Excelcare Glennfield Care Home

Glenfield Care Home has a very welcoming atmosphere as soon as you walk into the reception hall. Front of house staff and management team, are all helpful and kind to you, especially when my mum first went in ,they make sure you know how the whole place works for your loved one and yourself. The Care for my mum in her room was exceptional from all the Carers, nothing was too much trouble for them, whatever was requested, they did their very best to provide, Nurse Linda was so very helpful at all times with the medical needs for mum. The food was always of good quality and choice at each and every meal time, snacks and drinks in between always available. Entertainment provided to make life happy and enjoyable for all the residents, was always of good quality and seemed to be greatly appreciated by the residents. Cleaning staff do a great job as clothes washing team do too. Mum was in for 6 weeks to get over a long illness ,and I would recommend this Care Home to anyone.

All very good - no complaints

All carers are very friendly and do an excellent job.

Always pleasant to visit the home after a long distance journey

Glennfield is perfect for my mum's needs. She's now lived here for a couple of years which has enabled the lovely team on Poppy to get to know her. In that time, mum's dementia has progressed quite a bit and it is reassuring that the team have built up a relationship with mum so understand her needs really well. The care team, along with the front of house, management and entertainment teams all really care about their jobs and the residents, it's lovely to see. The cleaning, catering and laundry teams also do great work. I would have no hesitation in recommending Glennfield to anyone.

Shirley was recently at a different home but because of circumstances had to move. It was possibly the best thing that could have happened, Shirley seems a totally different persona, which is a special peace of mind. She is so much more relaxed, must be the excellent caring Glennfield carers and staff. It was hard moving into any care home but Glennfield has made it so easy. Thank you so so much.

Staff update me regularly on her wellbeing.

I visited on Sunday 24th of May at 10:20 and my mum was awake and active and very alert and we had a great time together, walking in the lovely garden and chatting. I would normally leave at meal times (lunch is at 12:00), but the care team (Claire, Katy , Ishara & Nicky) and the receptionist (Cara) noticed how alert my mum was and arranged for me to stay for lunch and even set up a private dining area. This was fantastic, and such amazing care and service and it was such a rare treat to be able to sit and have a meal with my mum and we had a great time together; even singing along to the songs on the TV. Thank you everyone

My mum is now living within your care home. We know she is being looked after extremely well and that she is safe and well, like having proper meals and being washed and dressed each day preparing her for each day that is ahead of her which is really nice. Joining in with activities. We are being informed with any enquiries that arise, having the right medication when needed. We are very happy she is in your care.

Kept updated with Dad's care and needs. Hope he continues on a good path. Thank you.

The staff at Glennfield look after Susan so well. Many thanks.

I can not praise the home enough. Mum has been cared for with such dignity and kindness since she arrived in December 2025. Communication is second to none. The carers, are all amazing and meet all mums needs. 100% happy!

My mum is being looked after at Bluebell ward. I cannot fault hr care. The staff are so thoughtful and caring sometimes under extremely difficult circumstances. Mum is well fed, clean and cared for. I haven't reviewed the activities as mum is beyond that now. Not only are the ward staff wonderful, but your wonderful receptionist is always cheerful and ready to listen to our feelings over mum, which can be overwhelming sometimes. Also want to say the hairdresser is great too.

Thanks to the thoughtful and caring nature of all of the staff at Glennfields, it turned out to be a massive success for all concerned - my dad, sister and I had a wonderful time. To be honest, the experience far outweighed my expectations, as his behaviour can be a little unpredictable due to the nature of his dementia. We had a 'mock' lunch (in the little coffee room near reception) and they were able to organise lovely food, drinks and music. They even had a few gifts of their own for my father and joined us in singing "Happy Birthday' to him. They just couldn't have done anything better and I am so grateful to them for helping make it such a special day!

All in all I am happy with the way Frank is looked after and the condition he is kept in. I know he is very difficult at time and appreciate how he is handle at these times. On my visits to Glennfield I am treated very friendly and welcomed at all times. I am kept up to date with Frank condition and what he has been up to since my last visit. Thank you all.

My partner is a resident in Poppy unit. The staff on this unit are wonderful, and have looked after my loved one with great care and understanding of the dementia he has and every one of the residents on this unit. The reception staff are always greeting you happily and also very helpful.

My mother is a resident at Glennfield Care Home in Wisbech. When I was leaving there back in December I looked through her window to wave goodbye and saw her on the floor. I went back in and the staff were already in action getting first aid kit to tend the cut on her head and the nurse was dialing 999. While we were waiting for the paramedics the member of staff sat on the floor with her holding her hand reassuring her things would be alright and also recording her blood pressure every 30 mins. The staff members knees must have been aching curled up in a small space but kept saying she was ok. That level of care and kindness was natural not her training. She was a credit to Glennfield and the company. 3 hours we waited for the paramedics.

Since moving in, I have felt cared for, safe and as a resident, I find the staff approachable if I have any concerns. I would recommend Glennfield to anybody.

Fantastic

Father needed extra care that could not be given at his independent living flat. He was transfered to Glennfield Care Home and from day one the care and attention he got was secound to none. The staff have been excellent with us and dad. It was a big move for him but he is starting to understand why with there help.