Excelcare Fitzwilliam House

This is a friendly, caring, spotlessly clean and well organised care home. The staff are absolutely fantastic - keeping me up to date, knowing the residents in detail and able to answer questions as well as provide support. Although the building itself is not modern it is well maintained and light and airy. Laundry services are mainly effective in ensuring everyone's clothing is returned. There are usually lots of activities in the main lounge. The only gripe really is that the food is a bit variable. The care home gets good support from its local GP practice and advanced nurse practitioner. The manager is excellent and very knowledgeable. They provided excellent very compassionate end of life care to my mum

Thank you to you all for everything you do.

The staff are great and look after my mum's needs; she reports feeling looked after. The room is lovely and she enjoys the food. She is always well dressed in her own clothes.

Thank you all for looking after our dad so well over the last two and a half years. As a family we always always felt very welcomed and knew that dad was getting the best of care. The whole team at Fitzwilliam were always very kind and caring going over and beyond to make dad's final days the most peaceful and calm. We will always be grateful xx

Fantastic place, great people who really care for the residents. I am so happy my mum is being looked after by such a great team. I have no hesitation in recommending this home to look after your loved ones.

People who lived at Fitzwilliam House Care Home received outstanding care from a staff team who were passionate about delivering a high-quality, person-centred service. People were truly valued and staff knew each person well. People's views were respected and they were involved in everything that happened in the home. People were happy to be living there, and relatives trusted the staff team to look after their family members.

So lovely to be amongst you all in the last 2 days visiting mum. Lots of lovely memories were made. It's a very happy place with happy staff and it makes an incredible difference to a visitor. We are very comforted seeing her, being able to easily talk to staff about her care, being introduced to new faces who seem instantly to know mum and her ways.

The staff at this residential home are not only highly professional but also deeply compassionate, consistently going above and beyond to provide exceptional care. They create an environment where residents feel valued, respected, and truly loved, offering personalised care that meets the unique needs of each individual. Whether it's assistance with daily activities, medical care, or emotional support, the staff is dedicated to ensuring that every resident receives the attention and care they deserve.

The team's commitment to fostering positive outcomes is evident in the way they approach each resident's care plan. They pay close attention to physical, emotional, and social needs. Residents engage in stimulating activities, designed to enhance cognitive function, physical health, and overall happiness. From arts and crafts to exercise programs and social events, the activities are tailored to keep residents mentally and physically active, fostering a sense of community and joy.

Mum moved into the care home in July 2023 after being diagnosed with Alzheimer's Dementia. The staff quickly made us feel at ease and explained how Mum would be cared for. Now in December, we can honestly say that we are very impressed with the care Mum has received. All the staff are excellent and approachable with any concerns which may arise. It's good to know Mum is cared for and safe in her new home.

Fitzwilliam House has everything my auntie needs. The staff are friendly, caring and knowledgeable of the residents. As my auntie’s nephew, I can’t ask for much more! My auntie had a fall and a member of staff rang me, informing me she was going to the hospital.

The Fitzwilliam team are always so helpful and with a smile on their faces, even when things are really difficult. Lunches are very tasty and relevant to people with dementia. Now that my husband is non weight-bearing he has to be hoisted from chair to bed etc. Always carried out with care talking to him the whole time so that he is aware of what is going on. Well done and thank you.

My mother has been at Fitzwilliam for almost 4 happy years. Although at times she can be a little difficult she is never treated with anything but kindness and consideration. This is all due to the amazing staff and their endless patience, for which I am extremely grateful and full of praise. The home is always full of laughter and high spirits, a truly happy place. Testament to this is the staff retention which in itself must speak volumes. Thank you to each and every one of you for all that you do.

My mother has been a resident at the care home for 2 and a half years. Prior to her entering I struggled, as her son, to deal with the demands that an elderly person with dementia needs. My life changed when my mother became a resident of Fitzwilliam. They dealt with everything. My mother always looks clean and well-presented. I have often sat and watched the interaction between staff and residents and there is a loving family bond between them. Well done all at Fitzwilliam, Cottenham - you are all great.

I believe that my dad is lucky to live at Fitzwilliam, and it is the staff at Fitzwilliam with their friendliness, experience and compassion that makes this an outstanding care home.

Mum was very content, she settled much quicker than we expected and her family were very happy with the care she received during her 10 months at Fitzwilliam House. It was such a shame to have to move her when her nursing needs increased.

The home itself is lovely, really welcoming and it has a lovely atmosphere. The staff all seemed great and when I heard/saw them interacting with the other residents you could tell they really cared.

The team at Fitzwilliam House Care Home are always cheerful and attentive - well done to each and every one of you for your compassion and dedication. They have a wide variation of residents in their care and they take account of individual needs and capabilities. Different activities happen every week to stimulate and encourage residents, mentally and physically, and they look great fun! Keep doing what you are doing.

I can not fault the care that my mum has received, the staff are excellent and the facilities are excellent. Mum is really happy and safe in the home, well looked after. My sister and I both have peace of mind that she's safe and well looked after.

I cannot thank Fitzwilliam House enough, we recently lost my nanna, and the care that they gave her in her last weeks was just incredible and I will forever be thankful for their support and love and care they provided.

Even before Nanna was very poorly, everyone at Fitz has always been amazing. It feels more like a family than a care home! Thank you all so much, nannas dementia journey would not have been the same without Fitz.

Many thanks.

Great little place -10/10.