Excelcare Fitzwilliam House

Rooks Street, Cottenham, Cambridge CB24 8QZ
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9.8 101 Reviews
  • Excelcare Fitzwilliam House, Cambridge
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.

Fitzwilliam House offers long-term and respite care It is divided into two units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Fitzwilliam House can enjoy a variety of communal areas with a separate dining area and kitchenette on the ground floor and one large combined lounge and dining area on the first floor, supplemented with a small kitchenette, as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor is accessed by stairs or a lift.

Fitzwilliam House provides care and support 24 hours a day, housekeeping including a laundry service, traditional home-cooked meals, using fresh ingredients and meaningful activities and outings planned through a structured programme following discussions with the people living in Fitzwilliam House and their families.
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Care Provided by Excelcare Fitzwilliam House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
The price(s) shown are provided by the care home. Contact Excelcare Fitzwilliam House for full pricing details and T&Cs.

Contact Excelcare Fitzwilliam House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Fitzwilliam House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Georgiana Ispas (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Free Parking available

Excelcare Fitzwilliam House Reviews (101)

9.8

Excelcare Fitzwilliam House has a Review Score of 9.8 (9.815) out of 10, based on 23 reviews in the last 2 years.
Over all time Excelcare Fitzwilliam House has 101 reviews.

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Review from Louise P (Daughter of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fitzwilliam home is a lovely home for my mom , the residents are very well looked after by all the caring carers who give 100% to all residents . Entertainment is fantastic, they all look very happy dancing and singing to live bands , play bingo , they all get involved with Art to decorate the home
to celebrate special occasions like Mother's Day / Easter etc . My mom loves gardening and being outdoors , the residents can sit in the comfy garden chairs and enjoy the well kept gardens . The chefs make lovely meals as well as special occasions like hydration week they made smoothies & jellies and platters of fruit for all residents which looked delicious. All the staff really make it feel like one big family . Thank you for caring for my mom .
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you so much for taking the time to share such a lovely review. We are thrilled to hear how happy your mom is at Fitzwilliam and that you feel reassured by the care and support she receives. Our team will be delighted to hear your kind words about the activities, gardening, food, and the welcoming family feel of the home. It truly means a lot to us to be entrusted with your moms carethank you for your support.
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Review from C P (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just such a lovely care home for our mum. Very attentive staff who go above and beyond to look after and care for mum. We are really happy and mum is too! Highly recommend this care home!
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you so much for your lovely feedback. We're truly delighted to hear how happy your mum is and that you feel confident in the care she receives. Our team works hard to ensure every person living at Fitzwilliam House feels supported, valued, and at home, so your kind words mean a great deal to us.
We will be sure to pass your lovely comments on to the team - they will be thrilled to hear them.
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Review from Kim B (Friend of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You are always made to feel welcome. It is lovely to see staff in the communal areas with the residents and interacting too. I have been so pleased with the care that my neighbour receives, its lovely to see what she gets up to + involved in as this becomes a talking point.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you for your lovely review. We're so pleased you always feel welcome, and it's great to hear how much you value the interaction between our Team and people living in the home. We will pass your kind words over to the team.
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Review from M S (Brother of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is an extremely good care home, when I visit my sister she is always laughing and happy.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you so much for your lovely review. We're delighted to hear that your sister is always laughing and happy during your visits. Our team works hard to create a joyful and supportive environment, and it means a lot to know it's making a difference.
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Review from Kimberly H (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mom who has Alzheimers was reluctant to move into a care home but the day we took her to look around the staff were so kind, it felt warm and homely. My mom actually said this is the place for me! We can't believe our luck at how happy and settled she is. This is down to the wonderful staff and
the kindness she is given, it feels like one big family. We actually sleep now knowing she is happy and extremely well cared for. My mum never wanted to join in with activities before moving in there and had no interest in food. Now she eats well due to the amazing chefs and does fun activities every day. She's hardly in her room! She tells us she loves the staff and we can understand why. They are a very special team of people and we appreciate all they do for her, we can't thank them enough.
Absolutely top marks for Fitzwilliam House Care Home.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you so much for taking the time to leave such a heartfelt review. It means the world to us to hear how happy and settled your mum is. Knowing she feels at home, enjoys the activities, and is eating well truly warms our hearts.
Our team will be overjoyed to hear your lovely words - they really do care for our residents like family, and feedback like this reminds us why we do what we do. Thank you again for your trust and kindness. We're so glad your mum chose Fitzwilliam House, and we're honoured to be part of her life.
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Review from E P (Relative of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory in my experience.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you for sharing your feedback.
We're pleased to hear that you had a positive overall experience and that our care, cleanliness, facilities, and staff met your expectations.
