Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
Review Us
9.6 66 Reviews
  • Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.
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Care Provided by Ashlyn Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Ashlyn Care Home to find out the exact price for your requirements.

Contact Ashlyn Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashlyn Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Hayley Dawkins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • Free parking at the front of the home

Ashlyn Care Home Reviews (66)

9.6

Ashlyn Care Home has a Review Score of 9.6 (9.592) out of 10, based on 20 reviews in the last 2 years.
Over all time Ashlyn Care Home has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashlyn Care Home
  • 27
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Total of 66, showing 1-20
Review from Jo H (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Ashlyns since nov 2024 .
I can honestly say this is one of the nicest , care homes we visited on making the right choice for our mum .


We no longer have to worry about mum we know she is in good hands and is very well looked after most importantly safe .


The staff

are like one big family nothing is ever to much trouble ,
Always kindly greet you at reception when you come into the care home .
All the carers are so lovely and kind
They all work so hard in making all the residents Happy and comfortable.
I think Ashlyn are so lucky to have such amazing team .


In the last few months the care Home has been beautifully decorated.
Well done to the fantastic manager it looks wonderful.
Thankyou to you all , Receptionist, office staff,
Activities ,Cleaners , cook s ,chef .carers .
You all do amazing job

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your wonderful review and for taking the time to share your kind words. We're delighted to hear that your mum has settled in well and that you feel confident she's happy, safe,…read more
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Review from Christine H (Wife of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found contact with the home poor, told one thing that complicated issues when asked.
Food to much for residents lot of waste money could be saved there!
Clothes have issues lost, names put in clothes don't go to right persons a bit of a muddle going on in the launderette. Otherwise ok.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't fully met expectations. We always encourage any concerns to be raised directly with the Home…read more
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Review from Rhonda S (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Ashlyns for nearly a year now. The whole of the team have been amazing since she arrived, kind, incredible friendly, patient and respectful.
The home is always spotless, with fresh flowers making it feel like home from home.
Communication with families is excellent.
The activities team do an amazing job getting everyone involved.
The chef makes sure they all have a great choice of dishes available.
As a family we cannot fault Ashlyns for our own peace of mind we know she is safe and well looked after and happy.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your wonderful feedback. We're delighted to hear how happy your mum is at Ashlyn's and that you and your family feel reassured knowing she is safe, comfortable, and well cared…read more
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Review from Sue E (Wife of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely awful. My husband suffered kidney failure, sepsis and pneumonia whilst on respite care. When he came ack to the home I went to visit. One day his clothes, face and hands were covered in food. I asked the person in charge to sort this, she said "I haven't been in the lounge today so I
haven't seen him." Final day he was there he was still in bed at 10am with a catheter full to bursting! I was told staff were "too busy" to empty the bag. My husband has only just been discharged from the hospital. The photos on the website look wonderful but all the time I was there, residents were just left in front of the TV. I saw very little in the way of engaging activities.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
We are truly sorry to hear that you were unhappy with your husband's respite stay. We fully understand how distressing it must have been to see his health decline, and we appreciate how difficult this…read more
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Review from Paul B (Son of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming from the experience that I had with my dad's care home in Enfield, I wasn't expecting much. And I'd also been informed that this was the cheapest of the care homes in Harlow, and that I should try to avoid it. Well, let me tell you, they were all wrong.
The home is fresh, nicely decorated and
clean. Pictures of residents on their coloured room doors is a lovely touch, as are the multiple visual and sensory additions that I never expected to see on walls and hanging from ceilings. There are all sorts of interesting things to see and do throughout the home and everybody - even the cleaning staff - all acknowledge you with a happy 'hello' without fail.
Mum's care, although too brief, was exemplary and attentive, and her passing was handled with respect.
I can't fault the building, care received or staff.
Highly recommended.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for sharing your experience. It's heartening to hear that your expectations were not only met but exceeded. Your kind words about the environment, team, and the care your mum…read more
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Review from Janet B (Daughter-in-law of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother-in-law, Peg, was admitted to Ashlyn care home - a move we had no real choice in - we were a bit worried that it may not be suitable as word of mouth led us to believe there were better places out there. But there was no need to worry, as it was a lovely place for her to stay even though
it was very brief. All staff were friendly and tried their best to get to know Peg and do all they could for her to make her comfortable.
The home is clean and interesting, with lots for residents to do and I have no problem with giving it my seal of approval.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you for sharing your experience. It's heartening to hear that Peg was cared for with kindness and attention, especially during such a difficult transition. Your reassurance about the team and…read more
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Review from Claire S (Sister of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care that's been given to my brother.
The staff are always very attentive and helpful in all that they do, as is the manager. All in all, a very well run care home.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your kind words. We're truly glad to hear that you and your brother feel well cared for. Our team, including the manager, works hard to provide attentive and compassionate…read more
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Review from Tracy B (Cousin of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the most stressful year looking after my cousin who is only 62, the relief of knowing he is now safe, very well cared for and most importantly happy is a huge relief for everyone.
We wasn't sure how it would work out but with help from the staff my cousin is now settled in his new home , we have
made his room his own, nothing is too much trouble when I've asked.
He was very reliant on me with 60 or more calls a day even with seeing him daily , no more.
Ashlyn's is perfect for him, very clean, he loves the food and he is no longer lonely at any time .
All the staff are very helpful, the managers door is always open which for me is a must .
I understand that some days he may not be as happy but I know that having the care staff around 24,7 , will help with any worries he has.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for sharing this - it really means a lot to hear how well your cousin is settling in and how supported you all feel. It's wonderful that Ashlyn's is providing such a positive and…read more
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Review from Samantha C (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for the last year. She always feels safe and happy. She loves the activities every day and will be in the lounge from first thing in the morning until bed time. My mum is very sociable and has made friends with other residents. The staff are amazing and my mum has nothing
but praise and affection for them. Her general health has improved so much from being in Ashlyn's and she is so much stronger than when she first moved in last year. As her daughter I couldn't ask for anything more than seeing my mum so happy living here & knowing she is safe
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your lovely feedback. We're delighted to hear how happy and settled your mum is at Ashlyn's. It's wonderful to know she's enjoying the daily activities, making friends, and…read more
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Review from Patricia C (Sister of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can tell you in less than 200 words. Ashyln Care Home, in my opinion, is the best; it has turned itself around in the last few months. Nothing is too much trouble for them. I feel that it is the little things that they do that make it so special; they deserve a better rating than good.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your kind words and thoughtful review. We're truly delighted to hear that you've noticed the positive changes at Ashlyn Care Home in recent months. Our team works incredibly hard…read more
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Review from J D (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is amazing, my mum is safe, looked after so well. The staff care so much, and work so hard. This place takes away my stress as I know how well looked after my mum is. It is a home from home just as it should be
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Review from Joe Q (Grandson of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be more grateful for the exceptional care our loved one has received at Ashlyns. From the moment we first visited, we were welcomed with kindness, professionalism, and genuine compassion. The staff go above and beyond-not only meeting physical needs, but also offering emotional support and
companionship.


