Excelcare Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 145 Reviews
  • Excelcare Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Excelcare Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Excelcare Etheldred House to find out the exact price for your requirements.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Excelcare Etheldred House Reviews (145)

9.9

Excelcare Etheldred House has a Review Score of 9.9 (9.939) out of 10, based on 40 reviews in the last 2 years.
Over all time Excelcare Etheldred House has 145 reviews.

Overall Experience
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Date Published
  • 145
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Reviewer Connection to Excelcare Etheldred House
  • 50
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  • 10
  • 7
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Total of 145, showing 101-120
Review from P C (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally pleased with level of care.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from Roger L (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, caring staff and atmosphere. Great communication.
Always staff on hand to help residents and family/visitors.
Good, wholesome food.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from N D (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for patients and their families.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from R B (Nephew of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are very kind and care is first class.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from Yvonne P (Wife of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment.
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Review from K F (Husband of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good at everything.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from M U (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother received in the care home. Staff is very friendly and give the best care to my mother.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from E K (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though mum wants to take dad home every day we couldn't be happier with the care he gets at Etheldred House. Caring staff and a lovely "homey" environment.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment.
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Review from G W (Wife of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff take really good care of my husband in a calm, friendly, efficient atmosphere. Relatives are always welcome and supported. It is a great relief to me, our family and friends that such good care and support is provided.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comment.
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Review from Philip C (Son of Resident) published on 24 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is being cared for very sensitively.
Staff are very helpful and attentive.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment.
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Review from E W (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father needed a nursing care place on discharge from the hospital. Dad did settle remarkably quickly. I have been impressed with how quickly his carers/nurses have got to know of and manage his idiosyncrasies. Unfortunately, he does not take part in any activities and refuses to eat cooked food.
My choices below reflect what I have seen with other patients. This is an expensive care home but it is well worth the cost. Note, staff like working there - excellent calm and competent manager.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment.
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Review from Linda I (Daughter of Resident) published on 10 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has advanced dementia and his behaviour can be somewhat difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that all needed professionals are involved and we are kept fully updated about all of his care needs. I would recommend Etheldred
to anyone looking for care as they always go above and beyond.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment.
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Review from W R (Grandson of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, kind to residents, lots going on. Food excellent.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comments.
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Review from V P (Resident) assisted by family/friend published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers at Etheldred look after me really well. There's always someone to talk to, something to do or somewhere to go.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comments.
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Review from I R (Granddaughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love visiting Grandma. She's always happy in the home and there's always biscuits. Staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking
about the nice things going on.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comments.
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Review from F P (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Kind, caring staff, fantastic facilities.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comments.
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Review from Fiona Y (Daughter-in-law of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is happy and safe. She's eating more and has gained weight. Staff are lovely and always helpful. Mother-in-law is safe, we worried about her wandering, she's happy - I didn't see her as often as I should but knew she's being cared for.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comment.
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Review from Lynda T (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In April a family crisis meant that my elderly father could no longer stay at home waiting for an operation as my mother was no longer able to care for him. The staff at 8 responded with compassion and great efficiency over 2-3 days to offer him a place to stay while we waited for an operation date.
I cannot say how grateful my family is for the care and support we have received now over several weeks as we have navigated difficult times for my elderly and frail parents. We have nothing but praise for the manager and the whole team!
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your lovely comments.
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Review from Stephen T (Husband of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is the third member of our family in Etheldred over the years and I've never been able to find faults. All staff are polite/friendly - they do above and beyond the call of duty whenever needed.


110% given at all times.

Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for the lovely comments, we appreciate it.
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Review from Sandra C (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very friendly and helpful, keeping me informed at all times. More importantly, my father finds the staff very friendly and helpful and enjoys his time here.
Reply from Joanne King, Regional Head of Business & Marketing at Excelcare Etheldred HouseThank you for your comments.
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Excelcare Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Excelcare Etheldred House is calculated as follows: ( (453 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 477 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Etheldred House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service - more info.