
I cannot say how grateful my family is for the care and support we have receivedLynda T(Daughter of Resident/Service User)



I cannot say how grateful my family is for the care and support we have receivedLynda T(Daughter of Resident/Service User)



Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.
The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.
Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry,...
Care Provided by Excelcare Etheldred House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All nursing fees include FNC which currently is £254.06
The price(s) shown are provided by the care home. Contact Excelcare Etheldred House for full pricing details and T&Cs.
Contact Excelcare Etheldred House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Santall Horn(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Excelcare Etheldred House Reviews (146)
Excelcare Etheldred House has a Review Score of 10 (9.974) out of 10, based on 33 reviews in the last 2 years.
Over all time Excelcare Etheldred House has 146 reviews.
My dad has severe dementia and that can mean difficult behaviour and a large reliance on others. The staff are managing this very well and I am very grateful. Very friendly and keeps you up to date on issues. They helped us through some very tricky situations. Highly recommend.
Thank you for taking the time to do a positive review. It makes me smile to read your lovely comments and appreciate that you would highly recommend Etheldred House.
My wife has been in the care home for a short while. During that time the staff have been very professional and caring towards her. The staff are always willing to address any concerns I have. All staff are kind and caring.
Thank you for taking the time to do this positive review. It's so lovely to see your wife smiling and to see you happy makes me happy. I appreciate your kind words and will pass this to the team.
I am very happy with the care given to my husband. All the staff are kind and helpful.
Thank you so much for taking the time to leave us a review. We will ensure your positive comments are shared the team.
My father has been a resident of Etheldred House Care Home for almost five months. The staff are extremely approachable, helpful and supportive of his dementia care needs. He arrived suddenly and has taken a while to settle, but with the patience and understanding of the team, he is finally feeling at home and is content. We know as a family he is safe and secure. He is very well cared for.
Thank you so much for taking the time to leave a review and your kind words. We will ensure your positive feedback is shared with the Etheldred family.
I am very happy with the care provided to my wife. The staff are always friendly and the care home is clean and tidy.
Thank you so much for taking the time to leave a positive review. We will ensure your positive feedback is shared with the Etheldred team.
I find the home, and staff very clean and friendly. I have no worries when I leave my wife to go home as she is in very capable hands in a secure and safe environment.
Thank you for your kind words. It means a lot to have your trust in us to love and care for your wife. I appreciate you taking the time to do this positive review.
My dad has been at Etheldred House for nearly 3 years from the beginning the staff have been amazing in looking after him. I feel he is very well looked after and safe. The staff are always happy to help and approachable. Dad seems happy and comfortable which is lovely to see. Thank you everyone at Etheldred.
I really appreciate you taking the time to do this review and for your kindness. I will pass your comments to the team which will certainly put a big smile on their faces. Thank you.
Extremely friendly staff and a lovely homely feel. My brother is very happy and feels safe and content.
Thank you for your kindness and support you have shown to us over the years, I appreciate it. Thank you also for taking the time to do this positive review.
My friend found it difficult to settle at first but through the kindness of all the staff he is now fully "at home". All the carers know his name and speak to him. He always looks forward to his meals, especially the lunch. I can understand why this is, as it always looks very appetising.
I am so happy to read that your friend feel at home now, it makes my heart feel warm. Thank you for taking the time to write this positive review. I will pass your kind comments to the Chef, thank you.
My husband is a resident of Etheldred House and when he is is on his end of life, all the staff are very caring, helpful to him and to me as well. Very supportive on preparing funeral services. I can always rely on them when my husband lived at Etheldred. I could not thank them enough for all they have done.
Thank you for taking the time to do the review and for your kind words. Every person living at Etheldred House now & before and their family will always be part of the Etheldred Family.
My husband has been in Eltheldred House for about 4 months now. It look him a while to settle but thanks to all the lovely, friendly staff he is now much happier. He still has his difficult moments but the carers handle them with compassion. He was in 3 previous care homes where he was asked to leave due to his 'challenging behaviour'. I feel much more confident that this will not happen again due to the way his behaviour is managed. I cannot praise the staff enough for their friendly attitude. When visiting, I am always greeted from everyone, receptionists, carers, cleaners and management with a smile and cheery hello.
