Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 136 Reviews
  • Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access
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Care Provided by Etheldred House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1905
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £2005

All nursing fees include FNC which currently is £254.06

These prices are only a guideline, please contact Etheldred House to find out the exact price for your requirements.

Contact Etheldred House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Etheldred House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Santall Horn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Etheldred House Reviews (136)

9.9

Etheldred House has a Review Score of 9.9 (9.930) out of 10, based on 36 reviews in the last 2 years.
Over all time Etheldred House has 136 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Etheldred House
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  • 9
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Total of 136, showing 21-40
Review from I B (Husband of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my wife has challenging behaviour she is well cared for and well-liked.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for taking the time to do a review for Etheldred House, we appreciate this 5 star review. Thank you for your continued support and kindness to all of us at Etheldred House.
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Review from C K (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic, the food is great, beautiful garden and setting area for residents and families.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you very much for taking the time to do this positive review. We appreciate your kind words. I will pass your comments on to the team who would appreciate the comments.
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Review from S M (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I couldn't wish for a better place for my mother to be cared for. Every member of staff, including auxiliary staff are really caring. They treat each person with kindness, respect, dignity, patience and love. Whenever we arrive the carers always know where she is and what she is doing.
They love to tell us of any particularly good days she is having, chatting to Mum and us about what made it so special. On the not so good days they have already responded to the change of health/mood and provided the extra care and support needed. If we are not there, they will call us. There are 2 voluntary and supported activities everyday for the residents to mix within the houses to solialise, keep fit and mobile or just enjoy. The home is clean, efficient and very well run and they respond to any requests or suggestions promptly.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for taking the time to leave such a positive review. We really appreciate your kind words. We strive to provide the best care possible and are grateful to have so much joy and meaningful moments in our workplace with our Etheldred family.
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Review from G S (Power of Attorney of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since 2016, I have had either family members or friends whom I am LPA for in Etheldred House Care Home. Since day one, the standard of care has been excellent. Under the leadership of the manager, all staff look after the well-being of the family members/loved ones of the residents just as much as the
residents themselves. Something that no other care home I have been to does. The standard of care has not dropped at all despite changes in staff and the many challenges they have faced, including COVID. I cannot praise the staff enough for their care, kindness and professionalism. Thank you all for everything you do.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you very much for the kind words and positive response. Your kindness means a lot to all of us. I will pass on your comment to the team, who will be delighted. Thank you for your continued support.
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Review from S B (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Etheldred House for nearly two and a half years now. She has always been well cared for by all members of staff. She is happy and contented and the home meets all her needs, which have increased since she was first admitted. The staff are accessible and helpful.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for taking the time to write this review. Knowing that you describe your mother as happy, put a smile on our face and we are delighted to know that we make a difference.
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Review from Sarah H (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Etheldred House since August 2022. He is very well looked after by all the nursing and care team. He is always treated with respect and dignity. His health needs are very well monitored and we are always kept informed. Even subtle changes are noticed and acted on. I believe
that this has saved his life on more than one occasion. As his visiting family we can see that he is happy. He really enjoys the food! We are all made to feel welcome and supported. We value everyone at Etheldred House who work to make a safe, comfortable and happy place to live. Thank you.
Reply from Jayne Masterson, Regional Director at Etheldred HouseThank you for taking the time to complete a review about the wonderful care your dad receives at Etheldred and how the team also support you as a family. We will ensure we share your positive feedback with the team.
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Review from J G (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming reception. Excellent care and nursing. Friendly and informative staff.
Reply from Jayne Masterson, Regional Director at Etheldred HouseThank you for taking the time to do the review. I am delighted to notice that you refer to the care and nursing your mother receives as excellent, I appreciate all the positive and kind words. I will ensure your comment is passed on to the team.
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Review from W S (Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team at Etheldred House, are in my opinion very professional and friendly.
Since my mum has been a resident she has received excellent care and has thrived.
My family and I sleep soundly as I know Mum is being looked after with the best standard of care.
Thanks to all the staff.
Reply from Jayne Masterson, Regional Director at Etheldred HouseThank you for taking the time to leave a review in recognition of the excellent care your Mum receives, we are so happy she is thriving at Etheldred. I will ensure your positive review is shared with the team.
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Review from D B (Husband of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for taking the time to complete the review card and for your positive words. We appreciate your support. I will make sure that your positive review is passed on to the team.
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Review from S F (Daughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very reluctant to go into Etheldred but she had become very unsafe in her own home and was depressed and anxious. I think in a matter of a couple of weeks her whole demeanor changed and I got my old confident, happy Mum back. The staff are so kind and caring, from the chefs to the admin team.
Everyone knew her name in a very short space of time and continued to give her warmth and compassion. I love going to visit my mum, it is like a family. I now have total peace of mind that she is safe and enjoying her life, thank you all so much.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for taking the time to leave this positive review. We are so happy to hear that your mum is happy being part of our Etheldred Family too. We appreciate your kind words and I will make sure the team is aware.
