Etheldred House

Clay Street, Histon, Cambridge CB24 9EY

Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a shop, a café, a prayer room, a cinema room and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access

Group: Excelcare Holdings

Person in charge: Santall Horn (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 82

Rooms with ensuite WC: 82

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Etheldred House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Etheldred House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.872 for Etheldred House is calculated as follows: ( (316 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 360 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Etheldred House is based on 30 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 30 Reviews ÷ 16.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Etheldred House has a Review Score of 9.9 (9.872) from 30 Reviews


Average Ratings

  • Excellent
    27
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Etheldred House?

  • Extremely LIKELY
    29
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Etheldred House

  • Daughter of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    4
  • Grandson of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • more

I found the staff very friendly and helpful, keeping me informed at all times. More importantly, my father finds the staff very friendly and helpful and enjoys his time here.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   4.2 out of 5

Joanne King, Regional Head of Business & Marketing at Etheldred House responded to this review on 17 May 2018:

Thank you for your comments.

From the moment we walked in the door we have always felt this is the best place. The staff are so friendly, positive and caring. We also could not praise the management enough here they show the residents and visitors total dignity. My mother is so happy now and this means so much to me. The rooms are lovely and homely. Very clean and everything is very well maintained. The food is good, in fact, the mashed potato was better than in a well-known celebrities restaurant. Please please keep up the very high standards you have.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   4.9 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 14 May 2018:

We appreciate your lovely comments. Thank you.

My mother passed away at 2.30am on this Monday 1st May. She has lived at Etheldred House for five years and was very happy there. The care she has received this past month has been fantastic and her end of life was managed professionally and sensitively. The whole family were welcomed and able to share in her care at this very sad and difficult time. I cannot recommend this care home and it's staff highly enough. A real family environment with professional standards.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   4.8 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 14 May 2018:

Thank you for the lovely comments. You and your family will continue to be welcome at the home.

My mother has been a resident in this care home for many years. She has multiple medical issues that mean she has often been difficult to deal with. I have been constantly impressed by the care she has been shown, the patience with which her needs have been addressed, and the respect that underlies that care. I have never had cause to question the cleanliness of the home, the quality of the meals or the professionalism of the staff. What makes this home stand out for me is that all of the staff - from the nurses to the cooks and cleaners - know my mother's name and greet her when they see her.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   4.9 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 10 May 2018:

Thank you for the lovely comments.

I have found the standard of care to be excellent, both sympathetic and encouraging. The communication with the manager and her staff is responsive, helpful and timely. Any problems encountered are communicated in an effective and caring manner. The staff and carers all seem dedicated and caring offering the patients much dignity. The patients are given some leeway to allow them to pursue their interests and retain as much independence as is practical. The food is of a high standard. The bedrooms and communal areas are clean and very presentable.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   4.6 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 10 May 2018:

Thank you for the lovely comments.

Well run home with everything and more you would want from a care home. Both me, my wife and daughter cannot express how grateful we are to the staff for the amazing job they do day in and day out.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 08 May 2018:

Thank you for the lovely comments.

I can speak for myself and my family to say what a wonderful place Etheldred is. My Nan is safe, secure and truly loved by all the staff. I could not recommend this home more to anyone considering care for a loved one. The staff are fully trained to understand dementia and are able to make a clear connection with all residents I see in their care.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 08 May 2018:

Thank you for your lovely comments.

I cannot praise the Etheldred staff enough for looking after my brother who has had several strokes and cannot do anything for himself. All the nursing staff are so amazing with him and we could not ask for anything better. They are caring and so attentive that they treat him as though he is a member of their own family. We as a family know that he would thank each and every one of you for his care if he could so we are doing it on his behalf. Everyone plays their part in making it a very special place to come to visit and over the years we have been to a few care homes but none come anywhere near Etheldred. Thank you also for organising the special events such as Xmas party, Easter Egg hunt for the children and Easter raffle for everyone, summer barbeque and all the other wonderful events you do. So once again I would like to say a big thank you on behalf of my family to you all for looking after my brother. You are all amazing in all our eyes.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 08 May 2018:

Thank you for your lovely comments.

The staff, from management to cleaners, are highly professional. The carers are extremely friendly and very approachable. Dignity is respected at all times. My Grandfather was also in this home and I wouldn't want my Grandmother to be anywhere else.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 07 May 2018:

Thank you for your lovely comments.

I cannot compliment this home enough. Above and beyond for everyone. A very special home with very special staff. Could not ask for better care for a loved one.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 04 May 2018:

Thank you for the lovely comment.

My Grandad is looked after extremely well and I would recommend this care home to friends and other relatives.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 04 May 2018:

Thank you for your lovely comments.

I visit regularly, I am allowed to come in at any time. It is always friendly and welcoming. My husband is very well cared for and happy with his care.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 04 May 2018:

Thank you for your lovely comments.

It is a very good home and staff are very friendly. My mother is very happy. She prefers it as she gets to see more people.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 04 May 2018:

Thank you for your lovely comments.

Have been visiting Etheldred for a couple of years now and have always found the staff and management to be extremely professional, courteous and friendly.
I have, as part of my job, visited several care homes in the Cambridge area, and Etheldred is quite clearly outstanding for the care and facilities offered to residents.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 04 May 2018:

Thank you for your lovely comments.

