since a new Senior Manager, a Director I believe, has now taken over the running of this home to assist with improving it - which was very much needed, she has listened to my issues, resolved my complaints, is very professional with a kind sympathetic manner.

There is also a big difference in the performance of the staff, they are more courteous, willing to assist and look smart, the new receptionist is very pleasant - a lovely refreshing change.

Reply from Nastasha Niyazi, Regional Coordinator at Excelcare Park Avenue Care Home

Thank you for your review, we always strive to improve our home and welcome any compliments or constructive feedback.

We're so glad that you agree lots of positive improvements have been made and that your Mother is very happy living at Park Avenue.

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Review from Suzanne W (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card
Overall Experience

I am very pleased with the care and attention my mother receives at Park Avenue. The staff are very friendly and attentive to mum's needs, there are activities going on for residents to participate in, overall our family is very happy.

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Review from Richard S (Son of Resident) published on 15 April 2018 Submitted via Website
Overall Experience

This is a well managed, modern and bright care home on three floors. Staff are always welcoming and have a caring attitude. An activities coordinator has recently been appointed and there are now more opportunities for the residents to join in, although this will place more demands on the care staff. All in all I feel my mother has been well looked after in a safe and secure environment.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (29) & Events (0)

News
  • 14 Jul 2026

    Today we enjoyed a fantastic trip to the historic Chislehurst Caves, escaping the summer heat while discovering the fascinating stories hidden beneath the ground. The cool surroundings made for the...

  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 10 Jun 2026

    A lovely morning with Jolly Holly performing old-time songs. Everyone was waving their flags, singing along, and enjoying the wonderful atmosphere. The music brought back so many happy memories, and...

Upcoming Events

There are no upcoming events for Excelcare Park Avenue Care Home.

Awards / Recognitions (15)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare Park Avenue Care Home
  • 31 Jan 2025Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Park Avenue Care Home.

Meet the Team (3)

Charlotte Goodfellow-Fernandez
Charlotte Goodfellow-FernandezJob Title:Home ManagerJoined: 2019

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working in an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.

In March 2019, Charlotte joined Park Avenue as a Bank Nurse and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.

Olusola Suleiman
Olusola SuleimanJob Title:AdministratorJoined: 2019

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.

She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.

Isabel Eaton
Isabel EatonJob Title:ReceptionistJoined: 2024

My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors, families, and professionals, I play an important role in ensuring everyone feels welcomed and supported from the moment they arrive.

My daily duties include answering phone calls and emails, greeting visitors, managing enquiries, and supporting the wider team with administrative tasks. I help keep the reception area running smoothly and work closely with colleagues to ensure communication across the home is clear and efficient.

I take pride in creating a friendly, calm, and welcoming atmosphere at Park Avenue, helping the people that live in the home, families, and visitors feel at ease whenever they visit or get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Park Avenue Care Home to verify any information. View our terms and conditions. Excelcare Park Avenue Care Home has an Enhanced Service -more info.