Fitzwilliam House

Rooks Street, Cottenham, Cambridge CB24 8QZ
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9.7 91 Reviews
  • Fitzwilliam House, Cambridge
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.

Fitzwilliam House offers long-term and respite care It is divided into two units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Fitzwilliam House can enjoy a variety of communal areas with a separate dining area and kitchenette on the ground floor and one large combined lounge and dining area on the first floor, supplemented with a small kitchenette, as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor is accessed by stairs or a lift.

Fitzwilliam House provides care and support 24 hours a day, housekeeping including a laundry service, traditional home-cooked meals, using fresh ingredients and meaningful activities and outings planned through a structured programme following discussions with the people living in Fitzwilliam House and their families.
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Care Provided by Fitzwilliam House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Fitzwilliam House to find out the exact price for your requirements.

Contact Fitzwilliam House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Fitzwilliam House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Georgiana Ispas (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Free Parking available

Fitzwilliam House Reviews (91)

9.7

Fitzwilliam House has a Review Score of 9.7 (9.678) out of 10, based on 13 reviews in the last 2 years.
Over all time Fitzwilliam House has 91 reviews.

Overall Experience
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Reviewer Connection to Fitzwilliam House
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Total of 91, showing 1-20
Review from G H (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MY wife has been a resident since 9th October 2024 and has never moved out since. Other than two emergency visits to hospital, which needed no treatment at all (the result of falls).
The room is quite basic but practical.
The lounge/dinning are seems quite comfortable and my wife seems overall very
content. She enjoys TV, activities and entertainment provided. Within the limits of her condition (deteriorating).
Overall, a very satisfactory placement - enjoying excellent staff. Thank you.
Reply from Lorna Brown, Sales & Marketing Business Partner at Fitzwilliam HouseThank you for taking the time to share such a detailed and thoughtful review. We're so pleased to hear that your wife has remained comfortable and content during her time with us, and that she enjoys the TV, activities, and entertainment we provide. It's lovely to know she feels settled, even as her condition changes.
We appreciate your comments regarding the room, and we're glad you find it practical for her needs. It's also wonderful to hear your kind words about our staff - we will make sure your thanks are passed on to the team, who work hard to provide safe, compassionate care every day. Thank you again for your trust and for recognising the support we provide.
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Review from Brian R (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support. Food is good. Very clean and tidy. Staff excellent.
Reply from Lorna Brown, Sales & Marketing Business Partner at Fitzwilliam HouseThank you so much for your wonderful feedback. We're delighted to hear that you're pleased with the care, support, cleanliness, and meals we provide. Your kind words about our staff mean a great deal, and we will be sure to pass them on to the whole team.
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Review from Caroline M (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, helpful, and responsive. As a family, we visit our mother daily, and it is very rare that she appears sad. She shows clear signs of warmth and happiness toward the staff. Knowing our mother is settled and happy eases the pain we have for her being in a residential home.
Reply from Lorna Brown, Sales & Marketing Business Partner at Fitzwilliam HouseThank you for your lovely review. We're so pleased to hear that your mother feels happy and settled with us, and that she shows such warmth toward the team. Your kind words mean a lot, and we will be sure to share them with the staff.
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Review from Malcolm W (Son of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited a number of Care Homes in Cambridgeshire, looking for a suitable place for Carer's Respite for my Step Father to visit, we were so impressed with the Manager (Georgiana) and her staff at Fitzwilliam House that, even though the actual building was not as attractive as a Central Cambridgeshire
one we looked at, we decided Fitzwilliam was the right place for him.


The standards of care are amazingly high at my partner and I both agree that it is a classic case of good, caring practive filtering down from the top to the rest of the staff.


Well done to Georgiana and her Team at Fitzwilliam!!!!!

