Lime Court is a 44-bed care home, including four double rooms, spread over two floors, with lift access and five separate themed lounges. The home specialises in dementia and care for elderly people, situated near the seafront and within easy reach of local shops and amenities of Dovercourt.
The home has a six bed private wing with en-suites which was opened in October 2012. The purpose-built care home offers a superb lifestyle for its residents with a reputation in the community for the warmth of the staff and the care provided.
Lime Court are very proud that it was the pilot for the Food First programme, which alleviates the need of medicated supplements. Residents enjoy their meals in a well-lit, spacious central dining room, and menus are tailored to residents requests. Feedback is sought from residents about any changes.
A central recreational courtyard area (accessible by wheelchair users), with raised beds, is enjoyed by residents and families, along with a side garden and large patio area. Together, staff, family and friends have created a reminiscence lounge with items from the early 1900's to present day.
The care home receives regular visits from hairdressers, opticians, chiropodists and a therapist who offers massages in a sensory room. A full time activity coordinator arranges activities which include regular outings to local attractions, live entertainment, knitting clubs, card clubs, bingo, pet therapy, plus many more. If there are specific requests for activities these are accommodated.
Group: Excelcare Holdings
Person in charge: Suzanne Moore (Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Ages 60+.
Single Rooms: 36
Shared Rooms: 4
Rooms with ensuite WC: 6
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Parking:
Ample free parking at the home
Latest Care Quality Commission* Report on Lime Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Lime Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Lime Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.711 for Lime Court is calculated as follows: ( (152 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 211 Ratings = 4.711
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Lime Court is based on 18 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 18 Reviews ÷ 8.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lime Court has a Review Score of 9.7 (9.711) from 18 Reviews
Review submitted from a Postal Card by Peter T (Son of Resident) on Monday 12 March 2018. Relates to May 2017.
My mum was a resident at Lime Court Feb 2017 to May 2017. She was well cared for by all the staff from the managers to carers. All staff worked to settle mum in and she was made to feel welcome, Lime Court was an excellent care home with a very caring workforce.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by Barbara K (Daughter of Resident) on Monday 12 March 2018. Relates to February 2018.
My family have just celebrated a special birthday, the effort and support is fantastic at the care home. My parent has been there since November and we are very happy with the care and the management are wonderful nothing is too much trouble. A really good place.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by Patricia B (Sister of Resident) on Thursday 22 February 2018. Relates to February 2018.
Staff are very friendly and helpful. They call each resident by name.
Office staff excellent.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by James G (Friend of Resident) on Thursday 22 February 2018. Relates to February 2018.
Following a fall at home, the individual I provide support to was placed in Lime Court for respite on release from hospital.
The management and staff have made him very welcome and over the last few weeks his confidence has returned and he has joined fully in the home's activities. As his home is unsuitable for habitation, we explained his options for the future and he has decided to stay on as a private resident at Lime Court because he feels comfortable and content.
From my point of view, all the staff and management have been both helpful and supportive.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by Sharon G (Daughter of Resident) on Tuesday 20 February 2018. Relates to January 2018.
It is a very lovely and caring environment. Always looks great and smells great and is very clean. They give really great care to the residents. The residents want for nothing and there is always someone there to help.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by I W (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
My mother went from "independent living" on her own, had an unexplained collapse and after a hospital stay lost all her independence and required 24/7 care. From the initial hospital visit to assess suitability to the present time, Aug 17 - Jan 18, the management team and support workers have been brilliant with all of us and mum is well cared for and needs met. This has been a shocking time for mum and all of us and team at Lime Court have made things better.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by J S (Wife of Resident) on Sunday 21 January 2018. Relates to December 2017.
My husband has been a resident since October 2017. I am made very welcome and go to see him everyday and have lunch with him and his friend. They have lots of entertainment but if they don't want to that's alright. The lunch is home cooked and they have a choice. It's run like a family. One day I didn't answer the phone and I live 10 houses away they came to see if I was alright, that's caring.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Website Submission by James W (Son-in-law of Resident) on Wednesday 10 January 2018. Relates to January 2018.
After a fall in her warden controlled 24-hour careline council run home and left for 3 days on the floor, my mother in law spent 4 weeks in hospital. I then got her into Lime Court where she has been exceptionally well looked after and loved by all the staff. She could not be in a better place, thank you all very much.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by Craig B (Son of Resident) on Thursday 7 December 2017. Relates to November 2017.
Mum was made welcome from the second she arrived.
Despite being a terminal lung cancer patient, she really picked up during her time at Lime Court.
