Fitzwilliam House

Rooks Street, Cottenham, Cambridge CB24 8QZ
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9.7 93 Reviews
  • Fitzwilliam House, Cambridge
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.

Fitzwilliam House offers long-term and respite care It is divided into two units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Fitzwilliam House can enjoy a variety of communal areas with a separate dining area and kitchenette on the ground floor and one large combined lounge and dining area on the first floor, supplemented with a small kitchenette, as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor is accessed by stairs or a lift.

Fitzwilliam House provides care and support 24 hours a day, housekeeping including a laundry service, traditional home-cooked meals, using fresh ingredients and meaningful activities and outings planned through a structured programme following discussions with the people living in Fitzwilliam House and their families.
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Care Provided by Fitzwilliam House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Fitzwilliam House to find out the exact price for your requirements.

Contact Fitzwilliam House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Fitzwilliam House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Georgiana Ispas (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Free Parking available

Fitzwilliam House Reviews (93)

9.7

Fitzwilliam House has a Review Score of 9.7 (9.747) out of 10, based on 15 reviews in the last 2 years.
Over all time Fitzwilliam House has 93 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fitzwilliam House
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Total of 93, showing 21-40
Review from Jenny W (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Fitzwilliam for 15 month now. The home is warm and welcoming and the staff very caring. Having helped look after my dad when he lived at his home it was important for me to stay involved with how he is cared for. At Fitzwilliam, I have been lucky enough to get to know
the staff, who are happy to talk with me about any concerns or suggestions I may have.
I believe that my dad is lucky to live at Fitzwilliam, and it is the staff at Fitzwilliam with their friendliness, experience and compassion that makes this an outstanding care home.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for this amazing 5 star review. We are so pleased to hear that your father is happy at Fitzwilliam and that you feel that this is an outstanding home; that really means a lot to us at all Excelcare!
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Review from L H (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very content, she settled much quicker than we expected and her family were very happy with the care she received during her 10 months at Fitzwilliam House. It was such a shame to have to move her when her nursing needs increased.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you so much for taking the time to write a review of Fitzwilliam House, we are glad that you were happy with the care.
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Review from L J (Friend of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly neighbour recently had to move into Fitzwilliam as she could no longer manage at home. When I visited her I was amazed by how much better she looked in such a short space of time. It’s amazing what the right care can do.
The home itself is lovely, really welcoming and it has a lovely atmosphere.
The staff all seemed great and when I heard/saw them interacting with the other residents you could tell they really cared.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for your 5 star review of Fitzwilliam House. We are pleased to hear your friend is doing well at the home. Our team do work very hard to ensure the people that live at Fitzwilliam House are happy and well cared for. We will pass on your comments to the team.
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Review from Anita M (Daughter-in-law of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Fitzwilliam House Care Home are always cheerful and attentive - well done to each and every one of you for your compassion and dedication. They have a wide variation of residents in their care and they take account of individual needs and capabilities. Different activities happen every week
to stimulate and encourage residents, mentally and physically, and they look great fun! Keep doing what you are doing.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for your review of Fitzwilliam House. We are pleased to hear you find the team cheerful and enjoy the range of activities on offer.
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Review from Carole M (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the care that my mum has received, the staff are excellent and the facilities are excellent. Mum is really happy and safe in the home, well looked after. My sister and I both have peace of mind that she's safe and well looked after.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam HouseThank you for your five-star review of the Fitzwilliam House, we are pleased to hear that your mum is happy at the home.
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Review from Hannah W (Granddaughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Fitzwilliam House enough, we recently lost my nanna, and the care that they gave her in her last weeks was just incredible and I will forever be thankful for their support and love and care they provided.


Even before Nanna was very poorly, everyone at Fitz has always been amazing.

It feels more like a family than a care home! Thank you all so much, nannas dementia journey would not have been the same without Fitz.


Many thanks.

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Review from Sophie D (Goddaughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fab place.
Daily activities and the staff are all amazing people.
Always clean and tidy and always friendly and helpful.
They call me daily if need be to update me on stuff concerning my auntie.
Great little place -10/10.
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Review from Gordon R (Son of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After struggling on her own, my mother was admitted with dementia 3 years ago and immediately settled in her new surroundings, being back amongst company certainly helped with this.
I have nothing but high praise for all the staff who are very caring and considerate of the individual needs of the residents
and always welcome visitors with a friendly smile. I was always kept updated with any issues that arose with mum, however trivial, which was so reassuring.


All the staff deserve praise but I will give a special mention to her carer who was brilliant in the attentive and supportive care she showed mum. The home is well-run and always kept clean. Lots of entertainment is provided for them to enjoy and even partake in. The food the residents are served is superb. Mum, sadly passed earlier this month, and I was warmed by the sympathy all the staff, who had become friends, showed when I made my final visit. Fitzwilliam Care Home is an excellent facility, run by excellent staff.

