Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
Review Us
9.9 59 Reviews
  • Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Ashlyn Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Dawkins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • Free parking at the front of the home

9.9

Ashlyn Care Home has a Review Score of 9.9 (9.862) out of 10, based on 14 reviews in the last 2 years.
Over all time Ashlyn Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashlyn Care Home
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Total of 59, showing 1-20
Review from Tracy B (Cousin of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the most stressful year looking after my cousin who is only 62, the relief of knowing he is now safe, very well cared for and most importantly happy is a huge relief for everyone.
We wasn't sure how it would work out but with help from the staff my cousin is now settled in his new home , we have
made his room his own, nothing is too much trouble when I've asked.
He was very reliant on me with 60 or more calls a day even with seeing him daily , no more.
Ashlyn's is perfect for him, very clean, he loves the food and he is no longer lonely at any time .
All the staff are very helpful, the managers door is always open which for me is a must .
I understand that some days he may not be as happy but I know that having the care staff around 24,7 , will help with any worries he has.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you so much for sharing this - it really means a lot to hear how well your cousin is settling in and how supported you all feel. It's wonderful that Ashlyn's is providing such a positive and caring environment for him. We're here for both of you every step of the way, and please don't hesitate to reach out whenever you need.

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Review from Samantha C (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for the last year. She always feels safe and happy. She loves the activities every day and will be in the lounge from first thing in the morning until bed time. My mum is very sociable and has made friends with other residents. The staff are amazing and my mum has nothing
but praise and affection for them. Her general health has improved so much from being in Ashlyn's and she is so much stronger than when she first moved in last year. As her daughter I couldn't ask for anything more than seeing my mum so happy living here & knowing she is safe
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you so much for your lovely feedback. We're delighted to hear how happy and settled your mum is at Ashlyn's. It's wonderful to know she's enjoying the daily activities, making friends, and feeling stronger and healthier. Your kind words mean a great deal to our team - we're proud to care for such a special lady and to give you peace of mind.

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Review from Patricia C (Sister of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can tell you in less than 200 words. Ashyln Care Home, in my opinion, is the best; it has turned itself around in the last few months. Nothing is too much trouble for them. I feel that it is the little things that they do that make it so special; they deserve a better rating than good.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you so much for your kind words and thoughtful review. We're truly delighted to hear that you've noticed the positive changes at Ashlyn Care Home in recent months. Our team works incredibly hard to provide not only high-quality care but also those small, meaningful touches that make a big difference to our residents and their families. Your feedback means a great deal to us, and we'll be sure to share it with the entire team. Thank you again for your support-it really does inspire us to keep striving for excellence.

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Review from J D (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is amazing, my mum is safe, looked after so well. The staff care so much, and work so hard. This place takes away my stress as I know how well looked after my mum is. It is a home from home just as it should be
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Review from Joe Q (Grandson of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be more grateful for the exceptional care our loved one has received at Ashlyns. From the moment we first visited, we were welcomed with kindness, professionalism, and genuine compassion. The staff go above and beyond-not only meeting physical needs, but also offering emotional support and
companionship.


The atmosphere is always clean, comfortable, and homely. There's a real sense of community here, with engaging activities, freshly prepared meals, and a team that truly treats residents like family. Communication with the family is excellent; we are always kept informed and involved.


It gives us peace of mind to know our loved one is in such capable and caring hands. Thank you to everyone at Ashlyns for the dignity, respect, and love you show every day.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you so much for your heartfelt review. We're truly touched to hear how much Ashlyn Care Home means to you and your family. Knowing that your mum feels safe, well cared for, and at home is exactly what we strive for every day. It's wonderful to hear that our team's hard work and genuine care have brought you peace of mind-that's the greatest compliment we could receive. Thank you again for your kind words and ongoing support.

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Review from Theresa F (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ashlyn are kind, friendly and attention to helping my mum is fantastic. They are also very friendly to the family members which make us feel reasured that my mum is being looked after as best she can be. I have no worries about mum living there, so i can relax and have i have a peace of
mind when I go on holiday. Ashlyns feels like a home and mum and the family feel like we are part of the Ashlyns family.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you so much for your beautiful and detailed review. It means the world to us to know that your experience at Ashlyn Care Home has been so positive. We are incredibly proud of our team, who truly care for each resident as if they were their own family. Your kind words about the atmosphere, activities, and communication reflect the values we hold dear-providing not just care, but comfort, connection, and community. We're honoured to look after your loved one, and your trust and appreciation inspire us every day. Thank you again for your support.

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Review from Alan M (Friend of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm not a resident of Ashlyn Care home but our friend is and from the visits I've made over the last month, all of the staff appear to be dedicated to their work and are always friendly, thoroughly professional and willing to help residents and visitors in any way they can. Even with my limited experience
from what I've seen, the care the residents receive is outstanding and I would recommend Ashlyn to anyone in need of a care home.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to share your positive experience with Ashlyn Care Home. Although you are not a resident, your observations and comments about the dedication and professionalism of our team are greatly appreciated. We strive to provide the highest level of care and support to the people that live in our home and it is heartening to know that this effort is recognised by visitors like yourself.Your kind words about the friendliness and willingness of our team to assist both the people that live there and visitors are a testament to the commitment we have to creating a warm and supportive environment. We are delighted to hear that, even with your limited experience, you have found the care provided to be outstanding.Thank you for recommending us to others in need of a care home. We will continue to work hard to maintain the high standards of care and service that you have described. Your feedback is invaluable to us, and it encourages us to keep striving for excellence.

