






Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.
Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.
Fitzwilliam House offers long-term and respite care It is divided into two units over two floors....
Care Provided by Excelcare Fitzwilliam House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Fitzwilliam House for full pricing details and T&Cs.
Contact Excelcare Fitzwilliam House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Georgiana Ispas(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (10)
Parking
- Free Parking available
Excelcare Fitzwilliam House Reviews (105)
Excelcare Fitzwilliam House has a Review Score of 9.8 (9.825) out of 10, based on 27 reviews in the last 2 years.
Over all time Excelcare Fitzwilliam House has 105 reviews.
The compassion shown to everyone is heart warming.
The new manager is always around to answer any questions and is always smiling, she made me feel so welcome.
Thank you to you all for everything you do.
Thank you very much for your feedback. Its always a pleasure to see you, and please rememberwere always here for you
The staff are great and look after my mum's needs; she reports feeling looked after. The room is lovely and she enjoys the food. She is always well dressed in her own clothes.
Thank you very much for your feedback.Mum is deeply loved by everyone at Fitzwilliam House, and the team will be truly pleased to read your kind review.We really appreciate you taking the time to share your thoughts.
Thank you all for looking after our dad so well over the last two and a half years. As a family we always always felt very welcomed and knew that dad was getting the best of care. The whole team at Fitzwilliam were always very kind and caring going over and beyond to make dad's final days the most peaceful and calm. We will always be grateful xx
Thank you very much for your kind review it is truly appreciated. Your dad was deeply loved, and you all, as a family, hold a special place in our hearts. I will share your lovely words with the team, and I know they will be very grateful to receive them.
Fantastic place, great people who really care for the residents. I am so happy my mum is being looked after by such a great team. I have no hesitation in recommending this home to look after your loved ones.
Thank you so much for your feedbackit truly means a lot to us and the team. Your support and guidance help us grow and improve every day, and were very grateful for it.
People who lived at Fitzwilliam House Care Home received outstanding care from a staff team who were passionate about delivering a high-quality, person-centred service. People were truly valued and staff knew each person well. People's views were respected and they were involved in everything that happened in the home. People were happy to be living there, and relatives trusted the staff team to look after their family members.
Thank you so much for the lovely and positive feedback, it means so much to us as a team to receive this.
So lovely to be amongst you all in the last 2 days visiting mum. Lots of lovely memories were made. It's a very happy place with happy staff and it makes an incredible difference to a visitor. We are very comforted seeing her, being able to easily talk to staff about her care, being introduced to new faces who seem instantly to know mum and her ways.
Thank you for taking the team to leave your lovely review. It is so lovely to hear that you made lots of lovely memories with Mum during your visits. I will ensure your positive feedback is shared with the team.
The staff at this residential home are not only highly professional but also deeply compassionate, consistently going above and beyond to provide exceptional care. They create an environment where residents feel valued, respected, and truly loved, offering personalised care that meets the unique needs of each individual. Whether it's assistance with daily activities, medical care, or emotional support, the staff is dedicated to ensuring that every resident receives the attention and care they deserve.
The team's commitment to fostering positive outcomes is evident in the way they approach each resident's care plan. They pay close attention to physical, emotional, and social needs. Residents engage in stimulating activities, designed to enhance cognitive function, physical health, and overall happiness. From arts and crafts to exercise programs and social events, the activities are tailored to keep residents mentally and physically active, fostering a sense of community and joy.
Thank you so much for your positive comments about our team at Fitzwilliam. I will ensure we share your positive feedback with the team.
Mum moved into the care home in July 2023 after being diagnosed with Alzheimer's Dementia. The staff quickly made us feel at ease and explained how Mum would be cared for. Now in December, we can honestly say that we are very impressed with the care Mum has received. All the staff are excellent and approachable with any concerns which may arise. It's good to know Mum is cared for and safe in her new home.
Thank you for your 5-star review of Fitzwilliam Care Home. We are glad to hear you are pleased with the care your mum receives at the home.
Fitzwilliam House has everything my auntie needs. The staff are friendly, caring and knowledgeable of the residents. As my auntie’s nephew, I can’t ask for much more! My auntie had a fall and a member of staff rang me, informing me she was going to the hospital.
Thank you for your review of Fitzwilliam House. We are pleased to hear you find the team friendly, caring and knowledgeable, we will pass on your comments to the team.
The Fitzwilliam team are always so helpful and with a smile on their faces, even when things are really difficult. Lunches are very tasty and relevant to people with dementia. Now that my husband is non weight-bearing he has to be hoisted from chair to bed etc. Always carried out with care talking to him the whole time so that he is aware of what is going on. Well done and thank you.
