St Fillans Care Home

St Fillan Road, Colchester CO4 0PT
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9.8 80 Reviews
  • St Fillans Care Home, Colchester
Nestled in a quiet residential area of St John’s, near Colchester in Essex, beautiful St Fillans Care Home provides a variety of long-term and respite care, including residential, residential dementia, nursing, nursing dementia and end of life care.

With over 30 years’ experience in designing and building care homes, Excelcare has a wealth of knowledge when creating a home from home. As a purpose-built care home, which first opened its doors in 2012, St Fillans was built with comfort, safety and a personal approach to care in mind.

With bright airy lounges and dining rooms, spacious en-suite bedrooms and a variety of different welcoming spaces, which are used by residents and visitors, the design of the home supports comfortable living in beautiful surroundings.

The kind and compassionate team members live in the local community, coming from nearby areas such as Highwoods and Greenstead. They take great pride in caring for the people who live here, just like a loving family. As you would expect from a family-owned and run company, they also provide a friendly, listening ear for residents’ loved ones, too.

At St Fillans, the team are dedicated to ensuring everyone leads a full, active and happy life with an abundance of opportunities to enjoy the things they love, whilst being supported to try new things, too. The Lifestyle Coordinator, supported by the wider care team, hosts a range of group and one-to-one activities throughout the week, meaning there is always something fun going on.

Please don’t hesitate to contact should you wish any further information, the friendly team are always happy to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1735
  • Self-Funded Nursing Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1375
  • RESPITE Self-Funded Residential Dementia Care: from £1399
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact St Fillans Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Anumol Thomas (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • There is parking to the front and rear of the home.

St Fillans Care Home Reviews (80)

9.8

St Fillans Care Home has a Review Score of 9.8 (9.791) out of 10, based on 21 reviews in the last 2 years.
Over all time St Fillans Care Home has 80 reviews.

Overall Experience
  • 71
  • 8
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Date Published
  • 80
  • 9
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Reviewer Connection to St Fillans Care Home
  • 29
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  • 10
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  • 3
  • 2
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  • 1
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Total of 80, showing 61-80
Review from A M (Wife of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the home itself. So much kindness and consideration are given. The respect is shown to my husband.
Better system for finding missing clothing.
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Review from J S (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is in another, more expensive, care home where the environment and care standards are not as good as St Fillians. Mother feels like she's in a good hotel and has settled in well. They cope kindly with her dementia and physical incapabilities. This gives my sister and me confidence. They have
also facilitated us having family birthday parties in a small reception room. This is so appreciated.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your kind review, it is comforting to know that you feel your Mother is well cared for and you are happy with the service we provide at St Fillans Care home. We are glad that you have made use of our private dining room so that you can celebrate family birthdays, please let us know if you would like to use this facility in the future.

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Review from C H (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents are very well taken care of but activities are limited and there is no individual stimulation.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your positive review, I am sorry that you do not feel there is enough stimulation for your mother on a 1.1 basis perhaps next time you visit you could ask to meet with the lifestyles co-ordinator so they can discuss this with you in more detail and arrange for your mother to receive some additional 1.1 activity.

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Review from Michelle B (Daughter of Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t have asked for a better care home to look after my mum. She only spent about 4 months in there but was very happy and looked after well.
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Review from D C (Brother of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home, on the whole, looks nice and clean, but the cost are extortionate. The staff I have dealt with to date seem very good.
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Review from L N (Daughter of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, we have been very pleased with the home. Sometimes, the communication could be better on handovers between staff. The ordering of prescriptions could be made easier if a chemist more local to the home was used, as the chemist is not easy to access and new medications can take up to a week
to get, which is not really good enough. However, all staff appear to treat residents and relatives with kindness and dignity.
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Review from S D (Daughter of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot fault the care given to our Mum by all the staff. As well as the care given, we have also been supported.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for reviewing St Fillans Care Home, we are pleased you are happy with the care provided by the staff and they are extending that support to you and other members of the family. If we can be of any further support to you all, please let us know.

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Review from A A (Wife of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband has received at the home. He is happy and has settled in well. He is treated with respect.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your positive review we are pleased that you are happy with the care of your husband, thank you for allowing us to care for him.

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Review from Tim B (Son of Resident) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care for my mother so far. There is a good atmosphere in the home and staff are positive and caring.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your review, its good to know that you are pleased with the care of your mother, its an honour to be able to look after her.

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Review from Kelsey B (Granddaughter of Resident) published on 21 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was very well looked after - she was seen to when needed. The staff were very kind, friendly and they were amazing with my nan. I couldn’t fault them in any way.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your kind words it was an absolute honour and a pleasure to be able to care for your Grandmother.
We send our sincere condolences to you all at this sad and difficult time.

