I cannot say how grateful my family is for the care and support we have receivedLynda T(Daughter of Resident/Service User)
I cannot say how grateful my family is for the care and support we have receivedLynda T(Daughter of Resident/Service User)
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.
The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.
Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry,...
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.
The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.
Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.
All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.
Other facilities at Etheldred House include a café and a children's play room.
Etheldred House provides:
• Care and support 24 hours a day
• Housekeeping including a laundry service
• Traditional home-cooked meals, using fresh ingredients prepared by chefs
• Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
• Enclosed, landscaped gardens with wheelchair access
Loading travel time
Care Provided by Excelcare Etheldred House
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 85 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Acquired Brain Injury (ABI)
Accreditations
Gold Standards Framework (GSF)
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,735
From £1,735
Residential Dementia Care
From £1,840
From £1,840
Nursing Care
From £2,000
From £2,000
Nursing Dementia Care
From £2,105
From £2,105
Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:
Nursing fees are inclusive of FNC. Fees shown are starting rates and may vary depending on individual care needs.
The price(s) shown are provided by the care home. Contact Excelcare Etheldred House for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Excelcare Etheldred HouseUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 11:00 AM to 7:00 PM)We welcome onsite and virtual tours. The manager will share the information you need prior to your visit to ensure you have a great tour experience.
Remote Tours of Excelcare Etheldred HouseUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 11:00 AM to 7:00 PM)We are more than happy to share our wonderful facilities with you via a virtual tour.
Excelcare Etheldred House has a Review Score of 10 (9.973) out of 10, based on 31 reviews in the last 2 years. Over all time Excelcare Etheldred House has 146 reviews.
Review from F K (Wife of Resident) published on 26 February 2020 Submitted via Postal Review Card•
Overall Experience
Happy with the care my husband gets.
Happy with the care my husband gets.
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Review from C H (Husband of Resident) published on 26 February 2020 Submitted via Postal Review Card•
Overall Experience
I am very satisfied with the care that my wife is receiving.
I am very satisfied with the care that my wife is receiving.
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Review from M H (Wife of Resident) published on 26 February 2020 Submitted via Postal Review Card•
Overall Experience
I find the staff and the home very pleasant. Everyone is very kind and helpful and I know my husband is well cared for, comfortable and happy.
I find the staff and the home very pleasant. Everyone is very kind and helpful and I know my husband is well cared for, comfortable and happy.
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Review from C S (Wife of Resident) published on 26 February 2020 Submitted via Postal Review Card•
Overall Experience
Although my husband has only been a resident for about three weeks the staff have been so kind and understanding to him. They have also been so friendly with me and made me feel very welcome every time I visit.
Although my husband has only been a resident for about three weeks the staff have been so kind and understanding to him. They have also been so friendly with me and made me feel very welcome every time I visit.
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Review from M D (Husband of Resident) published on 26 February 2020 Submitted via Postal Review Card•
Overall Experience
I am completely with conditions at Etheldred House and with the care and kindness given by the staff.
I am completely with conditions at Etheldred House and with the care and kindness given by the staff.
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Review from Megan D (Friend of Resident) published on 5 February 2020 Submitted via Website•
Overall Experience
I am really happy with the overall care of this care home and how friendly the staff are all around the home. The cleanliness is at a high standard and I have recommended this care home to friends and family as I feel that any family member or friend would be cared for well here.
I am really happy with the overall care of this care home and how friendly the staff are all around the home. The cleanliness is at a high standard and I have recommended this care home to friends and family as I feel that any family member or friend would be cared for well here.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you very much for your comment. We appreciate your support.
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Review from R H (Husband of Resident) published on 11 June 2019 Submitted via Postal Review Card•
Overall Experience
Excellent in every way.
Excellent in every way.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
We will miss your daily visits. You will always be welcome at Etheldred House.
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Review from Angela H (Daughter of Resident) published on 11 June 2019 Submitted via Postal Review Card•
Overall Experience
My mother has been cared for in an exceptional way by all the staff since being admitted with Alzheimer's in 2010. Everyone has been extremely compassionate and knowledgeable with her care. Her family and friends have always been made welcome at any time of day or night.
I could think of no...
My mother has been cared for in an exceptional way by all the staff since being admitted with Alzheimer's in 2010. Everyone has been extremely compassionate and knowledgeable with her care. Her family and friends have always been made welcome at any time of day or night.
I could think of no better place for her to have lived during her final years of life.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you very much for the lovely comment.
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Review from S M (Daughter of Resident) published on 11 June 2019 Submitted via Postal Review Card•
Overall Experience
There is an abundance of care provided at this care home. The care our mother has received has been exceptional. The home provides support for all the family as well. All the staff are wonderful and Etheldred House truly feels like home. Thank you.
There is an abundance of care provided at this care home. The care our mother has received has been exceptional. The home provides support for all the family as well. All the staff are wonderful and Etheldred House truly feels like home. Thank you.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Review from R P (Daughter of Resident) published on 22 May 2019 Submitted via Postal Review Card•
Overall Experience
Sadly my late mum didn't have chance to enjoy the activities due to her poor health, but the last few weeks of her life spent at the home were made as pleasant and as sociable as they could be. My mum was treated with dignity and great care; the nursing team were hugely supportive to our family at...
Sadly my late mum didn't have chance to enjoy the activities due to her poor health, but the last few weeks of her life spent at the home were made as pleasant and as sociable as they could be. My mum was treated with dignity and great care; the nursing team were hugely supportive to our family at a most difficult time.