Thank you for taking the time to write this 5-star review. Our team work extremely hard and appreciate your comments which we will pass on to everyone at the home.
My mother has been at Fitzwilliam for almost 4 happy years. Although at times she can be a little difficult she is never treated with anything but kindness and consideration. This is all due to the amazing staff and their endless patience, for which I am extremely grateful and full of praise. The home is always full of laughter and high spirits, a truly happy place. Testament to this is the staff retention which in itself must speak volumes. Thank you to each and every one of you for all that you do.
Thank you for your fantastic review and lovely comments, we appreciate your comments and will ensure they are passed on to all of the team at Fitzwilliam House.
My mother has been a resident at the care home for 2 and a half years. Prior to her entering I struggled, as her son, to deal with the demands that an elderly person with dementia needs. My life changed when my mother became a resident of Fitzwilliam. They dealt with everything. My mother always looks clean and well-presented. I have often sat and watched the interaction between staff and residents and there is a loving family bond between them. Well done all at Fitzwilliam, Cottenham - you are all great.
Thank you for your heartfelt review. We understand how difficult it is to move your loved one into a care home and we are pleased to hear that your mother is happy at Fitzwilliam House.
I believe that my dad is lucky to live at Fitzwilliam, and it is the staff at Fitzwilliam with their friendliness, experience and compassion that makes this an outstanding care home.
Thank you for this amazing 5 star review. We are so pleased to hear that your father is happy at Fitzwilliam and that you feel that this is an outstanding home; that really means a lot to us at all Excelcare!
Mum was very content, she settled much quicker than we expected and her family were very happy with the care she received during her 10 months at Fitzwilliam House. It was such a shame to have to move her when her nursing needs increased.
Thank you so much for taking the time to write a review of Fitzwilliam House, we are glad that you were happy with the care.
The home itself is lovely, really welcoming and it has a lovely atmosphere. The staff all seemed great and when I heard/saw them interacting with the other residents you could tell they really cared.
Thank you for your 5 star review of Fitzwilliam House. We are pleased to hear your friend is doing well at the home. Our team do work very hard to ensure the people that live at Fitzwilliam House are happy and well cared for. We will pass on your comments to the team.
The team at Fitzwilliam House Care Home are always cheerful and attentive - well done to each and every one of you for your compassion and dedication. They have a wide variation of residents in their care and they take account of individual needs and capabilities. Different activities happen every week to stimulate and encourage residents, mentally and physically, and they look great fun! Keep doing what you are doing.
Thank you for your review of Fitzwilliam House. We are pleased to hear you find the team cheerful and enjoy the range of activities on offer.
I can not fault the care that my mum has received, the staff are excellent and the facilities are excellent. Mum is really happy and safe in the home, well looked after. My sister and I both have peace of mind that she's safe and well looked after.
Thank you for your five-star review of the Fitzwilliam House, we are pleased to hear that your mum is happy at the home.
I cannot thank Fitzwilliam House enough, we recently lost my nanna, and the care that they gave her in her last weeks was just incredible and I will forever be thankful for their support and love and care they provided.
Even before Nanna was very poorly, everyone at Fitz has always been amazing. It feels more like a family than a care home! Thank you all so much, nannas dementia journey would not have been the same without Fitz.
Many thanks.
Daily activities and the staff are all amazing people.
Always clean and tidy and always friendly and helpful.
They call me daily if need be to update me on stuff concerning my auntie.
Great little place -10/10.
I have nothing but high praise for all the staff who are very caring and considerate of the individual needs of the residents and always welcome visitors with a friendly smile. I was always kept updated with any issues that arose with mum, however trivial, which was so reassuring.
All the staff deserve praise but I will give a special mention to her carer who was brilliant in the attentive and supportive care she showed mum. The home is well-run and always kept clean. Lots of entertainment is provided for them to enjoy and even partake in. The food the residents are served is superb. Mum, sadly passed earlier this month, and I was warmed by the sympathy all the staff, who had become friends, showed when I made my final visit. Fitzwilliam Care Home is an excellent facility, run by excellent staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (2)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
- 27 Aug 2026Organiser: Excelcare Fitzwilliam House
- 24 Sep 2026Organiser: Excelcare Fitzwilliam House
Accreditations
There are no accreditations posted yet for Excelcare Fitzwilliam House.
Meet the Team (1)

brings with her over 10 years of experience in the adult health and social care sector, with a strong background in residential and dementia care.
Throughout her career, Georgiana has held different senior positions at Excelcare Homes, including Unit Manager and Dementia Lead. During her time in these roles, she played a pivotal part in supporting homes to achieve compliance, improve quality, and deliver truly person-centred care.
Her warm, approachable nature and wealth of expertise make her a natural fit for leading the team at Fitzwilliam House
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