Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
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9.8 57 Reviews
  • Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Ashlyn Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Dawkins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • Free parking at the front of the home

Ashlyn Care Home Reviews (57)

9.8

Ashlyn Care Home has a Review Score of 9.8 (9.839) out of 10, based on 12 reviews in the last 2 years.
Over all time Ashlyn Care Home has 57 reviews.

Overall Experience
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Date Published
  • 57
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  • 12
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Reviewer Connection to Ashlyn Care Home
  • 24
  • 7
  • 5
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Total of 57, showing 21-40
Review from Michelle F (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Was refused entry to my mum yet again due to lockdown and I'm a caregiver. Not being kept informed or updated. The key worker refused to allow me in, blocking me. We had no notification prior. Totally disgusting care and treatment.
Reply from Matt Abbotson, Home Manager at Ashlyn Care Home

Thank you for sharing your feedback. We take comments such as this seriously as it does not reflect the usual positive feedback we receive.
As the care home experienced an outbreak of COVID-19, we were required to follow advice from our Local Authority to close the home to visitors until it was safe to re-open. As you are not the essential caregiver for your mum, we were unable to allow you to visit during this time. Whilst we understand your frustration in being unable to visit during this time, we are required to follow this guidance in order to keep the people who live and work in our care home as safe as possible. Our key priority is always the safety of the people we support.
If the home needs to close during an outbreak, our team always does all we can to ensure people don't feel lonely. We understand the importance of keeping in touch with loved ones, so we will always support people to have video and telephone calls with their family and friends.

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Review from Margaret W (Niece of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident for three years and was always wheelchair-bound. The staff cared for her in her wheelchair using hoists etc. so she needed a lot of support. She was also very frail, aged 94-97 in the home. The premises are spotlessly clean and there is a very calm atmosphere.
Ashlyn Care Home
staff have always been available to discuss my aunt, especially the busy care home manager. An open and transparent atmosphere is the norm.
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Review from Maureen H (Respite Resident) assisted by family/friend published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since living here, I have met some nice friends, and the staff are all very helpful and friendly.
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Review from George H (Wife of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was sent here for rehab after an ankle op. The room was comfortable and clean. But the best part was the staff, nothing was too much trouble, they were all kind and sympathetic to my wife and to me as well. The management was approachable and helpful. A great team.
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Review from Denise H (Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff had the biggest smiles, they couldn't do enough for me. I will be forever grateful to them for helping me get through this painful ordeal. Thank you from the bottom of my heart.
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Review from Lisa P (Daughter of Resident) published on 4 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The greatest carers, most care so much like the residents are their family. I do worry about understaffing at weekends and the huge lack of really good activities. All residents love playing ball, music, etc. Beautiful gardens, yet residents hardly get taken out (sad). Room is very clean. The dining
room and lounge could really do with more hygiene and better cleaning. The chef cares so much - amazing food - sweet man.
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Review from J H (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ashlyn is always clean and welcoming. The staff are very friendly and there’s a nice atmosphere. Residents are well cared for and always clean and tidy. There are lots of activities and events to stimulate them and my mum enjoys the food.
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Review from Susan C (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise all the staff enough my mother has only been with you for 6 weeks and the change is overwhelming. The help all the staff from reception to cleaners that I've received is second to none. My mother is happy and content and I have all the staff to thank for that. So I thank you all from
the bottom of my heart. It was the hardest decision that I had to make about mum going into a care home. But I'm so glad I made the right one.
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Review from Anita M (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Ashlyn Care Home for 3 years. She lost the love of her life after 58 yrs of marriage, she needed extra support so lost her home, then some 4 months later Covid hit and to her, she lost her family too. Mum instantly was welcomed into the Ashlyn family. We got comfort knowing
how well her needs were being met. Mum was frightened of covid and felt she was waiting like a sitting Duck to catch the virus. The home and management team kept us families informed at every stage at almost weekly changes the Government were making for Care homes. Often public knowing things before the homes themselves. I still felt included in her care plans and safety. Staff rallied around to ensure all residents were as safe as they could be. Some staff not going home for days on end not to spread or be a spreader of the virus. Mum is now end of life, the care she is getting is wonderful. She feels this is home, the much loved staff part of our family. Thank you for caring for my Mum x
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Review from Sue B (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a wonderful day visiting mum and enjoying the platinum jubilee day. All the staff had worked so hard and made us all feel very welcome. Food was amazing and plenty of drinks were available and the activities table was suitable for all ages. Big thank you to all staff
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Review from Kim A (Daughter of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother (aged 92) went into the care home beginning of September 2021, she has settled in very well, the staff are all very, very helpful and friendly. Nothing is too much trouble. We chose Ashlyn because after visiting a few different homes, Ashlyn had the personal touch.
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Review from Alan D (Son of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum (87) was placed into Ashlyn in mid-July having been hospitalised for 3 weeks when it became obvious that she would be unable to return to live at home. The staff at Ashlyn have been wonderful in every respect, with regards to both looking after her and caring for her needs, and also in helping
to see her family through a difficult period of adjustment. We chose Ashlyn in the first place following our tour based on the positive feelings we felt whilst looking around and chatting to the staff and feel that mum really is in the right place for her.
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Review from Wendy T (Daughter of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful mother was a resident at Ashlyn’s from August 2013 until she peacefully passed away in April 2021.
Throughout her time at Ashlyn’s she was extremely well cared for, nothing was ever too much trouble for both managers and their teams.
She was so happy there and as her daughter I couldn’t
ask for more.
I was always made aware of any issue or when Mum was unwell or needed anything.
During her last week of life, the teams went above and beyond to ensure my mum was never in discomfort and treated with the dignity she deserved.
The support the manager and teams gave to my partner and I was amazing and I will forever be thankful that Mum lived at Ashlyn’s and stayed there until the end.
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Review from Tom M (Son of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Ashlyn Care Home for almost two years. During this time the help, kindness and support - both physical and emotional - Mum has received has been outstanding. But the support they have extended to us as her family has been equally incredible - nothing is ever too much trouble.
The care provided by the whole team at Ashlyn during Covid-19 has been particularly commendable. They have, of course, ensured full compliance with all government guidelines but more than that they have extended their efforts even further to mitigate the impact and ensure that all residents remain safe and well cared for. We all want to know that our loved ones are safe and genuinely cared for - I cannot think of a better environment than Ashlyn to be confident that my Mum is. We cannot recommend Ashlyn Care Home highly enough. Thank you.
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Review from Theresa A (Daughter of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Ashlyn's for 2 years and I cannot recommend the home highly enough. The staff - care, manager, administration, catering and entertainment all work together as a close-knit team and their priority is always the welfare of the resident. My mum has dementia so her behaviour
can be challenging at times but she is always treated with kindness, understanding and the utmost respect. The past year has been particularly difficult for everyone but again the staff within the home have met all the challenges head-on. They have kept the residents safe but done their best to make sure that all relatives can "see" their loved ones either via Zoom or pod visits. They have also done a fantastic job at keeping everyone entertained and spirits high.