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Review from R S (Daughter of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a strong independent man. He was difficult to care for in his last few months. This hospice cared for him greatly and I saw only affection on the few times that I visited. I am forever grateful to them.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your kind words, it is good to know that you were happy with the care we provided to your dad, it was an honour to look after him.

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Review from R W (Son of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With all the negative views heard about care homes on the news we soon had our fears removed. When we first walked into the reception the atmosphere was welcoming yet professional, everyone was so attentive to Mums needs. We were then taken to Mum's room, we the family, had no feeling of fear leaving
her in their care, from the lead nurses, office staff and all other staff. The way they looked after Mum with so much love and care, were there for us the family, ready to put an arm around us, explaining what was happening to Mum, nothing was too much trouble. To us, the family, the care was outstanding. We have nothing but praise for them. We spent many hours between us at the end and were always made welcome with Mum ending her life with dignity.
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Review from Paul L (Son of Resident) published on 26 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only a resident of St Fillans for 2 weeks before she sadly passed away. The care and compassion that all members of staff at the home gave could not be faulted. Nothing was too much trouble and there was always someone available to talk to or see to mum's needs.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your kind words at such a difficult and sad time for you and all your family, I am glad that we were able to make your Mothers last days a St Fillans comfortable and that care was delivered with love, kindness and compassion, and this was also extended to all the family. May your Mother RIP.

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Review from R B (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been resident at St Fillans Care Centre for three years after short period of respite care. The home has improved since the current manager took charge. The home is modern and welcoming. There are a variety of entertainment and other "hobby" groups. Food is good. Carers are very caring.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your review I am glad you have noticed the improvements made, please let me know if there is anything else you feel we can do to improve the service further

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Review from John M (Husband of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is great. Welcoming and very friendly. Staff are excellent. Very caring.
Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your positive review, it is a pleasure and a privilege to be caring for your wife, I am glad you are happy with the care we provide.

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Review from Chris H (Sister of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Fillans, in my opinion, is a lovely nursing care home. The thing that I like the most about this establishment is the staff and their caring friendly attitude. If my sister or family ever have a slight worry or concern it is always dealt with quickly and resolved satisfactorily.
There are daily
activities which try to accommodate all the residents' needs. This is an ongoing programme to find more things that the residents would enjoy.
Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your kind review it is good to know you are happy with the care we provide and the range of activities available in the home, it is an absolute pleasure and privilege caring for your Sister.

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Review from Tom W (Son of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in St Fillans for the last 4 weeks. I have been very impressed with the individualised care and support. Excellent facilities, always very clean and tidy. All staff work in a gentle person-centred manner, it has a wonderful atmosphere. Staff and management take ownership and work
in harmony with reciprocal respect.
Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your kind review it is an absolute pleasure to be caring for your mother.

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Review from Alexina W (Relative of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first thing to strike me was how welcoming and friendly the staff all were. Very approachable. The home had a happy and pleasant atmosphere and nothing seemed too much trouble. The residents were in the company of staff who were interacting with them. There were activities and staff made all efforts
to include everyone.
Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your review. It's good to know that you have been welcomed into the St Fillans family and you are happy with the Delivery of Service, and Quality of Care.

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Review from June H (Mother of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a lot of improvements over the last year, lots more activities. I went to relatives meeting and lots of good things are going to happen, what the manager says does happen.
This wasn't the case in the past. All the staff are wonderful as my daughter has been at St Fillans for 4 years
we have seen many changes, but the care has been constant. My daughter loves the staff and it's lovely when I have to leave I know she is well looked after.
Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your review, we will take on board your comments about the food and make any necessary changes to ensure we improve the quality of food going forward.

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Review from J M (Relative of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recall attending a relatives meeting at St Fillans in June of this year, soon after the arrival of the new care home manager. At the time there was an acknowledgement that there was a need to improve standards across the home.
Whilst its still early days, I am pleased to say that there has already
been a noticeable improvement in standards across the home.
In my view, there is now a more 'homely' feel around the place and I particularly appreciate the renewed warmth, kindness and care shown to my aunt and uncle.
Thank you to everyone involved in achieving this improvement and please keep it going.
Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your encouraging words and positive review. We are glad that you have seen and felt the difference we are making to the residents lives at St Fillans.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for St Fillans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for St Fillans Care Home is calculated as follows: ( (225 Excellents x 5) + (7 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 249 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Fillans Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Anumol

Anumol Thomas

Job Title: Home Manager Joined: 2022

Anumol comes with more than a decade of nursing and management experience in both the public and private sectors. Anu is also known for a passion for enriching the lives of the people living at St Fillans Care Home and their loved ones and is full of enthusiasm and ideas. She is a passionate listener and puts her head and heart into everything she does. Anu was the winner of a proud Nurse of the Year award and is a career and technology enthusiast too.


Out of work, Anu is a mum of three and her interests include reading and trying interior decoration in her own home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Fillans Care Home to verify any information. View our terms and conditions. St Fillans Care Home has an Enhanced Service - more info.