
I couldn’t have asked for a more caring team to look after my mother.K D(Daughter of Resident/Service User)



I couldn’t have asked for a more caring team to look after my mother.K D(Daughter of Resident/Service User)



Located in a peaceful residential area, Glennfield is a purpose-built care home in the historic market town of Wisbech, near the royal estate of Sandringham in Norfolk.
A dedicated and experienced team provides respite and long-term care, including residential, dementia, nursing, nursing dementia, and end-of-life care. The compassionate team takes time to understand each individual’s life story, aspirations, and preferences, ensuring a truly person-centred approach to care, wellbeing, activities, and meals.
Glennfield...
Care Provided by Excelcare Glennfield Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 88 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We are happy to discuss our fees with you. Please do contact us.
The price(s) shown are provided by the care home. Contact Excelcare Glennfield Care Home for full pricing details and T&Cs.
Contact Excelcare Glennfield Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Janice Davison(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (88)
- Single Rooms with ensuite Wet Room (88)
Visiting
- The home know that spending time with your loved ones is important. It's an essential part of life for everyone. Seeing someone you care about is so much more than a visit, it builds the bonds that hold families and friends together. The team are committed to creating a safe, welcoming, and respectful environment for everyone — including the people who live here, visitors, and team members.
Parking
- Visitors are welcome to park in the on-site car park.
Excelcare Glennfield Care Home Reviews (89)
Excelcare Glennfield Care Home has a Review Score of 9.8 (9.763) out of 10, based on 32 reviews in the last 2 years.
Over all time Excelcare Glennfield Care Home has 89 reviews.
All very good - no complaints
All carers are very friendly and do an excellent job.
It's also wonderful to know that our carers made such a...
Always pleasant to visit the home after a long distance journey
We're delighted to hear this and look forward to seeing you again.
Glennfield is perfect for my mum's needs. She's now lived here for a couple of years which has enabled the lovely team on Poppy to get to know her. In that time, mum's dementia has progressed quite a bit and it is reassuring that the team have built up a relationship with mum so understand her needs really well. The care team, along with the front of house, management and entertainment teams all really care about their jobs and the residents, it's lovely to see. The cleaning, catering and laundry teams also do great work. I would have no hesitation in recommending Glennfield to anyone.
It's very good to hear that your mum has settled in well and that the Poppy team has been able to build a strong understanding of her over time. As her needs have changed, having familiar staff who know her routines and...
Shirley was recently at a different home but because of circumstances had to move. It was possibly the best thing that could have happened, Shirley seems a totally different persona, which is a special peace of mind. She is so much more relaxed, must be the excellent caring Glennfield carers and staff. It was hard moving into any care home but Glennfield has made it so easy. Thank you so so much.
Thank you for sharing such a heartfelt message.
It's really encouraging to hear that Shirley's move, though difficult at the time, has led to such a positive change for her. Adjusting to a new care home is never easy, so it's especially meaningful to know she now feels more relaxed and at...
Reception, carers, nurses, team leads etc. My mum is very well looked after, clean, well groomed etc.
Staff update me regularly on her wellbeing.
Thank you for your lovely feedback. It means a great deal to us to hear that your mum is happy, comfortable, and being well cared for.
We are pleased that you have found our team to be caring and attentive, and that the regular updates on your mums wellbeing have been helpful and reassuring....
I must give an example of how helpful your staff are.
I live approximately 2 1/2 hours drive away (the home is closer to my mums husband and daughter) and due to my mums condition it can be difficult to catch her when she is awake.
I visited on Sunday 24th of May at 10:20 and my mum was awake and active and very alert and we had a great time together, walking in the lovely garden and chatting. I would normally leave at meal times (lunch is at 12:00), but the care team (Claire, Katy , Ishara & Nicky) and the receptionist (Cara) noticed how alert my mum was and arranged for me to stay for lunch and even set up a private dining area. This was fantastic, and such amazing care and service and it was such a rare treat to be able to sit and have a meal with my mum and we had a great time together; even singing along to the songs on the TV. Thank you everyone
Thank you so much for your kind and thoughtful feedback. We are truly pleased to hear that your mum is happier and more settled with us, and that you were able to share such a special visit together.
It's especially lovely to hear how our team were able to recognise the moment and support you in...
My mum is now living within your care home. We know she is being looked after extremely well and that she is safe and well, like having proper meals and being washed and dressed each day preparing her for each day that is ahead of her which is really nice. Joining in with activities. We are being informed with any enquiries that arise, having the right medication when needed. We are very happy she is in your care.
Thank you for your lovely feedback. We're so pleased to hear your mum feels safe, well cared for, and is enjoying her daily routine, meals, and activities. Keeping families informed and ensuring the highest standard of care is very important to us, so it's wonderful to know this has given you peace of mind. we will pass over your kind words to the team.
Kept updated with Dad's care and needs. Hope he continues on a good path. Thank you.
Thank you for your kind feedback. We're delighted to hear that you and your dad have had a positive experience at Glennfield Care Home and that you feel well supported by our team. Your lovely comments mean a great deal to us, and we truly appreciate your trust.
