Excelcare Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
Review Us
9.7 79 Reviews
  • Excelcare Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.
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Care Provided by Excelcare Ashlyn Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400
The price(s) shown are provided by the care home. Contact Excelcare Ashlyn Care Home for full pricing details and T&Cs.

Contact Excelcare Ashlyn Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Ashlyn Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hayley Dawkins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • Free parking at the front of the home

Excelcare Ashlyn Care Home Reviews (79)

9.7

Excelcare Ashlyn Care Home has a Review Score of 9.7 (9.725) out of 10, based on 32 reviews in the last 2 years.
Over all time Excelcare Ashlyn Care Home has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare Ashlyn Care Home
  • 32
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Total of 79, showing 1-20
Review from Susan E (Daughter of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has the best care. If any problems I would go to the head. My mother eat well and can eat me under the table. Mum is always clean and tidy, her room is too! The staff are very good with my mum, even when she is so mixed up. I have no worries at all. I give 100% to this care home and the staff.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your kind words. It means a lot to know that you feel your mum is receiving the care she deserves. We're so pleased to hear that she's eating well, always clean and comfortable, and that you have confidence in the team, even during the more challenging times when she feels mixed up. Your support and trust mean everything to us, and we'll be sure to share your lovely comments with the team. Thank you for giving us 100% - it really is appreciated.
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Review from Katrina C (Daughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Ashlyn since March 2026. She came for respite after a hospital stay due to a fall at home. She then changed to a permanent placement in April. From the very first visit, Ashlyn felt homely and friendly. The staff are all so kind and welcoming, taking the time to get to know mum, and
genuinely wanting to make her feel as happy and safe as possible. Mum has a lovely quiet room with an en suite and a view over the garden. She's quite a shy person and the team respect her preference to stay in her room most of the time, but never give up on gently encouraging her to come out for things she might enjoy, like singers coming in, or scrabble club. The food seems good and there's plenty of it, the team is great at making sure mum is hydrated and getting enough calories. They look after her medication and arrange GP visits if needed. I'm able to visit whenever I want, for as long as I want. It feels like we're part of a family here, and I'm so pleased we found Ashlyn.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for taking the time to leave such a lovely review. We're so pleased that your mum has settled well at Ashlyn and that you feel welcomed and supported by the team. Your comments mean a lot to the whole team, and we really appreciate your trust and support.
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Review from Tanya G (Niece of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be more grateful for the care and compassion shown to our aunt at Ashlyn Care Home. From the very beginning, the staff have treated her with patience, dignity, and genuine kindness, making what could have been a very difficult transition feel safe and reassuring for our whole family.
The
team go above and beyond every day - not only meeting her needs but truly taking the time to understand her personality, routines, and what makes her feel comfortable and happy. The atmosphere is warm, welcoming, and calm, and it's clear that every resident is cared for with love and respect.
Communication with families has also been excellent, giving us peace of mind knowing she is in such capable hands. We've seen such a positive difference in her wellbeing since moving here, and we can't thank the staff enough for everything they do.
Highly recommend to any family looking for outstanding dementia care.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for taking the time to leave such a kind review. We're delighted to hear that your aunt has settled well and that you have felt supported throughout her journey with us.
It means a lot to know that our team's care, compassion and communication have made a positive difference to both your aunt and your family. Thank you for your recommendation and for trusting us with her care.
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Review from Susan P (Daughter of Resident) published on 4 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all team at Ashlyn's for the superb and excellent care that our Mum received during her time there. From the moment Mum arrived, we had such a warm welcome. The general feel of the home is of a happy and well run establishment. The rooms and communal areas are clean and fresh, with a
lovely open and airy atmosphere.


All the staff are beyond exceptional. Their loving care is obvious for all to see. The residents are happy and well cared for and treated with the utmost respect and dignity. Mum was always well presented when we visited. The home cooked meals looked delicious, and portions are plentiful. We were always offered refreshments.


