Excelcare Ashlyn Care Home

After a lot of worry, difficult conversations and careful consideration, we made the decision to move Mum into a care home. My dad had unfortunately fallen and is now bed-bound, meaning he was no longer able to care for Mum's needs. Mum has dementia and can often wander off, so we knew she needed a safe environment where she could receive the care and support she deserves.

From the very beginning, Ashlyn Care Home felt warm, welcoming and homely. The staff have been wonderful and have made what was an incredibly difficult transition so much easier for all of us.

Mum has settled in really well, and we honestly could not be happier with how things have gone. It gives us such peace of mind knowing that she is happy, safe and being so well cared for.

We can now get on with our daily lives without the constant worry, knowing that Mum is in a place where she is supported and looked after. We are so grateful to all the staff at Ashlyn for everything they do.

My sister-in-law has been in Ashlyn's Care Home since January and has settled in really well. She absolutely loves it there and the staff are really good with her. She has some learning difficulties and some physical disabilities and they are really good at helping with both she's been allowed to decorate her room and feels very very at home there they are always finding things to keep her occupied and she joins in all of the activities. We can't be more grateful that she has been made to feel so at home and so welcomed and so loved there

My mum and sister are both at Ashlyns Harlow we feel they get the best Care around. My sister loves it there and my mum at 99 is getting the cash she needs. We are very happy that she is there being looked after by very capable people. All the staff are brilliant we feel very welcome and we walk through the doors thank you.

My mother has the best care. If any problems I would go to the head. My mother eat well and can eat me under the table. Mum is always clean and tidy, her room is too! The staff are very good with my mum, even when she is so mixed up. I have no worries at all. I give 100% to this care home and the staff.

Mum has been at Ashlyn since March 2026. She came for respite after a hospital stay due to a fall at home. She then changed to a permanent placement in April. From the very first visit, Ashlyn felt homely and friendly. The staff are all so kind and welcoming, taking the time to get to know mum, and genuinely wanting to make her feel as happy and safe as possible. Mum has a lovely quiet room with an en suite and a view over the garden. She's quite a shy person and the team respect her preference to stay in her room most of the time, but never give up on gently encouraging her to come out for things she might enjoy, like singers coming in, or scrabble club. The food seems good and there's plenty of it, the team is great at making sure mum is hydrated and getting enough calories. They look after her medication and arrange GP visits if needed. I'm able to visit whenever I want, for as long as I want. It feels like we're part of a family here, and I'm so pleased we found Ashlyn.

Highly recommend to any family looking for outstanding dementia care.

Thank you to all team at Ashlyn's for the superb and excellent care that our Mum received during her time there. From the moment Mum arrived, we had such a warm welcome. The general feel of the home is of a happy and well run establishment. The rooms and communal areas are clean and fresh, with a lovely open and airy atmosphere.

All the staff are beyond exceptional. Their loving care is obvious for all to see. The residents are happy and well cared for and treated with the utmost respect and dignity. Mum was always well presented when we visited. The home cooked meals looked delicious, and portions are plentiful. We were always offered refreshments.

As much as the job is demanding, staff always have a smile on their faces, are cheerful, attentive and so very warm and friendly, whilst maintaining complete professionalism. The stable, reliable and dedicated team ensure continuity and reassurance. Thank you again to a wonderful team and for the amazing care that our Mum received.

We are incredibly grateful for the care, kindness, and professionalism shown to our mother-in-law by all the staff at the care home. From the very beginning, the team has gone above and beyond to make her feel safe, comfortable, and valued.

The level of support and attention she receives daily is truly outstanding. Staff members are always patient, respectful, and caring, treating residents with dignity and compassion. It brings us great peace of mind knowing she is in such capable and loving hands

I visit my friend every Tuesday and have always been welcomed warmly by all members of staff. I feel my friend is well cared for, her room is always clean and tidy, and the carers are ready to help at any time she needs them. Everywhere is spotless, and with the activities provided, this feels like a lovely place to be. I think everyone does a great job giving the place a very homely feeling.

I can't thank the amazing staff at Ashlyn care home enough. They do a hard job and should be recognised for the amazing job they do. My mum is a long term resident and she is so happy. The staff feel like friends more than staff to both me and my mum. Events are organised to keep them stimulated and the staff get involved.

The staff have helped us so much from the first time we made contact, right the way through to getting Mum (in law) somewhere she can be properly looked after and supported. The rooms and communal spaces are really nicely decorated, with an engaging, bright and interactive approach taken on both room and communal space design. The level of care is both professional, but actually more importantly delivered with a sense of care. What struck us most was the fact that all the residents seemed happy every time we visited. Many have significant issues that need to be managed with care and compassion and it was clear after meeting all the staff that this is at the forefront of the ethos at the home, driven by a clear and well implemented management strategy. There is no doubt in our minds that Mum would not still be alive today if we had not been able to get her a place in a suitable home and in just 6 weeks she has physically gone from strength to strength, making friends and settling in.

Myself and husband visit once a week, and am so happy that my friend has settled in and very happy.

My grandma is 97 years young, old but gold. She's a very fussy lady (as she should be!), yet she's eaten all her meals and settled in beautifully. The residents are treated with dignity and respect, and the care feels genuine. I have huge respect for the staff and feel incredibly grateful

Since arriving at Ashlyn Care Home, my mum has recieved so much care, attention and respect. She has been given a chance to flourish and feel involved in a care home. I've seen my mum have a routine and recieve the extra care she needs. Especially at nighttime. The carers are kind, caring and lovely towards mum. The management are caring and understanding too. If I have any worrys or concerns they are more than accomodating. Ashlyns care home is a warm and friendly care home, which I would recommend.

But the entertainment for residents is very good. He seems happy enough but would like a bit more room, please.

Staff excellent. Management supportive. Nothing is too much trouble. Money being spent to improve inside of building, outside dated. More parking needed.

I attended the family Christmas party and wanted to give all the staff a massive "thank you". Since October (when mum arrived) Ashlyns has been so caring and thoughtful to her needs. They treat her with care and respect at all times. The team are great and laid on a great day. The food was good, singer good and atmosphere.

I can honestly say this is one of the nicest , care homes we visited on making the right choice for our mum .

We no longer have to worry about mum we know she is in good hands and is very well looked after most importantly safe .

I think Ashlyn are so lucky to have such amazing team .

You all do amazing job

Clothes have issues lost, names put in clothes don't go to right persons a bit of a muddle going on in the launderette. Otherwise ok.

As a family we cannot fault Ashlyns for our own peace of mind we know she is safe and well looked after and happy.