Reply from Georgiana Ispas, Home manager at Fitzwilliam HouseThank you so much for your wonderful feedback! We're delighted to hear that you felt confident choosing Fitzwilliam House for your stepfather's respite care. Our team works hard to ensure every person feels valued and cared for, and it means the world to know this was reflected in your experience. We truly believe that great care starts with a strong, compassionate team, and your kind words affirm that. We look forward to supporting your stepfather and making his stay as comfortable and enjoyable as possible and we are glad he remained permanent part of our family.
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Review from S D (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a friendly, caring, spotlessly clean and well organised care home. The staff are absolutely fantastic - keeping me up to date, knowing the residents in detail and able to answer questions as well as provide support. Although the building itself is not modern it is well maintained and light and
airy. Laundry services are mainly effective in ensuring everyone's clothing is returned. There are usually lots of activities in the main lounge. The only gripe really is that the food is a bit variable. The care home gets good support from its local GP practice and advanced nurse practitioner. The manager is excellent and very knowledgeable. They provided excellent very compassionate end of life care to my mum
Reply from Georgiana Ispas, Home manager at Fitzwilliam HouseThank you so much for sharing your thoughtful feedback. We're delighted to hear that you found our home friendly, caring, and well-organised, and that our team kept you informed and supported throughout your mum's stay. It means a lot to us that you appreciated the compassionate end-of-life care we provided - this is something we take great pride in.
Were also pleased you noticed the cleanliness, the welcoming atmosphere, and the activities in the lounge. Your comments about the food being a little variable are very helpful; were always looking for ways to improve, and well share this with our catering team to ensure consistency.
Thank you again for taking the time to write such a detailed review. Your words motivate us to keep delivering the highest standard of care and support for residents and their families.
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Review from Lizzie D (Friend of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not get to visit very often but every time I do everyone is so welcoming, you can feel the love and care as soon as you enter the home.
The compassion shown to everyone is heart warming.
The new manager is always around to answer any questions and is always smiling, she made me feel so welcome.
Thank
you to you all for everything you do.
Reply from Georgiana Ispas, Home manager at Fitzwilliam HouseThank you very much for your feedback. Its always a pleasure to see you, and please rememberwere always here for you
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Review from B U (Granddaughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been a resident at the home since 2023, and both my mother, brother, and I are so grateful and blessed for my grandad to be in such a wonderful home. The staff are so kind, loving, patient, caring and compassionate towards the residents. Every week there is stimulating activities for
the residents and every day healthy meals are cooked for them. The home and the resident's bedroom is always so clean!
A wonderful, beautiful home!
Reply from Georgiana Ispas, Home manager at Fitzwilliam HouseThank you very much for your feedback it truly means a lot to us.We will continue doing our very best to keep your granddad safe and well cared for, as he is deeply loved by all of us here.
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Review from Sally C (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are great and look after my mum's needs; she reports feeling looked after. The room is lovely and she enjoys the food. She is always well dressed in her own clothes.
Reply from Georgiana Ispas, Home manager at Fitzwilliam HouseThank you very much for your feedback.Mum is deeply loved by everyone at Fitzwilliam House, and the team will be truly pleased to read your kind review.We really appreciate you taking the time to share your thoughts.
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Review from Gilly W (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for looking after our dad so well over the last two and a half years. As a family we always always felt very welcomed and knew that dad was getting the best of care. The whole team at Fitzwilliam were always very kind and caring going over and beyond to make dad's final days the most peaceful
and calm. We will always be grateful xx
Reply from Georgiana Ispas, Home manager at Fitzwilliam HouseThank you very much for your kind review it is truly appreciated. Your dad was deeply loved, and you all, as a family, hold a special place in our hearts. I will share your lovely words with the team, and I know they will be very grateful to receive them.
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Review from Graham M (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic place, great people who really care for the residents. I am so happy my mum is being looked after by such a great team. I have no hesitation in recommending this home to look after your loved ones.
Reply from Georgiana Ispas, Home manager at Fitzwilliam HouseThank you so much for your feedbackit truly means a lot to us and the team. Your support and guidance help us grow and improve every day, and were very grateful for it.
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Review from G E (Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
People who lived at Fitzwilliam House Care Home received outstanding care from a staff team who were passionate about delivering a high-quality, person-centred service. People were truly valued and staff knew each person well. People's views were respected and they were involved in everything that happened
in the home. People were happy to be living there, and relatives trusted the staff team to look after their family members.
Reply from Elizabeth Edgar, Home Manager at Fitzwilliam HouseThank you so much for the lovely and positive feedback, it means so much to us as a team to receive this.
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Review from Karen R (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So lovely to be amongst you all in the last 2 days visiting mum. Lots of lovely memories were made. It's a very happy place with happy staff and it makes an incredible difference to a visitor. We are very comforted seeing her, being able to easily talk to staff about her care, being introduced to new
faces who seem instantly to know mum and her ways.
Reply from Jayne Masterson, Regional Director at Fitzwilliam HouseThank you for taking the team to leave your lovely review. It is so lovely to hear that you made lots of lovely memories with Mum during your visits. I will ensure your positive feedback is shared with the team.
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Review from S W (Friend of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this residential home are not only highly professional but also deeply compassionate, consistently going above and beyond to provide exceptional care. They create an environment where residents feel valued, respected, and truly loved, offering personalised care that meets the unique needs
of each individual. Whether it's assistance with daily activities, medical care, or emotional support, the staff is dedicated to ensuring that every resident receives the attention and care they deserve.


The team's commitment to fostering positive outcomes is evident in the way they approach each resident's care plan. They pay close attention to physical, emotional, and social needs. Residents engage in stimulating activities, designed to enhance cognitive function, physical health, and overall happiness. From arts and crafts to exercise programs and social events, the activities are tailored to keep residents mentally and physically active, fostering a sense of community and joy.

