Clay Street, Histon, Cambridge CB24 9EY
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.
The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.
Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.
All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.
Other facilities at Etheldred House include a shop, a café, a prayer room, a cinema room and a children's play room.
Etheldred House provides:
• Care and support 24 hours a day
• Housekeeping including a laundry service
• Traditional home-cooked meals, using fresh ingredients prepared by chefs
• Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
• Enclosed, landscaped gardens with wheelchair access
Group: Excelcare Holdings
Person in charge: Santall Horn (Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 82
Rooms with ensuite WC: 82
Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Etheldred House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Etheldred House has a Review Score of 8 (7.978)
The Review Score of 8 (maximum of 10) for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Etheldred House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Etheldred House is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.061 Points relating to the number of positive Reviews for Etheldred House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16.4 Target = 0.061
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by K F (Husband of Resident) on Monday 9 October 2017. Relates to September 2017.
Staff are kind and caring. My wife always looks clean and cared for. If a problem arises I am informed straight away. If it is medical, the doctor is called in. I could not want for more.
How likely would you be to recommend Etheldred House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Enrica Linao, Care Manager at Etheldred House responded to this review on 09 Oct 2017:
Thank you for the positive feedback.
Job Title: General Manager
Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.
Job Title: Care Manager
Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.
There are currently no Care Home Idol entrants who have performed at Etheldred House