Excelcare Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 145 Reviews
  • Excelcare Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Excelcare Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Excelcare Etheldred House to find out the exact price for your requirements.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Excelcare Etheldred House Reviews (145)

9.9

Excelcare Etheldred House has a Review Score of 9.9 (9.939) out of 10, based on 40 reviews in the last 2 years.
Over all time Excelcare Etheldred House has 145 reviews.

Overall Experience
  • 139
  • 6
  • 0
  • 0
  • 0
Date Published
  • 145
  • 14
  • 19
  • 40
  • 105
Reviewer Connection to Excelcare Etheldred House
  • 50
  • 28
  • 15
  • 13
  • 10
  • 7
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 145, showing 141-145
Review from Sally F (Wife of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and helpful and with my husband. The office girls are always willing to help! Everything is done to care for the person that is ill.
Reply from Santall Horn, General Manager at Excelcare Etheldred HouseThank you for the lovely comments.
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Review from Krystal S (Relative of Resident) published on 5 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly and approachable. It really is a home from home. I would recommend this service to anyone looking for care.
Reply from Santall Horn, General Manager at Excelcare Etheldred HouseThank you for the lovely comments.
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  • Treated with Dignity
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Review from Christine T (Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very clean and tidy. Staff are very friendly, caring and understanding. Nothing is too much trouble for any of them, from the kitchen to the manager's office. My room is very lovely and comfortable to sleep.
Reply from Santall Horn, General Manager at Excelcare Etheldred HouseThank you for the lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from Michael R (Power of Attorney of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Frontline staff, mostly Romanian and Bulgarian, all have good English, work extremely hard and have a natural caring attitude towards residents. I cannot praise them enough. I spend many hours there and see first hand without exception these carers giving comfort and caring words and deeds. Just wish
they were paid better so they could see how appreciated they are by visitors to our relatives.
Reply from Santall Horn, General Manager at Excelcare Etheldred HouseThank you for your kind words.
The staff pay has been reviewed and will change as of the 11th of March 2018.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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Review from Joanne P (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express just how thrilled I am that I was able to move my mum here. The improvement in mum since her arrival has been heartwarming to watch and I put that down to the love and dedication of the staff for which I will be extremely grateful. Thank you so much.
Reply from Santall Horn, General Manager at Excelcare Etheldred HouseThank you for the lovely comments. I will pass it on to all the staff. We always strive to provide person-centred care at an outstanding level and welcome any comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Excelcare Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Excelcare Etheldred House is calculated as follows: ( (453 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 477 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Etheldred House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service - more info.