St Fillan Road, Colchester CO4 0PT
St Fillans Care Centre in St Fillan Road, Colchester is from the portfolio of Excel Care, a premier care provider.
Opened by the Mayor of Colchester Christopher Arnold on May 24th 2012, this light, airy spacious building is beautifully decorated and aesthetically pleasing to the eye.
The home offers a variety of accommodation from garden rooms on the ground floor to a first floor apartment for a couple.
A hardworking and attentive team really focus on the needs of residents treating them as the individuals they are.
Staff care for those people requiring either residential or nursing care as well as people living with Dementia.
Situated in the peaceful residential area of St Johns in Colchester, St Fillans is literally a few minutes’ drive from Ipswich Road and the A12.
Please don’t hesitate to contact should you wish any further information, a friendly team will be happy to help you in any way they can.
Group: Excelcare Holdings
Person in charge: Carol Preston (Home Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Admission Information: Ages 18+.
Single Rooms: 71
Rooms with ensuite WC: 71
Weekly Charges Guide: Personal Care Single £950 – £1300 (These prices are only a guideline, please contact St Fillans Care Centre to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on St Fillans Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
St Fillans Care Centre has a Review Score of 7.4 (7.391)
The Review Score of 7.4 (maximum of 10) for St Fillans Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for St Fillans Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for St Fillans Care Centre is calculated as follows: ( (6 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 23 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.391 Points relating to the number of positive Reviews for St Fillans Care Centre is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 2 Reviews ÷ 14.2 Target = 0.141
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by June H (Mother of Resident) on Monday 12 February 2018. Relates to February 2018.
There has been a lot of improvements over the last year, lots more activities. I went to relatives meeting and lots of good things are going to happen, what the manager says does happen.
This wasn't the case in the past. All the staff are wonderful as my daughter has been at St Fillans for 4 years we have seen many changes, but the care has been constant. My daughter loves the staff and it's lovely when I have to leave I know she is well looked after.
How likely would you be to recommend St Fillans Care Centre? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Poor
Safety / Security: Good
Carol Preston, General Manager at St Fillans Care Centre responded to this review on 12 Feb 2018:
Thank you for your review, we will take on board your comments about the food and make any necessary changes to ensure we improve the quality of food going forward.
Review submitted from a Postal Card by J M (Relative of Resident) on Thursday 16 November 2017. Relates to November 2017.
I recall attending a relatives meeting at St Fillans in June of this year, soon after the arrival of the new care home manager. At the time there was an acknowledgement that there was a need to improve standards across the home.
Whilst its still early days, I am pleased to say that there has already been a noticeable improvement in standards across the home.
In my view, there is now a more 'homely' feel around the place and I particularly appreciate the renewed warmth, kindness and care shown to my aunt and uncle.
Thank you to everyone involved in achieving this improvement and please keep it going.
How likely would you be to recommend St Fillans Care Centre? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Safety / Security: Good
Value for Money: Satisfactory
Carol Preston, General Manager at St Fillans Care Centre responded to this review on 17 Nov 2017:
Thank you for your encouraging words and positive review. We are glad that you have seen and felt the difference we are making to the residents lives at St Fillans.
There are currently no awards/recognitions posted yet for St Fillans Care Centre
Job Title: Home Manager
Carol joined the team at St Fillans in May 2017, bringing with her 37 years of experience in the Health & Social Care Sector.
Carol specialises in Dementia Care and holds a number of relevant qualifications, including a Diploma in Dementia Care. Carol is currently undertaking her Level 5 in Leadership and Management.
Carol also has first-hand experience in caring for a relative who was living with a Dementia and is passionate about making a difference to the lives of residents living at St Fillans.
There are currently no Care Home Idol entrants who have performed at St Fillans Care Centre