Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
Review Us
9.6 66 Reviews
  • Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.
Show Ashlyn Care Home on the Map

Care Provided by Ashlyn Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Ashlyn Care Home to find out the exact price for your requirements.

Contact Ashlyn Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashlyn Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Hayley Dawkins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • Free parking at the front of the home

Ashlyn Care Home Reviews (66)

9.6

Ashlyn Care Home has a Review Score of 9.6 (9.592) out of 10, based on 20 reviews in the last 2 years.
Over all time Ashlyn Care Home has 66 reviews.

Overall Experience
  • 54
  • 9
  • 1
  • 0
  • 2
Date Published
  • 66
  • 16
  • 17
  • 20
  • 46
Reviewer Connection to Ashlyn Care Home
  • 27
  • 8
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 41-60
Review from Alan D (Son of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum (87) was placed into Ashlyn in mid-July having been hospitalised for 3 weeks when it became obvious that she would be unable to return to live at home. The staff at Ashlyn have been wonderful in every respect, with regards to both looking after her and caring for her needs, and also in helping
to see her family through a difficult period of adjustment. We chose Ashlyn in the first place following our tour based on the positive feelings we felt whilst looking around and chatting to the staff and feel that mum really is in the right place for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy T (Daughter of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful mother was a resident at Ashlyn’s from August 2013 until she peacefully passed away in April 2021.
Throughout her time at Ashlyn’s she was extremely well cared for, nothing was ever too much trouble for both managers and their teams.
She was so happy there and as her daughter I couldn’t
ask for more.
I was always made aware of any issue or when Mum was unwell or needed anything.
During her last week of life, the teams went above and beyond to ensure my mum was never in discomfort and treated with the dignity she deserved.
The support the manager and teams gave to my partner and I was amazing and I will forever be thankful that Mum lived at Ashlyn’s and stayed there until the end.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tom M (Son of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Ashlyn Care Home for almost two years. During this time the help, kindness and support - both physical and emotional - Mum has received has been outstanding. But the support they have extended to us as her family has been equally incredible - nothing is ever too much trouble.
The care provided by the whole team at Ashlyn during Covid-19 has been particularly commendable. They have, of course, ensured full compliance with all government guidelines but more than that they have extended their efforts even further to mitigate the impact and ensure that all residents remain safe and well cared for. We all want to know that our loved ones are safe and genuinely cared for - I cannot think of a better environment than Ashlyn to be confident that my Mum is. We cannot recommend Ashlyn Care Home highly enough. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Theresa A (Daughter of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Ashlyn's for 2 years and I cannot recommend the home highly enough. The staff - care, manager, administration, catering and entertainment all work together as a close-knit team and their priority is always the welfare of the resident. My mum has dementia so her behaviour
can be challenging at times but she is always treated with kindness, understanding and the utmost respect. The past year has been particularly difficult for everyone but again the staff within the home have met all the challenges head-on. They have kept the residents safe but done their best to make sure that all relatives can "see" their loved ones either via Zoom or pod visits. They have also done a fantastic job at keeping everyone entertained and spirits high.


