Excelcare Ashlyn Care Home

We are very happy with Ashlyns. Our mu has settled in well. We find the staff from reception, domestic and care all very pleasant and helpful to us. Mum has got quite attached to some of the cares, who are very patient with her so it's been sad to see one or two of them leave.

We always get a warm welcome when we arrive to see Mum. Staff are very helpful from all departments. We are listened to and action is taken when we have any concerns. Mum has not been so contented for a number of years, so thank you Ashlyn's, for your professional care, support and love for my mum. We know it is not always easy!

Very helpful, friendly staff. Always ready to answer questions and discuss care and any concerns. My mother-in-law seems very contented in the dementia unit.

We did have issues with the hot water supply, but I believe this is resolved now.

Was refused entry to my mum yet again due to lockdown and I'm a caregiver. Not being kept informed or updated. The key worker refused to allow me in, blocking me. We had no notification prior. Totally disgusting care and treatment.

Ashlyn Care Home staff have always been available to discuss my aunt, especially the busy care home manager. An open and transparent atmosphere is the norm.

Since living here, I have met some nice friends, and the staff are all very helpful and friendly.

My wife was sent here for rehab after an ankle op. The room was comfortable and clean. But the best part was the staff, nothing was too much trouble, they were all kind and sympathetic to my wife and to me as well. The management was approachable and helpful. A great team.

All the staff had the biggest smiles, they couldn't do enough for me. I will be forever grateful to them for helping me get through this painful ordeal. Thank you from the bottom of my heart.

The greatest carers, most care so much like the residents are their family. I do worry about understaffing at weekends and the huge lack of really good activities. All residents love playing ball, music, etc. Beautiful gardens, yet residents hardly get taken out (sad). Room is very clean. The dining room and lounge could really do with more hygiene and better cleaning. The chef cares so much - amazing food - sweet man.

Ashlyn is always clean and welcoming. The staff are very friendly and there’s a nice atmosphere. Residents are well cared for and always clean and tidy. There are lots of activities and events to stimulate them and my mum enjoys the food.

I can not praise all the staff enough my mother has only been with you for 6 weeks and the change is overwhelming. The help all the staff from reception to cleaners that I've received is second to none. My mother is happy and content and I have all the staff to thank for that. So I thank you all from the bottom of my heart. It was the hardest decision that I had to make about mum going into a care home. But I'm so glad I made the right one.

Mum has been a resident at Ashlyn Care Home for 3 years. She lost the love of her life after 58 yrs of marriage, she needed extra support so lost her home, then some 4 months later Covid hit and to her, she lost her family too. Mum instantly was welcomed into the Ashlyn family. We got comfort knowing how well her needs were being met. Mum was frightened of covid and felt she was waiting like a sitting Duck to catch the virus. The home and management team kept us families informed at every stage at almost weekly changes the Government were making for Care homes. Often public knowing things before the homes themselves. I still felt included in her care plans and safety. Staff rallied around to ensure all residents were as safe as they could be. Some staff not going home for days on end not to spread or be a spreader of the virus. Mum is now end of life, the care she is getting is wonderful. She feels this is home, the much loved staff part of our family. Thank you for caring for my Mum x

We had a wonderful day visiting mum and enjoying the platinum jubilee day. All the staff had worked so hard and made us all feel very welcome. Food was amazing and plenty of drinks were available and the activities table was suitable for all ages. Big thank you to all staff

My mother (aged 92) went into the care home beginning of September 2021, she has settled in very well, the staff are all very, very helpful and friendly. Nothing is too much trouble. We chose Ashlyn because after visiting a few different homes, Ashlyn had the personal touch.

My mum (87) was placed into Ashlyn in mid-July having been hospitalised for 3 weeks when it became obvious that she would be unable to return to live at home. The staff at Ashlyn have been wonderful in every respect, with regards to both looking after her and caring for her needs, and also in helping to see her family through a difficult period of adjustment. We chose Ashlyn in the first place following our tour based on the positive feelings we felt whilst looking around and chatting to the staff and feel that mum really is in the right place for her.

The support the manager and teams gave to my partner and I was amazing and I will forever be thankful that Mum lived at Ashlyn’s and stayed there until the end.

My mum has been a resident in Ashlyn Care Home for almost two years. During this time the help, kindness and support - both physical and emotional - Mum has received has been outstanding. But the support they have extended to us as her family has been equally incredible - nothing is ever too much trouble. The care provided by the whole team at Ashlyn during Covid-19 has been particularly commendable. They have, of course, ensured full compliance with all government guidelines but more than that they have extended their efforts even further to mitigate the impact and ensure that all residents remain safe and well cared for. We all want to know that our loved ones are safe and genuinely cared for - I cannot think of a better environment than Ashlyn to be confident that my Mum is. We cannot recommend Ashlyn Care Home highly enough. Thank you.

My mum has been a resident at Ashlyn's for 2 years and I cannot recommend the home highly enough. The staff - care, manager, administration, catering and entertainment all work together as a close-knit team and their priority is always the welfare of the resident. My mum has dementia so her behaviour can be challenging at times but she is always treated with kindness, understanding and the utmost respect. The past year has been particularly difficult for everyone but again the staff within the home have met all the challenges head-on. They have kept the residents safe but done their best to make sure that all relatives can "see" their loved ones either via Zoom or pod visits. They have also done a fantastic job at keeping everyone entertained and spirits high.

In summary this is a lovely home mostly because the Staff are so caring and kind and I would thoroughly recommend it to anyone looking for somewhere for a relative.

Unfortunately Mum went into hospital recently however the team has fully supported us throughout and we have been so grateful to them. The whole team – management, front office, carers, catering and cleaners – are professional, friendly and helpful and we would like them to know that their efforts are hugely appreciated.