It's excellent. You cannot fault it in any way, that includes managers, staff and everybody. My wife lives here and when I became poorly the staff went out of their way to help me get better by letting me stay and ensuring that they picked me up so that I could still visit my wife. I feel we are one big happy family. My wife and myself have been highly looked after for the 9 years that she has been here. They always make sure that she has everything that she wants.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 03 May 2018:

Thank you for your lovely comments.

On all my visits to the home, the staff are nothing but polite. All residents are well cared for and appear happy. Activities are organised in the home and everyone gets involved.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 01 May 2018:

Thank you for your lovely comment.

Staff are fantastic. My father previously lived here and I felt like the staff went above and beyond to help him. Since then my mother has moved in and she is loving her time her and I feel she is much happier than she was. The carers make her laugh every day.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 10 Apr 2018:

Thank you for the lovely comment. Thank you for your trust, we feel privileged to have had your father and now your mother living with us at Etheldred House.

My grandma was at Etheldred House for 2 years and during this time she was loved comforted and well cared for. My grandma was always clean and well presented and all of her choices were always respected. When she was not eating well, the kitchen went above and beyond to give her the food of her choice such as salmon, jelly and tomato and salt sandwich which has always been her favourite. I would recommend this home to anyone looking for care for a loved one.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, Home Manager at Etheldred House responded to this review on 01 May 2018:

Thank you for your lovely comment.

Grandma has settled in well at Etheldred House. She is very happy and enjoys all the activities that happen here. She really enjoys the banjo man who they ensure that they get here on a regular basis. Staff are friendly and always seem to be having fun.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 10 Apr 2018:

Thank you for your lovely comments. We always strive to meet everybody's needs and welcome any comments to improve our service.

Home is clean and tidy and all staff are friendly and caring. Couldn't ask for any more from a care home.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 10 Apr 2018:

Thank you for the lovely comment.

My mother has been a resident here for a few years now and the standard of care she receives is of high quality. Nothing is too much trouble all staff happy to help.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 10 Apr 2018:

Thank you for your lovely comments.

All the staff are friendly and always willing to help. Lovely atmosphere in the home. It's nice to know grandma is well looked after.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 10 Apr 2018:

Thank you for the lovely comments.

All staff are friendly and approachable. It really is a home from home. I would recommend this service to anyone looking for care.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 05 Apr 2018:

Thank you for the lovely comments.

The staff are very caring and helpful and with my husband. The office girls are always willing to help! Everything is done to care for the person that is ill.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 09 Apr 2018:

Thank you for the lovely comments.

The home is very clean and tidy. Staff are very friendly, caring and understanding. Nothing is too much trouble for any of them, from the kitchen to the manager's office. My room is very lovely and comfortable to sleep.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 23 Mar 2018:

Thank you for the lovely comments.

THE STAFF TEAM
They all appear to do a good job when sometimes it is clear they are short staffed. Well done to them.

WHAT DO WE DO WELL?
As a visitor to the home, it does appear that all the staff are happy and are working as one team, that is down to Good Management.

WHAT COULD WE DO TO IMPROVE?
It is easy to find fault or to be critical when one is not doing the job. All companies can find faults within their organisation. Therefore, I do not think it is right for myself to even try to find fault with staff or anything else. What I have found so far, is good compared to other care homes.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   4.1 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 21 Mar 2018:

Occasionally a staff member is sick but we do our utmost best to cover all shifts and I am proud to say that we all work together as a team.
Thank you for the lovely comments.

Frontline staff, mostly Romanian and Bulgarian, all have good English, work extremely hard and have a natural caring attitude towards residents. I cannot praise them enough. I spend many hours there and see first hand without exception these carers giving comfort and caring words and deeds. Just wish they were paid better so they could see how appreciated they are by visitors to our relatives.

How likely would you be to recommend Etheldred House? Likely

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Average Rating:   4.3 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 19 Mar 2018:

Thank you for your kind words.
The staff pay has been reviewed and will change as of the 11th of March 2018.

My husband has been in Etheldred House since Nov 2017. He has been treated at all times in a friendly and caring manner. Any behavioural/hygienic issues are dealt with in a professional and non-judgemental way. It is a comfort to me and family/friends that he is in a safe/secure/friendly place and being cared for in a way I, unfortunately, am unable to continue to do. On visits, we always get a warm greeting and it is good that our small dog can visit too. Thank you.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   4.5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 19 Mar 2018:

We appreciate your kind words. We all love Maddi and she is welcome anytime.

I cannot express just how thrilled I am that I was able to move my mum here. The improvement in mum since her arrival has been heartwarming to watch and I put that down to the love and dedication of the staff for which I will be extremely grateful. Thank you so much.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   5 out of 5

Santall Horn, General Manager at Etheldred House responded to this review on 08 Mar 2018:

Thank you for the lovely comments. I will pass it on to all the staff. We always strive to provide person-centred care at an outstanding level and welcome any comments.

Staff are kind and caring. My wife always looks clean and cared for. If a problem arises I am informed straight away. If it is medical, the doctor is called in. I could not want for more.

How likely would you be to recommend Etheldred House? Extremely Likely

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Average Rating:   4.9 out of 5

Enrica Linao, Care Manager at Etheldred House responded to this review on 09 Oct 2017:

Thank you for the positive feedback.

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Staff Profiles

Santall

Santall Horn

Job Title: General Manager

Joined: 2008

Description:

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager

Joined: 2008

Description:

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

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