The atmosphere is always clean, comfortable, and homely. There's a real sense of community here, with engaging activities, freshly prepared meals, and a team that truly treats residents like family. Communication with the family is excellent; we are always kept informed and involved.


It gives us peace of mind to know our loved one is in such capable and caring hands. Thank you to everyone at Ashlyns for the dignity, respect, and love you show every day.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your heartfelt review. We're truly touched to hear how much Ashlyn Care Home means to you and your family. Knowing that your mum feels safe, well cared for, and at home is…read more
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Review from Theresa F (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ashlyn are kind, friendly and attention to helping my mum is fantastic. They are also very friendly to the family members which make us feel reasured that my mum is being looked after as best she can be. I have no worries about mum living there, so i can relax and have i have a peace of
mind when I go on holiday. Ashlyns feels like a home and mum and the family feel like we are part of the Ashlyns family.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your beautiful and detailed review. It means the world to us to know that your experience at Ashlyn Care Home has been so positive. We are incredibly proud of our team, who truly…read more
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Review from Alan M (Friend of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm not a resident of Ashlyn Care home but our friend is and from the visits I've made over the last month, all of the staff appear to be dedicated to their work and are always friendly, thoroughly professional and willing to help residents and visitors in any way they can. Even with my limited experience
from what I've seen, the care the residents receive is outstanding and I would recommend Ashlyn to anyone in need of a care home.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you for taking the time to share your positive experience with Ashlyn Care Home. Although you are not a resident, your observations and comments about the dedication and professionalism of our…read more
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Review from E P (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Ashlyn Care Home initially for respite but he is now due to become a permanent resident, he has dementia and all the staff look after him very well. They are caring and professional and nothing seems too much trouble for them. My father has started to eat much better since being
in the home and he has made some real connections with the staff, which is wonderful.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your kind words and thoughtful review. We're truly honored to have your father with us at Ashlyn Care Home, and it's heartwarming to hear that he's feeling well cared for and…read more
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Review from Stephen P (Brother of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've always found the staff friendly and obliging. Nothing ever a problem. My relative is very happy in there. Great work by all, if I ever know anyone that need a care home I would always recommend ashlyn.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your kind words! We're delighted to hear that both you and your Brother have had such a positive experience with us. Our team strives to create a welcoming and supportive…read more
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Review from Kim B (Niece of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived at Ashlyn house for 18 months, she was quite poorly when she arrived from hospital, but with wonderful care from exceptional staff she is thriving, and today celebrated her 100th birthday, to say the staff and community went above and beyond today was an understatement, all we can
say is a massive thank you to everyone, bringing our aunt here was the best decision we've made
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Ashlyn Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are absolutely delighted to hear how well your aunt is doing and feel privileged to have been part of such a…read more
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Review from K P (Respite Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always I have enjoyed my stay here. The staff are always friendly and welcoming. The food choices could be better.
Reply from Ruth Halls, Home Manager at Ashlyn Care Home
Thank you for your kind review, it is always lovely to see you when you stay at Ashlyn's. It is important for us to receive feedback from people using the service as it helps the team and I review our…read more
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Review from K B (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Ashlyn's for one week's respite. When I was visiting and researching a home for her, I was immediately struck by how friendly all the staff were, how well they seemed to know their residents and interacted with them/
When my mum came for her respite, there was initially a problem
with the bed, but it was sorted out immediately, and the staff were amazing. The manager, deputy manager and receptionists all spoke to me and made sure I was happy. They were so helpful and friendly.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home
Thank you for taking the time to leave such a wonderful review of Ashlyn Care Home. We are pleased that your mother's respite stay went well and the team were so helpful to you. We will pass on your…read more
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Review from Susan M (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am overall happy with my mum's care, but on occasions as she is immobile she has to wait to go to the bathroom, which I find frustrating. I think there should be more carers and equipment in the home. The ones who are there are brilliant. Sadly, a lot of carers have left, which is a great shame. Also
more tea and coffee should be provided.
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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Ashlyn Care Home is calculated as follows: ( (194 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 238 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

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Hayley Dawkins

Job Title: Home Manager Joined: 2025

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people that live at the home.


Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.


Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.

Frequently Asked Questions about Ashlyn Care Home

What types of Care is Ashlyn Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashlyn Care Home have?

There are 57 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashlyn Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlyn Care Home to the centre of Harlow?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlyn Care Home to verify any information. View our terms and conditions. Ashlyn Care Home has an Enhanced Service - more info.