As much as the job is demanding, staff always have a smile on their faces, are cheerful, attentive and so very warm and friendly, whilst maintaining complete professionalism. The stable, reliable and dedicated team ensure continuity and reassurance. Thank you again to a wonderful team and for the amazing care that our Mum received.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for your wonderful feedback. We are delighted to hear that your mum received such excellent care during her time with us. Your kind words about our welcoming atmosphere, dedicated team, and the respect and dignity shown to residents are greatly appreciated. It is especially rewarding to know that the care, professionalism, and compassion of our staff made such a positive difference to your mum and your family. We will be sure to share your comments with the team, who will be touched by your appreciation. Thank you for placing your trust in us.
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Review from Diane N (Daughter-in-law of Resident) published on 4 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are incredibly grateful for the care, kindness, and professionalism shown to our mother-in-law by all the staff at the care home. From the very beginning, the team has gone above and beyond to make her feel safe, comfortable, and valued.


The level of support and attention she receives daily is

truly outstanding. Staff members are always patient, respectful, and caring, treating residents with dignity and compassion. It brings us great peace of mind knowing she is in such capable and loving hands
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for your heartfelt feedback. We are truly pleased to hear that your mother-in-law feels safe, comfortable, and valued in our care. Your kind words about our team's kindness, professionalism, and dedication mean a great deal to us. We are grateful for your trust and are delighted that we can provide you with peace of mind knowing she is receiving the care and support she deserves.
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Review from D J (Friend of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every Tuesday and have always been welcomed warmly by all members of staff. I feel my friend is well cared for, her room is always clean and tidy, and the carers are ready to help at any time she needs them. Everywhere is spotless, and with the activities provided, this feels like
a lovely place to be. I think everyone does a great job giving the place a very homely feeling.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for your kind feedback. We are delighted to hear that your friend is well cared for and that you always receive a warm welcome when you visit. It's wonderful to know that the cleanliness, activities, and homely atmosphere are appreciated. Your comments mean a great deal to our team and will be shared with everyone involved.
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Review from Tracy H (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the amazing staff at Ashlyn care home enough. They do a hard job and should be recognised for the amazing job they do. My mum is a long term resident and she is so happy. The staff feel like friends more than staff to both me and my mum. Events are organised to keep them stimulated and
the staff get involved.
Reply from Hayley Dawkins, General Manager at Excelcare Ashlyn Care HomeThank you so much, Tracy, for your kind words and lovely feedback. It means a great deal to our team to know that both you and your mum feel happy, supported, and part of the Ashlyn family. We truly appreciate your support and will continue to provide the best care possible.
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Review from Steve L (Son-in-law of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have helped us so much from the first time we made contact, right the way through to getting Mum (in law) somewhere she can be properly looked after and supported. The rooms and communal spaces are really nicely decorated, with an engaging, bright and interactive approach taken on both room
and communal space design. The level of care is both professional, but actually more importantly delivered with a sense of care. What struck us most was the fact that all the residents seemed happy every time we visited. Many have significant issues that need to be managed with care and compassion and it was clear after meeting all the staff that this is at the forefront of the ethos at the home, driven by a clear and well implemented management strategy. There is no doubt in our minds that Mum would not still be alive today if we had not been able to get her a place in a suitable home and in just 6 weeks she has physically gone from strength to strength, making friends and settling in.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your kind and thoughtful words. It means a great deal to hear how supported you've felt throughout the process and that your Mum is settling in so well. We're especially pleased to know she's gaining strength, making connections, and feeling at home. Your feedback truly reflects what we strive for every day-delivering compassionate, person-centred care-and we'll be sure to share this with the whole team.
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Review from H H (Friend of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and husband visit once a week, and am so happy that my friend has settled in and very happy.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your kind words and for visiting us every week - we truly appreciate your continued support! It means a lot to hear that your friend has settled in and is so happy. We look forward to seeing you both again soon!
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Review from T H (Brother of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very 1st meeting to see if my sister could live there to now it's been an absolute joy. All the people have been so welcoming and friendly.
Kim loves it there and enjoys all the activities and meal times. She is so cared for we really do not worry about her.A big thank you to everyone and
look forward to many years with this great bunch of people.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeWe're delighted to hear that Kim has settled in so well and is enjoying the activities, mealtimes, and daily life with us. It means a great deal to know you feel reassured and confident in the care she receives - that's exactly what we strive for every day.

