Excelcare Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
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9.6 72 Reviews
  • Excelcare Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.
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Care Provided by Excelcare Ashlyn Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Excelcare Ashlyn Care Home to find out the exact price for your requirements.

Contact Excelcare Ashlyn Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Ashlyn Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hayley Dawkins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • Free parking at the front of the home

Excelcare Ashlyn Care Home Reviews (72)

9.6

Excelcare Ashlyn Care Home has a Review Score of 9.6 (9.649) out of 10, based on 25 reviews in the last 2 years.
Over all time Excelcare Ashlyn Care Home has 72 reviews.

Overall Experience
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Reviewer Connection to Excelcare Ashlyn Care Home
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Total of 72, showing 21-40
Review from Alan M (Friend of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm not a resident of Ashlyn Care home but our friend is and from the visits I've made over the last month, all of the staff appear to be dedicated to their work and are always friendly, thoroughly professional and willing to help residents and visitors in any way they can. Even with my limited experience
from what I've seen, the care the residents receive is outstanding and I would recommend Ashlyn to anyone in need of a care home.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for taking the time to share your positive experience with Ashlyn Care Home. Although you are not a resident, your observations and comments about the dedication and professionalism of our team are greatly appreciated. We strive to provide the highest level of care and support to the people that live in our home and it is heartening to know that this effort is recognised by visitors like yourself.Your kind words about the friendliness and willingness of our team to assist both the people that live there and visitors are a testament to the commitment we have to creating a warm and supportive environment. We are delighted to hear that, even with your limited experience, you have found the care provided to be outstanding.Thank you for recommending us to others in need of a care home. We will continue to work hard to maintain the high standards of care and service that you have described. Your feedback is invaluable to us, and it encourages us to keep striving for excellence.
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Review from E P (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Ashlyn Care Home initially for respite but he is now due to become a permanent resident, he has dementia and all the staff look after him very well. They are caring and professional and nothing seems too much trouble for them. My father has started to eat much better since being
in the home and he has made some real connections with the staff, which is wonderful.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your kind words and thoughtful review. We're truly honored to have your father with us at Ashlyn Care Home, and it's heartwarming to hear that he's feeling well cared for and forming meaningful connections with the team. Supporting the people that live at the home with dementia with compassion and professionalism is at the heart of what we do, and knowing that he's eating better and settling in so well means a great deal to all of us. We look forward to continuing to provide him with a safe, supportive, and nurturing environment as a permanent member of our community.
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Review from Stephen P (Brother of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've always found the staff friendly and obliging. Nothing ever a problem. My relative is very happy in there. Great work by all, if I ever know anyone that need a care home I would always recommend ashlyn.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your kind words! We're delighted to hear that both you and your Brother have had such a positive experience with us. Our team strives to create a welcoming and supportive environment, and it's wonderful to know we've been able to meet your expectations. Your recommendation means the world to us, and we'll continue to work hard to provide the best care possible. Thank you again for your trust and support!
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Review from Kim B (Niece of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived at Ashlyn house for 18 months, she was quite poorly when she arrived from hospital, but with wonderful care from exceptional staff she is thriving, and today celebrated her 100th birthday, to say the staff and community went above and beyond today was an understatement, all we can
say is a massive thank you to everyone, bringing our aunt here was the best decision we've made
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Ashlyn Care HomeThank you so much for your kind words and for taking the time to share your experience. We are absolutely delighted to hear how well your aunt is doing and feel privileged to have been part of such a special milestone in her life. It means a great deal to our team to know that our care and support have made a positive difference. Thank you again for your trust and support.
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Review from K P (Respite Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always I have enjoyed my stay here. The staff are always friendly and welcoming. The food choices could be better.
Reply from Ruth Halls, Home Manager at Excelcare Ashlyn Care HomeThank you for your kind review, it is always lovely to see you when you stay at Ashlyn's. It is important for us to receive feedback from people using the service as it helps the team and I review our practices and make changes where necessary to ensure that everyone's stay is a positive experience. Thank you again for taking the time to review Ashlyn and the team and I wish you well.
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Review from K B (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Ashlyn's for one week's respite. When I was visiting and researching a home for her, I was immediately struck by how friendly all the staff were, how well they seemed to know their residents and interacted with them/
When my mum came for her respite, there was initially a problem
with the bed, but it was sorted out immediately, and the staff were amazing. The manager, deputy manager and receptionists all spoke to me and made sure I was happy. They were so helpful and friendly.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for taking the time to leave such a wonderful review of Ashlyn Care Home. We are pleased that your mother's respite stay went well and the team were so helpful to you. We will pass on your lovely comments to the team.
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Review from Susan M (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am overall happy with my mum's care, but on occasions as she is immobile she has to wait to go to the bathroom, which I find frustrating. I think there should be more carers and equipment in the home. The ones who are there are brilliant. Sadly, a lot of carers have left, which is a great shame. Also