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Review from E P (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Ashlyn Care Home initially for respite but he is now due to become a permanent resident, he has dementia and all the staff look after him very well. They are caring and professional and nothing seems too much trouble for them. My father has started to eat much better since being
in the home and he has made some real connections with the staff, which is wonderful.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you so much for your kind words and thoughtful review. We're truly honored to have your father with us at Ashlyn Care Home, and it's heartwarming to hear that he's feeling well cared for and forming meaningful connections with the team. Supporting the people that live at the home with dementia with compassion and professionalism is at the heart of what we do, and knowing that he's eating better and settling in so well means a great deal to all of us. We look forward to continuing to provide him with a safe, supportive, and nurturing environment as a permanent member of our community.

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Review from Stephen P (Brother of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've always found the staff friendly and obliging. Nothing ever a problem. My relative is very happy in there. Great work by all, if I ever know anyone that need a care home I would always recommend ashlyn.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you so much for your kind words! We're delighted to hear that both you and your Brother have had such a positive experience with us. Our team strives to create a welcoming and supportive environment, and it's wonderful to know we've been able to meet your expectations. Your recommendation means the world to us, and we'll continue to work hard to provide the best care possible. Thank you again for your trust and support!

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Review from Kim B (Niece of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived at Ashlyn house for 18 months, she was quite poorly when she arrived from hospital, but with wonderful care from exceptional staff she is thriving, and today celebrated her 100th birthday, to say the staff and community went above and beyond today was an understatement, all we can
say is a massive thank you to everyone, bringing our aunt here was the best decision we've made
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are absolutely delighted to hear how well your aunt is doing and feel privileged to have been part of such a special milestone in her life. It means a great deal to our team to know that our care and support have made a positive difference. Thank you again for your trust and support.

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Review from K P (Respite Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always I have enjoyed my stay here. The staff are always friendly and welcoming. The food choices could be better.
Reply from Ruth Halls, Home Manager at Ashlyn Care Home

Thank you for your kind review, it is always lovely to see you when you stay at Ashlyn's. It is important for us to receive feedback from people using the service as it helps the team and I review our practices and make changes where necessary to ensure that everyone's stay is a positive experience. Thank you again for taking the time to review Ashlyn and the team and I wish you well.

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Review from K B (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Ashlyn's for one week's respite. When I was visiting and researching a home for her, I was immediately struck by how friendly all the staff were, how well they seemed to know their residents and interacted with them/
When my mum came for her respite, there was initially a problem
with the bed, but it was sorted out immediately, and the staff were amazing. The manager, deputy manager and receptionists all spoke to me and made sure I was happy. They were so helpful and friendly.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to leave such a wonderful review of Ashlyn Care Home. We are pleased that your mother's respite stay went well and the team were so helpful to you. We will pass on your lovely comments to the team.

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Review from Susan M (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am overall happy with my mum's care, but on occasions as she is immobile she has to wait to go to the bathroom, which I find frustrating. I think there should be more carers and equipment in the home. The ones who are there are brilliant. Sadly, a lot of carers have left, which is a great shame. Also
more tea and coffee should be provided.
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Review from Natasha B (Daughter-in-law of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashlyn Care Home has been a godsend. The staff are amazing, so caring, funny and helpful, they all go above and beyond. I love visiting my father-in-law, knowing he is happy and content.
The home is always clean and put on activities for the residents.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to write this five-star review of Ashlyn Care Home. We are pleased to hear your father-in-law is happy and that you love visiting. We will pass on your comments to the team.

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Review from S C (Respite Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for a pleasant stay. Well looked after, miss you on leaving. The kindness of the staff, care and expertise goes a long way.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to leave such a lovely review, we will pass your kind comments on to the team.

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Review from Richard B (Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashlyn Care Home offer one service which goes above and beyond! My mother is safe and well looked after. I cannot fault the team at Ashlyn.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to leave a review of Ashlyn Care Home. The team go above and beyond to deliver exceptional care, and they will be delighted with your comments.

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Review from A W (Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run caring home with excellent staff.
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Review from T H (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly feel like Ashlyn Care Home has saved my mums life. I've seen such a change in her she has put on weight thanks to the great food and regular meals which she didn't do for herself at home. Her mental health has improved thanks to regular stimulation from the chats with staff and events the
home plans. She wasn't keen to go into a home to start but now she has a new lease of life and is very happy being part of the Ashlyn family. All the staff we meet are friendly and helpful and were great with advice for me when my mum first arrived. I really can't thank them all enough they do an amazing job despite it being very challenging at times.
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Review from P K (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with Ashlyns. Our mu has settled in well. We find the staff from reception, domestic and care all very pleasant and helpful to us. Mum has got quite attached to some of the cares, who are very patient with her so it's been sad to see one or two of them leave.
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Review from Jennifer H (Daughter of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always get a warm welcome when we arrive to see Mum. Staff are very helpful from all departments. We are listened to and action is taken when we have any concerns. Mum has not been so contented for a number of years, so thank you Ashlyn's, for your professional care, support and love for my mum.
We know it is not always easy!
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Ashlyn Care Home is calculated as follows: ( (147 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 167 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (1)

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Hayley Dawkins

Job Title: Home Manager Joined: 2025

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people that live at the home.


Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.


Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.

Frequently Asked Questions about Ashlyn Care Home

What types of Care is Ashlyn Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashlyn Care Home have?

There are 57 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashlyn Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlyn Care Home to the centre of Harlow?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlyn Care Home to verify any information. View our terms and conditions. Ashlyn Care Home has an Enhanced Service - more info.