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Review from Chris P (Son of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff care so much for all the residents like they are one of their relatives for many of them there's nothing they won't do, the clothes are washed well and quickly to keep the patients in tip-top looks along with the food which is as good as many hotels would love to serve up, last week on our
visit out of nowhere warm homemade doughnuts appeared and the smile on everyone was a pleasure to see.
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Review from David C (Husband of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has dementia and she is without mobility. She has been a resident at Fitzwilliam House for just over two years. During this time, both me and my children have been very happy with the care and kindness shown to my wife. We have been happy and content. I have been very impressed with how all
the staff, that is, carers, cooks and cleaning staff, go about their individual tasks to make the Fitzwilliam such a pleasant and well run home.
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Review from Debra A (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to put my mum into a care home was one of the hardest experiences of my life but the staff at Fitzwilliam House have always been so caring and supportive. They encourage a family atmosphere which permeates the home so that even the residents themselves to the best of their ability look after
one another and comfort each other. Everyone is treated with dignity, respect and gentle care and staff go out of their way to meet the resident's needs. There are regular singing, music and bingo activities which are loved by all and whenever there is a birthday it is celebrated with an individually presented cake. The food is of a high standard as is the level of cleanliness and, as a family member, you are always welcomed into the mix. I appreciate being able to visit often and to be able to take mum out for walks and for family occasions. I truly believe that all the staff in the home do their very best to provide an outstanding level of care for which I am very grateful!
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Review from Jonathan A (Son of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team keep me fully informed regarding the issues with my father and dementia. They are polite, helpful, kind, caring and considerate. The managers are informative, friendly, open and induce open dialogue through trust. It is very hard for me to see my father in a deteriorated state. I am very grateful
for their help with him during these last stages of his long life.
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Review from E W (Daughter of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always happy and go the extra mile to keep the residents comfortable and entertained. Such a lovely, caring place; thanks all. It’s not easy to leave a loved one with someone else, but they know everyone really well, their individual likes and dislikes, and give very personalised service.
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Review from Carol B (Daughter-in-law of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a pleasure visiting mum (I call her mum but she’s my mother-in-law). She’s happy safe and extremely well cared for. Thank you to everyone that looks after her. Never a problem being there - always polite and helpful- a fabulous bunch of staff. The activities co-ordinator is amazing - thank you
all! You are brilliant!
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Review from K H (Granddaughter of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Fitzwilliam House has been amazing! The staff have made the decision and process to move Nan into a home so much easier for both myself and her, most importantly. All the staff have been so welcoming and friendly. Nan has become so much more social and enjoys interacting with the
people around her as well as the activities arranged. It’s wonderful to see her making new friends and really showing her real self again. Nan tells me how happy she is every time I visit, and I know if I had any worries, the team would be more than happy to help me. I really appreciate everything Fitzwilliam House has done for Nan!
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Review from D V (Friend of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I have visited my friend's mother, I found Fitzwilliam House to be very welcoming.
The staff are helpful and friendly.
Service is extremely professional.
My friend's mum is so happy and treated like family.
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Review from R T (Son of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Fitzwilliam House for always being so kind and compassionate with my father, he sadly passed away but the home and the team were so gentle throughout, I did not live locally so found it difficult to visit often but I always knew he was being looked after well.
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Review from Marion C (Daughter of Resident) published on 25 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the care given to my mother for the past year. The staff are all very friendly and efficient and are happy to chat with her. It is lovely now that the Covid restrictions are being relaxed and she can see more of her family, especially her great-grandchildren. I am impressed
by the hands-on approach of the manager.
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Review from P F (Father of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home with such caring staff, a joy to have such dedicated people looking after our older generation. The time spent making short films at Christmas for the residents and the setting up of all activities outside thought out the year is absolutely commendable.
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Review from Tara S (Granddaughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a beautiful home, my grandmother is so happy here. It really is a little family, the staff are brilliant and provide superb care for her. There’s always activities going on that the residents love. I can’t recommend this place enough.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Fitzwilliam House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Fitzwilliam House is calculated as follows: ( (161 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 180 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Fitzwilliam House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Georgiana

Georgiana Ispas

Job Title: Home manager Joined: 2025

Georgiana joined the Fitzwilliam House team on 1st July 2025. Georgiana
brings with her over 10 years of experience in the adult health and social care sector, with a strong background in residential and dementia care.


Throughout her career, Georgiana has held different senior positions at Excelcare Homes, including Unit Manager and Dementia Lead. During her time in these roles, she played a pivotal part in supporting homes to achieve compliance, improve quality, and deliver truly person-centred care.


Her warm, approachable nature and wealth of expertise make her a natural fit for leading the team at Fitzwilliam House

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwilliam House to verify any information. View our terms and conditions. Fitzwilliam House has an Enhanced Service - more info.