In summary this is a lovely home mostly because the Staff are so caring and kind and I would thoroughly recommend it to anyone looking for somewhere for a relative.

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Review from Marion M (Daughter of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the wonderful team at Ashlyns. Mum has been a resident there for nearly two years. We have loved seeing all the activities that were organised for the residents (pre-Covid) and the photos that have been made available. During the past year, Ashlyn has coped so well with everything
that has been thrown at them during lockdown – adhering to government guidance re PPE and visiting arrangements etc. It has been such a relief to know that Mum has been looked after during this particularly difficult time.
Unfortunately Mum went into hospital recently however the team has fully supported us throughout and we have been so grateful to them. The whole team – management, front office, carers, catering and cleaners – are professional, friendly and helpful and we would like them to know that their efforts are hugely appreciated.
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Review from Clive S (Sister of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family would like to say a big thank you to each and every one of you, every person we have met or encountered who works at Ashlyn are amazing. Their attitude and work ethic is second to none, they are a dedicated team who give their all to ensure that their residents are as comfortable as they
can be. They work tirelessly at caring for, entertaining, and communicating with everyone, and they make everyone’s stay there a memorable one.
Considering this could be their last place of residence, they could not be in a better place, everyone we see and talk to, all feel the same way, and are happy to be in such a caring thoughtful place. We are sure the relatives of your other residents have the same opinion as ours. I think everyone knows how difficult it is for people to do a job like yours, and it takes a special kind of person to do what you do, and they should all be proud of the job they do, and how they do it.
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Review from Tom J (Grandson of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, simply 5 star. Lovely to know my wife's grandmother is being cared for so well.
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Review from Jodie J (Granddaughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place for my nanny to call her home. The staff are friendly, patient and kind to all who reside there. The food served is fit for a king.
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Review from Jack J (Great-grandson of Resident) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the home because of Flossy the dog, as she makes everyone there smile.
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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Ashlyn Care Home is calculated as follows: ( (123 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

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Hayley Dawkins

Job Title: Home Manager Joined: 2025

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people that live at the home.


Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.


Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlyn Care Home to verify any information. View our terms and conditions. Ashlyn Care Home has an Enhanced Service - more info.