Excelcare Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 145 Reviews
  • Excelcare Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Excelcare Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Excelcare Etheldred House to find out the exact price for your requirements.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Excelcare Etheldred House Reviews (145)

9.9

Excelcare Etheldred House has a Review Score of 9.9 (9.939) out of 10, based on 40 reviews in the last 2 years.
Over all time Excelcare Etheldred House has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare Etheldred House
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Total of 145, showing 1-20
Review from B B (Husband of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have seen many care homes since Patricia was diagnosed, and Etheldred is rated by far the best. Family team members.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you so much for your kind and thoughtful review. We're truly pleased to hear that your experience with Etheldred has been so positive and that you feel we stand out among other care homes. Providing high-quality care, dignity, safety, and a welcoming environment for residents like Patricia is at the heart of everything we do. Your feedback means a great deal to our whole team and encourages us to continue delivering the best possible care and support.
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Review from L M (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Etheldred is such an amazing caring home, my father is being so well looked after it gives us comfort.
The staff and facilities are superb. We feel so lucky that we have found this home to look after our loved one.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your kind and thoughtful review. We are delighted to hear that your father is being so well cared for and that this gives you comfort and reassurance.

Your lovely comments about our staff and facilities mean a great deal to us and will be shared with the team. Thank you for trusting Etheldred to care for your loved one - we truly appreciate it.
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Review from R C (Wife of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is exceptional to both the patient and their relatives. I can't recommend this care home highly enough. Gives us comfort knowing he is in such a wonderful place and in such good hands. The staff are always so helpful, welcoming and cheerful.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you so much for taking the time to share such a kind and thoughtful review. It truly means a great deal to us.

We are delighted to hear that you feel reassured knowing your loved one is in safe and caring hands. Providing exceptional care to both our residents and their families is at the heart of everything we do, so your words are incredibly encouraging for our whole team.

Your recognition of our staff being helpful, welcoming, and cheerful will be shared with them - they will be very proud to know the positive impact they are making. Thank you for trusting us and for your recommendation; it is genuinely appreciated.
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Review from T B (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very supportive of what was a difficult transition time for my mum. She is treated with dignity and respect. It's a beautiful care home, full of smiles and laughter.
The management is excellent.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely review. We truly appreciate you sharing your experience and are so pleased to hear that our team was able to support both you and your mum during what can be a challenging transition. Treating everyone with dignity and respect is at the heart of what we do, so your kind words mean a great deal to us. We're delighted that you find the home warm and full of smiles, and we'll be sure to pass on your feedback to our management and staff team.
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Review from R E (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with care. Happy with progress. Much better than last care home. Love his food, it's Lovely and polite staff. Always helpful. Very clean. Very welcoming. Always washed & dressed and look presentable, very good.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you so much for taking the time to share your kind feedback. We're delighted to hear that you're very satisfied with the care and that the progress made has been such a positive experience compared to the previous care home. It's wonderful to know that the food, cleanliness, and welcoming environment have stood out, and that our team's politeness and helpfulness have made a difference. Your comments truly mean a lot to our team, who work hard to ensure everyone feels comfortable, well cared for, and presentable every day.
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Review from Alison L (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All is very clean, very caring/lovely/friendly staff, we are always kept fully up to date with what is going on. Staff always very willing to help with queres,talk to you, or give you comfort when required.
Lots of nice different activities and outings going on to keep all residents stimulated and
the atmosphere in Etheldred House is always great and welcoming.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely review. We're so pleased to hear that you find Etheldred House clean, welcoming, and supported by caring and friendly staff. Keeping families informed and ensuring residents feel comfortable and engaged is very important to us, so it's wonderful to know this is reflected in your experience. Your kind words are greatly appreciated by the whole team.
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Review from Daniel E (Grandson of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at the care home show both care and compassion for all the residents and a depth of knowledge about them. This is demonstrated on every visit. Lots of events are put on creating a great community but also in the downtime staff are always very present and keen to help or just chat with residents.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely feedback. We're so pleased that you've seen the care, compassion, and dedication our team shows to residents every day. Creating a strong sense of community and being there for residents at all times is incredibly important to us, so your comments are truly appreciated.
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Review from S B (Friend of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who lives at Etheldred, whom I met at church on Sundays. I often visit him at Etheldred and have noticed that the quality of care is very good, the management is welcoming, and the overall atmosphere is warm and positive.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for sharing your kind feedback. We're very pleased to hear that your visits to Etheldred have given you such a positive impression of the care, management, and welcoming atmosphere within the home. Creating a warm, supportive environment for residents and visitors alike is very important to us.

