






Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.
It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.
The large, enclosed garden areas provide a variety of...
Care Provided by Excelcare Ashlyn Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Ashlyn Care Home for full pricing details and T&Cs.
Contact Excelcare Ashlyn Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Hayley Dawkins (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (27)
Parking
- Free parking at the front of the home
Excelcare Ashlyn Care Home Reviews (80)
Excelcare Ashlyn Care Home has a Review Score of 9.7 (9.733) out of 10, based on 33 reviews in the last 2 years.
Over all time Excelcare Ashlyn Care Home has 80 reviews.
We always get a warm welcome when we arrive to see Mum. Staff are very helpful from all departments. We are listened to and action is taken when we have any concerns. Mum has not been so contented for a number of years, so thank you Ashlyn's, for your professional care, support and love for my mum. We know it is not always easy!
Very helpful, friendly staff. Always ready to answer questions and discuss care and any concerns. My mother-in-law seems very contented in the dementia unit.
We did have issues with the hot water supply, but I believe this is resolved now.
Was refused entry to my mum yet again due to lockdown and I'm a caregiver. Not being kept informed or updated. The key worker refused to allow me in, blocking me. We had no notification prior. Totally disgusting care and treatment.
As the care home experienced an outbreak of COVID-19, we were required to follow advice from our Local Authority to close the home to visitors until it was...
Ashlyn Care Home staff have always been available to discuss my aunt, especially the busy care home manager. An open and transparent atmosphere is the norm.
Since living here, I have met some nice friends, and the staff are all very helpful and friendly.
My wife was sent here for rehab after an ankle op. The room was comfortable and clean. But the best part was the staff, nothing was too much trouble, they were all kind and sympathetic to my wife and to me as well. The management was approachable and helpful. A great team.
All the staff had the biggest smiles, they couldn't do enough for me. I will be forever grateful to them for helping me get through this painful ordeal. Thank you from the bottom of my heart.
The greatest carers, most care so much like the residents are their family. I do worry about understaffing at weekends and the huge lack of really good activities. All residents love playing ball, music, etc. Beautiful gardens, yet residents hardly get taken out (sad). Room is very clean. The dining room and lounge could really do with more hygiene and better cleaning. The chef cares so much - amazing food - sweet man.
Ashlyn is always clean and welcoming. The staff are very friendly and there’s a nice atmosphere. Residents are well cared for and always clean and tidy. There are lots of activities and events to stimulate them and my mum enjoys the food.
I can not praise all the staff enough my mother has only been with you for 6 weeks and the change is overwhelming. The help all the staff from reception to cleaners that I've received is second to none. My mother is happy and content and I have all the staff to thank for that. So I thank you all from the bottom of my heart. It was the hardest decision that I had to make about mum going into a care home. But I'm so glad I made the right one.
Mum has been a resident at Ashlyn Care Home for 3 years. She lost the love of her life after 58 yrs of marriage, she needed extra support so lost her home, then some 4 months later Covid hit and to her, she lost her family too. Mum instantly was welcomed into the Ashlyn family. We got comfort knowing how well her needs were being met. Mum was frightened of covid and felt she was waiting like a sitting Duck to catch the virus. The home and management team kept us families informed at every stage at almost weekly changes the Government were making for Care homes. Often public knowing things before the homes themselves. I still felt included in her care plans and safety. Staff rallied around to ensure all residents were as safe as they could be. Some staff not going home for days on end not to spread or be a spreader of the virus. Mum is now end of life, the care she is getting is wonderful. She feels this is home, the much loved staff part of our family. Thank you for caring for my Mum x
We had a wonderful day visiting mum and enjoying the platinum jubilee day. All the staff had worked so hard and made us all feel very welcome. Food was amazing and plenty of drinks were available and the activities table was suitable for all ages. Big thank you to all staff
My mother (aged 92) went into the care home beginning of September 2021, she has settled in very well, the staff are all very, very helpful and friendly. Nothing is too much trouble. We chose Ashlyn because after visiting a few different homes, Ashlyn had the personal touch.
My mum (87) was placed into Ashlyn in mid-July having been hospitalised for 3 weeks when it became obvious that she would be unable to return to live at home. The staff at Ashlyn have been wonderful in every respect, with regards to both looking after her and caring for her needs, and also in helping to see her family through a difficult period of adjustment. We chose Ashlyn in the first place following our tour based on the positive feelings we felt whilst looking around and chatting to the staff and feel that mum really is in the right place for her.
Throughout her time at Ashlyn’s she was extremely well cared for, nothing was ever too much trouble for both managers and their teams.
She was so happy there and as her daughter I couldn’t ask for more.
I was always made aware of any issue or when Mum was unwell or needed anything.
During her last week of life, the teams went above and beyond to ensure my mum was never in discomfort and treated with the dignity she deserved.
The support the manager and teams gave to my partner and I was amazing and I will forever be thankful that Mum lived at Ashlyn’s and stayed there until the end.
My mum has been a resident in Ashlyn Care Home for almost two years. During this time the help, kindness and support - both physical and emotional - Mum has received has been outstanding. But the support they have extended to us as her family has been equally incredible - nothing is ever too much trouble. The care provided by the whole team at Ashlyn during Covid-19 has been particularly commendable. They have, of course, ensured full compliance with all government guidelines but more than that they have extended their efforts even further to mitigate the impact and ensure that all residents remain safe and well cared for. We all want to know that our loved ones are safe and genuinely cared for - I cannot think of a better environment than Ashlyn to be confident that my Mum is. We cannot recommend Ashlyn Care Home highly enough. Thank you.
My mum has been a resident at Ashlyn's for 2 years and I cannot recommend the home highly enough. The staff - care, manager, administration, catering and entertainment all work together as a close-knit team and their priority is always the welfare of the resident. My mum has dementia so her behaviour can be challenging at times but she is always treated with kindness, understanding and the utmost respect. The past year has been particularly difficult for everyone but again the staff within the home have met all the challenges head-on. They have kept the residents safe but done their best to make sure that all relatives can "see" their loved ones either via Zoom or pod visits. They have also done a fantastic job at keeping everyone entertained and spirits high.
In summary this is a lovely home mostly because the Staff are so caring and kind and I would thoroughly recommend it to anyone looking for somewhere for a relative.
Unfortunately Mum went into hospital recently however the team has fully supported us throughout and we have been so grateful to them. The whole team – management, front office, carers, catering and cleaners – are professional, friendly and helpful and we would like them to know that their efforts are hugely appreciated.
Considering this could be their last place of residence, they could not be in a better place, everyone we see and talk to, all feel the same way, and are happy to be in such a caring thoughtful place. We are sure the relatives of your other residents have the same opinion as ours. I think everyone knows how difficult it is for people to do a job like yours, and it takes a special kind of person to do what you do, and they should all be proud of the job they do, and how they do it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Ashlyn Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Ashlyn Care Home.
Meet the Team (1)

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people who live at the home.
Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.
Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Ashlyn Care Home to verify any information. View our terms and conditions. Excelcare Ashlyn Care Home has an Enhanced Service -more info.