Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 132 Reviews
  • Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Etheldred House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (94)

Etheldred House Reviews (132)

9.9

Etheldred House has a Review Score of 9.9 (9.939) out of 10, based on 33 reviews in the last 2 years.
Over all time Etheldred House has 132 reviews.

Overall Experience
  • 126
  • 6
  • 0
  • 0
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Date Published
  • 132
  • 5
  • 18
  • 33
  • 99
Reviewer Connection to Etheldred House
  • 44
  • 25
  • 15
  • 12
  • 9
  • 6
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 132, showing 81-100
Review from P K (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Etheldred House is a very kind and caring care home.
Always friendly and welcoming.
It offers individualised and appropriate care, always taking into account what the family and relatives would like.
The staff are always cheerful and obviously enjoy their work and are very enthusiastic.
Very quick
to refer to local GP if Mum is unwell.
Management are very approachable and take any concerns seriously, working together to resolve any problems.
The rooms are kept lovely and clean and in good decorative order.
Lots of activities on offer and the local community are also involved in activities in-house.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from Tina B (Daughter of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Through what I can only describe as a tough and challenging experience for me and the rest of my family, Etheldred House have made us feel completely at ease. They are kind, caring and compassionate. They take the time to help not only the person living there but the family as well. We could not have
hoped for a better home for my father.


The food is good and family are encouraged to join at meal times.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from H W (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were all made to feel very welcome, right from the start.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from G S (Son of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found mum's care to be very good. The staff are excellent and very accommodating. It is a friendly environment with very clean facilities including the spacious and welcoming foyer area.
No complaints at all.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from L T (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Etheldred House has provided a safe, caring home for my mother for the past two years as she has passed from residential to nursing care.
At every stage, she has received professional, appropriate care from a cheerful, dedicated and competent staff, who have taken the time to get to know her, at every
level of the organisation.
The environment is well maintained and comfortable and money is currently being spent to improve further the ambience and welcoming nature of the home.
I can confidently recommend Etheldred to others.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from A F (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Etheldred House since April 2012. During her time at the home, she has been well cared for and treated with dignity and respect by all members of staff. My father is now also a resident since October 2018.
The staff not only look after the residents but also members
of the family. I very much appreciate their support and advice in dealing with a difficult and distressing situation.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from T D (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at the home for nearly 5 years.
Have had no concerns. Care has always been top class.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from P C (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally pleased with level of care.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from Roger L (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, caring staff and atmosphere. Great communication.
Always staff on hand to help residents and family/visitors.
Good, wholesome food.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from N D (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for patients and their families.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from R B (Nephew of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are very kind and care is first class.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from Yvonne P (Wife of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.

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Review from K F (Husband of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good at everything.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from M U (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother received in the care home. Staff is very friendly and give the best care to my mother.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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  • Treated with Dignity
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Review from E K (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though mum wants to take dad home every day we couldn't be happier with the care he gets at Etheldred House. Caring staff and a lovely "homey" environment.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.

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Review from G W (Wife of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff take really good care of my husband in a calm, friendly, efficient atmosphere. Relatives are always welcome and supported. It is a great relief to me, our family and friends that such good care and support is provided.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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  • Care / Support
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  • Treated with Dignity
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Review from Philip C (Son of Resident) published on 24 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is being cared for very sensitively.
Staff are very helpful and attentive.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.

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  • Treated with Dignity
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Review from E W (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father needed a nursing care place on discharge from the hospital. Dad did settle remarkably quickly. I have been impressed with how quickly his carers/nurses have got to know of and manage his idiosyncrasies. Unfortunately, he does not take part in any activities and refuses to eat cooked food.
My choices below reflect what I have seen with other patients. This is an expensive care home but it is well worth the cost. Note, staff like working there - excellent calm and competent manager.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.

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  • Treated with Dignity
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Review from Linda I (Daughter of Resident) published on 10 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has advanced dementia and his behaviour can be somewhat difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that all needed professionals are involved and we are kept fully updated about all of his care needs. I would recommend Etheldred
to anyone looking for care as they always go above and beyond.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from W R (Grandson of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, kind to residents, lots going on. Food excellent.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.

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  • Cleanliness
  • Treated with Dignity
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Etheldred House is calculated as follows: ( (376 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 395 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Etheldred House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Etheldred House to verify any information. View our terms and conditions. Etheldred House has an Enhanced Service - more info.