more tea and coffee should be provided.
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Review from Natasha B (Daughter-in-law of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashlyn Care Home has been a godsend. The staff are amazing, so caring, funny and helpful, they all go above and beyond. I love visiting my father-in-law, knowing he is happy and content.
The home is always clean and put on activities for the residents.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for taking the time to write this five-star review of Ashlyn Care Home. We are pleased to hear your father-in-law is happy and that you love visiting. We will pass on your comments to the team.
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Review from S C (Respite Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for a pleasant stay. Well looked after, miss you on leaving. The kindness of the staff, care and expertise goes a long way.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Excelcare Ashlyn Care HomeThank you for taking the time to leave such a lovely review, we will pass your kind comments on to the team.
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Review from A W (Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run caring home with excellent staff.
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Review from T H (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly feel like Ashlyn Care Home has saved my mums life. I've seen such a change in her she has put on weight thanks to the great food and regular meals which she didn't do for herself at home. Her mental health has improved thanks to regular stimulation from the chats with staff and events the
home plans. She wasn't keen to go into a home to start but now she has a new lease of life and is very happy being part of the Ashlyn family. All the staff we meet are friendly and helpful and were great with advice for me when my mum first arrived. I really can't thank them all enough they do an amazing job despite it being very challenging at times.
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Review from P K (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with Ashlyns. Our mu has settled in well. We find the staff from reception, domestic and care all very pleasant and helpful to us. Mum has got quite attached to some of the cares, who are very patient with her so it's been sad to see one or two of them leave.
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Review from Jennifer H (Daughter of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always get a warm welcome when we arrive to see Mum. Staff are very helpful from all departments. We are listened to and action is taken when we have any concerns. Mum has not been so contented for a number of years, so thank you Ashlyn's, for your professional care, support and love for my mum.
We know it is not always easy!
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Review from Steven H (Son-in-law of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, friendly staff. Always ready to answer questions and discuss care and any concerns. My mother-in-law seems very contented in the dementia unit.
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Review from Gemma H (Granddaughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Ashlyn is wonderful. My nan has the best care, and she enjoys the great food on offer. We, as a family, feel that Nan is treated with respect and genuine care. We couldn't be happier with the attention she receives, and all the residents are treated as individuals.
We did have issues with
the hot water supply, but I believe this is resolved now.
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Review from Michelle F (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Was refused entry to my mum yet again due to lockdown and I'm a caregiver. Not being kept informed or updated. The key worker refused to allow me in, blocking me. We had no notification prior. Totally disgusting care and treatment.
Reply from Matt Abbotson, Home Manager at Excelcare Ashlyn Care HomeThank you for sharing your feedback. We take comments such as this seriously as it does not reflect the usual positive feedback we receive.
As the care home experienced an outbreak of COVID-19, we were required to follow advice from our Local Authority to close the home to visitors until it was safe to re-open. As you are not the essential caregiver for your mum, we were unable to allow you to visit during this time. Whilst we understand your frustration in being unable to visit during this time, we are required to follow this guidance in order to keep the people who live and work in our care home as safe as possible. Our key priority is always the safety of the people we support.
If the home needs to close during an outbreak, our team always does all we can to ensure people don't feel lonely. We understand the importance of keeping in touch with loved ones, so we will always support people to have video and telephone calls with their family and friends.
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Review from Margaret W (Niece of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident for three years and was always wheelchair-bound. The staff cared for her in her wheelchair using hoists etc. so she needed a lot of support. She was also very frail, aged 94-97 in the home. The premises are spotlessly clean and there is a very calm atmosphere.
Ashlyn Care Home
staff have always been available to discuss my aunt, especially the busy care home manager. An open and transparent atmosphere is the norm.
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Review from Maureen H (Respite Resident) assisted by family/friend published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since living here, I have met some nice friends, and the staff are all very helpful and friendly.
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Review from George H (Wife of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was sent here for rehab after an ankle op. The room was comfortable and clean. But the best part was the staff, nothing was too much trouble, they were all kind and sympathetic to my wife and to me as well. The management was approachable and helpful. A great team.
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Review from Denise H (Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff had the biggest smiles, they couldn't do enough for me. I will be forever grateful to them for helping me get through this painful ordeal. Thank you from the bottom of my heart.
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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Excelcare Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Excelcare Ashlyn Care Home is calculated as follows: ( (245 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 296 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Ashlyn Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Hayley

Hayley Dawkins

Job Title: Home Manager Joined: 2025

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people who live at the home.


Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.


Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Ashlyn Care Home to verify any information. View our terms and conditions. Excelcare Ashlyn Care Home has an Enhanced Service - more info.