Mum moved to Glennfield Care Home at the beginning of this week, something I've been dreading. Mum had a rapid deterioration with dementia, which has taken us all by surprise & I was worried nobody would know how to care for her like I wanted. I couldn't have been more wrong, the staff on 'Poppy' have been amazing, they've achieved more with mum in a few days, than I've managed since mums decline. Mum has settled in very quickly & so well, I can now rest at night knowing she's not only safe, but she's also happy. Also a big thank you to the home manager Jan & the receptionists who have also been a massive support this week.
Thank you so much for sharing this. Moving a loved one into care is never an easy decision, especially when it happens so quickly, so it's really heart warming to hear that your mum has settled in so well. It sounds like the team on Poppy have made a wonderful difference in such a short...
The staff at Glennfield look after Susan so well. Many thanks.
Thank you so much for your lovely message. It means a great deal to our team to hear that Susan is being so well looked after at Glennfield. We truly appreciate your kind words and will be sure to share them with the staff who care for her every day.
I can not praise the home enough. Mum has been cared for with such dignity and kindness since she arrived in December 2025. Communication is second to none. The carers, are all amazing and meet all mums needs. 100% happy!
Thank you so much for your kind words. Were truly grateful that you took the time to share your experience.
It means a great deal to hear that your mum has been cared for with dignity and kindness since joining us in December 2025. Providing compassionate care and keeping families well informed...
My mum is being looked after at Bluebell ward. I cannot fault hr care. The staff are so thoughtful and caring sometimes under extremely difficult circumstances. Mum is well fed, clean and cared for. I haven't reviewed the activities as mum is beyond that now. Not only are the ward staff wonderful, but your wonderful receptionist is always cheerful and ready to listen to our feelings over mum, which can be overwhelming sometimes. Also want to say the hairdresser is great too.
We are so pleased to hear that your mum is being so well cared for. Providing compassionate, thoughtful care especially during what we know can be extremely difficult...
Thanks to the thoughtful and caring nature of all of the staff at Glennfields, it turned out to be a massive success for all concerned - my dad, sister and I had a wonderful time. To be honest, the experience far outweighed my expectations, as his behaviour can be a little unpredictable due to the nature of his dementia. We had a 'mock' lunch (in the little coffee room near reception) and they were able to organise lovely food, drinks and music. They even had a few gifts of their own for my father and joined us in singing "Happy Birthday' to him. They just couldn't have done anything better and I am so grateful to them for helping make it such a special day!
We understand how important these moments are, especially when navigating the challenges that dementia can bring, and it was an absolute privilege to help celebrate your...
All in all I am happy with the way Frank is looked after and the condition he is kept in. I know he is very difficult at time and appreciate how he is handle at these times. On my visits to Glennfield I am treated very friendly and welcomed at all times. I am kept up to date with Frank condition and what he has been up to since my last visit. Thank you all.
We are delighted to hear that you are happy with the care your husband receives and that you feel welcomed and supported whenever you visit. Ensuring he is comfortable, well...
My partner is a resident in Poppy unit. The staff on this unit are wonderful, and have looked after my loved one with great care and understanding of the dementia he has and every one of the residents on this unit. The reception staff are always greeting you happily and also very helpful.
It's wonderful to know you feel supported by our team. I will ensure your comments are shared with the team.
My mother is a resident at Glennfield Care Home in Wisbech. When I was leaving there back in December I looked through her window to wave goodbye and saw her on the floor. I went back in and the staff were already in action getting first aid kit to tend the cut on her head and the nurse was dialing 999. While we were waiting for the paramedics the member of staff sat on the floor with her holding her hand reassuring her things would be alright and also recording her blood pressure every 30 mins. The staff members knees must have been aching curled up in a small space but kept saying she was ok. That level of care and kindness was natural not her training. She was a credit to Glennfield and the company. 3 hours we waited for the paramedics.
I'm sorry your mother had a fall. I'm relieved to hear there was no serious injury and that she was taken good care of.
I will ensure your comments are shared with the individual team member and the wider team.
Since moving in, I have felt cared for, safe and as a resident, I find the staff approachable if I have any concerns. I would recommend Glennfield to anybody.
Thank you so much for your lovely feedback. We're delighted to hear that you feel cared for, safe, and supported since moving into Glennfield. It means a great deal to our team to know you find us approachable and would recommend our home to others. Your kind words are truly appreciated by everyone here.
Friendly
Caring
Approachable
Fantastic
Thank you for your lovely review! We're so pleased you found our team brilliant, friendly, caring, and approachable. Your kind words mean a lot to everyone at Glennfield Care Home. We shall pass your kind words over to the team.
Father needed extra care that could not be given at his independent living flat. He was transfered to Glennfield Care Home and from day one the care and attention he got was secound to none. The staff have been excellent with us and dad. It was a big move for him but he is starting to understand why with there help.
It's wonderful to know you feel supported by our team. I will ensure your comments are shared with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (13) & Events (1)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 04 Jun 2026
The people living at Glennfield Care Home were recently invited to a community fundraising bingo night at the local village hall in Walkosen. The event was hosted by W. Bailey...
- 04 Jun 2026
The people living at Glennfield Care Home were recently invited to a community fundraising bingo night at the local village hall in Walkosen. The event was hosted by W. Bailey...
- 07 Aug 2026Organiser: Excelcare Glennfield Care Home
Accreditations
There are no accreditations posted yet for Excelcare Glennfield Care Home.
Meet the Team (3)