We also appreciate your feedback regarding activities, management, rooms, and value for money. Your feedback helps us continue improving the service we provide.
If you'd like to discuss anything in more detail, we're always happy to talk.
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Review from Liz H (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care, excellent in coping with my mother.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you so much for taking the time to share your kind feedback. We're delighted to hear that you feel your mother is receiving very good care and that our team has supported her well. Providing compassionate, personalised care is at the heart of everything we do, and it means a great deal to know that this has made a positive difference for your family.
We will be sure to pass your lovely words on to the team - they will really appreciate them.
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Review from Lesley H (Friend of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is now end of life. Have got to say that all staff have been excellent to my friend and myself when visiting her. The staff are very caring and friendly towards her and people who are visiting. They give me time to have a chat and check to see if I need anything, which I felt was great because
I was sleeping over at nights. My friend is in excellent hands because all the staff are wonderful people.
Just want to thank all the staff; it means a lot to me.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you for your lovely words. We're grateful to know that you have both felt supported and cared for during this your friends stay with us. We will be sure to pass your kind words on to the team - they will be truly touched. Your appreciation means a great deal to us.
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Review from Roy G (Son of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where does one even begin to start when we wish to let others know to be sure that their lives ones will be safe when they enter the doors of Fitzwilliam care home Cottenham, I'm hoping by me leaving this review you will understand that your loved one is not just entering a care home they are entering
a world of genuine love and care, I've experienced first hand what care was provided and it is outstanding, every detail is covered and the staff go above and beyond to make the residence comfortable, the effort the staff provide is relentless I was in no doubt that my mum was in safe hands. The home caters for residence with differing levels of dementia from the early days till end of life, they have events monthly all throughout the year, the food is definitely of a high standard, rooms always cleaned and no stone is unturned to ensure the residence is kept as happy as can be.i'm truly grateful my mum was able to spend her life here, Thank you to the staff deep from within my Heart.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you so much for taking the time to leave such a thoughtful and heartfelt review. Your kind words truly mean a great deal to the whole team at Fitzwilliam Care Home. Knowing that you felt confident your mum was safe, cared for, and genuinely loved while she was with us is the greatest reassurance we could ever receive.
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Review from S H (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, organised, kind, friendly, very pleased with the care my mother receives.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you for your kind feedback. We're delighted to hear how pleased you are with the care your mother receives at Fitzwilliam House. Your comments about our friendly and organised team mean a great deal to us. we shall pass over your kind words to the team.
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Review from G H (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MY wife has been a resident since 9th October 2024 and has never moved out since. Other than two emergency visits to hospital, which needed no treatment at all (the result of falls).
The room is quite basic but practical.
The lounge/dinning are seems quite comfortable and my wife seems overall very
content. She enjoys TV, activities and entertainment provided. Within the limits of her condition (deteriorating).
Overall, a very satisfactory placement - enjoying excellent staff. Thank you.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you for taking the time to share such a detailed and thoughtful review. We're so pleased to hear that your wife has remained comfortable and content during her time with us, and that she enjoys the TV, activities, and entertainment we provide. It's lovely to know she feels settled, even as her condition changes.
We appreciate your comments regarding the room, and we're glad you find it practical for her needs. It's also wonderful to hear your kind words about our staff - we will make sure your thanks are passed on to the team, who work hard to provide safe, compassionate care every day. Thank you again for your trust and for recognising the support we provide.
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Review from Brian R (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support. Food is good. Very clean and tidy. Staff excellent.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you so much for your wonderful feedback. We're delighted to hear that you're pleased with the care, support, cleanliness, and meals we provide. Your kind words about our staff mean a great deal, and we will be sure to pass them on to the whole team.
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Review from Caroline M (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, helpful, and responsive. As a family, we visit our mother daily, and it is very rare that she appears sad. She shows clear signs of warmth and happiness toward the staff. Knowing our mother is settled and happy eases the pain we have for her being in a residential home.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Fitzwilliam HouseThank you for your lovely review. We're so pleased to hear that your mother feels happy and settled with us, and that she shows such warmth toward the team. Your kind words mean a lot, and we will be sure to share them with the staff.
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Review from Malcolm W (Son of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited a number of Care Homes in Cambridgeshire, looking for a suitable place for Carer's Respite for my Step Father to visit, we were so impressed with the Manager (Georgiana) and her staff at Fitzwilliam House that, even though the actual building was not as attractive as a Central Cambridgeshire
one we looked at, we decided Fitzwilliam was the right place for him.


The standards of care are amazingly high at my partner and I both agree that it is a classic case of good, caring practive filtering down from the top to the rest of the staff.


Well done to Georgiana and her Team at Fitzwilliam!!!!!

