Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 132 Reviews
  • Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Etheldred House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (94)

Etheldred House Reviews (132)

9.9

Etheldred House has a Review Score of 9.9 (9.939) out of 10, based on 33 reviews in the last 2 years.
Over all time Etheldred House has 132 reviews.

Overall Experience
  • 126
  • 6
  • 0
  • 0
  • 0
Date Published
  • 132
  • 5
  • 18
  • 33
  • 99
Reviewer Connection to Etheldred House
  • 44
  • 25
  • 15
  • 12
  • 9
  • 6
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 132, showing 101-120
Review from V P (Resident) assisted by family/friend published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers at Etheldred look after me really well. There's always someone to talk to, something to do or somewhere to go.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.

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Review from I R (Granddaughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love visiting Grandma. She's always happy in the home and there's always biscuits. Staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking
about the nice things going on.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.

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Review from F P (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Kind, caring staff, fantastic facilities.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.

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Review from Fiona Y (Daughter-in-law of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is happy and safe. She's eating more and has gained weight. Staff are lovely and always helpful. Mother-in-law is safe, we worried about her wandering, she's happy - I didn't see her as often as I should but knew she's being cared for.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.

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Review from Lynda T (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In April a family crisis meant that my elderly father could no longer stay at home waiting for an operation as my mother was no longer able to care for him. The staff at 8 responded with compassion and great efficiency over 2-3 days to offer him a place to stay while we waited for an operation date.
I cannot say how grateful my family is for the care and support we have received now over several weeks as we have navigated difficult times for my elderly and frail parents. We have nothing but praise for the manager and the whole team!
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.

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Review from Stephen T (Husband of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is the third member of our family in Etheldred over the years and I've never been able to find faults. All staff are polite/friendly - they do above and beyond the call of duty whenever needed.


110% given at all times.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments, we appreciate it.

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Review from Sandra C (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very friendly and helpful, keeping me informed at all times. More importantly, my father finds the staff very friendly and helpful and enjoys his time here.
Reply from Joanne King, Regional Head of Business & Marketing at Etheldred House

Thank you for your comments.

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Review from Maryanne M (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away at 2.30am on this Monday 1st May. She has lived at Etheldred House for five years and was very happy there. The care she has received this past month has been fantastic and her end of life was managed professionally and sensitively. The whole family were welcomed and able to share
in her care at this very sad and difficult time. I cannot recommend this care home and it's staff highly enough. A real family environment with professional standards.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments. You and your family will continue to be welcome at the home.

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Review from Marcus S (Son of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked in the door we have always felt this is the best place. The staff are so friendly, positive and caring. We also could not praise the management enough here they show the residents and visitors total dignity. My mother is so happy now and this means so much to me. The rooms
are lovely and homely. Very clean and everything is very well maintained. The food is good, in fact, the mashed potato was better than in a well-known celebrities restaurant. Please please keep up the very high standards you have.
Reply from Santall Horn, Home Manager at Etheldred House

We appreciate your lovely comments. Thank you.

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Review from Susanne W (Daughter of Resident) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in this care home for many years. She has multiple medical issues that mean she has often been difficult to deal with. I have been constantly impressed by the care she has been shown, the patience with which her needs have been addressed, and the respect that underlies
that care. I have never had cause to question the cleanliness of the home, the quality of the meals or the professionalism of the staff. What makes this home stand out for me is that all of the staff - from the nurses to the cooks and cleaners - know my mother's name and greet her when they see her.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.

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Review from Robin V (Son of Resident) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the standard of care to be excellent, both sympathetic and encouraging. The communication with the manager and her staff is responsive, helpful and timely. Any problems encountered are communicated in an effective and caring manner. The staff and carers all seem dedicated and caring offering
the patients much dignity. The patients are given some leeway to allow them to pursue their interests and retain as much independence as is practical. The food is of a high standard. The bedrooms and communal areas are clean and very presentable.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.

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Review from Oscar H (Son-in-law of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well run home with everything and more you would want from a care home. Both me, my wife and daughter cannot express how grateful we are to the staff for the amazing job they do day in and day out.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.

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Review from Josie B (Granddaughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can speak for myself and my family to say what a wonderful place Etheldred is. My Nan is safe, secure and truly loved by all the staff. I could not recommend this home more to anyone considering care for a loved one. The staff are fully trained to understand dementia and are able to make a clear connection
with all residents I see in their care.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.

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Review from Jayne S (Sister of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the Etheldred staff enough for looking after my brother who has had several strokes and cannot do anything for himself. All the nursing staff are so amazing with him and we could not ask for anything better. They are caring and so attentive that they treat him as though he is a member
of their own family. We as a family know that he would thank each and every one of you for his care if he could so we are doing it on his behalf. Everyone plays their part in making it a very special place to come to visit and over the years we have been to a few care homes but none come anywhere near Etheldred. Thank you also for organising the special events such as Xmas party, Easter Egg hunt for the children and Easter raffle for everyone, summer barbeque and all the other wonderful events you do. So once again I would like to say a big thank you on behalf of my family to you all for looking after my brother. You are all amazing in all our eyes.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.

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Review from James B (Grandson of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff, from management to cleaners, are highly professional. The carers are extremely friendly and very approachable. Dignity is respected at all times. My Grandfather was also in this home and I wouldn't want my Grandmother to be anywhere else.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.

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Review from Jeff T (Grandson of Resident) published on 4 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot compliment this home enough. Above and beyond for everyone. A very special home with very special staff. Could not ask for better care for a loved one.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.

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Review from Michael R (Son of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very good home and staff are very friendly. My mother is very happy. She prefers it as she gets to see more people.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.

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Review from Patrick S (Friend of Resident) published on 4 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been visiting Etheldred for a couple of years now and have always found the staff and management to be extremely professional, courteous and friendly.
I have, as part of my job, visited several care homes in the Cambridge area, and Etheldred is quite clearly outstanding for the care and facilities
offered to residents.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.

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Review from Finley L (Grandson of Resident) published on 4 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad is looked after extremely well and I would recommend this care home to friends and other relatives.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.

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Review from Ernie B (Husband of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's excellent. You cannot fault it in any way, that includes managers, staff and everybody. My wife lives here and when I became poorly the staff went out of their way to help me get better by letting me stay and ensuring that they picked me up so that I could still visit my wife. I feel we are one
big happy family. My wife and myself have been highly looked after for the 9 years that she has been here. They always make sure that she has everything that she wants.
Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.

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  • Care / Support
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  • Treated with Dignity
  • Food & Drink
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Etheldred House is calculated as follows: ( (376 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 395 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Etheldred House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Etheldred House to verify any information. View our terms and conditions. Etheldred House has an Enhanced Service - more info.