Jan’s journey in the healthcare sector began straight after leaving school, driven by a deep passion for helping others. She started as a Dental Nurse, gaining experience in both NHS and private practices, before discovering her true calling in health and social care. Beginning as a carer, she quickly progressed into management, always striving to make a meaningful difference in people’s lives.
Throughout her career, Jan has taken on a variety of roles, working in care homes, community care, extra care, and housing. She has also shared her knowledge by delivering training and supporting teams across the country as a regional manager.
Although she took a short break to explore the hospitality industry, her heart has always been in care—a field where her dedication and compassion continue to shine.

Sarah has an NVQ 4 in Care Management, an intermediate certificate in Health and Safety and has undertaken many workshops in various care related subjects.
Sarah is responsible for the running of the home in the absence of the Manager.

Nicoleta qualified as a Nurse in Romania in 1997. She worked in different healthcare settings, from hospitals to community care and lots of other places in between.
She moved over to the UK to continue her nursing career in 2014 and has been working at Glennfield Care Home ever since. Now as the Clinical Lead, Nicoleta strives to ensure Glennfield Care Home continues to be a safe, happy place where people live a fulfilled life.
Frequently Asked Questions about Excelcare Glennfield Care Home
What types of Care is Excelcare Glennfield Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Glennfield Care Home have?
There are 88 Single Rooms.
What are the Facilities & Services at Excelcare Glennfield Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Glennfield Care Home to the centre of Wisbech?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Glennfield Care Home to verify any information. View our terms and conditions. Excelcare Glennfield Care Home has an Enhanced Service -more info.