Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
Review Us
9.5 66 Reviews
  • Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.
Show Ashlyn Care Home on the Map

Care Provided by Ashlyn Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Ashlyn Care Home to find out the exact price for your requirements.

Contact Ashlyn Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashlyn Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hayley Dawkins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • Free parking at the front of the home

Ashlyn Care Home Reviews (66)

9.5

Ashlyn Care Home has a Review Score of 9.5 (9.531) out of 10, based on 18 reviews in the last 2 years.
Over all time Ashlyn Care Home has 66 reviews.

Overall Experience
  • 54
  • 9
  • 1
  • 0
  • 2
Date Published
  • 66
  • 13
  • 17
  • 18
  • 48
Reviewer Connection to Ashlyn Care Home
  • 27
  • 8
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from Tony S (Son of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The residents are well cared for. My mother is happy and well looked after. Her needs are met and the activities are a good motivation and help her try to relate to memories. A happy environment, all the staff are happy and caring as they undertake very challenging duties. A happy and clean environment
which we are extremely happy with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie K (Daughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always so happy and friendly, very personal service for mum and our family members who visit. Mum has settled in really well in a short time. We have been able to decorate her large room with all her favourite pictures, photos, ornaments and a few bits of her furniture to make her feel
more like she is in her own home. Mum is treated with the respect and dignity she deserves and we are always welcome to visit whenever we want, no notice necessary. All the other residents seem happy, contented and well looked after. Mum is constantly checked to make sure she is okay and whether she needs anything, from a cup of tea or a chat. I feel so happy for her and confident when I leave after a visit that she will be cared for as I would like her to be and as she deserves. Mum loves the food and just because there are set meal times, there is a constant round of hot drinks and snacks in between. Thank you all at Ashlyn.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank the staff for making the stressful move for my Mother of 92 years effortless. You have made her most comfortable and it is great to see some of her confidence coming back. The home is most welcoming and I know my mother is enjoying the varied menu and is looking healthier and
happier than she has done for sometime. Knowing that staff are on hand 24hrs a day has taken a great deal of stress from the family.


I would highly recommend this home to anyone. We hear some terrible stories in the media but I can honestly state that the staff are excellent, the home is clean and the chef and his team go out of their way to meet all dietary needs.


Our thanks to a wonderful team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jaydr A (Granddaughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely homely care home, staff friendly and cheery, and clean environment.
All staff seem very polite and caring.
My gran is very happy and comfortable here which pleases all of us as well as her
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin P (Son of Resident) published on 21 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been in dementia care for more than 2 years now, most of which has been spent at Ashlyn House. She has her peculiarities, not least her refusal to sleep in her room (as she suffers from hallucinations) and an aversion to the hoist.


She was recently in hospital, and on her return required

additional support, both internally and from the district nurse, this was carried out professionally. In recent months a dementia care specialist has been appointed to the staff, this I believe is a good thing. The dementia care unit has recently been redecorated, improving the atmosphere, there also seems to be more staff in attendance, also a good thing from my point of view.


Despite the challenges my mother gives the staff, they are taking good care of her, if they have any concerns they always contact me (or my brother) to let us know what is going on.

Reply from Clare O'Neill, Home manager at Ashlyn Care HomeThank you so much for your lovely review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila M (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident in Ashlyn for several years, she has always been clean and tidy and very happy. Just recently she was quite ill but received first class care from all the staff at Ashlyn. I am sure this is the reason she pulled through.
Reply from Clare O'Neill, Home Manager at Ashlyn Care HomeThank you so much for your lovely feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.631 for Ashlyn Care Home is calculated as follows: ( (185 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 214 Ratings = 4.631
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Hayley

Hayley Dawkins

Job Title: Home Manager Joined: 2025

Hayley Dawkins brings a wealth of experience to Ashlyn Care Home as our new Home Manager. With many years dedicated to the care industry, Hayley’s expertise and compassionate leadership have quickly made a positive impact on both the team and the people who live at the home.


Welcomed warmly by the Ashlyn team, Hayley is truly a breath of fresh air. Since joining, she has introduced a number of exciting initiatives that have enhanced the quality of care and daily life within the home. Under her guidance, Ashlyn has undergone a number of cosmetic improvements, creating a more welcoming and comfortable environment for everyone.


Hayley’s commitment to excellence and her passion for delivering outstanding care are already helping to shape Ashlyn into an even more vibrant and supportive community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlyn Care Home to verify any information. View our terms and conditions. Ashlyn Care Home has an Enhanced Service - more info.