Thank you for taking the time to let us know - it is much appreciated.
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Review from E B (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mum receives is outstanding, she is kept well informed of what is happening at the home. She has made a lot of friends, both young and old, as have I. It is clear that the staff are extremely dedicated, attentive and truly care about the people they work with. I am so happy that Mum,
and us, could become part of the Etheldred family.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you so much for your kind words. We are delighted to hear that your mum feels well informed, happy, and has made meaningful friendships since joining us. Knowing that both residents and their families feel part of the Etheldred family truly means a great deal to our team.

Your recognition of our staff's dedication and care is very much appreciated. Thank you for your trust - it is a privilege to support your mum and your family.
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Review from Colin W (Son of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at several care homes before choosing this one for my Mother who has dementia and is 97. I found the staff here to be very caring, friendly and helpful. The room and the whole home was very clean and inviting and also there was a good size Garden .My mum started at the home in June 2025 and
has been there since, while we sold her house to pay for her care. Most of the care homes I looked at were similarly priced, a few were slightly more or slightly less in price. Each day in the week there are different activities for residents and some trips outside are organised. There is a nice lounge/coffee room where residents and their families can go for a chat. The menu looks varied and interesting and Mum says she enjoys the food. She also enjoys having her hair done at the in house Hairdressers. All her medication needs are taken care of. Both myself and sister are very happy with her care here and can feed back any concerns to the people looking after her.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to share your lovely review. We are delighted to hear that you and your sister are happy with the care your mother receives and that she has settled well with us since joining in June 2025.

Your kind comments about our staff, cleanliness, facilities, activities, and food are very much appreciated. We're also pleased to hear your mother enjoys the in-house hairdressing service and that her care and medication needs are being well supported.

Thank you again for your trust and recommendation. It is a privilege to care for your mother.
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Review from L S (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic care home! My mum has been in a number of care homes and I am relieved she is now at Etheldred. I cannot fault them. The team really care about their residents- they are kind, patient and supportive. My mum has vascular dementia and they are amazing at looking after her!
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you so much for your kind words. We're delighted to hear your mum feels settled at Etheldred House. Supporting people living with vascular dementia with kindness, patience, and understanding is central to our values, and your feedback means a great deal to our whole team.
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Review from A G (Son of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care and support over the full range over situations


Staff.. fantastic, accommodation.. super, food.. great. Atmosphere.. loving supportive and professional


