Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
Review Us
9.7 64 Reviews
  • Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.
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Care Provided by Ashlyn Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Ashlyn Care Home to find out the exact price for your requirements.

Contact Ashlyn Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashlyn Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Hayley Dawkins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • Free parking at the front of the home

Ashlyn Care Home Reviews (64)

9.7

Ashlyn Care Home has a Review Score of 9.7 (9.668) out of 10, based on 18 reviews in the last 2 years.
Over all time Ashlyn Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashlyn Care Home
  • 26
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Total of 64, showing 21-40
Review from Richard B (Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashlyn Care Home offer one service which goes above and beyond! My mother is safe and well looked after. I cannot fault the team at Ashlyn.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home
Thank you for taking the time to leave a review of Ashlyn Care Home. The team go above and beyond to deliver exceptional care, and they will be delighted with your comments.
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Review from A W (Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run caring home with excellent staff.
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Review from T H (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly feel like Ashlyn Care Home has saved my mums life. I've seen such a change in her she has put on weight thanks to the great food and regular meals which she didn't do for herself at home. Her mental health has improved thanks to regular stimulation from the chats with staff and events the
home plans. She wasn't keen to go into a home to start but now she has a new lease of life and is very happy being part of the Ashlyn family. All the staff we meet are friendly and helpful and were great with advice for me when my mum first arrived. I really can't thank them all enough they do an amazing job despite it being very challenging at times.
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Review from P K (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with Ashlyns. Our mu has settled in well. We find the staff from reception, domestic and care all very pleasant and helpful to us. Mum has got quite attached to some of the cares, who are very patient with her so it's been sad to see one or two of them leave.
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Review from Jennifer H (Daughter of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always get a warm welcome when we arrive to see Mum. Staff are very helpful from all departments. We are listened to and action is taken when we have any concerns. Mum has not been so contented for a number of years, so thank you Ashlyn's, for your professional care, support and love for my mum.
We know it is not always easy!
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Review from Steven H (Son-in-law of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, friendly staff. Always ready to answer questions and discuss care and any concerns. My mother-in-law seems very contented in the dementia unit.
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Review from Gemma H (Granddaughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Ashlyn is wonderful. My nan has the best care, and she enjoys the great food on offer. We, as a family, feel that Nan is treated with respect and genuine care. We couldn't be happier with the attention she receives, and all the residents are treated as individuals.
We did have issues with
the hot water supply, but I believe this is resolved now.
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Review from Michelle F (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Was refused entry to my mum yet again due to lockdown and I'm a caregiver. Not being kept informed or updated. The key worker refused to allow me in, blocking me. We had no notification prior. Totally disgusting care and treatment.
Reply from Matt Abbotson, Home Manager at Ashlyn Care Home
Thank you for sharing your feedback. We take comments such as this seriously as it does not reflect the usual positive feedback we receive.
As the care home experienced an outbreak of COVID-19, we…read more
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Review from Margaret W (Niece of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident for three years and was always wheelchair-bound. The staff cared for her in her wheelchair using hoists etc. so she needed a lot of support. She was also very frail, aged 94-97 in the home. The premises are spotlessly clean and there is a very calm atmosphere.
Ashlyn Care Home
staff have always been available to discuss my aunt, especially the busy care home manager. An open and transparent atmosphere is the norm.
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Review from Maureen H (Respite Resident) assisted by family/friend published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since living here, I have met some nice friends, and the staff are all very helpful and friendly.
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Review from George H (Wife of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was sent here for rehab after an ankle op. The room was comfortable and clean. But the best part was the staff, nothing was too much trouble, they were all kind and sympathetic to my wife and to me as well. The management was approachable and helpful. A great team.
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Review from Denise H (Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff had the biggest smiles, they couldn't do enough for me. I will be forever grateful to them for helping me get through this painful ordeal. Thank you from the bottom of my heart.
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Review from Lisa P (Daughter of Resident) published on 4 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The greatest carers, most care so much like the residents are their family. I do worry about understaffing at weekends and the huge lack of really good activities. All residents love playing ball, music, etc. Beautiful gardens, yet residents hardly get taken out (sad). Room is very clean. The dining
room and lounge could really do with more hygiene and better cleaning. The chef cares so much - amazing food - sweet man.
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Review from J H (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ashlyn is always clean and welcoming. The staff are very friendly and there’s a nice atmosphere. Residents are well cared for and always clean and tidy. There are lots of activities and events to stimulate them and my mum enjoys the food.
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Review from Susan C (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise all the staff enough my mother has only been with you for 6 weeks and the change is overwhelming. The help all the staff from reception to cleaners that I've received is second to none. My mother is happy and content and I have all the staff to thank for that. So I thank you all from
the bottom of my heart. It was the hardest decision that I had to make about mum going into a care home. But I'm so glad I made the right one.
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Review from Anita M (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Ashlyn Care Home for 3 years. She lost the love of her life after 58 yrs of marriage, she needed extra support so lost her home, then some 4 months later Covid hit and to her, she lost her family too. Mum instantly was welcomed into the Ashlyn family. We got comfort knowing
how well her needs were being met. Mum was frightened of covid and felt she was waiting like a sitting Duck to catch the virus. The home and management team kept us families informed at every stage at almost weekly changes the Government were making for Care homes. Often public knowing things before the homes themselves. I still felt included in her care plans and safety. Staff rallied around to ensure all residents were as safe as they could be. Some staff not going home for days on end not to spread or be a spreader of the virus. Mum is now end of life, the care she is getting is wonderful. She feels this is home, the much loved staff part of our family. Thank you for caring for my Mum x
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Review from Sue B (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a wonderful day visiting mum and enjoying the platinum jubilee day. All the staff had worked so hard and made us all feel very welcome. Food was amazing and plenty of drinks were available and the activities table was suitable for all ages. Big thank you to all staff
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Review from Kim A (Daughter of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother (aged 92) went into the care home beginning of September 2021, she has settled in very well, the staff are all very, very helpful and friendly. Nothing is too much trouble. We chose Ashlyn because after visiting a few different homes, Ashlyn had the personal touch.
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Review from Alan D (Son of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum (87) was placed into Ashlyn in mid-July having been hospitalised for 3 weeks when it became obvious that she would be unable to return to live at home. The staff at Ashlyn have been wonderful in every respect, with regards to both looking after her and caring for her needs, and also in helping
to see her family through a difficult period of adjustment. We chose Ashlyn in the first place following our tour based on the positive feelings we felt whilst looking around and chatting to the staff and feel that mum really is in the right place for her.
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Review from Wendy T (Daughter of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful mother was a resident at Ashlyn’s from August 2013 until she peacefully passed away in April 2021.
Throughout her time at Ashlyn’s she was extremely well cared for, nothing was ever too much trouble for both managers and their teams.
She was so happy there and as her daughter I couldn’t
ask for more.
I was always made aware of any issue or when Mum was unwell or needed anything.
During her last week of life, the teams went above and beyond to ensure my mum was never in discomfort and treated with the dignity she deserved.
The support the manager and teams gave to my partner and I was amazing and I will forever be thankful that Mum lived at Ashlyn’s and stayed there until the end.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Ashlyn Care Home is calculated as follows: ( (182 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 214 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

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Hayley Dawkins

Job Title: Home Manager Joined: 2025

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people that live at the home.


Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.


Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlyn Care Home to verify any information. View our terms and conditions. Ashlyn Care Home has an Enhanced Service - more info.