Excelcare St Fillans Care Home

St Fillan Road, Colchester CO4 0PT
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9.9 87 Reviews
  • Excelcare St Fillans Care Home, Colchester
Nestled in a quiet residential area of St John’s, near Colchester in Essex, beautiful St Fillans Care Home provides a variety of long-term and respite care, including residential, residential dementia, nursing, nursing dementia and end of life care.

With over 30 years’ experience in designing and building care homes, Excelcare has a wealth of knowledge when creating a home from home. As a purpose-built care home, which first opened its doors in 2012, St Fillans was built with comfort, safety and a personal approach to care in mind.

With bright airy lounges and dining rooms, spacious en-suite bedrooms and a variety of different welcoming spaces, which are used by residents and visitors, the design of the home supports comfortable living in beautiful surroundings.

The kind and compassionate team members live in the local community, coming from nearby areas such as Highwoods and Greenstead. They take great pride in caring for the people who live here, just like a loving family. As you would expect from a family-owned and run company, they also provide a friendly, listening ear for residents’ loved ones, too.

At St Fillans, the team are dedicated to ensuring everyone leads a full, active and happy life with an abundance of opportunities to enjoy the things they love, whilst being supported to try new things, too. The Lifestyle Coordinator, supported by the wider care team, hosts a range of group and one-to-one activities throughout the week, meaning there is always something fun going on.

Please don’t hesitate to contact should you wish any further information, the friendly team are always happy to help.
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Care Provided by Excelcare St Fillans Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1735
  • Self-Funded Nursing Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1375
  • RESPITE Self-Funded Residential Dementia Care: from £1399
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

The price(s) shown are provided by the care home. Contact Excelcare St Fillans Care Home for full pricing details and T&Cs.

Contact Excelcare St Fillans Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Excelcare St Fillans Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anumol Thomas (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • There is parking to the front and rear of the home.

Excelcare St Fillans Care Home Reviews (87)

9.9

Excelcare St Fillans Care Home has a Review Score of 9.9 (9.891) out of 10, based on 22 reviews in the last 2 years.
Over all time Excelcare St Fillans Care Home has 87 reviews.