Leadership.. outstanding always

Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for taking the time to share such a wonderful review. We are delighted to hear that you felt the care and support provided to your loved one was exceptional. Your kind comments about our team, accommodation, food, atmosphere, and leadership mean a great deal to us. Our whole team is committed to providing a loving, supportive, and professional environment, and it is incredibly rewarding to know this has been reflected in your experience. Thank you again for your trust and support.
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Review from Marissa C (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father came to Etheldred in Dec 2024 after the previous care home couldn't care for him with the changes in his behaviour due to a decline in his dementia. He was unhappy where he was previously and felt like he was on 'house arrest'. We met Sharon on reception who showed us around the home and
clearly felt passionate that this was a home for the residents, where they were treated like a family. Her warmth coupled with all the staff we saw giving us a big smile or a hello really did help seal the deal for us. The home is beautiful and well kept but its the staff that make the home feel so welcoming. Our dad moved in just a week before Christmas and was nervous about the change. He soon settled in, with Elizabeth the nurse on the Pear House building a relationship with him and quickly finding an understanding of his likes, dislikes and love of food, bringing his last year of life lots of happiness and joy. The review is too short to fit it all in. Etheldred is a home from home
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to write this review - especially during this sad and challenging time. All the amazing memories that we shared with your father will always stay in our hearts.
I will pass your kind words to the team, thank you.
Take care
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Review from Liz M (Daughter-in-law of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kevin and I came to see my father-in-law on his birthday to bring him a present and card. The reception area is like entering a hotel with a five-star rating. Very clean, bright and welcoming. The staff are friendly and helpful, and the bedroom my relative has is excellent, including the wet room. Lots
of space and a home from home. Our relative looked very comfortable when we arrived, and what was on the TV was very applicable to his interests.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for taking the time to do this review. I appreciate your the kind words and will make sure to pass this to the team.
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Review from Karen T (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is amazing. I cannot fault it at all. If my mum was in the right mind she would be so proud of where she is. Everyone from cleaning, kitchen, to management are so happy and friendly. It's so clean and such a happy place. This will be my mum's final place and as a daughter I couldn't think
of anywhere better than here.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you so much for taking the time to share such a positive review. Your kind words truly mean a lot to us, and I will make sure to pass your message on to the entire team. Your feedback is incredibly valuable to us. Thanks again for your support.
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Review from M D (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Etheldred is a loving, caring environment, my dad has settled in very well, the staff are kind, caring, and nothing is too much. Well done to all the team, and thank you.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseI am delighted to read that you feel your father has settled so well. Thank you so much for taking the time to leave such a positive comment. I will share this with the team.
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Review from P D (Wife of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had dealings with this care home for many years, and it is very reassuring to see many members of staff still working here. I am made to feel very welcome. My husband has settled really well and this makes me happy.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseIt's always lovely to welcome familiar faces to the Etheldred Family that we have known for many years, and have had family members or friends living with us prior to now. I appreciate your kind words, which I will pass on to the team. I am also grateful for you taking the time to leave this positive comment.
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Review from K C (Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely welcomed by all the staff as soon as I arrived. My ensuite room has plenty of storage and is cleaned every day. The activities provided, and which I have been able to join in, have all been most enjoyable. I have also had the opportunity to join in services and other activities at my
church, which I greatly appreciate. Grateful thanks to all staff.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to write this review. I appreciate all your comments and will pass this to the team. You will always be welcome at Etheldred House. Take care.
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Review from Richard K (Respite Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a temporary resident in Etheldred House for four weeks while my wife was in hospital. She has now been discharged and is recovering well. Although it was a big change to move from home to Etheldred I have been enabled to handle it well because:


The building is well designed and constructed

for its purpose. I have a bright single room with an en-suite. My bed and electrically adjustable chair are comfortable, and I have no pressure sores. Visitors may come at any time. The food is excellent, varies daily, and I am able to order 'off menu'. Clearly
the staff really enjoy caring for us; they work hard, from the lady who cleans my room each day to senior management, whom I now know personally. There are regular staff training sessions, including fire safety. There is an excellent atmosphere. We are very satisfied with Etheldred and recommend it warmly.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for taking the time to do a review and for the kind words. We will all miss you when you join your wife at home but please remember you are welcome back any day. We wish you all the best.
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Review from Andrew W (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has severe dementia and that can mean difficult behaviour and a large reliance on others. The staff are managing this very well and I am very grateful. Very friendly and keeps you up to date on issues. They helped us through some very tricky situations. Highly recommend.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to do a positive review. It makes me smile to read your lovely comments and appreciate that you would highly recommend Etheldred House.
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Excelcare Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Excelcare Etheldred House is calculated as follows: ( (453 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 477 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Etheldred House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Frequently Asked Questions about Excelcare Etheldred House

What types of Care is Excelcare Etheldred House registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Etheldred House have?

There are 85 Single Rooms.

What are the Facilities & Services at Excelcare Etheldred House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Excelcare Etheldred House to the centre of Cambridge?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service - more info.