Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

Group: Excelcare Holdings

Person in charge: Clare O'Neill (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 56

Shared Rooms: 2

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

Free parking at the front of the home

Latest Care Quality Commission* Report on Ashlyn: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Ashlyn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Ashlyn in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.586 for Ashlyn is calculated as follows: ( (35 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Ashlyn is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Ashlyn has a Review Score of 9 (9.003) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashlyn?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashlyn

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1

The staff are always so happy and friendly, very personal service for mum and our family members who visit. Mum has settled in really well in a short time. We have been able to decorate her large room with all her favourite pictures, photos, ornaments and a few bits of her furniture to make her feel more like she is in her own home. Mum is treated with the respect and dignity she deserves and we are always welcome to visit whenever we want, no notice necessary. All the other residents seem happy, contented and well looked after. Mum is constantly checked to make sure she is okay and whether she needs anything, from a cup of tea or a chat. I feel so happy for her and confident when I leave after a visit that she will be cared for as I would like her to be and as she deserves. Mum loves the food and just because there are set meal times, there is a constant round of hot drinks and snacks in between. Thank you all at Ashlyn.

How likely would you be to recommend Ashlyn? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

We would like to thank the staff for making the stressful move for my Mother of 92 years effortless. You have made her most comfortable and it is great to see some of her confidence coming back. The home is most welcoming and I know my mother is enjoying the varied menu and is looking healthier and happier than she has done for sometime. Knowing that staff are on hand 24hrs a day has taken a great deal of stress from the family.

I would highly recommend this home to anyone. We hear some terrible stories in the media but I can honestly state that the staff are excellent, the home is clean and the chef and his team go out of their way to meet all dietary needs.

Our thanks to a wonderful team.

How likely would you be to recommend Ashlyn? Extremely Likely

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Average Rating:   4.9 out of 5

Lovely homely care home, staff friendly and cheery, and clean environment.
All staff seem very polite and caring.
My gran is very happy and comfortable here which pleases all of us as well as her

How likely would you be to recommend Ashlyn? Extremely Likely

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Average Rating:   4.7 out of 5

My Mother has been in dementia care for more than 2 years now, most of which has been spent at Ashlyn House. She has her peculiarities, not least her refusal to sleep in her room (as she suffers from hallucinations) and an aversion to the hoist.

She was recently in hospital, and on her return required additional support, both internally and from the district nurse, this was carried out professionally. In recent months a dementia care specialist has been appointed to the staff, this I believe is a good thing. The dementia care unit has recently been redecorated, improving the atmosphere, there also seems to be more staff in attendance, also a good thing from my point of view.

Despite the challenges my mother gives the staff, they are taking good care of her, if they have any concerns they always contact me (or my brother) to let us know what is going on.

How likely would you be to recommend Ashlyn? Likely

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Average Rating:   4.2 out of 5

Clare O'Neill, Home manager at Ashlyn responded to this review on 21 Mar 2018:

Thank you so much for your lovely review.

My mother has been a resident in Ashlyn for several years, she has always been clean and tidy and very happy. Just recently she was quite ill but received first class care from all the staff at Ashlyn. I am sure this is the reason she pulled through.

How likely would you be to recommend Ashlyn? Extremely Likely

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Treated with Dignity

Food & Drink

Staff

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Rooms

Value for Money

Average Rating:   4.1 out of 5

Clare O'Neill, Home Manager at Ashlyn responded to this review on 21 Mar 2018:

Thank you so much for your lovely feedback.

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