Excelcare Ashlyn Care Home

Considering this could be their last place of residence, they could not be in a better place, everyone we see and talk to, all feel the same way, and are happy to be in such a caring thoughtful place. We are sure the relatives of your other residents have the same opinion as ours. I think everyone knows how difficult it is for people to do a job like yours, and it takes a special kind of person to do what you do, and they should all be proud of the job they do, and how they do it.

Amazing, simply 5 star. Lovely to know my wife's grandmother is being cared for so well.

A wonderful place for my nanny to call her home. The staff are friendly, patient and kind to all who reside there. The food served is fit for a king.

I like the home because of Flossy the dog, as she makes everyone there smile.

Mum's care is faultless and she has settled in very quickly.

I'm so pleased that I chose Ashlyn Care Home because the staff, manager, always made us welcome. The care my mum received was exceptional throughout mum's stay until she passed away on 27th September 2019. We can not thank them all. They need to be awarded prizes and an outstanding 10.

My nan stayed in the care of Ashlyn Care Home for 3 1/2 years. I cannot thank all staff enough the way they cared for my nan. Always helpful, made us feel at home. Couldn't do enough for all of us when we visited her.

Very pleased with the care my mum is receiving, it's excellent. My mum is in a much better place now with 24/7 care, with staff that try so hard to please. Myself and sister are so pleased that we were so lucky to have mum looked after in Ashlyn. Thank you to all the staff.

My grandad is a resident in Ashlyn Care Home and there would be nowhere better for him. It is a very welcoming and nice environment. All the staff are attentive and are always helping with everything and anything. My grandad felt settled from the moment he came to Ashlyn. Even with dementia, my grandad still liked to keep active and there is alway’s some type of activity to keep him happy and to make sure he is enjoying himself. I would recommend Ashlyn Care Home to everyone with no hesitation!

I visited Ashlyns while my friend was on holiday to check in on her Mum and make sure she was ok. Ashlyns was very welcoming. When I visited the staff always offered me a drink. People living at Ashlyns always had drinks in front of them and the staff interaction was great to see. My friend's Mum seemed very happy to be there and had no complaints. So thank you to all the staff and a very well done.

I cannot recommend this care home enough and it's lovely to know the first names of all the staff.

My Mother in Law was admitted to Ashlyn for a respite period and then as a permanent resident. The staff have given her the best attention and care to help her settle in. They explain everything in detail that is happening which is a great help to ourselves and the resident. There is always someone on hand to answer any questions. The improvement in my Mother in Law has been tremendously noticeable. Thank you Ashlyn.

My mum was admitted to Ashlyn in June 2019. She was very unhappy and frustrated and angry with her dementia and became a liability to my dad and dangerous and had several falls. On admission to this home, she changed overnight with the care given to her. She started to smile again and the staff gave her the care and attention she deserved She has everything she needs and above all, her dignity, respect and happiness.

We have nothing but praise and thanks, to all the amazing staff at Ashlyn, since it became our dad's new home, last September. We also refer to Ashlyn as our second home too now, with the warm, friendly and family welcome we receive every time we visit. There is always good communication between the staff, and family at all times, which helped immensely and gave us reassurance when dad was settling in, which took no time at all and in a place he now calls home. There are daily activities for the residents to join in, from baking, gardening, movie shows with popcorn and more. Dad loves the singers that visit, singing being his passion. Day trips out too are often arranged, which the residents look forward to. We would highly recommend Ashlyn. They take the best care of our loved one who we value immensely.

The deputy manager is really lovely and helpful and kind.

The residents are well cared for. My mother is happy and well looked after. Her needs are met and the activities are a good motivation and help her try to relate to memories. A happy environment, all the staff are happy and caring as they undertake very challenging duties. A happy and clean environment which we are extremely happy with.

The staff are always so happy and friendly, very personal service for mum and our family members who visit. Mum has settled in really well in a short time. We have been able to decorate her large room with all her favourite pictures, photos, ornaments and a few bits of her furniture to make her feel more like she is in her own home. Mum is treated with the respect and dignity she deserves and we are always welcome to visit whenever we want, no notice necessary. All the other residents seem happy, contented and well looked after. Mum is constantly checked to make sure she is okay and whether she needs anything, from a cup of tea or a chat. I feel so happy for her and confident when I leave after a visit that she will be cared for as I would like her to be and as she deserves. Mum loves the food and just because there are set meal times, there is a constant round of hot drinks and snacks in between. Thank you all at Ashlyn.

We would like to thank the staff for making the stressful move for my Mother of 92 years effortless. You have made her most comfortable and it is great to see some of her confidence coming back. The home is most welcoming and I know my mother is enjoying the varied menu and is looking healthier and happier than she has done for sometime. Knowing that staff are on hand 24hrs a day has taken a great deal of stress from the family.

I would highly recommend this home to anyone. We hear some terrible stories in the media but I can honestly state that the staff are excellent, the home is clean and the chef and his team go out of their way to meet all dietary needs.

Our thanks to a wonderful team.

My gran is very happy and comfortable here which pleases all of us as well as her

My Mother has been in dementia care for more than 2 years now, most of which has been spent at Ashlyn House. She has her peculiarities, not least her refusal to sleep in her room (as she suffers from hallucinations) and an aversion to the hoist.

She was recently in hospital, and on her return required additional support, both internally and from the district nurse, this was carried out professionally. In recent months a dementia care specialist has been appointed to the staff, this I believe is a good thing. The dementia care unit has recently been redecorated, improving the atmosphere, there also seems to be more staff in attendance, also a good thing from my point of view.

Despite the challenges my mother gives the staff, they are taking good care of her, if they have any concerns they always contact me (or my brother) to let us know what is going on.