Fitzwilliam House

Rooks Street, Cottenham, Cambridge CB24 8QZ
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9.9 87 Reviews
  • Fitzwilliam House, Cambridge
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.

Fitzwilliam House offers long-term and respite care It is divided into two units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Fitzwilliam House can enjoy a variety of communal areas with a separate dining area and kitchenette on the ground floor and one large combined lounge and dining area on the first floor, supplemented with a small kitchenette, as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor is accessed by stairs or a lift.

Fitzwilliam House provides care and support 24 hours a day, housekeeping including a laundry service, traditional home-cooked meals, using fresh ingredients and meaningful activities and outings planned through a structured programme following discussions with the people living in Fitzwilliam House and their families.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 40 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Fitzwilliam House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Georgiana Ispas (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Fitzwilliam House Reviews (87)

9.9

Fitzwilliam House has a Review Score of 9.9 (9.886) out of 10, based on 20 reviews in the last 2 years.
Over all time Fitzwilliam House has 87 reviews.

Overall Experience
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Reviewer Connection to Fitzwilliam House
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Total of 87, showing 1-20
Review from B R (Husband of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, good rooms, clean and tidy. Staff are excellent and caring.
Reply from Georgiana Ispas, Home manager at Fitzwilliam House

Thank you very much for your feedback , the team and I are very grateful

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Review from B U (Granddaughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been a resident at the home since 2023, and both my mother, brother, and I are so grateful and blessed for my grandad to be in such a wonderful home. The staff are so kind, loving, patient, caring and compassionate towards the residents. Every week there is stimulating activities for
the residents and every day healthy meals are cooked for them. The home and the resident's bedroom is always so clean!
A wonderful, beautiful home!
Reply from Georgiana Ispas, Home manager at Fitzwilliam House

Thank you very much for your feedback it truly means a lot to us.We will continue doing our very best to keep your granddad safe and well cared for, as he is deeply loved by all of us here.

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Review from Sally C (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are great and look after my mum's needs; she reports feeling looked after. The room is lovely and she enjoys the food. She is always well dressed in her own clothes.
Reply from Georgiana Ispas, Home manager at Fitzwilliam House

Thank you very much for your feedback.Mum is deeply loved by everyone at Fitzwilliam House, and the team will be truly pleased to read your kind review.We really appreciate you taking the time to share your thoughts.

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Review from Gilly W (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for looking after our dad so well over the last two and a half years. As a family we always always felt very welcomed and knew that dad was getting the best of care. The whole team at Fitzwilliam were always very kind and caring going over and beyond to make dad's final days the most peaceful
and calm. We will always be grateful xx
Reply from Georgiana Ispas, Home manager at Fitzwilliam House

Thank you very much for your kind review it is truly appreciated. Your dad was deeply loved, and you all, as a family, hold a special place in our hearts. I will share your lovely words with the team, and I know they will be very grateful to receive them.

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Review from Graham M (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic place, great people who really care for the residents. I am so happy my mum is being looked after by such a great team. I have no hesitation in recommending this home to look after your loved ones.
Reply from Georgiana Ispas, Home manager at Fitzwilliam House

Thank you so much for your feedbackit truly means a lot to us and the team. Your support and guidance help us grow and improve every day, and were very grateful for it.

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Review from G E (Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
People who lived at Fitzwilliam House Care Home received outstanding care from a staff team who were passionate about delivering a high-quality, person-centred service. People were truly valued and staff knew each person well. People's views were respected and they were involved in everything that happened
in the home. People were happy to be living there, and relatives trusted the staff team to look after their family members.
Reply from Elizabeth Edgar, Home Manager at Fitzwilliam House

Thank you so much for the lovely and positive feedback, it means so much to us as a team to receive this.

