Excelcare Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 145 Reviews
  • Excelcare Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Excelcare Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Excelcare Etheldred House to find out the exact price for your requirements.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Excelcare Etheldred House Reviews (145)

9.9

Excelcare Etheldred House has a Review Score of 9.9 (9.939) out of 10, based on 40 reviews in the last 2 years.
Over all time Excelcare Etheldred House has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare Etheldred House
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Total of 145, showing 61-80
Review from Kathryn N (Daughter of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was looked after so well by all the wonderful carers at Etheldred. She enjoyed her time there due to all the loving support and entertainment provided by the staff.
My family and I would like to give a huge thank you to them all, and also to the manager, who despite such a demanding year,
always remained friendly and cheerful.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you; we really appreciate your kindness and lovely words.
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Review from Adam S (Relative of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well run home with very good, friendly staff.
Clean and tidy and looks well organised.
Has lots of activities for the residents.
Food is of a very high standard.
Could do with air conditioning throughout, as the building is very hot.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for the lovely comment, I appreciate you taking the time. A survey was done with the people living in the building and it was found that more than 90% prefer not to have air conditioning.
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Review from Brenda D (Friend of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is so friendly, caring, helpful and respectful, not only to residents families but also to friends. Nothing is too much trouble, and all staff go the extra mile. My friend is extremely happy and well cared for, couldn’t wish for better.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment; I appreciate it.
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Review from Catherine F (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Etheldred House is an exceptional care home. Relatives are involved fully in the care delivered, and the management and staff treat their residents as if they were family - this can be clearly seen in the interactions, and reactions, between staff and loved ones.
Even in challenging situations, Etheldred
House responds positively and are not phased by anything that comes their way. Their excellent management of the home during the global pandemic was so reassuring, and the success of this management is reflected in the extremely low number of positive cases and lack of spread. Our loved ones were kept safe for us when we could not be there ourselves. I cannot recommend Etheldred care home highly enough.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for the lovely comment; I appreciate it.
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Review from L G (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Etheldred is a home full of incredibly committed, caring staff who often go "the extra mile" for people who depend on them to make a difference.
My mum was placed at Etheldred during the start of the pandemic; the all-around care she receives has been wonderful. The staff know her as a person who
is compassionate, understanding, and fun. The support and reassurance myself and my family receive are always there.
Thank you everyone at Etheldred; you are a great family to belong to.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for the lovely comment and for taking the time to do it. We appreciate it.
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Review from Jonathan S (Son of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad have been residents of Etheldred Care Home for the past year. The home has managed Covid very carefully to keep the residents safe. The whole team communicates with the families very well, including the excellent care home manager as well as the carers and nurses. They call me to let
me know of any developments. They are flexible to make changes to the care programmes to keep Mum and Dad comfortable. The food is home-cooked and has a good variety of choices with a daily menu.
I am happy to recommend Etheldred as a leading care home.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment and for taking the time to do it. We appreciate it.
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Review from Frances P (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother could no longer cope with caring for my 92-year-old father (with dementia) at the start of the first lockdown, I was very lucky to get him admitted very quickly into Etheldred House. Although he only lived a further 3-weeks, he was looked after by very caring and attentive people who
dealt with his illness with real compassion, meaning that my mother had peace of mind. In January 2021, my mother decided that her immobility meant she was no longer safe at home alone, and she too wanted to come to Etheldred. It is a great comfort to me to hear her talk about the staff in glowing terms and to know that she is happy and well looked after, and even better now that I can come and visit and take her out!
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment and for taking the time to do it. We appreciate it.
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Review from Linda D (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted last year at the beginning of the first lockdown as she had a fall at home and had been hospitalised. It took her a little while to accept it was the best place for her, but with the help of the friendly and caring staff, she soon settled in. We are kept informed of any medical
problems that occur and have peace of mind that she is being looked after. The home has been very helpful in allowing safe visits throughout the pandemic. They have kept all their residents safe from the pandemic and have followed all the rules laid down by public health.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment and for taking the time to do it. We appreciate it.
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Review from Emma F (Daughter of Resident) published on 28 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home staff have been amazing with our father since he moved in. The staff all treat him with care and respect and keep us informed of all aspects of his care. It is a weight off our minds. All staff are very good at helping dad remain motivated and interested in life and take the time to include
him in activities.
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Review from Trevor B (Son of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been delighted with how they are looking after my lovely mum. The carers have been really nice and interested in mum, and she has responded to them. The home is clean and well maintained and the food is good, mum seems very happy. Thank you.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment. I will pass your comment to all the care staff who looked after your relative. Take care and stay safe.
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Review from Wendy D (Mother of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Etheldred House are amazing. The care and love (yes love!) that goes into what they do every single day. I was so impressed with them before Covid but what they have done during covid is exceptional. Hardly any cases in the residents speaks volumes, they have handled everything in an outstanding
manner. So very pleased my mum is at Etheldred. An amazing place.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your kind words. We appreciate you taking the time to do this review.
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Review from Colin T (Husband of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, was cared for in the Dementia Nursing Wing of Etheldred house for the last five weeks of her life after our live-in carer and I just couldn't cope caring at home any more.


The care of my wife was first-rate. Extremely professional but also very compassionate.


The nurses and carers on

duty were always extremely attentive. Nothing was too much trouble.


In addition the support given to me in very difficult circumstances was superb.


As a family, we count ourselves very fortunate to have got a place at short notice in this excellent nursing home.


I have no hesitation at all in recommending it.

Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your kind words. We appreciate it. You will always be welcome to come and see us at Etheldred House. Take care.
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Review from D M (Son of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all so friendly, helpful and pleasant. Everyone speaks to my mother and myself. She receives brilliant care. Could not be better.
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Review from Guy P (Friend of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Etheldred House is a lovely home, staff are all so welcoming and caring towards the residents and visitors. The care my friend received was amazing they couldn’t have cared for him better! They have many areas in the home that you can go to, a cinema room, a prayer room and a great cafe to socialise
in. The lady in reception is amazing. Thank you for all you do!
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Review from D Y (Friend of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is a welcoming environment with lots of fun activities for the residents to involve themselves in.
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Review from Sam D (Friend of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel the staff are friendly and welcoming, the home is clean and the food is very nice also. I feel the staff do a great job and are always very smiley.
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Review from M T (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has a lovely comfortable toom, the choice of excellent food and some marvellous carers and nurses keep him contented and happy.
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Review from R B (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is friendly, caring and incredibly professional.
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Review from T B (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy as always with the care and attention my mum receives from everyone at Etheldred House.
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Review from M H (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and the home very pleasant. Everyone is very kind and helpful and I know my husband is well cared for, comfortable and happy.
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Excelcare Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Excelcare Etheldred House is calculated as follows: ( (453 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 477 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Etheldred House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service - more info.