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Excelcare Etheldred House

Clay Street, Histon, Cambridge, Cambridgeshire CB24 9EY
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I cannot say how grateful my family is for the care and support we have receivedLynda T(Daughter of Resident/Service User)
Excelcare Etheldred House, Cambridge
Excelcare Etheldred House, Cambridge
Excelcare Etheldred House, Cambridge

Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry,...  

Care Provided by Excelcare Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,650
Residential Dementia CareFrom £1,750From £1,750
Nursing CareFrom £1,905From £1,905
Nursing Dementia CareFrom £2,005From £2,005

All nursing fees include FNC which currently is £254.06

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Santall Horn(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Single Rooms with ensuite Wet Room (85)

Excelcare Etheldred House Reviews (146)

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10

Excelcare Etheldred House has a Review Score of 10 (9.974) out of 10, based on 33 reviews in the last 2 years. Over all time Excelcare Etheldred House has 146 reviews.

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Showing 146 reviews matching selected criteria
Review from Sandra C (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card
Overall Experience

I found the staff very friendly and helpful, keeping me informed at all times. More importantly, my father finds the staff very friendly and helpful and enjoys his time here.

Reply from Joanne King, Regional Head of Business & Marketing at Excelcare Etheldred House

Thank you for your comments.

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Review from Maryanne M (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card
Overall Experience

My mother passed away at 2.30am on this Monday 1st May. She has lived at Etheldred House for five years and was very happy there. The care she has received this past month has been fantastic and her end of life was managed professionally and sensitively. The whole family were welcomed and able to share in her care at this very sad and difficult time. I cannot recommend this care home and it's staff highly enough. A real family environment with professional standards.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for the lovely comments. You and your family will continue to be welcome at the home.

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Review from Marcus S (Son of Resident) published on 14 May 2018 Submitted via Postal Card
Overall Experience

From the moment we walked in the door we have always felt this is the best place. The staff are so friendly, positive and caring. We also could not praise the management enough here they show the residents and visitors total dignity. My mother is so happy now and this means so much to me. The rooms are lovely and homely. Very clean and everything is very well maintained. The food is good, in fact, the mashed potato was better than in a well-known celebrities restaurant. Please please keep up the very high standards you have.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

We appreciate your lovely comments. Thank you.

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Review from Susanne W (Daughter of Resident) published on 10 May 2018 Submitted via Website
Overall Experience

My mother has been a resident in this care home for many years. She has multiple medical issues that mean she has often been difficult to deal with. I have been constantly impressed by the care she has been shown, the patience with which her needs have been addressed, and the respect that underlies that care. I have never had cause to question the cleanliness of the home, the quality of the meals or the professionalism of the staff. What makes this home stand out for me is that all of the staff - from the nurses to the cooks and cleaners - know my mother's name and greet her when they see her.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for the lovely comments.

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Review from Robin V (Son of Resident) published on 10 May 2018 Submitted via Website
Overall Experience

I have found the standard of care to be excellent, both sympathetic and encouraging. The communication with the manager and her staff is responsive, helpful and timely. Any problems encountered are communicated in an effective and caring manner. The staff and carers all seem dedicated and caring offering the patients much dignity. The patients are given some leeway to allow them to pursue their interests and retain as much independence as is practical. The food is of a high standard. The bedrooms and communal areas are clean and very presentable.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for the lovely comments.

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Review from Oscar H (Son-in-law of Resident) published on 8 May 2018 Submitted via Website
Overall Experience

Well run home with everything and more you would want from a care home. Both me, my wife and daughter cannot express how grateful we are to the staff for the amazing job they do day in and day out.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for the lovely comments.

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Review from Josie B (Granddaughter of Resident) published on 8 May 2018 Submitted via Website
Overall Experience

I can speak for myself and my family to say what a wonderful place Etheldred is. My Nan is safe, secure and truly loved by all the staff. I could not recommend this home more to anyone considering care for a loved one. The staff are fully trained to understand dementia and are able to make a clear connection with all residents I see in their care.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comments.

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Review from Jayne S (Sister of Resident) published on 8 May 2018 Submitted via Website
Overall Experience

I cannot praise the Etheldred staff enough for looking after my brother who has had several strokes and cannot do anything for himself. All the nursing staff are so amazing with him and we could not ask for anything better. They are caring and so attentive that they treat him as though he is a member of their own family. We as a family know that he would thank each and every one of you for his care if he could so we are doing it on his behalf. Everyone plays their part in making it a very special place to come to visit and over the years we have been to a few care homes but none come anywhere near Etheldred. Thank you also for organising the special events such as Xmas party, Easter Egg hunt for the children and Easter raffle for everyone, summer barbeque and all the other wonderful events you do. So once again I would like to say a big thank you on behalf of my family to you all for looking after my brother. You are all amazing in all our eyes.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comments.