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Review from Karen R (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So lovely to be amongst you all in the last 2 days visiting mum. Lots of lovely memories were made. It's a very happy place with happy staff and it makes an incredible difference to a visitor. We are very comforted seeing her, being able to easily talk to staff about her care, being introduced to new
faces who seem instantly to know mum and her ways.
Reply from Jayne Masterson, Regional Director at Fitzwilliam House

Thank you for taking the team to leave your lovely review. It is so lovely to hear that you made lots of lovely memories with Mum during your visits. I will ensure your positive feedback is shared with the team.

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Review from G H (Husband of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife has lived at Fitzwilliam House Care Home, Cottenham, since early October 2024. Due to family circumstances, our two daughters and I decided we should test her reaction to living in a residential care home, as her Alzheimer's was advancing and I would not be able to care for her at home for much
longer, and our daughters were in full time, very responsible, employment. From her first day, she settled thanks to the wonderful staff at Fitzwilliam House and the amazing patience and care shown to her by carers (and others!). All aspects of "Fitz" are great and seem to be focused on one thing - The wellbeing of the residents - including food quality - well done
Reply from Jayne Masterson, Regional Director at Fitzwilliam House

Thank you so much for taking the time to leave a review, I will ensure your positive feedback is shared with the team.

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Review from S W (Friend of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this residential home are not only highly professional but also deeply compassionate, consistently going above and beyond to provide exceptional care. They create an environment where residents feel valued, respected, and truly loved, offering personalised care that meets the unique needs
of each individual. Whether it's assistance with daily activities, medical care, or emotional support, the staff is dedicated to ensuring that every resident receives the attention and care they deserve.


The team's commitment to fostering positive outcomes is evident in the way they approach each resident's care plan. They pay close attention to physical, emotional, and social needs. Residents engage in stimulating activities, designed to enhance cognitive function, physical health, and overall happiness. From arts and crafts to exercise programs and social events, the activities are tailored to keep residents mentally and physically active, fostering a sense of community and joy.

Reply from Jayne Masterson, Regional Director at Fitzwilliam House

Thank you so much for your positive comments about our team at Fitzwilliam. I will ensure we share your positive feedback with the team.

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Review from Mark D (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into the care home in July 2023 after being diagnosed with Alzheimer's Dementia. The staff quickly made us feel at ease and explained how Mum would be cared for. Now in December, we can honestly say that we are very impressed with the care Mum has received. All the staff are excellent and
approachable with any concerns which may arise. It's good to know Mum is cared for and safe in her new home.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your 5-star review of Fitzwilliam Care Home. We are glad to hear you are pleased with the care your mum receives at the home.

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Review from Philip L (Nephew of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fitzwilliam House has everything my auntie needs. The staff are friendly, caring and knowledgeable of the residents. As my auntie’s nephew, I can’t ask for much more! My auntie had a fall and a member of staff rang me, informing me she was going to the hospital.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your review of Fitzwilliam House. We are pleased to hear you find the team friendly, caring and knowledgeable, we will pass on your comments to the team.

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Review from Sue G (Wife of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Fitzwilliam team are always so helpful and with a smile on their faces, even when things are really difficult. Lunches are very tasty and relevant to people with dementia. Now that my husband is non weight-bearing he has to be hoisted from chair to bed etc. Always carried out with care talking to
him the whole time so that he is aware of what is going on. Well done and thank you.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for taking the time to write this 5-star review. Our team work extremely hard and appreciate your comments which we will pass on to everyone at the home.

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Review from Anne B (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Fitzwilliam for almost 4 happy years. Although at times she can be a little difficult she is never treated with anything but kindness and consideration. This is all due to the amazing staff and their endless patience, for which I am extremely grateful and full of praise. The home
is always full of laughter and high spirits, a truly happy place. Testament to this is the staff retention which in itself must speak volumes. Thank you to each and every one of you for all that you do.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your fantastic review and lovely comments, we appreciate your comments and will ensure they are passed on to all of the team at Fitzwilliam House.