Your feedback truly means the world to our team, and we look forward to sharing many more happy years together
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Review from Jaymie H (Granddaughter of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank Ashlyn House Care Home enough. The home is exceptionally well run, with management and staff who are friendly, professional, and genuinely caring.
From the very start, everyone was welcoming and made what is an emotional and daunting process feel calm, kind, and dignified. My grandma
arrived a few days ago, and the team were incredibly accommodating, allowing us to visit as often as we needed beforehand to set up her room and make the transition as smooth as possible.
This move caused many sleepless nights for our family, especially my mum. When I visited my grandma the morning after her first night, she said it was the best sleep she'd had in a very long time-which told us everything.
My grandma is 97 years young, old but gold. She's a very fussy lady (as she should be!), yet she's eaten all her meals and settled in beautifully. The residents are treated with dignity and respect, and the care feels genuine. I have huge respect for the staff and feel incredibly grateful
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review. We're truly honoured to care for your grandma and to hear that she's settling in so well-especially that she enjoyed such a good night's sleep. Knowing we've helped make a difficult transition feel calmer for your family, particularly your mum, means a great deal to us. Your kind words about our team, the care, and the respect shown to residents are deeply appreciated, and we're very grateful for your trust.
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Review from Denise D (Daughter of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at Ashlyn Care Home, my mum has recieved so much care, attention and respect. She has been given a chance to flourish and feel involved in a care home. I've seen my mum have a routine and recieve the extra care she needs. Especially at nighttime. The carers are kind, caring and lovely
towards mum. The management are caring and understanding too. If I have any worrys or concerns they are more than accomodating. Ashlyns care home is a warm and friendly care home, which I would recommend.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your kind words. We're really pleased to hear how well your mum has settled at Ashlyn and that she feels cared for, supported, and involved. It means a lot to our whole team to know the care, especially at night, has made a positive difference. Your feedback will be shared with the carers and management - they'll be delighted. Thank you again for your recommendation and trust in us.
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Review from Richard B (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent. Management supportive. Nothing is too much trouble. Money being spent to improve inside of building, outside dated. More parking needed.
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Review from Christine R (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Ashlyns Harlow a lovely, caring home. The rooms are small and not luxuriously furnished, however. Also, no view for my husband to look out onto.
But the entertainment for residents is very good. He seems happy enough but would like a bit more room, please.
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Review from Susie Y (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended the family Christmas party and wanted to give all the staff a massive "thank you". Since October (when mum arrived) Ashlyns has been so caring and thoughtful to her needs. They treat her with care and respect at all times. The team are great and laid on a great day. The food was good, singer
good and atmosphere.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for taking the time to share this lovely feedback. We're delighted to hear that your mum has been so well cared for since joining us, and that you enjoyed the family Christmas party. I will be sure to pass on your kind words to our team members, who will be thrilled to know their care, thoughtfulness and hard work have made such a positive difference.
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Review from Jo H (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Ashlyns since nov 2024 .
I can honestly say this is one of the nicest , care homes we visited on making the right choice for our mum .


We no longer have to worry about mum we know she is in good hands and is very well looked after most importantly safe .


The staff

are like one big family nothing is ever to much trouble ,
Always kindly greet you at reception when you come into the care home .
All the carers are so lovely and kind
They all work so hard in making all the residents Happy and comfortable.
I think Ashlyn are so lucky to have such amazing team .


In the last few months the care Home has been beautifully decorated.
Well done to the fantastic manager it looks wonderful.
Thankyou to you all , Receptionist, office staff,
Activities ,Cleaners , cook s ,chef .carers .
You all do amazing job

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your wonderful review and for taking the time to share your kind words. We're delighted to hear that your mum has settled in well and that you feel confident she's happy, safe, and well cared for at Ashlyns. Our team truly strives to create a warm, family atmosphere where every resident feels valued and supported, so your feedback means a great deal to us. We'll be sure to pass on your lovely comments to all our team - from carers and reception to housekeeping, catering, and activities - who work so hard each day to make Ashlyns a welcoming home. We're also thrilled that you've noticed and appreciated the recent decorations! Thank you again for your trust and appreciation.
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Review from Christine H (Wife of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found contact with the home poor, told one thing that complicated issues when asked.
Food to much for residents lot of waste money could be saved there!
Clothes have issues lost, names put in clothes don't go to right persons a bit of a muddle going on in the launderette. Otherwise ok.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't fully met expectations. We always encourage any concerns to be raised directly with the Home Manager at the time, as she may not be aware if no other issues have been reported and can address them promptly.