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Review from R C (Wife of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely, smiley, and courteous to residents and their families. A smile makes sure a difference.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for the positive review and the kind words. We appreciate it and we will ensure that the team is informed.
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Review from E S (Friend of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend the resident has dementia and is quite temperamental. However, the staff appreciate her spirited approach to life and are endlessly caring and patient. They contact me as much or as little as I wish so I am not contacted about every trivial issue. A recent 1 to 1 meeting with senior staff
was professional and rigorous, with the time to discuss more general matters and express my appreciation for the manager's special care as my friend settled in.
Reply from Santall Horn, Home Manager at Etheldred HouseWe appreciate the positive review and thank you for taking the time to leave this review. We will make sure that your kind words are passed on to the team.
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Review from Annie B (Wife of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A family-focused care home. We chose Etheldred Care Home because of Butterfly House, a purpose-built house on the grounds of Etheldred, for early-onset dementia. This was a home away from home and provided wonderful care for my young husband at the start of his and our journey with Etheldred. We were
desperately sad when Butterfly closed and concerned about his transfer to Strawberry House. We need not have worried; the transition was smooth and I cannot praise the staff or management enough for their ongoing care and support. Etheldred is always open to visitors and is very family-focused. When issues do crop up, they are dealt with obligingly and helpfully. The home is always striving to improve care and support families in difficult circumstances.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you so much for taking the time to do this review. I appreciate your kind words and will ensure the team is informed. We will always be here for you if you need anything.
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Review from P J (Wife of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care of my husband at Etheldred House. He is safe and contented. The staff are very friendly and always there to help. My husband enjoys the activities. The staff also show great care and concern for the welfare and well-being of relatives.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you so much for taking the time to do this review. We appreciate your kind words. We will pass this on to the team.
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Review from L J (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that my dad receives at Etheldred. The staff are excellent. They have such a caring, compassionate approach and are always so kind. They predict my dad's needs and are always quick to keep him safe if it looks like he may need help. All of the staff are so friendly
and as a family we feel very supported by the management team. Thank you so much to everyone.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for taking the time to leave a positive review about the care your father receive at Etheldred House. We really appreciate your feedback and will ensure this is shared with the team.
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Review from R B (Son of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Etheldred House and has been there since June 2023. She has settled in well and everyone has been very supportive and friendly to her. We have had a couple of grumbles from her in that time, all of which have been dealt with professionally and sympathetically by management
and staff on the wing. She is sadly now unable to walk or stand, which means the staff have to use a hoist every time she needs to use the toilet or move from chair to bed or wheelchair. The staff have done this properly and we have never had an issue related to it. The home has accommodated us by buying a motorised wheelchair for her. The little caring touches have been lovely. She's been able to put her own things into the room, including on the walls, which is a great help for feeling at home. There was a proper fuss made of her on her birthday. There have been two or three family events while she has been there that have been a nice way to meet other residents' relatives.
Reply from Jayne Masterson, Manager at Etheldred HouseThank you for taking the time to leave a positive review about your mother's stay at Etheldred. We really appreciate your feedback and will ensure this is shared with the team.
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Review from M E (Son of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is well looked after day and night, the staff at Etheldred really treat her as part of their family. As a family, we are kept up to date with any issues that occur. We can not thank the staff enough for all that they do for Mum and us as a family. Keep up the fabulous work you all do, not just
for Mum, but for everyone living at Etheldred House and their families.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you for the kind words and for taking the time to do this review. We appreciate it.
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Review from J C (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the care provided at Etheldred House. I cannot visit as much as I would like and I always know that my father is being well taken care of by kind staff who always seem to be cheerful and who never seem to be overtired and over-harassed. So many thanks to everyone.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you so much for the time you took to do this review and also for your kind words. I appreciate it.
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Review from A S (Daughter of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Etheldred House for the care you gave to Mum in the last two and a half years of her life. You tried to engage her in a range of activities and were always giving of your time to ensure you worked with us so we came to feel like part of a large family. During her last days,
you ensured she and we were cared for and looked after as she passed away. Thank you to everyone in the home from laundry, catering, office and care staff. In particular thanks to Apple House for all that you did for her and us.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you very much for your kind words and for taking the time to write this review. Your support, love and kindness towards us all are appreciated.
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Review from Michael U (Son of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was taken into care at Etheldred Home's Strawberry House unit, which specialises in Dementia care. During the time Dad was a resident, the caring/nursing team treated him with the utmost respect, compassion and thought. We knew all of his needs were taken care of by staff who genuinely cared about
him as an individual, not just a fee-paying customer. We are indebted to the whole of the staff at Etheldred, who ensured we had peace of mind that Dad was in a safe and caring environment.
Reply from Santall Horn, Home Manager at Etheldred HouseThank you very much for your kind words; we really appreciate it. We always strive to provide the best possible person-centred care for all living at Etheldred House. Your father will be missed.
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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Etheldred House is calculated as follows: ( (405 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 430 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Etheldred House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.

Enrica

Enrica Linao

Job Title: Care Manager Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Etheldred House to verify any information. View our terms and conditions. Etheldred House has an Enhanced Service - more info.