Excelcare Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 145 Reviews
  • Excelcare Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Excelcare Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Excelcare Etheldred House to find out the exact price for your requirements.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Excelcare Etheldred House Reviews (145)

9.9

Excelcare Etheldred House has a Review Score of 9.9 (9.939) out of 10, based on 40 reviews in the last 2 years.
Over all time Excelcare Etheldred House has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare Etheldred House
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  • 10
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Total of 145, showing 21-40
Review from D K (Husband of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the care home for a short while. During that time the staff have been very professional and caring towards her. The staff are always willing to address any concerns I have. All staff are kind and caring.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to do this positive review. It's so lovely to see your wife smiling and to see you happy makes me happy. I appreciate your kind words and will pass this to the team.
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Review from J W (Wife of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to my husband. All the staff are kind and helpful.
Reply from Jayne Masterson, Regional Director at Excelcare Etheldred HouseThank you so much for taking the time to leave us a review. We will ensure your positive comments are shared the team.
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Review from S D (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Etheldred House Care Home for almost five months. The staff are extremely approachable, helpful and supportive of his dementia care needs. He arrived suddenly and has taken a while to settle, but with the patience and understanding of the team, he is finally feeling
at home and is content. We know as a family he is safe and secure. He is very well cared for.
Reply from Jayne Masterson, Regional Director at Excelcare Etheldred HouseThank you so much for taking the time to leave a review and your kind words. We will ensure your positive feedback is shared with the Etheldred family.
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Review from A W (Husband of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided to my wife. The staff are always friendly and the care home is clean and tidy.
Reply from Jayne Masterson, Regional Director at Excelcare Etheldred HouseThank you so much for taking the time to leave a positive review. We will ensure your positive feedback is shared with the Etheldred team.
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Review from D P (Husband of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home, and staff very clean and friendly. I have no worries when I leave my wife to go home as she is in very capable hands in a secure and safe environment.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your kind words. It means a lot to have your trust in us to love and care for your wife. I appreciate you taking the time to do this positive review.
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Review from T P (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Etheldred House for nearly 3 years from the beginning the staff have been amazing in looking after him. I feel he is very well looked after and safe. The staff are always happy to help and approachable. Dad seems happy and comfortable which is lovely to see. Thank you everyone at
Etheldred.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseI really appreciate you taking the time to do this review and for your kindness. I will pass your comments to the team which will certainly put a big smile on their faces. Thank you.
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Review from S D (Sister of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly staff and a lovely homely feel. My brother is very happy and feels safe and content.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for your kindness and support you have shown to us over the years, I appreciate it. Thank you also for taking the time to do this positive review.
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Review from M H (Friend of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend found it difficult to settle at first but through the kindness of all the staff he is now fully "at home". All the carers know his name and speak to him. He always looks forward to his meals, especially the lunch. I can understand why this is, as it always looks very appetising.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseI am so happy to read that your friend feel at home now, it makes my heart feel warm. Thank you for taking the time to write this positive review. I will pass your kind comments to the Chef, thank you.
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Review from F R (Wife of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is a resident of Etheldred House and when he is is on his end of life, all the staff are very caring, helpful to him and to me as well. Very supportive on preparing funeral services. I can always rely on them when my husband lived at Etheldred. I could not thank them enough for all they have
done.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to do the review and for your kind words. Every person living at Etheldred House now & before and their family will always be part of the Etheldred Family.
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Review from K W (Wife of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Eltheldred House for about 4 months now. It look him a while to settle but thanks to all the lovely, friendly staff he is now much happier. He still has his difficult moments but the carers handle them with compassion. He was in 3 previous care homes where he was asked to leave
due to his 'challenging behaviour'. I feel much more confident that this will not happen again due to the way his behaviour is managed. I cannot praise the staff enough for their friendly attitude. When visiting, I am always greeted from everyone, receptionists, carers, cleaners and management with a smile and cheery hello.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you so much for your kind words and for taking the time to do the review. I will pass your comments to the team who will appreciate your lovely comment.
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Review from I B (Husband of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my wife has challenging behaviour she is well cared for and well-liked.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to do a review for Etheldred House, we appreciate this 5 star review. Thank you for your continued support and kindness to all of us at Etheldred House.
