Excelcare Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 145 Reviews
  • Excelcare Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Excelcare Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Excelcare Etheldred House to find out the exact price for your requirements.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Excelcare Etheldred House Reviews (145)

9.9

Excelcare Etheldred House has a Review Score of 9.9 (9.939) out of 10, based on 40 reviews in the last 2 years.
Over all time Excelcare Etheldred House has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare Etheldred House
  • 50
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  • 10
  • 7
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  • 1
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Total of 145, showing 81-100
Review from C H (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care that my wife is receiving.
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Review from F K (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care my husband gets.
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Review from M D (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely with conditions at Etheldred House and with the care and kindness given by the staff.
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Review from C S (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband has only been a resident for about three weeks the staff have been so kind and understanding to him. They have also been so friendly with me and made me feel very welcome every time I visit.
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Review from Megan D (Friend of Resident) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy with the overall care of this care home and how friendly the staff are all around the home. The cleanliness is at a high standard and I have recommended this care home to friends and family as I feel that any family member or friend would be cared for well here.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for your comment. We appreciate your support.
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Review from R H (Husband of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseWe will miss your daily visits. You will always be welcome at Etheldred House.
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Review from Angela H (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for in an exceptional way by all the staff since being admitted with Alzheimer's in 2010.
Everyone has been extremely compassionate and knowledgeable with her care.
Her family and friends have always been made welcome at any time of day or night.
I could think of no better
place for her to have lived during her final years of life.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for the lovely comment.
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Review from S M (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is an abundance of care provided at this care home. The care our mother has received has been exceptional. The home provides support for all the family as well. All the staff are wonderful and Etheldred House truly feels like home. Thank you.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from R P (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my late mum didn't have chance to enjoy the activities due to her poor health, but the last few weeks of her life spent at the home were made as pleasant and as sociable as they could be. My mum was treated with dignity and great care; the nursing team were hugely supportive to our family at a
most difficult time.


The admin team were also very supportive and always approachable.

Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from Paul D (Son of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had to go into care after my father passed away. We looked at various homes and Etheldred house was by far the best and had the best welcome for us and our mother.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from J T (Niece of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Etheldred cared for my father and now my aunt. All the staff know me by name and show care and dignity with the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people following
my experience of them over the last 8 plus years.
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Review from F A (Wife of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is always looked after very well and I am very happy with the care he receives.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from Steve C (Grandson of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be more thrilled with level of service and professionalism within this home. I knew as a family we had made the correct the decision by coming here. Everything was clean and had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer
our questions that we had about the place and type of care that will be given. The staff were all very knowledgable and helped to put our minds at ease. This is such a good fit for us, and the communication with the home has been unrivalled and fantastic.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from P K (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Etheldred House is a very kind and caring care home.
Always friendly and welcoming.
It offers individualised and appropriate care, always taking into account what the family and relatives would like.
The staff are always cheerful and obviously enjoy their work and are very enthusiastic.
Very quick
to refer to local GP if Mum is unwell.
Management are very approachable and take any concerns seriously, working together to resolve any problems.
The rooms are kept lovely and clean and in good decorative order.
Lots of activities on offer and the local community are also involved in activities in-house.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from Tina B (Daughter of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Through what I can only describe as a tough and challenging experience for me and the rest of my family, Etheldred House have made us feel completely at ease. They are kind, caring and compassionate. They take the time to help not only the person living there but the family as well. We could not have
hoped for a better home for my father.


The food is good and family are encouraged to join at meal times.

Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from H W (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were all made to feel very welcome, right from the start.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from G S (Son of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found mum's care to be very good. The staff are excellent and very accommodating. It is a friendly environment with very clean facilities including the spacious and welcoming foyer area.
No complaints at all.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from L T (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Etheldred House has provided a safe, caring home for my mother for the past two years as she has passed from residential to nursing care.
At every stage, she has received professional, appropriate care from a cheerful, dedicated and competent staff, who have taken the time to get to know her, at every
level of the organisation.
The environment is well maintained and comfortable and money is currently being spent to improve further the ambience and welcoming nature of the home.
I can confidently recommend Etheldred to others.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from A F (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Etheldred House since April 2012. During her time at the home, she has been well cared for and treated with dignity and respect by all members of staff. My father is now also a resident since October 2018.
The staff not only look after the residents but also members
of the family. I very much appreciate their support and advice in dealing with a difficult and distressing situation.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from T D (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at the home for nearly 5 years.
Have had no concerns. Care has always been top class.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Excelcare Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Excelcare Etheldred House is calculated as follows: ( (453 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 477 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Etheldred House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service - more info.