Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 136 Reviews
  • Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Etheldred House to find out the exact price for your requirements.

Contact Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Etheldred House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Etheldred House Reviews (136)

9.9

Etheldred House has a Review Score of 9.9 (9.930) out of 10, based on 36 reviews in the last 2 years.
Over all time Etheldred House has 136 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Etheldred House
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Total of 136, showing 61-80
Review from Trevor B (Son of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been delighted with how they are looking after my lovely mum. The carers have been really nice and interested in mum, and she has responded to them. The home is clean and well maintained and the food is good, mum seems very happy. Thank you.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for your lovely comment. I will pass your comment to all the care staff who looked after your relative. Take care and stay safe.
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Review from Wendy D (Mother of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Etheldred House are amazing. The care and love (yes love!) that goes into what they do every single day. I was so impressed with them before Covid but what they have done during covid is exceptional. Hardly any cases in the residents speaks volumes, they have handled everything in an outstanding
manner. So very pleased my mum is at Etheldred. An amazing place.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for your kind words. We appreciate you taking the time to do this review.
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Review from Colin T (Husband of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, was cared for in the Dementia Nursing Wing of Etheldred house for the last five weeks of her life after our live-in carer and I just couldn't cope caring at home any more.


The care of my wife was first-rate. Extremely professional but also very compassionate.


The nurses and carers on

duty were always extremely attentive. Nothing was too much trouble.


In addition the support given to me in very difficult circumstances was superb.


As a family, we count ourselves very fortunate to have got a place at short notice in this excellent nursing home.


I have no hesitation at all in recommending it.

Reply from Santall Horn, Home Manager at Etheldred HouseThank you for your kind words. We appreciate it. You will always be welcome to come and see us at Etheldred House. Take care.
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Review from D M (Son of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all so friendly, helpful and pleasant. Everyone speaks to my mother and myself. She receives brilliant care. Could not be better.
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Review from Guy P (Friend of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Etheldred House is a lovely home, staff are all so welcoming and caring towards the residents and visitors. The care my friend received was amazing they couldn’t have cared for him better! They have many areas in the home that you can go to, a cinema room, a prayer room and a great cafe to socialise
in. The lady in reception is amazing. Thank you for all you do!
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Review from D Y (Friend of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is a welcoming environment with lots of fun activities for the residents to involve themselves in.
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Review from Sam D (Friend of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel the staff are friendly and welcoming, the home is clean and the food is very nice also. I feel the staff do a great job and are always very smiley.
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Review from M T (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has a lovely comfortable toom, the choice of excellent food and some marvellous carers and nurses keep him contented and happy.
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Review from R B (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is friendly, caring and incredibly professional.
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Review from T B (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy as always with the care and attention my mum receives from everyone at Etheldred House.
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Review from M H (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and the home very pleasant. Everyone is very kind and helpful and I know my husband is well cared for, comfortable and happy.
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Review from C H (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care that my wife is receiving.
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Review from F K (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care my husband gets.
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Review from M D (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely with conditions at Etheldred House and with the care and kindness given by the staff.
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Review from C S (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband has only been a resident for about three weeks the staff have been so kind and understanding to him. They have also been so friendly with me and made me feel very welcome every time I visit.
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Review from Megan D (Friend of Resident) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy with the overall care of this care home and how friendly the staff are all around the home. The cleanliness is at a high standard and I have recommended this care home to friends and family as I feel that any family member or friend would be cared for well here.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you very much for your comment. We appreciate your support.
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Review from R H (Husband of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way.
Reply from Santall Horn, Home Manager at Etheldred HouseWe will miss your daily visits. You will always be welcome at Etheldred House.
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Review from Angela H (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for in an exceptional way by all the staff since being admitted with Alzheimer's in 2010.
Everyone has been extremely compassionate and knowledgeable with her care.
Her family and friends have always been made welcome at any time of day or night.
I could think of no better
place for her to have lived during her final years of life.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you very much for the lovely comment.
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Review from S M (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is an abundance of care provided at this care home. The care our mother has received has been exceptional. The home provides support for all the family as well. All the staff are wonderful and Etheldred House truly feels like home. Thank you.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for the lovely comment.
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Review from R P (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my late mum didn't have chance to enjoy the activities due to her poor health, but the last few weeks of her life spent at the home were made as pleasant and as sociable as they could be. My mum was treated with dignity and great care; the nursing team were hugely supportive to our family at a
most difficult time.


The admin team were also very supportive and always approachable.

Reply from Santall Horn, Home Manager at Etheldred HouseThank you for the lovely comment.
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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Etheldred House is calculated as follows: ( (405 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 430 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Etheldred House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Etheldred House to verify any information. View our terms and conditions. Etheldred House has an Enhanced Service - more info.