Reply from Georgiana Ispas, Home manager at Excelcare Fitzwilliam HouseThank you so much for your wonderful feedback! We're delighted to hear that you felt confident choosing Fitzwilliam House for your stepfather's respite care. Our team works hard to ensure every person feels valued and cared for, and it means the world to know this was reflected in your experience. We truly believe that great care starts with a strong, compassionate team, and your kind words affirm that. We look forward to supporting your stepfather and making his stay as comfortable and enjoyable as possible and we are glad he remained permanent part of our family.
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Review from S D (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a friendly, caring, spotlessly clean and well organised care home. The staff are absolutely fantastic - keeping me up to date, knowing the residents in detail and able to answer questions as well as provide support. Although the building itself is not modern it is well maintained and light and
airy. Laundry services are mainly effective in ensuring everyone's clothing is returned. There are usually lots of activities in the main lounge. The only gripe really is that the food is a bit variable. The care home gets good support from its local GP practice and advanced nurse practitioner. The manager is excellent and very knowledgeable. They provided excellent very compassionate end of life care to my mum
Reply from Georgiana Ispas, Home manager at Excelcare Fitzwilliam HouseThank you so much for sharing your thoughtful feedback. We're delighted to hear that you found our home friendly, caring, and well-organised, and that our team kept you informed and supported throughout your mum's stay. It means a lot to us that you appreciated the compassionate end-of-life care we provided - this is something we take great pride in.
Were also pleased you noticed the cleanliness, the welcoming atmosphere, and the activities in the lounge. Your comments about the food being a little variable are very helpful; were always looking for ways to improve, and well share this with our catering team to ensure consistency.
Thank you again for taking the time to write such a detailed review. Your words motivate us to keep delivering the highest standard of care and support for residents and their families.
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Review from Lizzie D (Friend of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not get to visit very often but every time I do everyone is so welcoming, you can feel the love and care as soon as you enter the home.
The compassion shown to everyone is heart warming.
The new manager is always around to answer any questions and is always smiling, she made me feel so welcome.
Thank
you to you all for everything you do.
Reply from Georgiana Ispas, Home manager at Excelcare Fitzwilliam HouseThank you very much for your feedback. Its always a pleasure to see you, and please rememberwere always here for you
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Review from B U (Granddaughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been a resident at the home since 2023, and both my mother, brother, and I are so grateful and blessed for my grandad to be in such a wonderful home. The staff are so kind, loving, patient, caring and compassionate towards the residents. Every week there is stimulating activities for
the residents and every day healthy meals are cooked for them. The home and the resident's bedroom is always so clean!
A wonderful, beautiful home!
Reply from Georgiana Ispas, Home manager at Excelcare Fitzwilliam HouseThank you very much for your feedback it truly means a lot to us.We will continue doing our very best to keep your granddad safe and well cared for, as he is deeply loved by all of us here.
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Review from Sally C (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are great and look after my mum's needs; she reports feeling looked after. The room is lovely and she enjoys the food. She is always well dressed in her own clothes.
Reply from Georgiana Ispas, Home manager at Excelcare Fitzwilliam HouseThank you very much for your feedback.Mum is deeply loved by everyone at Fitzwilliam House, and the team will be truly pleased to read your kind review.We really appreciate you taking the time to share your thoughts.
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Review from Gilly W (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for looking after our dad so well over the last two and a half years. As a family we always always felt very welcomed and knew that dad was getting the best of care. The whole team at Fitzwilliam were always very kind and caring going over and beyond to make dad's final days the most peaceful
and calm. We will always be grateful xx
Reply from Georgiana Ispas, Home manager at Excelcare Fitzwilliam HouseThank you very much for your kind review it is truly appreciated. Your dad was deeply loved, and you all, as a family, hold a special place in our hearts. I will share your lovely words with the team, and I know they will be very grateful to receive them.
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Review from Graham M (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic place, great people who really care for the residents. I am so happy my mum is being looked after by such a great team. I have no hesitation in recommending this home to look after your loved ones.
Reply from Georgiana Ispas, Home manager at Excelcare Fitzwilliam HouseThank you so much for your feedbackit truly means a lot to us and the team. Your support and guidance help us grow and improve every day, and were very grateful for it.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Excelcare Fitzwilliam House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Excelcare Fitzwilliam House is calculated as follows: ( (232 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 275 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Fitzwilliam House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Georgiana

Georgiana Ispas

Job Title: Home manager Joined: 2025

Georgiana joined the Fitzwilliam House team on 1st July 2025. Georgiana
brings with her over 10 years of experience in the adult health and social care sector, with a strong background in residential and dementia care.


Throughout her career, Georgiana has held different senior positions at Excelcare Homes, including Unit Manager and Dementia Lead. During her time in these roles, she played a pivotal part in supporting homes to achieve compliance, improve quality, and deliver truly person-centred care.


Her warm, approachable nature and wealth of expertise make her a natural fit for leading the team at Fitzwilliam House

Frequently Asked Questions about Excelcare Fitzwilliam House

What types of Care is Excelcare Fitzwilliam House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Fitzwilliam House have?

There are 40 Single Rooms.

What are the Facilities & Services at Excelcare Fitzwilliam House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Excelcare Fitzwilliam House to the centre of Cambridge?

5.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Fitzwilliam House to verify any information. View our terms and conditions. Excelcare Fitzwilliam House has an Enhanced Service - more info.