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Review from C K (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic, the food is great, beautiful garden and setting area for residents and families.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for taking the time to do this positive review. We appreciate your kind words. I will pass your comments on to the team who would appreciate the comments.
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Review from S M (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I couldn't wish for a better place for my mother to be cared for. Every member of staff, including auxiliary staff are really caring. They treat each person with kindness, respect, dignity, patience and love. Whenever we arrive the carers always know where she is and what she is doing.
They love to tell us of any particularly good days she is having, chatting to Mum and us about what made it so special. On the not so good days they have already responded to the change of health/mood and provided the extra care and support needed. If we are not there, they will call us. There are 2 voluntary and supported activities everyday for the residents to mix within the houses to solialise, keep fit and mobile or just enjoy. The home is clean, efficient and very well run and they respond to any requests or suggestions promptly.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to leave such a positive review. We really appreciate your kind words. We strive to provide the best care possible and are grateful to have so much joy and meaningful moments in our workplace with our Etheldred family.
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Review from G S (Power of Attorney of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since 2016, I have had either family members or friends whom I am LPA for in Etheldred House Care Home. Since day one, the standard of care has been excellent. Under the leadership of the manager, all staff look after the well-being of the family members/loved ones of the residents just as much as the
residents themselves. Something that no other care home I have been to does. The standard of care has not dropped at all despite changes in staff and the many challenges they have faced, including COVID. I cannot praise the staff enough for their care, kindness and professionalism. Thank you all for everything you do.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you very much for the kind words and positive response. Your kindness means a lot to all of us. I will pass on your comment to the team, who will be delighted. Thank you for your continued support.
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Review from S B (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Etheldred House for nearly two and a half years now. She has always been well cared for by all members of staff. She is happy and contented and the home meets all her needs, which have increased since she was first admitted. The staff are accessible and helpful.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to write this review. Knowing that you describe your mother as happy, put a smile on our face and we are delighted to know that we make a difference.
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Review from Sarah H (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Etheldred House since August 2022. He is very well looked after by all the nursing and care team. He is always treated with respect and dignity. His health needs are very well monitored and we are always kept informed. Even subtle changes are noticed and acted on. I believe
that this has saved his life on more than one occasion. As his visiting family we can see that he is happy. He really enjoys the food! We are all made to feel welcome and supported. We value everyone at Etheldred House who work to make a safe, comfortable and happy place to live. Thank you.
Reply from Jayne Masterson, Regional Director at Excelcare Etheldred HouseThank you for taking the time to complete a review about the wonderful care your dad receives at Etheldred and how the team also support you as a family. We will ensure we share your positive feedback with the team.
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Review from J G (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming reception. Excellent care and nursing. Friendly and informative staff.
Reply from Jayne Masterson, Regional Director at Excelcare Etheldred HouseThank you for taking the time to do the review. I am delighted to notice that you refer to the care and nursing your mother receives as excellent, I appreciate all the positive and kind words. I will ensure your comment is passed on to the team.
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Review from W S (Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team at Etheldred House, are in my opinion very professional and friendly.
Since my mum has been a resident she has received excellent care and has thrived.
My family and I sleep soundly as I know Mum is being looked after with the best standard of care.
Thanks to all the staff.
Reply from Jayne Masterson, Regional Director at Excelcare Etheldred HouseThank you for taking the time to leave a review in recognition of the excellent care your Mum receives, we are so happy she is thriving at Etheldred. I will ensure your positive review is shared with the team.
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Review from D B (Husband of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to complete the review card and for your positive words. We appreciate your support. I will make sure that your positive review is passed on to the team.
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Review from S F (Daughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very reluctant to go into Etheldred but she had become very unsafe in her own home and was depressed and anxious. I think in a matter of a couple of weeks her whole demeanor changed and I got my old confident, happy Mum back. The staff are so kind and caring, from the chefs to the admin team.
Everyone knew her name in a very short space of time and continued to give her warmth and compassion. I love going to visit my mum, it is like a family. I now have total peace of mind that she is safe and enjoying her life, thank you all so much.
Reply from Santall Horn, Home Manager at Excelcare Etheldred HouseThank you for taking the time to leave this positive review. We are so happy to hear that your mum is happy being part of our Etheldred Family too. We appreciate your kind words and I will make sure the team is aware.
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Excelcare Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Excelcare Etheldred House is calculated as follows: ( (453 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 477 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Etheldred House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service - more info.