Overall Experience
  • 77
  • 8
  • 1
  • 0
  • 1
Date Published
  • 87
  • 6
  • 16
  • 22
  • 65
Reviewer Connection to Excelcare St Fillans Care Home
  • 30
  • 17
  • 10
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 21-40
Review from Mary C (Partner of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a well-run and happy home. Lovely carers, never complaining. Good nursing and the entertainment is excellent. Everybody is helpful and willing.
Reply from Anumol Thomas, care manager at Excelcare St Fillans Care HomeHi Mary, thank you for your kind words. We feel happy to know that your partner is happy and well looked after here.
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Review from Jane B (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is at end-of-life - the care given is really good and the staff on St Johns could not be more genuine in the care and compassion they show to both the residents and their families.
In the last few months, the entertainment has gone from strength to strength, this is down to one person who
manages this now.
The care home manager is very kind and compassionate.
Reply from Anumol Thomas, Care Manager at Excelcare St Fillans Care HomeThank you for the kind words, they really do mean a lot to us as a team. We are committed to delivering outstanding care to those we look after.
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Review from Kelsy B (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found St Fillans Care Home very caring and friendly. The environment is clean and staff are amazing. Management team is prompt and approachable. Good activity team which goes above and beyond. I am happy and so is my dad.
Reply from Anumol Thomas, Home manager at Excelcare St Fillans Care HomeHi Kelsy, thanks for the kind response. You all know where we are and we are always ready to go that extra mile for our loved ones.
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Review from Jane L (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has lived at St Fillans for almost 6 years and throughout this time the care and kindness of the whole team have been exceptional. The care Home management team have supported our Mum wholeheartedly and are always available for a friendly chat and to share their experience and wisdom.
The nursing
and healthcare staff are just fantastic, so kind and caring. Without their compassion, skill and understanding of complex needs, Mum would not have thrived and overcome so many of the challenges that failing health can bring.
A special thanks to all the nurses and healthcare staff within the Charter Hall Suite who support our Mum on a daily basis. Their kindness, empathy and dedication is appreciated beyond words.
A final note of thanks to the wider Team at St Fillans who make Mum’s experience so great. With engaging activities, tasty food, and a flawless laundry and housekeeping service we could ask no more. Our thanks to everyone.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Excelcare St Fillans Care HomeThank you for taking the time to write this 5-star review. We are pleased to hear your mum is happy with all aspects of St Fillans Care Home. We will pass on your glowing comments to the team.
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Review from Mandy W (Relative of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing, friendly home. Residents are well looked after. There are plenty of food choices every day. Carers go above and beyond, and the entertainment staff are always happy to help too. Highly recommend!
Reply from Anu Thomas, Home Manager at Excelcare St Fillans Care HomeThank you for taking the time to leave a review of St Fillans Care Home. The team go above and beyond to deliver exceptional care, they will be delighted with your comments.
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Review from V G (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home has been rated ‘requires improvement’ by the CQC, please take some time considering this care home for your loved one, it does lack some basic requirements you would expect. Hopefully with close monitoring by the CQC the Manager can assist the staff by bringing themselves up to some suitable
basic care.
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Review from N H (Friend of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff, exceptionally welcoming, friendly and a fantastic family feel all round. Couldn't find fault with the place. The staff really seemed to genuinely care and attended very quickly when called. Most Importantly the the resident I visited was happy there and even liked the food! Left feeling
very relieved.
Reply from Anumol Thomas, Care Manager at Excelcare St Fillans Care HomeThank you for your appreciation and kind words. We are happy and content that you found your loved one well looked after and happy. Looking forward to meeting you again.
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Review from Angela J (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently came to St Fillans for respite while our father has an operation. She has been to the nursing home before and we have always found staff to be attentive, kind and responsive to our questions or suggestions. Mum is on St John's wing and we can honestly say that all members of staff we have
come into contact with have been helpful, friendly and knowledgeable about Mum's needs. During this most recent stay, we have been so pleased that Mum has been able to be involved in the numerous activities going on around the home. Thanks to the team, she has participated in a wide variety of things this week and we have been able to see her on social media enjoying them when we cannot be there to see them ourselves. This is a real reassurance to us all to know that she is being motivated and engaged in purposeful things. We would definitely recommend St Fillans and thank all the staff on St John's ward and the home as a whole for caring for her so well.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Excelcare St Fillans Care HomeThank you for this glowing review of St Fillans Care Home. We are really happy to hear that your mother's respite stay went well. It is great to hear that she was able to join in the activities. It is lovely to hear that you would recommend St Fillans - that really means a lot to us!
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Review from Jackson W (Friend of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend at the care home last month, and I just wanted to share my experience there.
I felt pleased by what I saw there. I mean the staff's behaviour and approach towards the residents were so admirable. They were calm and attentive towards them. Even the residents seemed like they were
having a great time and had no issues at all. They were friendly with me too. I felt delighted throughout my chats. I didn't feel like a stranger at all. And something worth mentioning is the way they've kept the whole place neat!