This was down to the staff, no doubt. Their attentiveness and professionalism - but warmth as well - was very evident.
I felt absolutely confident that Mum was being looked after very well at Lime Court.
Thank you.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by Hayley R (Niece of Resident) on Friday 24 November 2017. Relates to November 2017.
All round excellent care, staff and entertainment. No complaints at all.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by N M (Daughter of Resident) on Tuesday 7 November 2017. Relates to September 2017.
My review was very well conducted. I attended with my daughter. I was made to feel at ease with the situation. The interview was easy for me to understand and I didn't feel under pressure.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by Peter (Nephew of Resident) on Thursday 26 October 2017. Relates to October 2017.
From day one we have been made very welcome with a warm reception.
There is a very good atmosphere. Management ensure that all new staff treat all residents with love and respect. Activities are very well led by the organiser, who has a lovely manner.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by R C (Friend of Resident) on Monday 23 October 2017. Relates to October 2017.
Always welcoming when arriving at the home, smells clean and fresh. All staff are friendly and caring. Nothing is too much trouble. There is always somebody around for assistance and advice. They cater for all aspects of care and dietary needs which are excellent these days.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by J M (Wife of Resident) on Friday 20 October 2017. Relates to October 2017.
I cannot fault the care, attention and dedication shown by the staff during my husbands stay and especially during his final days. Nothing was too much trouble and family is looked after as well as the residents.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by John S (Son of Resident) on Wednesday 18 October 2017. Relates to October 2017.
Staff very friendly and do their very best. Sometimes feel lack of staff an issue.
How likely would you be to recommend Lime Court? Likely
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Lesley Pitt, RC at Lime Court responded to this review on 30 Oct 2017:
We always meet our staffing level requirements, staff are allocated to areas of the home. If you have any concerns please do not hesitate to see one of the seniors on duty or we have an open door policy in the home so please feel free to speak to the manager.
Review submitted from a Postal Card by Sandra H (Daughter of Resident) on Tuesday 17 October 2017. Relates to October 2017.
Absolutely love this place. My mother has been cared for since May 2015 and my father is there for 3 weeks respite care.
The staff are fantastic, so kind, sympathetic and helpful. Nothing is too much trouble for them even dealing with difficult situations.
I spend a lot of time there visiting my parents and the staff are wonderful.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Postal Card by Sam G (Granddaughter of Resident) on Thursday 12 October 2017. Relates to October 2017.
I couldn't ask for a better care home. The care the staff provide is outstanding. Everyone is so caring and kind, even at the toughest times. My grandparents are happier than they have ever been and healthier.
I take my children in a few times a week and we are always welcomed in and looked after.
How likely would you be to recommend Lime Court? Extremely Likely
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Review submitted from a Website Submission by Lee N (Daughter of Resident) on Tuesday 26 September 2017. Relates to June 2017.
My Mum was a resident at Lime Court for almost 4 years but recently passed away 2nd July 2017. I cannot praise, every single one of the staff, enough for the excellent care she received. On-going training of the staff is of such a high standard. Every person is so dedicated to their work and to the care of the residents - in every possible section. The warmth that "oozes" from the management is second-to-none and that radiates throughout the staff. Such excellent teamwork.
We want to express our gratitude for the loving care mum received throughout her stay to the management team, office staff, all senior staff, all the carers, the laundry, the housekeeping, the cooks and kitchen staff, entertainment staff and maintenance.
During her palliative care, it could have been 'private'... it was outstanding and beyond belief which made mum's passing very comfortable and peaceful and helped us get through an awful time. They are all 'Angels' and deserve huge recognition. Thank you.
How likely would you be to recommend Lime Court? Extremely Likely
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Job Title: Home Manager
Joined: 2010
Description:
Sue has an NVQ Level 3 and Level 3 in Care, along with a QCF Level 5 in Management with 30 years experience in the care industry. Sue joined the team in 2010 as a Team Leader and in 2012 was promoted to Deputy Manager before becoming Home Manager in November 2015.
Job Title: Deputy Manager
Joined: 2010
Description:
Robin has a NVQ Level 3 and over 20 years experience in the care industry and is responsible for the running of the home in absence of the Manager. He is currently working towards his QVF Level 5. Robin is the in house trainer for various topics to ensure that the staff are kept up to date
Job Title: Activity Coordinator
Joined: 2010
Description:
Sarah has an NVQ Level 2 in both Activities and Health and Social Care. Sarah has been working in the Care Industry for 10 years.
At Lime Court Sarah is responsible for co-ordinating the activities and events at Lime Court.