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Review from James B (Grandson of Resident) published on 8 May 2018 Submitted via Website
Overall Experience

The staff, from management to cleaners, are highly professional. The carers are extremely friendly and very approachable. Dignity is respected at all times. My Grandfather was also in this home and I wouldn't want my Grandmother to be anywhere else.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comments.

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Review from Jeff T (Grandson of Resident) published on 4 May 2018 Submitted via Website
Overall Experience

I cannot compliment this home enough. Above and beyond for everyone. A very special home with very special staff. Could not ask for better care for a loved one.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for the lovely comment.

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Review from Michael R (Son of Resident) published on 4 May 2018 Submitted via Postal Card
Overall Experience

It is a very good home and staff are very friendly. My mother is very happy. She prefers it as she gets to see more people.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comments.

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Review from Patrick S (Friend of Resident) published on 4 May 2018 Submitted via Website
Overall Experience
Have been visiting Etheldred for a couple of years now and have always found the staff and management to be extremely professional, courteous and friendly.

I have, as part of my job, visited several care homes in the Cambridge area, and Etheldred is quite clearly outstanding for the care and facilities offered to residents.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comments.

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Review from Finley L (Grandson of Resident) published on 4 May 2018 Submitted via Website
Overall Experience

My Grandad is looked after extremely well and I would recommend this care home to friends and other relatives.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comments.

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Review from Ernie B (Husband of Resident) published on 3 May 2018 Submitted via Website
Overall Experience

It's excellent. You cannot fault it in any way, that includes managers, staff and everybody. My wife lives here and when I became poorly the staff went out of their way to help me get better by letting me stay and ensuring that they picked me up so that I could still visit my wife. I feel we are one big happy family. My wife and myself have been highly looked after for the 9 years that she has been here. They always make sure that she has everything that she wants.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comments.

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Review from Catherine P (Friend of Resident) published on 1 May 2018 Submitted via Website
Overall Experience

On all my visits to the home, the staff are nothing but polite. All residents are well cared for and appear happy. Activities are organised in the home and everyone gets involved.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comment.

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Review from Rachael W (Granddaughter of Resident) published on 1 May 2018 Submitted via Website
Overall Experience

My grandma was at Etheldred House for 2 years and during this time she was loved comforted and well cared for. My grandma was always clean and well presented and all of her choices were always respected. When she was not eating well, the kitchen went above and beyond to give her the food of her choice such as salmon, jelly and tomato and salt sandwich which has always been her favourite. I would recommend this home to anyone looking for care for a loved one.

Reply from Santall Horn, Home Manager at Excelcare Etheldred House

Thank you for your lovely comment.

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Review from Elizabeth S (Granddaughter of Resident) published on 10 April 2018 Submitted via Website
Overall Experience

Home is clean and tidy and all staff are friendly and caring. Couldn't ask for any more from a care home.

Reply from Santall Horn, General Manager at Excelcare Etheldred House

Thank you for the lovely comment.

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Review from Gabriel W (Grandson of Resident) published on 10 April 2018 Submitted via Website
Overall Experience

Grandma has settled in well at Etheldred House. She is very happy and enjoys all the activities that happen here. She really enjoys the banjo man who they ensure that they get here on a regular basis. Staff are friendly and always seem to be having fun.

Reply from Santall Horn, General Manager at Excelcare Etheldred House

Thank you for your lovely comments. We always strive to meet everybody's needs and welcome any comments to improve our service.

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Review from Susan B (Daughter of Resident) published on 10 April 2018 Submitted via Website
Overall Experience

Staff are fantastic. My father previously lived here and I felt like the staff went above and beyond to help him. Since then my mother has moved in and she is loving her time her and I feel she is much happier than she was. The carers make her laugh every day.

Reply from Santall Horn, General Manager at Excelcare Etheldred House

Thank you for the lovely comment. Thank you for your trust, we feel privileged to have had your father and now your mother living with us at Etheldred House.

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Review from Josh S (Son of Resident) published on 10 April 2018 Submitted via Website
Overall Experience

My mother has been a resident here for a few years now and the standard of care she receives is of high quality. Nothing is too much trouble all staff happy to help.

Reply from Santall Horn, General Manager at Excelcare Etheldred House

Thank you for your lovely comments.

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Care / Support
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Treated with Dignity
Food & Drink
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 September 2017
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (11) & Events (0)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

  • 11 Aug 2025

    The team at Etheldred House Care Home Care Home in Histon has been celebrating after receiving the news that they have sustained excellent practice in their recent accreditation with the...

Upcoming Events

There are no upcoming events for Excelcare Etheldred House.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Etheldred House.

Meet the Team (2)

Santall Horn
Santall HornJob Title:General ManagerJoined: 2008
Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.

Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica Linao
Enrica LinaoJob Title:Care ManagerJoined: 2008
Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.

Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service -more info.