The admin team were also very supportive and always approachable.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
Facilities
Care / Support
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Treated with Dignity
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Review from Paul D (Son of Resident) published on 21 March 2019 Submitted via Postal Review Card•
Overall Experience
My mother had to go into care after my father passed away. We looked at various homes and Etheldred house was by far the best and had the best welcome for us and our mother.
My mother had to go into care after my father passed away. We looked at various homes and Etheldred house was by far the best and had the best welcome for us and our mother.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Care / Support
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Treated with Dignity
Food & Drink
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Review from J T (Niece of Resident) published on 14 March 2019 Submitted via Postal Review Card•
Overall Experience
Etheldred cared for my father and now my aunt. All the staff know me by name and show care and dignity with the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people following...
Etheldred cared for my father and now my aunt. All the staff know me by name and show care and dignity with the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people following my experience of them over the last 8 plus years.
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Review from F A (Wife of Resident) published on 8 March 2019 Submitted via Postal Review Card•
Overall Experience
My husband is always looked after very well and I am very happy with the care he receives.
My husband is always looked after very well and I am very happy with the care he receives.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Review from Steve C (Grandson of Resident) published on 7 March 2019 Submitted via Website•
Overall Experience
I could not be more thrilled with level of service and professionalism within this home. I knew as a family we had made the correct the decision by coming here. Everything was clean and had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to...
I could not be more thrilled with level of service and professionalism within this home. I knew as a family we had made the correct the decision by coming here. Everything was clean and had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions that we had about the place and type of care that will be given. The staff were all very knowledgable and helped to put our minds at ease. This is such a good fit for us, and the communication with the home has been unrivalled and fantastic.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Review from Tina B (Daughter of Resident) published on 28 February 2019 Submitted via Website•
Overall Experience
Through what I can only describe as a tough and challenging experience for me and the rest of my family, Etheldred House have made us feel completely at ease. They are kind, caring and compassionate. They take the time to help not only the person living there but the family as well. We could not...
Through what I can only describe as a tough and challenging experience for me and the rest of my family, Etheldred House have made us feel completely at ease. They are kind, caring and compassionate. They take the time to help not only the person living there but the family as well. We could not have hoped for a better home for my father.
The food is good and family are encouraged to join at meal times.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Care / Support
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Treated with Dignity
Food & Drink
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Review from P K (Daughter of Resident) published on 28 February 2019 Submitted via Postal Review Card•
Overall Experience
Etheldred House is a very kind and caring care home. Always friendly and welcoming. It offers individualised and appropriate care, always taking into account what the family and relatives would like. The staff are always cheerful and obviously enjoy their work and are very enthusiastic.
Very...
Etheldred House is a very kind and caring care home. Always friendly and welcoming. It offers individualised and appropriate care, always taking into account what the family and relatives would like. The staff are always cheerful and obviously enjoy their work and are very enthusiastic. Very quick to refer to local GP if Mum is unwell. Management are very approachable and take any concerns seriously, working together to resolve any problems. The rooms are kept lovely and clean and in good decorative order.
Lots of activities on offer and the local community are also involved in activities in-house.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Treated with Dignity
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Review from H W (Daughter of Resident) published on 27 February 2019 Submitted via Postal Review Card•
Overall Experience
We were all made to feel very welcome, right from the start.
We were all made to feel very welcome, right from the start.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Care / Support
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Treated with Dignity
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Review from G S (Son of Resident) published on 27 February 2019 Submitted via Postal Review Card•
Overall Experience
We have always found mum's care to be very good. The staff are excellent and very accommodating. It is a friendly environment with very clean facilities including the spacious and welcoming foyer area.
No complaints at all.
We have always found mum's care to be very good. The staff are excellent and very accommodating. It is a friendly environment with very clean facilities including the spacious and welcoming foyer area.
No complaints at all.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
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Review from T D (Daughter of Resident) published on 27 February 2019 Submitted via Postal Review Card•
Overall Experience
My mum has been at the home for nearly 5 years.
Have had no concerns. Care has always been top class.
My mum has been at the home for nearly 5 years.
Have had no concerns. Care has always been top class.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A F (Daughter of Resident) published on 27 February 2019 Submitted via Postal Review Card•
Overall Experience
My mother has been a resident at Etheldred House since April 2012. During her time at the home, she has been well cared for and treated with dignity and respect by all members of staff. My father is now also a resident since October 2018.
The staff not only look after the residents but also...
My mother has been a resident at Etheldred House since April 2012. During her time at the home, she has been well cared for and treated with dignity and respect by all members of staff. My father is now also a resident since October 2018.
The staff not only look after the residents but also members of the family. I very much appreciate their support and advice in dealing with a difficult and distressing situation.
↩Reply from Santall Horn, Home Manager at Excelcare Etheldred House
Thank you for the lovely comment.
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Treated with Dignity
Food & Drink
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2017
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
News
25 Aug 2026
Etheldred House Care Home in Cambridge is celebrating after achieving an overall rating of ‘Excellent’ in its recent PAMMS inspection. To achieve this rating, a care home must demonstrate exceptional...
08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
Upcoming Events
There are no upcoming events for Excelcare Etheldred House.
Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care...
Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.
Enrica LinaoJob Title Care ManagerJoined 2008
Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service -what an Enhanced Service includes.