I believe they're all really hard-working and well-coordinated. It is probably what made me feel cosy even though it was my first visit there. Everything was so right and perfect. Their commitment to their duty actually inspired me.
Reply from Anumol Thomas, Care Manager at Excelcare St Fillans Care HomeThank you for your kind words. We are so happy as a team to know that we are doing a great job.
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Review from R B (Friend of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wholeheartedly recommend it due to the exceptional care they gave to my friend's relative while she was a resident at St Fillans Care Home. The manager was very kind and professional, as were the staff.
Reply from Anumol Thomas, Care Manager at Excelcare St Fillans Care HomeDear Ritu, thank you for the kind words. We are so happy to know that your friend's loved one received exceptional care at St Fillans.
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Review from T S (Son of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum did a respite stay at St Fillans, and we cannot recommend the care enough. The team of staff was very caring and understanding. The management acted very quickly to facilitate the admission. There were a lot of activities, and the facilities were outstanding. The home appeared clean and tidy always,
and the food was great.
Reply from Anumol Thomas, Care Manager at Excelcare St Fillans Care HomeThanks for the kind words. We are really happy to say that mum enjoyed her stay at St Fillans.
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Review from Amal J (Relative of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything looks fantastic in this home. I absolutely love the atmosphere that they are providing for the residents over there. Management and the staff are doing a great job to keep up with the facilities and all other things.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare St Fillans Care HomeThank you for your very kind words - we have a great team at St Fillans, and we are pleased to hear that you are happy with the care your loved one is receiving.
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Review from L T (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently moved into St Fillans and settled in very well. The staff are friendly, and the home is very clean. Management is very approachable, and my dad is taking part in activities I never thought he would; my dad is very happy.
Reply from Anumol Thomas, home manager at Excelcare St Fillans Care HomeWe are so pleased that Dad has settled in well; yes, he certainly is enjoying the activities, which is great to see. We are lucky to have him as part of our St Fillans family.
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Review from J B (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Fillans is a very clean, warm, loving home. Staff go above and beyond, and it's so nice to see my dad smile again. The lifestyle coordinator is a credit to St Fillans, providing person-centred activities for each individual. She is amazing. I feel my dad has found himself again, smiling, laughing,
and most of all happy.
Reply from Anumol Thomas, Care Manager at Excelcare St Fillans Care HomeThanks for the wonderful comments. We are happy to hear that your loved one is back to his happy self.
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Review from R W (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident here due to being of sound mind but arthritis and mobility problems meant I could no longer care for her. The staff here do a wonderful job with her and all the residents, fortunately now restrictions are lifting they have entertainers able to come in. The home is kept beautifully
clean and the garden is nice to sit in. The jubilee celebrations were excellent well done to the Lifestyle Coordinator and all the staff for their hard work on the 2 days.
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Review from Nick H (Son of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our choice of your care home was based on the excellent reviews seen online and the reputation that we have known about for some time. My wife visited the home some years ago while working as a community nurse and stated that it was very well run and that all the residents appeared very happy. I found
all the staff were extremely helpful and confident in their work. Overall, an excellent home.
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Review from Nina S (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in this care home since October, and we can already see a great change in her already. She is smiling, laughing, eating and sleeping better, thanks to the great care from all staff.
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Review from Janice M (Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have resided at St Fillans for almost one year. St Fillans, in my opinion, its home and especially the staff are excellent, and in my opinion, this is the best care home I have encountered, and I am very happy and settled here.
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Review from Louise P (Daughter of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has very recently moved into St Fillans as her care needs have increased due to worsening dementia. The staff have been amazing. Allowed me in the day before Mum's move to make her room personalised, so familiar when Mum arrived. Mum appears to have settled well and loves her new room and area.
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Review from Derek C (Friend of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An absolutely beautiful nursing home that was recommended to me by a friend. It has been newly redecorated and looks fantastic. Always clean and smells fresh. Lovely range of activities provided by the staff. I am always greeted with a smile and made to feel like part of the family. I thoroughly enjoy
every visit.
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Excelcare St Fillans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Excelcare St Fillans Care Home is calculated as follows: ( (239 Excellents x 5) + (10 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 258 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare St Fillans Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Anumol

Anumol Thomas

Job Title: Home Manager Joined: 2022

Anumol comes with more than a decade of nursing and management experience in both the public and private sectors. Anu is also known for a passion for enriching the lives of the people living at St Fillans Care Home and their loved ones and is full of enthusiasm and ideas. She is a passionate listener and puts her head and heart into everything she does. Anu was the winner of a proud Nurse of the Year award and is a career and technology enthusiast too.


Out of work, Anu is a mum of three and her interests include reading and trying interior decoration in her own home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare St Fillans Care Home to verify any information. View our terms and conditions. Excelcare St Fillans Care Home has an Enhanced Service - more info.