In summary this is a lovely home mostly because the Staff are so caring and kind and I would thoroughly recommend it to anyone looking for somewhere for a relative.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion M (Daughter of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the wonderful team at Ashlyns. Mum has been a resident there for nearly two years. We have loved seeing all the activities that were organised for the residents (pre-Covid) and the photos that have been made available. During the past year, Ashlyn has coped so well with everything
that has been thrown at them during lockdown – adhering to government guidance re PPE and visiting arrangements etc. It has been such a relief to know that Mum has been looked after during this particularly difficult time.
Unfortunately Mum went into hospital recently however the team has fully supported us throughout and we have been so grateful to them. The whole team – management, front office, carers, catering and cleaners – are professional, friendly and helpful and we would like them to know that their efforts are hugely appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clive S (Sister of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family would like to say a big thank you to each and every one of you, every person we have met or encountered who works at Ashlyn are amazing. Their attitude and work ethic is second to none, they are a dedicated team who give their all to ensure that their residents are as comfortable as they
can be. They work tirelessly at caring for, entertaining, and communicating with everyone, and they make everyone’s stay there a memorable one.
Considering this could be their last place of residence, they could not be in a better place, everyone we see and talk to, all feel the same way, and are happy to be in such a caring thoughtful place. We are sure the relatives of your other residents have the same opinion as ours. I think everyone knows how difficult it is for people to do a job like yours, and it takes a special kind of person to do what you do, and they should all be proud of the job they do, and how they do it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tom J (Grandson of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, simply 5 star. Lovely to know my wife's grandmother is being cared for so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jodie J (Granddaughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place for my nanny to call her home. The staff are friendly, patient and kind to all who reside there. The food served is fit for a king.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jack J (Great-grandson of Resident) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the home because of Flossy the dog, as she makes everyone there smile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D H (Son of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding. All of the staff, from the manager to the cleaning and catering staff are excellent, friendly and caring and all seem to be happy to be there.
Mum's care is faultless and she has settled in very quickly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B D (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so pleased that I chose Ashlyn Care Home because the staff, manager, always made us welcome. The care my mum received was exceptional throughout mum's stay until she passed away on 27th September 2019. We can not thank them all. They need to be awarded prizes and an outstanding 10.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marie N (Granddaughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan stayed in the care of Ashlyn Care Home for 3 1/2 years. I cannot thank all staff enough the way they cared for my nan. Always helpful, made us feel at home. Couldn't do enough for all of us when we visited her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith P (Son of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care my mum is receiving, it's excellent. My mum is in a much better place now with 24/7 care, with staff that try so hard to please. Myself and sister are so pleased that we were so lucky to have mum looked after in Ashlyn. Thank you to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma L (Granddaughter of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is a resident in Ashlyn Care Home and there would be nowhere better for him. It is a very welcoming and nice environment. All the staff are attentive and are always helping with everything and anything. My grandad felt settled from the moment he came to Ashlyn. Even with dementia, my grandad
still liked to keep active and there is alway’s some type of activity to keep him happy and to make sure he is enjoying himself. I would recommend Ashlyn Care Home to everyone with no hesitation!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan T (Friend of Resident) published on 30 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited Ashlyns while my friend was on holiday to check in on her Mum and make sure she was ok. Ashlyns was very welcoming. When I visited the staff always offered me a drink. People living at Ashlyns always had drinks in front of them and the staff interaction was great to see. My friend's Mum seemed
very happy to be there and had no complaints. So thank you to all the staff and a very well done.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles P (Husband of Resident) assisted by family/friend published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My life before my wife was admitted to Ashlyn's was awful - I was living in fear of her every day and night. Once she was accepted and admitted, my life has improved 100%.
She is very happy there and her frustrations have gone. I enjoy the visits to Ashlyn's as everyone is so friendly and welcoming
- nothing is too much trouble.
I cannot recommend this care home enough and it's lovely to know the first names of all the staff.
Reply from Linda Lewis, Business & Marketing Manager at Ashlyn Care Home
Thank you we are glad you and your wife are happy in and with the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry S (Son-in-law of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother in Law was admitted to Ashlyn for a respite period and then as a permanent resident. The staff have given her the best attention and care to help her settle in. They explain everything in detail that is happening which is a great help to ourselves and the resident. There is always someone
on hand to answer any questions. The improvement in my Mother in Law has been tremendously noticeable. Thank you Ashlyn.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine S (Daughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Ashlyn in June 2019. She was very unhappy and frustrated and angry with her dementia and became a liability to my dad and dangerous and had several falls. On admission to this home, she changed overnight with the care given to her. She started to smile again and the staff gave
her the care and attention she deserved She has everything she needs and above all, her dignity, respect and happiness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen L (Daughter of Resident) published on 8 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise and thanks, to all the amazing staff at Ashlyn, since it became our dad's new home, last September. We also refer to Ashlyn as our second home too now, with the warm, friendly and family welcome we receive every time we visit. There is always good communication between the
staff, and family at all times, which helped immensely and gave us reassurance when dad was settling in, which took no time at all and in a place he now calls home. There are daily activities for the residents to join in, from baking, gardening, movie shows with popcorn and more. Dad loves the singers that visit, singing being his passion. Day trips out too are often arranged, which the residents look forward to. We would highly recommend Ashlyn. They take the best care of our loved one who we value immensely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline H (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The deputy manager is really lovely and helpful and kind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Ashlyn Care Home is calculated as follows: ( (194 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 238 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

No image found

Hayley Dawkins

Job Title: Home Manager Joined: 2025

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people that live at the home.


Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.


Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlyn Care Home to verify any information. View our terms and conditions. Ashlyn Care Home has an Enhanced Service - more info.