Thank you so much for your kind words and for taking the time to do the review. I will pass your comments to the team who will appreciate your lovely comment.
Although my wife has challenging behaviour she is well cared for and well-liked.
Thank you for taking the time to do a review for Etheldred House, we appreciate this 5 star review. Thank you for your continued support and kindness to all of us at Etheldred House.
The staff are fantastic, the food is great, beautiful garden and setting area for residents and families.
Thank you very much for taking the time to do this positive review. We appreciate your kind words. I will pass your comments on to the team who would appreciate the comments.
My family and I couldn't wish for a better place for my mother to be cared for. Every member of staff, including auxiliary staff are really caring. They treat each person with kindness, respect, dignity, patience and love. Whenever we arrive the carers always know where she is and what she is doing. They love to tell us of any particularly good days she is having, chatting to Mum and us about what made it so special. On the not so good days they have already responded to the change of health/mood and provided the extra care and support needed. If we are not there, they will call us. There are 2 voluntary and supported activities everyday for the residents to mix within the houses to solialise, keep fit and mobile or just enjoy. The home is clean, efficient and very well run and they respond to any requests or suggestions promptly.
Thank you for taking the time to leave such a positive review. We really appreciate your kind words. We strive to provide the best care possible and are grateful to have so much joy and meaningful moments in our workplace with our Etheldred family.
Since 2016, I have had either family members or friends whom I am LPA for in Etheldred House Care Home. Since day one, the standard of care has been excellent. Under the leadership of the manager, all staff look after the well-being of the family members/loved ones of the residents just as much as the residents themselves. Something that no other care home I have been to does. The standard of care has not dropped at all despite changes in staff and the many challenges they have faced, including COVID. I cannot praise the staff enough for their care, kindness and professionalism. Thank you all for everything you do.
Thank you very much for the kind words and positive response. Your kindness means a lot to all of us. I will pass on your comment to the team, who will be delighted. Thank you for your continued support.
My mother has been at Etheldred House for nearly two and a half years now. She has always been well cared for by all members of staff. She is happy and contented and the home meets all her needs, which have increased since she was first admitted. The staff are accessible and helpful.
Thank you for taking the time to write this review. Knowing that you describe your mother as happy, put a smile on our face and we are delighted to know that we make a difference.
My dad has been a resident at Etheldred House since August 2022. He is very well looked after by all the nursing and care team. He is always treated with respect and dignity. His health needs are very well monitored and we are always kept informed. Even subtle changes are noticed and acted on. I believe that this has saved his life on more than one occasion. As his visiting family we can see that he is happy. He really enjoys the food! We are all made to feel welcome and supported. We value everyone at Etheldred House who work to make a safe, comfortable and happy place to live. Thank you.
Thank you for taking the time to complete a review about the wonderful care your dad receives at Etheldred and how the team also support you as a family. We will ensure we share your positive feedback with the team.
Very welcoming reception. Excellent care and nursing. Friendly and informative staff.
Thank you for taking the time to do the review. I am delighted to notice that you refer to the care and nursing your mother receives as excellent, I appreciate all the positive and kind words. I will ensure your comment is passed on to the team.
Since my mum has been a resident she has received excellent care and has thrived.
My family and I sleep soundly as I know Mum is being looked after with the best standard of care.
Thanks to all the staff.
Thank you for taking the time to leave a review in recognition of the excellent care your Mum receives, we are so happy she is thriving at Etheldred. I will ensure your positive review is shared with the team.
Excellent care.
Thank you for taking the time to complete the review card and for your positive words. We appreciate your support. I will make sure that your positive review is passed on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2017Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 11 Aug 2025
The team at Etheldred House Care Home Care Home in Histon has been celebrating after receiving the news that they have sustained excellent practice in their recent accreditation with the...
There are no upcoming events for Excelcare Etheldred House.
Accreditations
There are no accreditations posted yet for Excelcare Etheldred House.
Meet the Team (2)

Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica is responsible for the running of the home in the absence of the Manager.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Etheldred House to verify any information. View our terms and conditions. Excelcare Etheldred House has an Enhanced Service -more info.