We haven't come across these particular concerns before, though we do recognise that on occasion matters such as misplaced clothing or portion sizes can arise. When they do, they are resolved quickly, and we continuously look for ways to improve our systems and overall service.

We truly appreciate you bringing this to our attention, as your feedback helps us enhance the experience for the people who live here and their families. Thank you again for your comments.
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Review from Rhonda S (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Ashlyns for nearly a year now. The whole of the team have been amazing since she arrived, kind, incredible friendly, patient and respectful.
The home is always spotless, with fresh flowers making it feel like home from home.
Communication with families is excellent.
The activities team do an amazing job getting everyone involved.
The chef makes sure they all have a great choice of dishes available.
As a family we cannot fault Ashlyns for our own peace of mind we know she is safe and well looked after and happy.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your wonderful feedback. We're delighted to hear how happy your mum is at Ashlyn's and that you and your family feel reassured knowing she is safe, comfortable, and well cared for. Our team takes great pride in creating a welcoming, homely environment for all the people that live there, so it's lovely to know that everything from the cleanliness and fresh flowers to the food and activities is making such a positive difference. Your kind words mean a great deal to all of us here at Ashlyn's - I'll be sure to share them with the whole team.
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Review from Sue E (Wife of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely awful. My husband suffered kidney failure, sepsis and pneumonia whilst on respite care. When he came ack to the home I went to visit. One day his clothes, face and hands were covered in food. I asked the person in charge to sort this, she said "I haven't been in the lounge today so I
haven't seen him." Final day he was there he was still in bed at 10am with a catheter full to bursting! I was told staff were "too busy" to empty the bag. My husband has only just been discharged from the hospital. The photos on the website look wonderful but all the time I was there, residents were just left in front of the TV. I saw very little in the way of engaging activities.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeWe are truly sorry to hear that you were unhappy with your husband's respite stay. We fully understand how distressing it must have been to see his health decline, and we appreciate how difficult this time has been for you and your family.
Please be assured that we have carefully reviewed your concerns in detail. Our records, as well as information from external healthcare professionals, confirm that your husband received attentive and appropriate care throughout his stay, with his medical needs addressed promptly.
We are deeply concerned that your experience did not reflect the high standards we strive to maintain. The claims described do not align with the quality of care we provide, nor with the many positive comments and kind feedback we regularly receive from residents and their families. Our team is dedicated to delivering compassionate, person-centred care at all times.
We would very much welcome the opportunity to speak with you directly, to discuss your concerns.
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Review from Paul B (Son of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming from the experience that I had with my dad's care home in Enfield, I wasn't expecting much. And I'd also been informed that this was the cheapest of the care homes in Harlow, and that I should try to avoid it. Well, let me tell you, they were all wrong.
The home is fresh, nicely decorated and
clean. Pictures of residents on their coloured room doors is a lovely touch, as are the multiple visual and sensory additions that I never expected to see on walls and hanging from ceilings. There are all sorts of interesting things to see and do throughout the home and everybody - even the cleaning staff - all acknowledge you with a happy 'hello' without fail.
Mum's care, although too brief, was exemplary and attentive, and her passing was handled with respect.
I can't fault the building, care received or staff.
Highly recommended.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for sharing your experience. It's heartening to hear that your expectations were not only met but exceeded. Your kind words about the environment, team, and the care your mum received-especially during such a sensitive time-mean a great deal. Recommendations like yours truly make a difference.
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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Excelcare Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Excelcare Ashlyn Care Home is calculated as follows: ( (327 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 378 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Ashlyn Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Hayley

Hayley Dawkins

Job Title: Home Manager Joined: 2025

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people who live at the home.


Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.


Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.

Frequently Asked Questions about Excelcare Ashlyn Care Home

What types of Care is Excelcare Ashlyn Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Ashlyn Care Home have?

There are 57 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Excelcare Ashlyn Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Excelcare Ashlyn Care Home to the centre of Harlow?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Ashlyn Care Home to verify any information. View our terms and conditions. Excelcare Ashlyn Care Home has an Enhanced Service - more info.