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Review from Tony B (Son of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at the care home for 2 and a half years. Prior to her entering I struggled, as her son, to deal with the demands that an elderly person with dementia needs. My life changed when my mother became a resident of Fitzwilliam. They dealt with everything. My mother always looks
clean and well-presented. I have often sat and watched the interaction between staff and residents and there is a loving family bond between them. Well done all at Fitzwilliam, Cottenham - you are all great.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your heartfelt review. We understand how difficult it is to move your loved one into a care home and we are pleased to hear that your mother is happy at Fitzwilliam House.

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Review from Jenny W (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Fitzwilliam for 15 month now. The home is warm and welcoming and the staff very caring. Having helped look after my dad when he lived at his home it was important for me to stay involved with how he is cared for. At Fitzwilliam, I have been lucky enough to get to know
the staff, who are happy to talk with me about any concerns or suggestions I may have.
I believe that my dad is lucky to live at Fitzwilliam, and it is the staff at Fitzwilliam with their friendliness, experience and compassion that makes this an outstanding care home.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for this amazing 5 star review. We are so pleased to hear that your father is happy at Fitzwilliam and that you feel that this is an outstanding home; that really means a lot to us at all Excelcare!

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Review from L H (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very content, she settled much quicker than we expected and her family were very happy with the care she received during her 10 months at Fitzwilliam House. It was such a shame to have to move her when her nursing needs increased.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you so much for taking the time to write a review of Fitzwilliam House, we are glad that you were happy with the care.

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Review from L J (Friend of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly neighbour recently had to move into Fitzwilliam as she could no longer manage at home. When I visited her I was amazed by how much better she looked in such a short space of time. It’s amazing what the right care can do.
The home itself is lovely, really welcoming and it has a lovely atmosphere.
The staff all seemed great and when I heard/saw them interacting with the other residents you could tell they really cared.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your 5 star review of Fitzwilliam House. We are pleased to hear your friend is doing well at the home. Our team do work very hard to ensure the people that live at Fitzwilliam House are happy and well cared for. We will pass on your comments to the team.

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Review from Anita M (Daughter-in-law of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Fitzwilliam House Care Home are always cheerful and attentive - well done to each and every one of you for your compassion and dedication. They have a wide variation of residents in their care and they take account of individual needs and capabilities. Different activities happen every week
to stimulate and encourage residents, mentally and physically, and they look great fun! Keep doing what you are doing.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your review of Fitzwilliam House. We are pleased to hear you find the team cheerful and enjoy the range of activities on offer.

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Review from Carole M (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the care that my mum has received, the staff are excellent and the facilities are excellent. Mum is really happy and safe in the home, well looked after. My sister and I both have peace of mind that she's safe and well looked after.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your five-star review of the Fitzwilliam House, we are pleased to hear that your mum is happy at the home.

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Review from Hannah W (Granddaughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Fitzwilliam House enough, we recently lost my nanna, and the care that they gave her in her last weeks was just incredible and I will forever be thankful for their support and love and care they provided.


Even before Nanna was very poorly, everyone at Fitz has always been amazing.

It feels more like a family than a care home! Thank you all so much, nannas dementia journey would not have been the same without Fitz.


Many thanks.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Fitzwilliam House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Fitzwilliam House is calculated as follows: ( (211 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fitzwilliam House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Georgiana

Georgiana Ispas

Job Title: Home manager Joined: 2025

Georgiana joined the Fitzwilliam House team on 1st July 2025. Georgiana
brings with her over 10 years of experience in the adult health and social care sector, with a strong background in residential and dementia care.


Throughout her career, Georgiana has held different senior positions at Excelcare Homes, including Unit Manager and Dementia Lead. During her time in these roles, she played a pivotal part in supporting homes to achieve compliance, improve quality, and deliver truly person-centred care.


Her warm, approachable nature and wealth of expertise make her a natural fit for leading the team at Fitzwilliam House

Frequently Asked Questions about Fitzwilliam House

What types of Care is Fitzwilliam House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fitzwilliam House have?

There are 40 Single Rooms.

What are the Facilities & Services at Fitzwilliam House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Fitzwilliam House to the centre of Cambridge?

5.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwilliam House to verify any information. View our terms and conditions. Fitzwilliam House has an Enhanced Service - more info.