Reply from Jayne Masterson, Regional Director at Fitzwilliam HouseThank you so much for your positive comments about our team at Fitzwilliam. I will ensure we share your positive feedback with the team.
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Review from Mark D (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into the care home in July 2023 after being diagnosed with Alzheimer's Dementia. The staff quickly made us feel at ease and explained how Mum would be cared for. Now in December, we can honestly say that we are very impressed with the care Mum has received. All the staff are excellent and
approachable with any concerns which may arise. It's good to know Mum is cared for and safe in her new home.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for your 5-star review of Fitzwilliam Care Home. We are glad to hear you are pleased with the care your mum receives at the home.
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Review from Philip L (Nephew of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fitzwilliam House has everything my auntie needs. The staff are friendly, caring and knowledgeable of the residents. As my auntie’s nephew, I can’t ask for much more! My auntie had a fall and a member of staff rang me, informing me she was going to the hospital.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for your review of Fitzwilliam House. We are pleased to hear you find the team friendly, caring and knowledgeable, we will pass on your comments to the team.
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Review from Sue G (Wife of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Fitzwilliam team are always so helpful and with a smile on their faces, even when things are really difficult. Lunches are very tasty and relevant to people with dementia. Now that my husband is non weight-bearing he has to be hoisted from chair to bed etc. Always carried out with care talking to
him the whole time so that he is aware of what is going on. Well done and thank you.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for taking the time to write this 5-star review. Our team work extremely hard and appreciate your comments which we will pass on to everyone at the home.
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Review from Anne B (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Fitzwilliam for almost 4 happy years. Although at times she can be a little difficult she is never treated with anything but kindness and consideration. This is all due to the amazing staff and their endless patience, for which I am extremely grateful and full of praise. The home
is always full of laughter and high spirits, a truly happy place. Testament to this is the staff retention which in itself must speak volumes. Thank you to each and every one of you for all that you do.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for your fantastic review and lovely comments, we appreciate your comments and will ensure they are passed on to all of the team at Fitzwilliam House.
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Review from Tony B (Son of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at the care home for 2 and a half years. Prior to her entering I struggled, as her son, to deal with the demands that an elderly person with dementia needs. My life changed when my mother became a resident of Fitzwilliam. They dealt with everything. My mother always looks
clean and well-presented. I have often sat and watched the interaction between staff and residents and there is a loving family bond between them. Well done all at Fitzwilliam, Cottenham - you are all great.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for your heartfelt review. We understand how difficult it is to move your loved one into a care home and we are pleased to hear that your mother is happy at Fitzwilliam House.
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Review from Jenny W (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Fitzwilliam for 15 month now. The home is warm and welcoming and the staff very caring. Having helped look after my dad when he lived at his home it was important for me to stay involved with how he is cared for. At Fitzwilliam, I have been lucky enough to get to know
the staff, who are happy to talk with me about any concerns or suggestions I may have.
I believe that my dad is lucky to live at Fitzwilliam, and it is the staff at Fitzwilliam with their friendliness, experience and compassion that makes this an outstanding care home.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for this amazing 5 star review. We are so pleased to hear that your father is happy at Fitzwilliam and that you feel that this is an outstanding home; that really means a lot to us at all Excelcare!
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Review from L H (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very content, she settled much quicker than we expected and her family were very happy with the care she received during her 10 months at Fitzwilliam House. It was such a shame to have to move her when her nursing needs increased.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you so much for taking the time to write a review of Fitzwilliam House, we are glad that you were happy with the care.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Fitzwilliam House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Fitzwilliam House is calculated as follows: ( (137 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 156 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Fitzwilliam House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Georgiana

Georgiana Ispas

Job Title: Home manager Joined: 2025

Georgiana joined the Fitzwilliam House team on 1st July 2025. Georgiana
brings with her over 10 years of experience in the adult health and social care sector, with a strong background in residential and dementia care.


Throughout her career, Georgiana has held different senior positions at Excelcare Homes, including Unit Manager and Dementia Lead. During her time in these roles, she played a pivotal part in supporting homes to achieve compliance, improve quality, and deliver truly person-centred care.


Her warm, approachable nature and wealth of expertise make her a natural fit for leading the team at Fitzwilliam House

Frequently Asked Questions about Fitzwilliam House

What types of Care is Fitzwilliam House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fitzwilliam House have?

There are 40 Single Rooms.

What are the Facilities & Services at Fitzwilliam House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Fitzwilliam House to the centre of Cambridge?

5.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwilliam House to verify any information. View our terms and conditions. Fitzwilliam House has an Enhanced Service - more info.